It is only possible to start a goodybag early when you have less than 100MB, 100 texts or 100 minutes left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag.
You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag
You can queue a goodybag up to 10pm if you complete it online
You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm.
Our Help & Support forum is available 24/7, 365 days a year to assist with most issues excluding account/payment related enquiries (however they can point you in the right direction for the relevant assistance if asked).
You can post a help request here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 , Please select the "Start a new topic" button and then describe your issue in as much detail as possible. Please do not include any personal details (email, phone number, card or bank account details) within your post as it is a public forum.
Please stick around after posting so that you can see all the helpful replies & answer any questions that our helpers may have. Please note the page does not automatically show new replies and answers. You will need to manually refresh the page to allow new replies and answers to appear.
Our giffgaff Agents
Our agents are giffgaff employees who have access to your giffgaff account and can assist you further with payment & account related issues. Our agents can take up to 24 hours to respond to your enquiries so it's always best to check if your issue can be solved quicker through our Help & Support forum.