As a giffgaff member, you qualify for 3 months (93 days) of free giffgaff to giffgaff calls and texts. This 3 month period resets each time you make an eligible top-up. This guide will tell you everything you need to know about your giffgaff to giffgaff free calls.
Here is a quick video that will guide you through all the steps.
If you would rather read about it check out the section below:
Every time you make an eligible top-up to your giffgaff number you will receive 3 months (93 days) of free giffgaff to giffgaff calls and texts. This means that you can call, text, call forward or video call for free to anyone with a giffgaff number. Every time you make an eligible top-up the 3 month period is reset.
There are two restrictions to this offer:
The maximum length of a free giffgaff to giffgaff call is 60 minutes. Any additional minutes are charged at the normal UK rate i.e. Out of your goodybag minutes or from your existing credit if you don't have an active goodybag with minutes left. To avoid the additional charges simply hang up before the 60 minutes are up and redial.
The free giffgaff to giffgaff calls and texts do not apply when you are roaming, i.e. when you are abroad.
You can verify when your free giffgaff to giffgaff calls and texts end at any time by:
Going online to your My giffgaff page and looking in the "My goodybags" section (directly under your active goodybag ).
Topping up a different giffgaff number (altruistic top-up).
Receiving a goodwill payment from an Agent.
Purchasing a goodybag with a card will not reset your giffgaff to giffgaff allowance until the goodybag becomes active.
Important: Adding £10 or more Airtime Credit either by card, voucher or PayPal resets the giffgaff to giffgaff allowance from the top-up date.
If you top-up your balance, then buy and queue a goodybag from that credit, your giffgaff to giffgaff allowance would reset for 3 months from the date the top-up was added, not the date the goodybag goes active as goodybags bought from credit are not eligible top-ups.
When you're abroad, you'll be able to call your friends on giffgaff but these calls and texts will be charged according to where you are. This falls into two categories:
Roaming in the EU and selected destinations
Roaming outside of the EU and selected destinations
giffgaff to giffgaff calls are not free to make when you are roaming. In the EU and selected countries having a goodybag or Airtime Credit and calling another giffgaff number will deduct minutes from your allowance like any other standard call. Without a goodybag, the standard pay as you go rates apply.
If you are outside of the EU and selected countries then all calls, texts and data charges will come from your Airtime Credit.