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Guide to top-up

Started ‎21-03-2012 by
Modified ‎20-07-2017 by

You can top up your credit using either your debit / credit card online, PayPal or by buying a top-up voucher. Head over to our top-up page, select the amount and your payment method and follow the guides provided. If you want to know more before you start read the information below.

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Top-up page

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It's very easy to top up your account using a debit / credit card. Just log in and follow these instructions:

  • Click Top-up at the top of the website.
  • Select the airtime value you want to purchase

If your credit / debit card details are already stored on your account:

  • Select the Pay now button to continue with your airtime credit purchase
  • If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown below - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown below fig 2) on your account.

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If your credit / debit card details are not stored on your account:

  • Enter your card number, the name that appears on your card, your expiry date (MM/YY) and your security code (this is the last 3 numbers shown on the signature strip of your card)
  • Now enter your billing address postcode and select "Find address"
  • Select your full address from the dropdown box (example shown below)

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  • Select the Pay now button to continue with your airtime credit purchase
  • If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown above - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown above fig 2) on your account.

giffgaff vouchers can be bought in most shops providing epay, payzone or paypoint services. Don't know where to find one of these shops near you? Check this article for more details. You can also find them in Post Offices and most supermarkets. If you cannot get a giffgaff voucher, O2 and Tesco Mobile vouchers will also work.

The voucher can be redeemed from your giffgaff mobile, or online. If you are activating a SIM for the first time with a voucher then this must be done online the first time. Just click on Activate by voucher.

  • From your mobile Call 43430 for free with your giffgaff phone and follow the voice prompts along the way.
  • Online: Log in and head to the Top-up page.
  • Select "Or redeem a voucher" link (shown below)

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  • Now enter your voucher's 16 digit code (without spaces) in the field and click on Redeem

Please note that top-up vouchers can take up to 24 hours to be applied to your account balance (though usually much sooner).

Auto top-up means when your account drops below £3 it'll will automatically top up by the amount of £10, £15, £20, £25 or £30 by your selected credit / debit card, up to a maximum per month that you've specified. That can be either 1, 2 or 3 times in a month.

You can set up the auto top-up with your next top-up, or directly in My giffgaff, or in the My payment details section.

If you've already stored your credit card details - just tick the box and select the amount you'd like to be topped up by each time your balance drops below £3. Auto top-up is not currently available on MasterCard debit (Maestro or Switch) or Solo cards.

By far the easiest way to use PayPal is to save your PayPal details within your giffgaff account.

To do this, go to the My Payments section of the website.

Once there just enter your registered PayPal email and press the 'Add my PayPal account' button.

You will then be taken to the PayPal website were you will have to agree to their terms of use which will allow giffgaff to use your PayPal account for future payments.

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If you also have a debit/credit card stored you will have the option to set a default payment method, this is either your card or your PayPal. The first payment method added will always be the default method used until a new method is added then the choice to 'Set as Default' will become available.

Note: When a default method is selected it will be used for all payments including buying/queuing goodybags, buying Airtime Credit and transferring money to other members accounts.

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