The usage statement page is a great way to check your recent usage and make sure that you are using the most appropriate goodybag for your usage. This article describes the different sections available on this statement so you can track your balance and your recent goodybags. You can find your current usage statement here.
For new members who have only activated a SIM or have not used their SIM within the last 30 days may see a banner as shown below:
Please allow 32 days from first usage for your statement page to be updated.
This section is also available in My giffgaff. It reflects your current airtime balance and your goodybag allowance. This section is automatically updated within a few seconds of each time you use your phone.
The same information can be obtained from your phone, by simply dialing:
This section contains information about your past 3 goodybags. For each goodybag you can check how many minutes, texts and data you used.
goodybags include calls and texts to UK phone numbers, when you are in the UK (including roaming in the EU and selected countries. Calls to voicemail are charged at 1 minute, whatever their duration. Regular calls are charged per second after the first minute. Calls lasting less than 1 minute are charged as 1 full minute.
Free calls and texts to other giffgaff numbers and calls to the top-up line are not charged from your goodybag. Therefore they're not tracked in this section.