Note: Be advised to switch OFF your mobile data connection when topping up unless you have available allowances.
If you have your data service turned ON when you top-up your Airtime Credit without having a goodybag then background activity on your device might start using data and will be chargeable from your balance.
If you want to exchange some or all of your Airtime Credit to buy a goodybag then Press 2 at the main menu. Note: It's possible to buy a goodybag directly without the need to redeem the voucher first. See the Buying a goodybag from credit, a voucher or starting one early and Paying with a voucher sections below for more information.
Depending on the status of your current and future goodybags will determine the next message that you hear. You’ll now be given different options for what you can do:
Don’t have a goodybag? – Buy a goodybag to start today
Have an active goodybag? – Queue a goodybag to start when the current one expires
Have an active goodybag, but have run out of minutes or data? – Start a new goodybag today or bring your queued one forward
Have a active goodybag and another one queued or set to recur? – You’re fully loaded and can only Top-up at this time
When you’ve chosen what you want to do, you’ll be given the list of all goodybags .
Once you’ve chosen a goodybag using your keypad you'll hear what comes with it or you can carry on to purchase it.
When it comes to purchasing you’ll be given the option to use your balance, a voucher or a combination of both.
It is only possible to start a goodybag early when you have less than 100MB, 100 texts or 100 minutesleft in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag.
You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag
You can queue a goodybag up to 10pm if you complete it online
You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9 pm.
You’ll be asked to enter your 16 digit voucher code.
If your voucher is worth more than the goodybag you want to purchase then any remaining balance will be added to your Airtime Credit.
e.g. Buying an £8 goodybag with a £10 voucher will buy the goodybag and add £2 to your Airtime Credit
If your voucher is worth less than the goodybag you’re trying to buy, we’ll combine it with what’s already in your Airtime Credit and buy the goodybag
e.g. You’ve got £5 in your balance and want to buy a £12 goodybag with a £10 voucher. After Top-up you're total is now £15
The goodybag will be bought from this new balance with £3 Airtime Credit remaining.
If there still isn’t enough credit to buy the goodybag then the voucher credit will simply be added to your Airtime Balance. This means you will need to purchase another voucher to increase your Airtime Balance before you can buy the goodybag.