Knowledge Base

When to contact an agent

Started ‎02-07-2013 by
Modified ‎27-02-2019 by

giffgaff agents are able to help with all accounts issues that you may have.

  • Select the appropriate agent category from below.
  • Click on the direct 'Ask an Agent' link or follow the advice given.
  • You will be asked to login when contacting an agent.
  • Fill in the form and detail as much information as possible.

More information

Who are giffgaff agents?

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Post your question in the Help & Support

How can 'you' help?

Problems activating a SIM

Problems ordering a SIM

SIM hasn't arrived

Unlocking your phone

All services (calls, texts & data) not working

Calls & texts not working

Data not working

Slow data

Problems with picture messaging (MMS)

Tethering to my phone

Accessing voicemail in the UK

Managing calls, texts, data and premium rate numbers

Blocking a specific number

Controlling Adult Content

Calls & texts from UK to overseas numbers

Calls, texts & data while abroad

Accessing voicemail while abroad

Using a goodybag in the EU (Roam Like At Home)

Using a top-up voucher

Buying a goodybag or credit

Exchanging credit for a goodybag

Cancelling a goodybag or top up purchase

Cancelling a queued goodybag

goodybag allowances or credit balance incorrect

Credit/debid card or Paypal overcharging

Changing or setting up recurring goodybags & auto top-up

Starting a new goodybag early

Unable to get SMS from Bank

Getting a PAC code

Transferring from giffgaff to another network

Transferring from another network to giffgaff

Service issues after transferring to giffgaff

Changing your number

Replacing your SIM

Replacement SIM not received

Activating a replacement SIM

Obtaining a PUK/PUK2 code

Swapping SIMs

Changing your payment details

Generating a VAT receipt

Requesting usage records

Receiving unwanted emails from us

Cancelling my account

Recruit count is wrong

Payback payout

Increasing the number of SIMs I can order

Missing SIMs

Payback points balance

Changing your payback method

Super Recruiters

Obtaining proof of usage for a phone

Buying a phone

Bar or Unbar your phone (Place or remove an IMEI bar)

Phone return

Phone repair

Phone delivery

Obtaining a proof of purchase for a phone

Selling a phone - placing an order

Selling a phone - sending your phone

Selling a phone - getting a revised quote

Selling a phone - payment related issues

All other issues related to selling a phone

Right to get copies of your data

Right to data portability

Right to get your data corrected

Right to get your data deleted

Right to restrict how we use your data

Right to object to the use of your data

Right to review automated decision making

Account misuse and security issues

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