Your goodybag allowance and your airtime balance are separate items. You can check your remaining goodybag minutes and expiry date by calling *100*7# from your giffgaff mobile or via My giffgaff or the giffgaff mobile app or by dialling 43430 then option 2.
If you use all of your goodybag minutes, texts or data before the goodybag's expiry date, you will then be charged out of your airtime balance at the standard PAYG rate for calls and texts. Data will be charged at 2p per MB until the expiry date of your goodybag, after which you will be charged at the standard PAYG rate for data.
If you have less than 100 minutes of calls, 100 texts or 100MB of data remaining, you can instead decide to purchase another goodybag early before the expiry date of the current goodybag.
Click Select on the item that you want to add to your account.
If you wish to add more airtime credit at the same time, click Select against the amount you wish to add (see note below). If you do not require more airtime credit now, review your basket and click on I only need a goodybag.
You are invited to recur your goodybag, see the Recurring goodybags guide for more information. If you added airtime credit in the previous step, you also have the option to turn on auto top-up. Review your basket again, then click Continue.
(a) If you wish to pay for your purchase using existing airtime credit, click the Exchange airtime credit button at the top of the page. This will confirm your order. (See note below) (b) If you wish to pay using a debit or credit card, complete your card details. (c) If you wish to pay using Paypal, select the option then click 'Continue to Paypal' and you will be redirected to the PayPal website so that you can login with your PayPal account.
Click on Confirm order.
The items you've purchased will be immediately added to your giffgaff account and will be visible in My giffgaff .
If you usually use recurring goodybags then you must turn them off before buying a goodybag from credit.
The option to exchange airtime credit for a goodybag will not appear under the following circumstances, as these options require payment via debit/ credit card or Paypal:
You do not have enough airtime credit to pay for the goodybag you've selected.
If you have less than 100MB or 100 minutes or 100 texts left in your goodybag then a message will appear underMy goodybags. If you currently have a £25 Always On goodybag, the message will be available after you've used the first 20GB of data at full speed.
If you are recurring your goodybag, you can decide to recur your next goodybag right now.
If you have a queued goodybag, you can decide to start your queued goodybag right now.
If you have no recurring or queued goodybag, you can select a new goodybag to start right now.
When you purchase a goodybag early, it erases your current goodybag and you will lose all remaining allowances, so we ask you to confirm you are really sure you want to start a new goodybag right now.
When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed.
Your new goodybag is active and is visible in My giffgaff.
This is only available when you have less than 100 minutes, 100 texts or 100MB left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag.
You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag
You can queue a goodybag up to 10pm if you complete it online
You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm.
Picture messages (MMS), calls to service, premium and other non-standard numbers and other services not included in the goodybag allowance will be debited from your airtime credit. See this article for a detailed list and the UK pricing page for a breakdown of the different call and message costs.
Calls, texts and mobile data while you are using your phone outside of the EU and selected countries are not included in your goodybag and are debited from your airtime credit. The detail of the rate for each location can be found on the Roaming charges page.
Your goodybag cannot be used when you are abroad except in the EU and selected countries where 'Roam like at home' applies from 14 June 2017. This is where your calls and texts to landline and mobile numbers both in the UK and in other EU countries and selected destinations are charged as if you were in the UK calling UK landline or mobile numbers. Likewise, your data allowance is used or charged while you are travelling in EU countries and selected destinations as if you were using your phone in the UK.