I was the subject of a scam by text today. The scammer sent me a message saying "Hi this is (my daughter's name) and said she was in hospital with broken tibia and could I text an EE £20 voucher top up code. Then said it had taken £15 for her products out of it so could I send another £20 voucher code and she would pay me the £40. Found out tonight it was a scam but the scammer had my mobile phone number and my daughter's name. It was very convincing. I didn't know about this scam. I am registed with CIFAS as was scammed last year on line and since then don't do any on line banking or buy anything on line (bank prevented money transfer, so didn't lose any money). This time I've lost £40 but bank can't do anything as I bought the vouchers myself and texted the codes to the scammer. EE can't do anything as the number the scammer used isn't any EE number. I've reported to fraud squad on line. Beware.
Thanks for the warning.
Best to get your daughter onto giffgaff instead of EE. If your daughter had asked for a giffgaff voucher you'd have known it was a scam immediately, as you can give her a topup direct to her correct number without needing a voucher. The number would have been verified as a giffgaff number before making the payment, and if it was a scam then giffgaff agents would be able to trace the number afterwards.
Also, your daughter would have been able to phone or text you free even if she had no credit, provided she had topped up within the last 3 months. So there wouldn't have been any reason to ask a stranger to text you. (Did you not recognise that the text came from a different number - surely you would have texted the voucher number to your daughter's own number stored in your phone?)
I know this isn't EE's fault, but there are advantages to both being on the same network so that you know how it works, and can therefore recognise scams more easily.
The first thing I would have texted back is "which hospital?" - chances are it's a local one to her wherever she is, and get someone you trust to ring around to check inpatients, given you're deaf.
Ask lots of questions to make sure what you're being told is correct. You have to stay one step ahead of these scammers.
Believe nothing until you've absolute proof.