There are different causes which can explain why you can't use your mobile Internet connection right now. You can use this article to find what is causing this situation and how to solve it.
Here is a quick video that will guide you through all the steps.
If you would rather read about it check out the section below:
Identifying the problem
The device's settings are incorrect
Calls and texts are working but not your APN settings (and possibly MMS)
You have neither credits nor a goodybag
Solving the problem
You must correct the settings of your device so they reflect giffgaff's APN / Internet settings.
You have little coverage / signal
The network is congested
Your connection is slower when you are in a crowded area and / or at peak times during the day.
Your SIM is dirty or dysfunctional.
Remove your SIM and look for traces of dirt or wear.
Move to an area with coverage or wait for the mast issue to be resolved
The network is congested.
We have been taking steps to allocate the network resources more fairly when and where the pressure on the network resources is the highest. See here and here for more details.
We advise to defer data-intensive activities (e.g. app updates, podcast downloads, etc...) during peak time to avoid putting pressure on the network and so everybody's experience is good.
If you think you have been impacted by the traffic flow measures and want more details, please ask the agents, stating when you noticed a slower connection.
Your SIM is dirty or dysfunctional
If you see further issues with your SIM, it could be worth doing a SIM Swap.
Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.