Knowledge Base

Key info for roaming in the EU and selected destinations

Started ‎14-06-2017 by
Modified ‎15-07-2019 by

This is a short guide with key information for roaming in the EU and selected destinations ("Roam Like At Home"). If you would like a more detailed read please check out the handy info below, all to do with using your phone abroad.

More information

The rules apply when you are visiting any of the following places:

Austria, Belgium, Bulgaria, Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including Corsica, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Saint Martin and additionally, Saint Barthelemy), Germany, Gibraltar, Greece (including all islands), Hungary, Iceland, Ireland, Italy (including Sardinia, Sicily, and additionally, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands (but NOT Aruba, Curaçao or Sint Maarten), Norway, Poland, Portugal (including Azores, Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla), Sweden.

This map might help you:
RLAH Map May 2018.jpg

If you need further clarification on the country you're travelling to or want to check out the costs when you are visiting other countries, see our roaming page.

Which countries and territories within and adjacent to continental Europe are NOT included?

Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus (North), Faroe Islands, Greenland, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Morocco, Russia, Serbia, Turkey, Ukraine.

Both calls and texts made and received along with data usage while visiting these places are all charged at giffgaff's "Rest of World" rates.

What about Guernsey, Isle of Man, Jersey or Switzerland?

Visiting Guernsey, Isle of Man, Jersey or Switzerland will be charged at preferential rates: 15p/ min, 5p/ text and 20p / MB. However, receiving calls and texts is free.

Please note: The preferential rates will be charged from credit and not goodybag allowances.

If you require further clarification for the country you're travelling to, see our roaming page.

Great. Our goodybag minutes, data and texts also work in the EU and selected destinations. When visiting any of the countries listed above, using your phone to call and text UK landline and mobile numbers will deduct from your allowances as it does at home. In addition, your goodybag will also include calls and texts to landline and mobile numbers in all of the EU countries listed above.

Your goodybag allowances will also work in the EU and selected destinations. After you’ve used 20GB of your Always On data, you’ll be charged 0.46p (£0.0046) per MB while roaming and your speeds will be reduced to 384kbps between 8 AM and midnight. However, you will continue to have full speed access between Midnight and 8 AM.

Like in the UK, non-standard calls and texts (e.g. premium numbers, picture messages) aren't included in your goodybag and are charged from your balance. See our pricing page.

Calls and texts to other places outside of the EU and selected destinations cost £1/min and 30p/text. See our pricing page.

Without a goodybag, our standard UK pay as you go rates also apply in the EU and selected countries. That is, if you are visiting one of the countries listed above, and call a landline or mobile number in the UK or call a landline or mobile number in one of the countries listed above, calls will be charged at 15p/min. Likewise, in the same circumstances, texts will be charged at 5p/ text. As for data, you will be charged 5p/MB.

Calls and texts to other places outside of the EU and selected destinations cost £1/min and 30p/text.

goodybags with inclusive roaming are intended for giffgaff members who typically reside in the UK, but may take trips to other EU destinations from time to time. We have some fair usage guidelines to protect this and other misuse of the service. See our fair usage guidelines.

Check your roaming status and scroll down to Phone and call service settings. If your inclusive roaming is not available, then using your phone in the EU and selected destinations will be charged at 3.2p/min to make calls, 1p/text and 0.46p (£0.0046) per MB in addition to the cost of your goodybag. If you do not have a goodybag, you will be charged the standard PAYG rates. See our pricing page.

The first thing to look for is that data roaming is turned ON in your device settings, and if you're outside of the EU, remember you'll need some credit in your balance too.

You should also check in your device settings that you are using the giffgaff APN. For a guide on where to find and update APN settings. See our APN settings guide.

When travelling, you might get close to a national border with non-EU /ROW countries. Your phone might pick up a network from across the border. If this happens, you’ll be charged from your credit, as if you were roaming in the nearby country or territory. To avoid this, you can set your mobile to manually roam to a specific network within the country you are in to avoid the charges. 

Ask our community

Don't be shy. Ask one of our lovely members for help.
Our community won't let you down.

Ask a question