Knowledge Base

Guide to MMS

Started ‎18-02-2013 by
Modified ‎07-12-2018 by

MMS stands for Multimedia Messaging Service. MMS are a rich SMS that can contain pictures/Emoji, video and/or sound. They work in a particular way so we prepared this guide to help you make the most of them with your giffgaff phone.

More Information

When you activated your giffgaff SIM for the first time, we updated your phone settings so you can use the Internet and MMS. It may happen that these settings are not working for your particular phone.

If you are unable to send or receive MMS messages then copy the following information in the "Settings" menu of your phone.

Field name Information to insert
Access point name: giffgaff
Proxy Server Address:
Proxy port / MMS port: 8080
Username: giffgaff
Password: {Leave blank}
MCC: 234
MNC: 10
Server / MMSC:
APN type: mms

The links below give you more details on how to set up some of the more popular phones.

If you are still having issues when sending or receiving MMS messages try turning the Wi-Fi connection on your phone to OFF and verify that:

  • MMS and 3G are enabled within the settings menu.
  • You have disabled Power / Saver / Stamina mode (if applicable).

For non-smart phones users, you may need to check that the giffgaff settings have been assigned to your MMS account. Go to:

  • Messaging
  • Settings
  • Multimedia Messaging
  • MMS Account and select giffgaff MMS settings.

MMS messages cost 16p to send to a U.K. mobile and 24p to send to any other non U.K. mobile with or without a plan. You'll need credit to send an MMS message. Dialling *100# from your phone will check your balance, this service is free. Downloading MMS is totally free. The maximum message size is 300KB

Note: Mobile data must be enabled to use MMS but no extra data charge is made for using MMS. Even though a minimum of 15p credit (or goodybag allowance) is normally required to access the Internet in the UK, this is not required to download MMS, so you can still download with zero balance.

As mobile data needs to be enabled for MMS to work, please make sure that your phone has been set up the way you want it as any background applications running, email searches or cloud syncs will incur charges of their own (which have nothing to do with using MMS). As data charges outside the UK, EU and selected countries can be quite high it's worth making these checks.

Note: Remember that MMS are not included in any goodybags. Sending MMS will be charged from your airtime balance.

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