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How can I restrict call and text services on my phone?

Started ‎07-01-2016 by
Modified ‎30-07-2018 by

At giffgaff, we think that you're the best person to manage your account so we are giving you tools to tweak it whenever you want. This article explains how to block specific type of calls to be made from or to your phone.

More Information

Controlling your services is a great way to make sure that you are not spending more than you intended to.

In order to check the status and modify any of the available call services, you first need to login.

You'll then be able to access the call services page. All the different services are described in the next section.

By default all the services are active, you can then chose to bar any of them by toggling the button from "OFF" (the barring is inactive on this service) to "ON" (the barring is active on this service).

Once you have changed the status of a service, it will take a few minutes to reflect on your phone.

You may notice that other services are being modified at the same time. This is because some services are linked together, and barring one makes the other inactive (see below).

Please note that you are only able to make 2 changes per day. Each time you toggle a service it will count as 1, so deactivating and then reactivating the same service will count as 2 changes.

The following table explains what's happening when you are activating a bar to ON from any of the call services.

Service Type What will be affected
Premium calls You'll be prevented from calling premium rate numbers
Incoming calls whilst abroad You'll be prevented from receiving calls whilst abroad, but you'll be able to make calls and send and receive text messages.
Roaming (calls, texts and data) You'll be prevented from using any services whilst abroad, i.e. making or receiving calls, sending or receiving SMS/MMS, using data.
Outgoing International calls You'll be prevented from making International calls.
Outgoing International calls whilst abroad, except to UK You'll be prevented from making International calls from abroad to any country, except to the UK and to the country you are in.
Outgoing calls You'll be prevented from making calls, but you'll be able to receive them.
Incoming calls You'll be prevented from receiving calls, but allows you to make them.

Linked Services

These are the services which cannot be modified once you have barred a linked service.

When you are barring..... The following services cannot be modified....
Outgoing International calls Premium calls, Outgoing International calls whilst abroad, except to UK
Premium calls Outgoing International calls, Outgoing International calls whilst abroad, except to UK
Outgoing International calls whilst abroad, except to UK Premium calls, Outgoing International calls
Incoming calls whilst abroad Incoming calls
Incoming calls Incoming calls whilst abroad

Premium rate services

The premium rate call and message barring facility affects only certain prefixes. These are detailed below.

Number range and type (all of these prefixes are non-inclusive and attract a non-standard charge)

Can you block making calls to these numbers? Can you block sending texts to these numbers?
Landline numbers in Jersey, Guernsey, Isle of Man
Click to reveal
01481, 01534, 01624.
YES NO
Corporate numbers starting 055 NO N/A
VoIP numbers starting 056 NO N/A
Mobile numbers in Jersey, Guernsey, Isle of Man
Click to reveal
074184, 074520, 074521, 074522, 074523,
074524, 074525, 074526, 074576, 075090,
075091, 075092, 075093, 075094, 075095,
075096, 075097, 076240, 076241, 076242,
076243, 076244, 076245, 076246, 076247,
076248, 076249, 077003, 077007, 077008,
077810, 077811, 077812, 077813, 077814,
077815, 077816, 077817, 077818, 077819,
077977, 077978, 077979, 078297, 078298,
078299, 078391, 078392, 078397, 078398,
079111, 079117, 079240, 079241, 079242,
079243, 079244, 079246, 079247, 079248,
079249, 079370, 079371, 079372, 079373,
079374, 079375, 079376, 079377, 079378,
079379.
YES NO
Non-mobile 07 numbers
Click to reveal
074060, 074061, 074062, 074063, 074064,
074065, 074066, 074067, 074068, 074069,
074171, 074172, 074176, 074177, 074179,
074181, 074182, 074185, 074186, 074188,
074390, 074391, 074410, 074411, 074412,
074414, 074415, 074417, 074418, 074515,
074516, 074517, 074574, 074577, 074578,
074579, 074582, 074583, 074584, 074588,
074653, 074655, 075200, 075201, 075203,
075204, 075205, 075207, 075208, 075209,
075370, 075373, 075375, 075376, 075377,
075590, 075591, 075592, 075593, 075595,
075597, 075598, 075599, 075710, 075718,
075890, 075891, 075892, 075893, 075898,
075899, 077001, 077442, 077443, 077444,
077445, 077446, 077447, 077448, 077449,
077530, 077552, 077553, 077554, 077555,
078220, 078221, 078222, 078224, 078225,
078226, 078227, 078229, 078644, 078727,
078730, 078744, 078745, 078922, 078925,
078930, 078931, 078933, 078938, 078939,
079112, 079118, 079245, 079780, 079781,
079784, 079785, 079786, 079787, 079789.
NO NO
Pager numbers starting 076 (except 07624) NO NO
Speaking clock (123) NO N/A
Number range and type (all of these prefixes are non-inclusive and attract a premium charge) Can you block making calls to these numbers? Can you block sending text messages to these numbers?
Personal numbers starting 070 NO N/A
Service numbers starting 084 NO N/A
Service numbers starting 087 NO N/A
Service numbers starting 0900-0907, 091 YES N/A
Service numbers starting 0908-0909, 098
(adult services)
YES N/A
Service numbers starting 118
(Directory enquiries)
NO N/A
Mobile shortcodes starting 5, 6, 7, 8 NO YES

Items marked as N/A indicate numbers that generally do not accept text messages.

The premium rate service bar does not affect calls and texts to standard numbers. In particular...

  • Calls and texts to standard landline numbers starting 01 and 02 are always allowed.
  • Calls to non-geographic numbers starting 03 are always allowed.
  • Calls and texts to standard mobile numbers starting 071-075 and 077-079 are always allowed.
  • Calls to non-geographic freephone numbers starting 080 are always allowed.
  • Calls to Access Numbers such as 101, 105, 111, 112 and 999 are always allowed.
  • Calls to Access Numbers starting 116 are always allowed.
  • Calls and texts, as appropriate, to giffgaff-specific shortcodes such as 43430, 43431, 443, etc, are always allowed.

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