For your security, we use a different addressing system for phone orders to the one used for SIM card orders, and we have different rules in place to make sure that we deliver your new phone to the correct person.
Once the parcel has been delivered to the address you provide, you are responsible for it. Until the delivery is made giffgaff are responsible for it. As we want to make sure that your new phone can't simply be received by someone else without your knowledge we put delivery restrictions in place.
Your address must be residential
We only deliver to private residential addresses in the UK We will not deliver to a business or shared address, for example, a university campus.
Your delivery address must be your billing address
Orders can only be made to the delivery address, however during delivery, if you are not available, we may deliver to your immediate neighbour provided proof of ID and a signature is obtained.
Your phone must be signed for by a member of your household
All our phone deliveries require a signature on delivery.
Anyone accepting, and signing for the delivery of the phone must be 18 years or older.