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Using your mobile abroad

Started ‎23-03-2012 by
Modified ‎23-04-2017 by

You can use your mobile phone when abroad with giffgaff - just follow the guide.



 

 

Handy Video


 

 

Here is a quick video that will guide you through all the steps.

 

 

If you would rather read about it check out the section below:

 

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How it works




When you are abroad, your device uses the local mobile networks instead of giffgaff but you can still enjoy all of giffgaff services - this is called roaming.

 

As you are using a foreign network, you must use the international dialling code to call or text a UK number. To use this international code, strip off the leading zero at the beginning of the number and add +44 instead - e.g. number starting 07912becomes +447912.

 

Going abroad checklist:

 

  • Does your giffgaff account have Airtime Credit?
  • Do you have a stored payment method to allow Auto Top-ups?
  • Will your phones connection frequencies allow 3G/4G data roaming or calls and texts?
  • Do you know how to turn ON data roaming from your phone settings?

 

 

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Cost of using your mobile abroad




Please note: Because the prepay system manages members balances during the data session (by reserving 1MB at the start of each session) some of the balance is reserved for data and members may not be able to use this for voice or text services. This reservation is released and available again once the data session is closed.

 

How your usage is charged.

 

goodybags and gigabags are only valid in the UK and your usage abroad is charged out of your airtime balance. However, if you have an active goodybag or gigabag then you will get reduced calls, texts and data in the EU only.

 

 

Please Note: The usage statement is updated once a day around 8.00 am. It contains data up to the previous day.

 

When you arrive in another country, you'll receive a text with the price for making/receiving calls and texts for that country. You can also find the details of the charges below to anticipate your budget.

 

Make sure to top up enough credit before leaving the UK as top-ups with a UK debit/credit card may be rejected when you are outside Europe. To avoid being short of credit during your travel, we recommend setting up auto top-up before you go.

 

Who's paying when I use my phone abroad

 

If you are not used to using your phone abroad, you may need a quick explanation of who is paying when you are making or receiving a call. We prepared the table below so you can see who is charged for a call, when both you and your friend are using a UK mobile.



 
Your friend is in the UK
Your friend is abroad
You are in the UK
For both of you: Receiving a call is free, calling is charged at normal UK rate.
For you: Receiving call is free, calling is charged at normal UK rate.
For your friend: Calls are charged at roaming rate to make and receive.


You are abroad
For you: Calls are charged at roaming rate to make and receive.
For your friend: Receiving a call is free, calling is charged at normal UK rate.
For both of you: Receiving calls is charged at the applicable roaming price for the zone you are in. Making calls is charged at the roaming rate for the zone you are in.

For instance, if you are in Germany and are calling a friend using a UK number in Uganda, you will be charged at the price of calling a UK mobile number (so EU rate). Your friend will be charged the cost of receiving a call in Uganda. If your friend was in Spain, you would pay the same charge (so EU rate).

giffgaff to giffgaff calls are charged according to the same rule i.e. they are free for the caller when in the UK and charged to the receiver when abroad.

 

Receiving texts is free, as is checking your balance. Simply key *100# and hit send to verify how much credit you have left. Alternatively dial 43430 then option 2.

 

While you're overseas, it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the 'per call' rate you would pay in the UK, you'll be charged at a "per minute" roaming rate for the country you are visiting.

 

European Union and selected countries:

 

French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Martinique, Monaco, Norway, Reunion, San Marino and Switzerland.

 


The EU countries are:

 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, United Kingdom.

 

The latest price for this list of countries is available on our pricing page.

 

If you are roaming in Europe and calling a Non European number then you will be charged Rest of the World prices. For example, if you are roaming in Italy and calling a South African number, you will be charged according to the 'Other countries" tariff below.

 

Charges for other countries.

 

Using your mobile in a country which is not listed in the previous section will be charged at a different price. These prices are referred to as Rest of World prices or R.O.W.

 

 

Data roaming - Zone A* 20p per MB
Data roaming - All others £5 per MB

 

*Zone A Countries:
Australia, Brazil, Canada, China, Colombia, Egypt, Hong Kong, India, Indonesia, Jamaica, Japan, Mexico, New Zealand, Nigeria, Russia, South Africa, Thailand, Turkey, United Arab Emirates and United States

 

For the avoidance of doubt the "spoiler" section below contains countries were giffgaff has a roaming agreement:

Spoiler
Best viewed in Landscape modeBest viewed in Landscape mode










Legend

 

Country - Your destination country.

International Dialling Code - This needs to be added if phoning a landline/mobile that is 'native' to said country but not when dialling a UK landline/mobile.

giffgaff Roaming Agreement - Does the country have an 'Roaming Agreement', Yes or No.

Tariff - Pricing is either E.U. Pricing or Rest of World Pricing (R.O.W)

Possible Roaming Partners - This link has been added to show the possible networks available. It will help to identify networks when roaming.

 

Country International Dialling Code giffgaff Roaming Agreement Tariff Possible Roaming Partners
Abkhazia +7 840 No R.O.W No Link Available
Afghanistan +93 No R.O.W Network Operators
Alaska +1 907 No R.O.W No Link Available
Albania +355 Yes R.O.W Network Operators
Algeria +213 Yes R.O.W Network Operators
American Samoa +1 684 No R.O.W No Link Available
Andorra +376 Yes R.O.W Network Operators
Angola +244 No R.O.W Network Operators
Anguilla +1 264 Yes R.O.W Network Operators
Antarctica +672 No R.O.W No Link Available
Antigua and Barbuda +1 268 Yes R.O.W Network Operators
Argentina +54 Yes R.O.W Network Operators
Armenia +374 No R.O.W Network Operators
Aruba +297 No R.O.W Network Operators
Australia +61 Yes R.O.W
Zone A
Network Operators
Austria +43 Yes E.U. Pricing Network Operators
Azerbaijan +994 No R.O.W Network Operators
Bahamas +1 242 No R.O.W Network Operators
Bahrain +973 No R.O.W Network Operators
Bangladesh +880 No R.O.W Network Operators
Barbados +1 246 Yes R.O.W Network Operators
Belarus +375 Yes R.O.W Network Operators
Belgium +32 Yes E.U. Pricing Network Operators
Belize +501 No R.O.W No Link Available
Benin +229 No R.O.W Network Operators
Bermuda +1 441 No R.O.W Network Operators
Bhutan +975 No R.O.W No Link Available
Bolivia +591 No R.O.W Network Operators
Bosnia and Herzegovina +387 No R.O.W Network Operators
Botswana +267 No R.O.W Network Operators
Brazil +55 Yes R.O.W
Zone A
Network Operators
British Virgin Islands +1 284 Yes R.O.W Network Operators
Brunei +673 No R.O.W No Link available
Bulgaria +359 Yes E.U. Pricing Network Operators
Burkina Faso +226 No R.O.W Network Operators
Burundi +257 No R.O.W Network Operators
Cambodia +855 No R.O.W Network Operators
Cameroon +237 No R.O.W Network Operators
Canada +1 Yes R.O.W
Zone A
Network Operators
Canary Islands +34 Yes R.O.W No Link Available
Cape Verde +238 Yes R.O.W Network Operators
Cayman Islands +1 345 Yes R.O.W Network Operators
Chad +235 No R.O.W No Link Available
Central African Rep +236 No R.O.W No Link Available
Chile +56 Yes R.O.W No Link available
China +86 Yes R.O.W
Zone A
No Link available
Christmas Island +61 Yes R.O.W No Link available
Colombia +57 Yes R.O.W
Zone A
Network Operators
Comoros +269 No R.O.W No Link available
Congo +242 No R.O.W Network Operators
Congo (DRO) +243 No R.O.W Network Operators
Cook Islands +682 No R.O.W No Link Available
Costa Rica +506 Yes R.O.W Network Operators
Croatia +385 Yes E.U. Pricing Network Operators
Cuba +53 No R.O.W Network Operators
Curacao +599 No R.O.W Network Operators
Cyprus (R.O.) +357 Yes E.U. Pricing Network Operators
Cyprus, North +90 392 Yes R.O.W No Link Available
Czech Republic +420 Yes E.U. Pricing Network Operators
Denmark +45 Yes E.U. Pricing Network Operators
Diego Garcia +246 No N/A No Link Available
Djibouti +253 No R.O.W No Link Available
Dominica +1 767 Yes R.O.W Network Operators
Dominican Republic +1 809 Yes R.O.W Network Operators
East Timor +670 No R.O.W No Link Available
Ecuador +593 No R.O.W Network Operators
Egypt +20 Yes R.O.W
Zone A
Network Operators
El Salvador +503 No R.O.W No Link available
Equatorial Guinea +240 No R.O.W No Link Available
Eritrea +291 No R.O.W No Link Available
Estonia +372 Yes E.U. Pricing Network Operators
Ethiopia +251 No R.O.W Network Operators
Faroe Islands +298 No R.O.W Network Operators
Fiji +679 No R.O.W Network Operators
Finland +358 Yes E.U. Pricing Network Operators
France +33 Yes E.U. Pricing Network Operators
French Guiana +594 No E.U. Pricing Network Operators
French Polynesia +689 No R.O.W Network Operators
Gabon +241 No R.O.W Network Operators
Gambia +220 No R.O.W Network Operators
Georgia +995 No R.O.W Network Operators
Germany +49 Yes E.U. Pricing Network Operators
Ghana +233 Yes R.O.W Network Operators
Gibraltar +350 Yes E.U. Pricing Network Operators
Greece +30 Yes E.U. Pricing Network Operators
Greenland +299 No R.O.W Network Operators
Grenada +1 473 Yes R.O.W Network Operators
Guadeloupe +590 No E.U. Pricing Network Operators
Guam +1 671 No R.O.W Network Operators
Guatemala +502 Yes R.O.W Network Operators
Guernsey +44 Yes E.U. Pricing Network Operators
Guinea +224 Yes R.O.W No Link Available
Guinea Bissau +245 No R.O.W No Link Available
Guyana +592 No R.O.W Network Operators
Haiti +509 No R.O.W Network Operators
Hawaii +1 808 No R.O.W No Link available
Honduras +504 No R.O.W Network Operators
Hong Kong +852 Yes R.O.W
Zone A
Network Operators
Hungary +36 Yes E.U. Pricing Network Operators
Iceland +354 Yes E.U. Pricing Network Operators
India +91 Yes R.O.W
Zone A
Network Operators
Indonesia +62 Yes R.O.W
Zone A
Network Operators
Iran +98 No R.O.W Network Operators
Iraq +964 No R.O.W Network Operators
Ireland +353 Yes E.U. Pricing Network Operators
Isle of Man +44 Yes E.U. Pricing Network Operators
Israel +972 Yes R.O.W Network Operators
Italy +39 Yes E.U. Pricing Network Operators
Ivory Coast +225 No R.O.W Network Operators
Jamaica +1 876 Yes R.O.W
Zone A
Network Operators
Japan +81 Yes R.O.W
Zone A
Network Operators
Jersey +44 Yes E.U. Pricing Network Operators
Jordan +962 Yes R.O.W Network Operators
Kazakhstan +7 Yes R.O.W Network Operators
Kenya +254 Yes R.O.W Network Operators
Kiribati +686 No R.O.W No Link Available
Korea, North +850 No R.O.W No Link Available
Korea, South +82 No R.O.W No Link Available
Kosovo +381 No R.O.W Network Operators
Kuwait +965 Yes R.O.W Network Operators
Kyrgyzstan +996 No R.O.W No Link available
Laos +856 No R.O.W No Link available
Latvia +371 Yes E.U. Pricing Network Operators
Lebanon +961 No R.O.W Network Operators
Lesotho +266 No R.O.W No Link available
Libya +218 No R.O.W Network Operators
Liechtenstein +423 Yes E.U. Pricing Network Operators
Lithuania +370 Yes E.U. Pricing Network Operators
Luxembourg +352 Yes E.U. Pricing Network Operators
Macau +853 No R.O.W Network Operators
Macedonia +389 No R.O.W Network Operators
Madagascar +261 No R.O.W Network Operators
Malawi +265 No R.O.W No Link Available
Malaysia +60 yes R.O.W Network Operators
Maldives +960 yes R.O.W Network Operators
Mali +223 No R.O.W Network Operators
Malta +356 Yes E.U. Pricing Network Operators
Marshall Islands +692 No R.O.W No Link Available
Martinique +596 No E.U. Pricing Network Operators
Mauritania +222 No R.O.W No Link Available
Mauritius +230 Yes R.O.W Network Operators
Mayotte +262 No R.O.W Network Operators
Mexico +52 Yes R.O.W
Zone A
Network Operators
Micronesia +691 No R.O.W No Link available
Moldova +373 No R.O.W Network Operators
Monaco +377 Yes E.U. Pricing Network Operators
Mongolia +976 No R.O.W Network Operators
Montenegro +382 Yes R.O.W Network Operators
Montserrat +1 664 Yes R.O.W No Link Available
Morocco +212 Yes R.O.W No Link Available
Mozambique +258 No R.O.W Network Operators
Myanmar (Burma) +95 No R.O.W Network Operators
Namibia +264 No R.O.W Network Operators
Nauru +674 No R.O.W No Link available
Nepal +977 No R.O.W Network Operators
Netherlands +31 Yes E.U. Pricing Network Operators
NLD Antilles +599 No R.O.W Network Operators
New Caledonia +687 No R.O.W No Link Available
New Zealand +64 Yes R.O.W
Zone A
Network Operators
Nicaragua +505 No R.O.W Network Operators
Niger +227 No R.O.W Network Operators
Nigeria +234 Yes R.O.W
Zone A
Network Operators
Niue +683 No R.O.W No Link Available
Norfolk Island +672 No R.O.W No Link Available
Northern Marianna Islands +1 670 No R.O.W No Link Available
Norway +47 Yes E.U. Pricing Network Operators
Oman +968 Yes R.O.W Network Operators
Pakistan +92 Yes R.O.W Network Operators
Palau +680 No R.O.W No Link Available
Palestine +970 Yes R.O.W Network Operators
Panama +507 No R.O.W Network Operators
Papua New Guinea +675 No R.O.W No Link Available
Paraguay +595 No R.O.W Network Operators
Peru +51 No R.O.W Network Operators
Philippines +63 No R.O.W Network Operators
Poland +48 Yes E.U. Pricing Network Operators
Portugal +351 Yes E.U. Pricing Network Operators
Puerto Rico +1 No R.O.W Network Operators
Qatar +974 Yes R.O.W Network Operators
Reunion +262 No E.U. Pricing No Link Available
Romania +40 Yes E.U. Pricing Network Operators
Russia +7 Yes R.O.W
Zone A
Network Operators
Rwanda +250 No R.O.W Network Operators
Saint Maarten (French Side) +1 721 No R.O.W Network Operators
San Marino +378 Yes E.U. Pricing Network Operators
Sao Tome & Principe +239 No R.O.W No Link Available
Saudi Arabia +966 Yes R.O.W Network Operators
Senegal +221 No R.O.W Network Operators
Serbia +381 Yes R.O.W Network Operators
Seychelles +248 Yes R.O.W Network Operators
Sierra Leone +232 No R.O.W Network Operators
Singapore +65 Yes R.O.W Network Operators
Slovak Rep +421 Yes E.U. Pricing Network Operators
Slovenia +386 Yes E.U. Pricing Network Operators
Solomon Islands +677 No R.O.W No Link Available
Somalia +252 No R.O.W No Link Available
South Africa +27 Yes R.O.W
Zone A
Network Operators
Spain +34 Yes E.U. Pricing Network Operators
Sri Lanka +94 No R.O.W Network Operators
St Helena +290 No R.O.W No Link Available
St Kitts +1 869 Yes R.O.W Network Operators
St Lucia +1 758 Yes R.O.W Network Operators
St Pierre & Miquel. +508 No R.O.W No
St Vincent +1 784 Yes R.O.W Network Operators
Sudan +249 No R.O.W Network Operators
Sudan, South +211 No R.O.W No Link Available
Suriname +597 No R.O.W No Link Available
Swaziland +268 No R.O.W No Link Available
Sweden +46 Yes E.U. Pricing Network Operators
Switzerland +41 Yes E.U. Pricing Network Operators
Syria +963 No R.O.W Network Operators
Taiwan +886 No R.O.W Network Operators
Tajikistan +992 No R.O.W Network Operators
Tanzania (Zanzibar) +255 Yes R.O.W Network Operators
Thailand +66 Yes R.O.W
Zone A
Network Operators
Togo +228 No R.O.W No Link Available
Tokelau +690 No R.O.W No Link Available
Tonga +676 No R.O.W Network Operators
Trinidad and Tobago +1 868 No R.O.W Network Operators
Tunisia +216 Yes R.O.W Network Operators
Turkey +90 Yes R.O.W
Zone A
Network Operators
Turkmenistan +993 No R.O.W Network Operators
Turks and Caicos +1 649 Yes R.O.W Network Operators
Tuvalu +688 No R.O.W No Link Available
Uganda +256 No R.O.W Network Operators
Ukraine +380 Yes R.O.W Network Operators
United Arab Emirates (UAE) +971 Yes R.O.W
Zone A
Network Operators
United States of America (USA) +1 Yes R.O.W
Zone A
Network Operators
Uruguay +598 Yes R.O.W Network Operators
US Virgin Islands +1 340 Yes R.O.W Network Operators
Uzbekistan +998 Yes R.O.W Network Operators
Vanuatu +678 No R.O.W Network Operators
Vatican City +39 Yes E.U. Pricing Network Operators
Venezuela +58 Yes R.O.W Network Operators
Vietnam +84 No R.O.W Network Operators
Wallis & Futuna +681 No R.O.W No Link Available
Western Samoa +685 No R.O.W No Link Available
Yemen +967 No R.O.W Network Operators
Zambia +260 No R.O.W Network Operators
Zimbabwe +263 No R.O.W Network Operators

 

Ships/Ferries/Airplane Networks

Country International Dialling Code giffgaff Roaming Agreement Tariff Possible Roaming Partners
N/A +000 No BBM have inclusive BlackBerry data roaming allowance of 10MB/day, E.U. only Network Operators

 

 

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How to limit the international charges




Data charges can be very costly when you are using your mobile abroad - even if you are not using internet actively apps may consume data in the background.


As general advice, don't use "data hungry” applications when you are abroad such as video applications, downloading files or Apps.


The best solution to prevent these charges is simply to switch OFF data roaming on your handset.

 

Apple iPhone (iOS 6 and below)

1) Go to "Settings" then "General" then "Network".
2) Slide "Data Roaming" to OFF as required.

Apple iPhone (iOS 7)

1) Go to "Settings" then "Cellular".
2) Slide "Data Roaming" to OFF as required.

 

Note: All versions of iOS require the 'mobile data' to be toggled ON in order for the 'Data Roaming' button to appear.

 

Android

1)From the home screen press the "Menu" button and select "Settings"
2) Select "Wireless and networks" then "Mobile networks"
3) Tick or untick the "Data roaming" box as required.

 

Other operating systems offer similar settings. You can also look at your device apps stores to find an app to fit this need.

 

 

Bar international use

 

If you want to take no risk, we can bar your data usage.

 

Switch off mobile internet: You can contact an agent and ask to put a Mobile Internet Bar on your phone, which means your mobile internet will stop working. Once the bar is on, your mobile internet won't work in the UK or abroad. You'll have to request it to be switched back on when you're ready.


Switch off roaming: You can contact an agent and ask to put a Roaming Bar on your phone, which will stop texts, calls and mobile internet while you're abroad. You'll have to request it to be switched back on when you're ready.

 

Please keep in mind that barring/unbarring your data access will take a few hours so this solution is not to be used if you need to reactivate your Internet access quickly.

 

Call and text services: Manage the type of calls and texts you can make/send and receive, including restricting international calls and access to premium numbers. To do this go to Call and text service settings

 

Other advice to reduce the charges

 

Look for Wi-Fi hotspots: If there's a free or low cost Wi-Fi alternative use it instead of cellular data.


Prefer sites which have a mobile version: If you have the choice between different sites, use one with a mobile version - it will be optimised and will consume less data.


Make sure that your emails are not checked in real time: If you use email make sure to set your email application to look for new email only on your request - not automatically.


Make sure you turn off automatic app updating: Set these to manual.

 

 

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Using your BlackBerry abroad




BlackBerry Messenger and all the other BlackBerry services work when you are using your BlackBerry abroad.


Moreover, BlackBerry Services come with a free daily data allowance of 10MB to use in the European Union. If your daily usage exceeds 10MB, or if you are roaming outside of the European Union zone, roaming charges apply.


Please note that handsets running BlackBerry 10 do not need the BlackBerry Services so they can't receive this free data allowance - standard roaming rates will apply

 

 

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Check your balance abroad




On your phone

 

Just like in the UK it's free to check your balance - Simply key *100# and hit send - don't worry it doesn't cost anything to check.

Try dialing 43430 then option 2, you'll then hear your allowances.

 

 

Online

 

Within giffgaff.com you can get your balance, update your payment details and check your transactions.

 

 

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Handy Links




 

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Version History
Revision #
85 of 85
Last update:
‎23-04-2017 12:33
Updated by:
 

Created by:

chriskm on: 23/03/2012 | 13:31

Last edited by:

scrappydez on: 23/04/2017 | 12:33