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Guide to free giffgaff to giffgaff calls and texts

Started ‎18-02-2013 by
Modified ‎30-07-2018 by

As a giffgaff member, you qualify for 3 months (93 days) of free giffgaff to giffgaff calls and texts. This 3 month period resets each time you make an eligible top-up. This guide will tell you everything you need to know about your giffgaff to giffgaff free calls.

Here is a quick video that will guide you through all the steps.

If you would rather read about it check out the section below:

More Information

Every time you make an eligible top-up to your giffgaff number you will receive 3 months (93 days) of free giffgaff to giffgaff calls and texts. This means that you can call, text, call forward or video call for free to anyone with a giffgaff number. Every time you make an eligible top-up the 3 month period is reset.

There are two restrictions to this offer:

  • The maximum length of a free giffgaff to giffgaff call is 60 minutes. Any additional minutes are charged at the normal UK rate i.e. Out of your goodybag minutes or from your existing credit if you don't have an active goodybag with minutes left. To avoid the additional charges simply hang up before the 60 minutes are up and redial.
  • The free giffgaff to giffgaff calls and texts do not apply when you are roaming, i.e. when you are abroad.

You can verify when your free giffgaff to giffgaff calls and texts end at any time by:

  • Going online to your My giffgaff page and looking in the "My goodybags" section (directly under your active goodybag ).
  • By dialling the Network Shortcode *100*1#.

For other useful shortcodes see this article.

You can reset the 3 months of free giffgaff to giffgaff calls and texts by doing any one of the following:

  • Redeeming a voucher of £10 or more.
  • Buying Airtime Credit of £10 or more with a debit/credit card or using PayPal. This includes auto-top up.
  • Buying a goodybag of £5 or more with a debit/credit card or using PayPal. This includes recurring and queued goodybags.
    (note: This reset occurs when the goodybag becomes active).
  • Taking payback of £10 or more as Airtime Credit.
    (note: The reset occurs on the date in June or December when the payback arrives in your account).
  • Receiving £10 or more credit from another giffgaff member i.e. By Receiving a top-up from another giffgaff number.
  • Renewing a recurring goodybag early.

The following are not eligible top-ups:

  • Buying a goodybag with existing Airtime Credit.
  • Topping up a different giffgaff number (altruistic top-up).
  • Receiving a goodwill payment from an Agent.

Purchasing a goodybag with a card will not reset your giffgaff to giffgaff allowance until the goodybag becomes active.

Important: Adding £10 or more Airtime Credit either by card, voucher or PayPal resets the giffgaff to giffgaff allowance from the top-up date.

If you top-up your balance, then buy and queue a goodybag from that credit, your giffgaff to giffgaff allowance would reset for 3 months from the date the top-up was added, not the date the goodybag goes active as goodybags bought from credit are not eligible top-ups.

When you're abroad, you'll be able to call your friends on giffgaff but these calls and texts will be charged according to where you are. This falls into two categories:

  • Roaming in the EU and selected destinations
  • Roaming outside of the EU and selected destinations

giffgaff to giffgaff calls are not free to make when you are roaming. In the EU and selected countries having a goodybag or Airtime Credit and calling another giffgaff number will deduct minutes from your allowance like any other standard call. Without a goodybag, the standard pay as you go rates apply.

If you are outside of the EU and selected countries then all calls, texts and data charges will come from your Airtime Credit.


For the latest tariff information go to Roaming charges page.

This table will help you identify who (you and/or your giffgaff friend) will be charged when you are both eligible for free giffgaff to giffgaff calls and texts:

  You are... Your giffgaff friend is...

...in the UK:


Your calls & texts are free to make and receive


Their calls & texts are free to make and receive.


...in the EU+:


Your calls and texts are charged from your goodybag allowances or Airtime Credit


Your calls and texts are free to receive.


Their calls and texts are charged to their goodybag allowances or Airtime Credit.


Their calls and texts are free to receive.


...elsewhere in the world:


Your calls are charged from Airtime Credit at roaming rates to make and receive.


Your texts are charged at roaming rates to send*


Their calls are charged from Airtime Credit at roaming rates to make and receive.


Their texts are charged at roaming rates to send*

* Texts are always free to receive whether you are in the UK or abroad. This applies even if you do not have free giffgaff to giffgaff texts.
EU+ means the EU and selected destinations.

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