This may sound obvious, but we would not like you to buy a 4G goodybag if you can't enjoy 4G speed. For this reason, we advise you to check if you can receive a good service where it matters more to you - especially if you can't get Wi-Fi there.
Verify your phone is compatible with giffgaff's 4G using the GSM Arenawebsite.
Use the search function to find your phone, then under Network look for the 4G Bands section in the search results.
In order to receive a 4G signal, your device must be able to connect to 4G / LTE with the 800MHz (Band 20), 1800MHz (Band 3), 2100MHz(Band 66) and 2300MHz (Band 30) frequency. If you are unsure of how to do this then see How can I check that my device is 4G compatible.
Please Note: Not all of the bands mentioned will be available everywhere.
Most of the 4G phones sold in the United Kingdom are compatible with giffgaff's 4G, with the notable exception of the iPhone 5.
All iPhones from the iPhone 5C and up will be able to receive a 4G signal on giffgaff.
However, the following iPad models are NOT compatible with the 4G frequency that giffgaff uses:
iPad with Retina display (4th generation) Model A1460
iPad with Retina display (4th generation) Model A1459
iPad mini Model A1455
iPad mini Model A1454
iPad with Retina display (3rd generation) Model A1430
iPad with Retina display (3rd generation) Model A1403
Tip: Update your phone's software
We also advise you to update your phone's software to the latest version available. It may happen that the phone manufacturer did not activate the 4G signal by default when you bought your phone, this would make sure that your phone is all set.
3G and 4G services are two different parts of the network, so we have to move your Internet connection from one to the other. Don't worry, you simply need to refresh your data connection to reactivate your Internet connection. The easiest way to do it is to restart your phone or switch the airplane mode ON and OFF.
Does 4G work with a 3G SIM card?
Yes it does, but you may notice a short delay as your SIM card will look for the 3G network first. If you are using a 3G SIM card there is no need to change, and you can swap for a 4G SIM card later.
Can I purchase a 4G goodybag with a 3G Phone?
Yes, you can. 4G comes as standard on giffgaff but all goodybags will work on all devices.
If you don't want to purchase a new goodybag early, you can still use your connection until your goodybag expires at the special rate of 2p/MB until the goodybag expires.
Can I have 4G on Pay As You Go?
If you are not using a goodybag, you can still use your data connection on Pay As You Go. The type of connection will be the same as your last goodybag.
What if I move out of 4G coverage?
When you are moving around, it's likely that you will sometimes lose the 4G signal. When this happens, your phone will simply pick-up a 3G signal and your data connection will keep on working. When you will come back to a 4G covered area, your phone will revert to 4G (You will have to restart your browser to refresh your session and enjoy 4G speed again).
Can I tether with a goodybag?
Yes, you can tether on all goodybags from giffgaff.