If you find that your goodybag or gigabag has run out of either calls or data you can keep on using our services at PAYG rates using your airtime credit until your gigabag / goodybag expires.
Another solution is to simply purchase a new plan (goodybag or gigabag) to start right now.
Here is a quick video that will guide you through all the steps.
Note: As of the 18th of May 2017, the amount of remaining data and minutes that qualifies for early repurchase has changed from 5MB to 50MB and 5 minutes to 50 minutes. The video below describes it as otherwise.
Our Help & Support forum is available 24/7, 365 days a year to assist with most issues excluding account / payment related enquiries (however they can point you in the right direction for the relevant assistance if asked).
You can post a help request here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 , Please select the "Start a new topic" button and then describe your issue in as much detail as possible. Please do not include any personal details (email, phone number, card or bank account details) within your post as it is a public forum.
Please stick around after posting so that you can see all the helpful replies & to answer any questions that our helpers may have. Please note the page does not automatically show new replies and answers . You will need to manually refresh the page to allow new replies and answers to appear.
Our giffgaff Agents
Our agents are giffgaff employees who have access to your giffgaff account and can assist you further with payment & account related issues. Our agents can take up to 24 hours to respond to your enquiries so its always best to check if your issue can be solved quicker through our Help & Support forum.