Knowledge Base

Guide to Payback points

Started ‎23-03-2012 by
Modified ‎14-03-2019 by

This guide will tell you everything you always wanted to know about Payback and how to earn it.

More Information

Payback is giffgaff's way of saying thanks to its members for helping out either by recruiting new members, helping other members in the giffgaff forums or social media platforms. Payback is distributed twice a year in June and December.

In this article, we give approximate dates for the various processes. The Payback page is here and will be updated with specific dates and deadlines.

The exact dates for each of June and December's Payback will be published nearer their times in the Announcements forum.

Payback Points are our way of rewarding you for anything you do that helps giffgaff and the giffgaff community

  • 1 Payback point = £0.01 so
  • 200 points = £2.00 and
  • 500 points = £5.00.

You get the idea. Just divide your points total by 100 to give your cash Payback total.

Points are added during two 6 month Payback periods which run from the 1st of December to the 31st of May and the 1st of June to the 30th of November.

Payments are then made to members in the second and third weeks of June and December.

Everyone can see their up to date Payback points on their My Payback page. This widget gives you your total number of points accumulated since the beginning of the Payback period.

Payback points are calculated monthly and include all points you have earned in the whole of the previous month up until midnight on the last day of the month.

giffgaff then update your Payback page and send the total Payback amount via your news feed which is displayed in the middle of your My giffgaff page.

This page is where you choose your Payback method to either Credit, Cash or Charity.


PLEASE NOTE: We will do everything possible to get your Payback updated as soon as possible. Sometimes unplanned events can lead to slight delays in the update process but don't worry, you can guarantee that we will be working our socks off to get them updated as soon as we possibly can.

As Payback is credited to your account in waves, your dashboard widget may at times display an incorrect figure and should therefore only be used as a guide during the update process.

Your confirmed Payback for the month will be sent to you via your monthly points statement.

If you wish you can opt-in to receive a Points Statement by email. These are sent out when you points total has been confirmed and will give you details of points awarded for the previous month and your total points.

To opt-in go to: My giffgaff > My Details > Contact permissions > Change.

Tick in the box 'Send me giffgaff updates and offers plus information from select partners' and then click 'Save'.

If you change your mind you can of course change this setting at any time. If you are worried about receiving hundreds of giffgaff marketing emails please don't as we feel the same way about spam so we will not do it.

As we're all about rewarding our members and keeping our advertising costs down, we rely on our community members recommending giffgaff to their friends and family or work colleagues.

Sending a SIM to a friend (500 points)

Once you've activated your own SIM, the best way to earn extra points is by ordering free SIMs via your Share the Love page to help your friends join giffgaff.

We've made it easy for you, you can either

  • Order SIMs and give them out by hand or
  • Get them delivered straight to your friend's address by first class post.
  • Send them abroad to friends and family.

As SIMs ordered via Share the Love are automatically linked to your account. When one of these SIMs is activated you'll earn 500 points which is added to your monthly total and your friend will get £5 free credit deposited in their account as Airtime Credit. This deposit is a MGM Bonus and shows in your transaction history.

Note: The only exception to this is if you are a Super Recruiter. Super Recruiters earn Payback differently to other members and is detailed further here.

You will receive an email confirming your friends have joined giffgaff when they activate their SIM cards. Those points will be available on your next monthly statement.

Note: Please order wisely, there is a limit of 30 SIMs per member per month, this is to keep our costs down. If you've reached your limit, it may be possible to increase it.

You will have to contact an agent to do this.

To earn more points, we advise you to get creative and start recruiting people online with the following methods:

  • Your own SIM order page is automatically created for you and is available at
  • An affiliate link looks like this - just put your own member name in after the last forward slash.
  • Post this link with a personal message on your Facebook, Twitter or any other social media you use to advertise it to your friends. You can do it regularly, but be considerate, you don't want to spam your friends.
  • Create your banner and include it in your forum signature, website or blog.
  • Participate in the Welcome & Join forum. A lot of prospective members are browsing it for information before they join and they are likely to click on your banner if you help them.

When someone clicks on your personal URL, they'll be able to order a SIM for themselves. This SIM must be activated with a minimum £10 top-up or goodybag.

Recommended by (200 points)

This is a great way of being rewarded for helping people you have recommended to giffgaff but they didn't get their SIM from you. Often people hear about giffgaff through blogs and other forums etc. This might also be someone that asked a question in Welcome & Join and they want to thank the member that helped them.

During the activation process, new members have the ability to add a 'recommended by' member name or phone number.

If someone enters your mobile number as their referrer in the recommended box during activation, this earns you 200 points. The new member will not receive any bonus credit, as this is a SIM they will have ordered themselves.

Note: If the SIM has been ordered via your Spread giffgaff then the 'recommended by' box will be hidden as we already know which member the SIM is linked to.

For more information on how to order SIM cards just click here to Share the Love.

There are many different ways to earn Payback points on the forum - helping out members with their problems, contributing to giffgaff's future, and providing feedback, to name a few. In short, if you're posting on our community to try and make something better, we're going to reward you with Payback. You're the ones who make it all work.

Helping giffgaffers

To learn more about helping other giffgaffers, we have a guide to giving Help over here - dip your toes in and give it a try. If you give great help, you could earn your post a Best Answer, which means the person you're helping thought your response got their problem sorted. The more often you get Best Answers, the more you can earn, so being a giffgaff guru can really pay off.

If you really want to get stuck in, the Helper's Toolbox has a variety of features that can help advanced helpers give in-depth help and advice.

As well as helping individual members on the forum, you can earn Payback by helping edit the Knowledge Base (that's this place right here) as well. You can read more about that here.

Improving giffgaff

Helping improve giffgaff will also earn you Payback. There are a few ways to do this - the first being submitting ideas on giffgaff Labs. If you've got a bright idea that might change things for the better, have a look and see if someone has suggested something like it. Two heads are better than one, so if they have, make sure you add your vote to it and comment your thoughts about how it might happen. If it's completely fresh, post it as a new idea, and chat with members about how it might happen. Developers at giffgaff use these conversations so that they know what to build and hwo to build it, and if you take part in an idea that is implemented, your Payback will increase.

If something's not working quite right, we want to hear about it. Posting on our Contribute forum about things that need improvement is another way you can increase your Payback potential.

If you think you're missing points, please make sure none of the following solutions is applicable before contacting an agent:

Your points are not showing yet

If the SIM card has been activated this month just remember your statement is produced after the end of the month. i.e. the activations made over a month are only tallied up and made available in the Payback statement after the last day of the following month.

These points are then paid out on the next Payback payment.

PLEASE NOTE: As Payback is credited to your account in waves, your dashboard widget / account may at times display an incorrect / inaccurate figure and should therefore only be used as a guide during the update process.

Your confirmed Payback for the month will be sent to you via your monthly points statement. If you feel that your Payback is inaccurate please await your points statement before contacting an agent.

The SIM has been used for SIM Swap

If you find the number of SIM cards which has been ordered from your Share the Love page does not add up, it's worth checking with your friends if your SIM cards have been used for SIM Swap.

SIM cards used for SIM Swap do not qualify for Payback points, as the member was already registered.

Your recruit used another SIM card

SIMs ordered via your Share the Love page are automatically linked to your account and you'll receive an email / news feed notification on SIM activation.

If your friend has activated a SIM and you haven't seen points on the following month's statement, firstly check with your friend that they activated the SIM you gave them. You may find that your friend has activated another SIM - either one they ordered directly from the website or one from another friend on giffgaff.

Your personal URL is incorrect

Make sure that the personal URL you give is correct or your friends won't be able to use it to order SIM cards or you won't be able to earn points. Just try out your URL in a browser and verify it links to your personal order page correctly.

My friend wasn't presented with the 'Recommender box'

SIMs ordered through your Share the Love page are automatically linked to your account for points. When one of these SIMs goes through the activation process the 'recommender box' is hidden, as we already know it's one of your SIMs.

If your friend is using a SIM card from another member, they won't be able to use this feature to give you the points for the same reason.

If you think that none of these solutions explains your situation, then contact an agent including your friend's member name, etc... and we will investigate the SIM history and award points where required.

Starting from, December 1st 2018, when you choose your Payback option, you will be required to tick a box to confirm you are over 16 years of age:

Payback 1.jpg

 Once you have ticked this box you will then be able to make your payback choice.

Payback 2.jpg

For each Payback period that you get Payback points, you should think about how you would like to receive them. You can make your selection at any time via the Payback widget on your Payback page.

You have three choices; Cash, Credit or Charity.

Cash: This is paid via PayPal Instant Payment, you will need to add your PayPal email address (for your active PayPal account) via the Payback widget. You can only select cash if you've earned at least 1,000 Payback points. You will not be charged a fee by PayPal to receive it.

Credit: Your Payback points will be added to your account balance as airtime credit.

Charity *: We make sure it goes to the charities chosen by our members. The total amount donated by all giffgaff members will be matched by giffgaff - pound for pound.

* How to donate to Charity if you have not selected Charity

giffgaff implemented fiendishlyclever's idea and created the giffgaff community's JustGiving page, so that those who take their Payback as Credit or Cash can still donate to Charity via JustTextGiving or online, if they wish.

JustTextGiving is a free service. There is no cost to you for sending the text message and your free goodybag allowance will not be affected - the only charge will be the donation itself.

Note: If you do not make a selection before the Payback selection window, your points will roll over to the next Payback period. Your Payback points can be rolled over only ONCE before you lose them.

The important dates every month are simple.

Midnight on the last day of the month is the cut off for that month, any SIM activated after that time will be in NEXT month's statement. The following month your 'My Payback' page is updated with the previous month's points and the figures are displayed in your Newsfeed in the middle of your My giffgaff page.

PLEASE NOTE: As Payback is credited to your account in waves, your dashboard widget / account may at times display an incorrect / inaccurate figure and should therefore only be used as a guide during the update process.

Your confirmed Payback for the month will be sent to you via your monthly points statement.

Those who have opted into giffgaff marketing will also receive their monthly points statement by email and text.

Here are the approximate key dates for Payback. For more accurate dates check the News and Announcements forum closer to the date.

Early April & October Community discussion starts for members (with active SIMs) to nominate a charity of choice to receive Payback donation. This is open to all members, not just those that wish to donate their Payback to charity.
Mid May & November Nominations for charities close and voting begins.
End May & November Voting for charities closes and charities announced in the community.
31 May & 30 November Current Payback period ends. Points earned up until midnight are included in the period.
1 June & December giffgaff tallies points earned in the Payback period. Any points earning activity by members/recruits that happens from today onwards is in the next Payback period. Your final points statement will be sent in a few days time and the points tally will be updated in your My giffgaff page.
About 4-5 June & December Early selection window closes. If you want to take your Payback as airtime credit you will receive it before Paypal payments and selections made after this date.
About 7-9 June & December First credit payments are processed. If you selected credit before the early selection window closed we will include you in this early Payback payment.
About 10-12 June & December Selection window closes. You must select how you want to receive your Payback (as credit, cash or donate to charity) before midnight. No late selections will be accepted.
About 13 June & December The remaining Payback starts to get processed. We will process all remaining credit and Paypal payments. This payment process takes a different amount of time depending on the Payback option selected.
About 19 June & December Second Paypal payment run will be processed.
About 13-20 June & December 'Ask an agent' about Payback queries open. As payments will be chugging through at different speeds, it is not possible to investigate any payments until all payments have been processed.

To qualify to receive any Payback points you have earned, as Cash, Credit or a Charity donation, you must:

  • Have an active giffgaff SIM (includes SIMs which have been reported lost or stolen) at the end of the Payback period - i.e. on 31 May for June's payout, and on 30 November for December's payout.
  • Have a positive Payback points balance.
  • Have used your giffgaff SIM within the last 3 months of the current Payback period - i.e. you must have made a call, sent a text or have used data between the 1st of March and the 31st of May for June's payout, and between the 1st of  September and the 30th of November for December's payout.
  • Not be in breach of any of our standard Terms and Conditions.

You will not receive Payback if:

  • You haven't used your phone within the last 3 months of the Payback period (see above i.e. haven't made a call/sent a text/used mobile Internet).
  • Your service has been ceased.
  • You have a pending PAC (port/ transfer out).
  • Your service has been barred for non-use.
  • You have been banned from the community / all giffgaff services.
  • There is a chargeback pending on a payment to giffgaff.
  • You must be 16 years or over to be eligible

For full terms please refer to our Terms and Conditions.

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