In this article you will find everything about giffgaff voicemail and how to use it.
Here is a quick video that will guide you through all the steps.
If you would rather read about it check out the section below:
When you join giffgaff your voicemail is automatically switched ON. You can access your giffgaff voicemail by dialling 443 from your giffgaff mobile.
As well as checking messages, you can:
Note: Only iPhones running iOS 7 or above can install the giffgaff carrier profile which is needed to enable the voicemail button on the phone application. You can still dial 443 to access voicemail.
When you first dial 443 you will need to set up a PIN, this can be between 4 and 10 digits long followed by the hash symbol (#). You will need to confirm this and press hash again. Now press star (*) to go to the main menu.
The main menu
Here you have four options. Each section has a series of key presses to carry out the options you want to perform.
Option 2: Listen to your messages.
Option 3: Change your mailbox greetings.
While you are in the menu above these commands are used:
Option 4: Change your mailbox settings
Your voicemail is automatically switched ON when you join giffgaff.
To change your voicemail settings, you need to use a few Network Shortcodes that you simply dial on your mobile and hit the SEND key (they don't cost anything to use).
Note: Switching voicemail OFF disables it. This changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail. This covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched OFF or when you're on another call).
Alternatively you can use the codes below too
If you're using the code *004# and it says "command error"
If your voicemail is currently diverted to another number, you should first divert to giffgaff voicemail by dialling *004*443# then press the SEND key and you can then STOP or RE-ENABLE voicemail using the codes above.
While in the UK:
You're charged differently for calls to voicemail depending on whether your calls come from airtime credit or from a goodybag allowance.
When not in the UK:
When you're out of the UK, instead of the UK per call rate (above), you will be charged according to the roaming rate of the country you are in for a call to voicemail.
For international roaming prices, check the International pricing page.
To access your voicemail when abroad
There are two ways to access your voicemail, you can use either of these methods.
If you use the second method you will then need to
Note: You may want to disable your voicemail so callers can't leave a message - remember to switch it back ON when you get back.
Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave; that way, when you dial your mobile number, you won't have to waste credit listening to set-up instructions as you will be charged per minute while roaming.
While you're overseas it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the "per call" rate that you would pay in the UK, you'll be charged the roaming at a "per minute" rate.
Change your voicemail PIN
Just dial 443 from your giffgaff handset and press star key (*), followed by keys 4 - 4 - 1. You'll be prompted to enter your old PIN and then you can enter your new one.
If you haven't set up a PIN previously, when you first call 443 you'll be asked to enter a PIN.
This means that if you ever need to access your voicemail from another handset then you'll be able to enter this PIN and your voicemail will be protected from other people accessing it.
Forgotten your voicemail PIN?
You can have it reset by texting the word RESET (case sensitive) to 802443. This won't work if you have your PIN protection switched ON.
Note: It's not possible to reset your PIN if you are abroad, it must be done while in the UK.
Changing the voicemail number from 111 to 443
Due to government regulatory changes, we've changed the voicemail to "443" which spells "GIF" on your handset.
If you have an older giffgaff SIM then prior to the change the number was "111", which is what will be stored in the SIM settings. Doing a SIM Swap will solve this issue and give you a new SIM with the new voicemail settings.
If you want to know a bit more background, check out the Voicemail number change blog.
PIN confirmation not accepted
There has been some reported issues when setting up your PIN (PIN confirmation not accepted) simply go to your phone dialler select "settings" & disable "touch tones" this will solve this issue.
Once you've set up your PIN, it is easy to check your voicemail from any other phone.
Dial your mobile, wait for it to go to voicemail and hit the star key (*). A prompt will ask you to enter your PIN that you set up previously, followed by the hash (#) key. Now press star (*) to go to the main menu.
You can change the way you are notified about new voicemail messages. You can either receive a text message (SMS) or receive on-screen notifications.