Knowledge Base

Your voicemail

Started ‎23-03-2012 by
Modified ‎27-07-2018 by

In this article you will find everything about giffgaff voicemail and how to use it.


More Information

When you join giffgaff your voicemail is automatically switched ON. You can access your giffgaff voicemail by dialling 443 from your giffgaff mobile.

As well as checking messages, you can:

  • Leave a personalised message - this is the message your callers will hear when you're not able to take their call.
  • Set up a PIN - this protects your voicemail. You'll need to know your PIN to access your voicemail from another phone, and when you're overseas using a non CAMEL network. (Customised Application for Mobile network Enhanced Logic - this just means support of enhanced services like voicemail).

Note: Only iPhones running iOS 7 or above can install the giffgaff carrier profile which is needed to enable the voicemail button on the phone application. You can still dial 443 to access voicemail.

When you first dial 443 you will need to set up a PIN, this can be between 4 and 10 digits long followed by the hash symbol (#). You will need to confirm this and press hash again. Now press star (*) to go to the main menu.

The main menu

Here you have four options. Each section has a series of key presses to carry out the options you want to perform.

  • Listen to your messages - Option 2
  • Change your mailbox greetings - Option 3
  • Change your mailbox settings - Option 4
  • Get help - Option 1

Option 2: Listen to your messages.

  • Press 1 to replay the message.
  • Press 2 to save the message.
  • Press 3 to delete the message.
  • Press 8 to hear the message details.

Option 3: Change your mailbox greetings.

  • Press 1 to listen to the current greeting.
  • Press 2 to record a new greeting.
  • Press 3 to record a temporary greeting.
  • Press 4 to record a new name.
  • Press 5 to delete both your greeting and name.
  • Press 6 for mailbox help.

While you are in the menu above these commands are used:

  • Press 0 to start or end a recording.
  • Press 1 to listen to a recording.
  • Press 2 to save a recording.
  • Press 3 to re-record.
  • Press * to cancel and return to the main menu.

Option 4: Change your mailbox settings

  • Press 1 to change the way you are notified of new message. Then press 1 for SMS delivery or press 3 for on-screen notifications.
  • Press 2 to hear the date and timestamp of each message.
  • Press 3 to cancel the menu that is played after each message.
  • Press 4 to change the security settings. Then press 1 to change the PIN or press 2 to turn ON/OFF PIN protection.

Your voicemail is automatically switched ON when you join giffgaff.

To change your voicemail settings, you need to use a few Network Shortcodes that you simply dial on your mobile and hit the SEND key (they don't cost anything to use).

  • Switch voicemail ON: Dial 1616 [SEND]
  • Switch voicemail OFF: Dial 1626 [SEND]
  • Check the status: Dial *#004# [SEND]

Note: Switching voicemail OFF disables it. This changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail. This covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched OFF or when you're on another call).

Alternatively you can use the codes below too

  • Switch voicemail ON: Dial *004# [SEND]
  • Switch voicemail OFF: Dial #004# [SEND]

 If you're using the code *004# and it says "command error"

  • If switching ON, try to switch it OFF with #004# and then back on again with *004#.
  • If the above didn't work, then try *61*443# or *61*443*10*30# for no reply after 30 seconds. You could also try:
    • *62*443# when unavailable or no signal.
    • *67*443# when busy.
    •  *21*443# to divert all calls immediately to voicemail. Dialing #21# will cancel the command.

If your voicemail is currently diverted to another number, you should first divert to giffgaff voicemail by dialling *004*443# then press the SEND key and you can then STOP or RE-ENABLE voicemail using the codes above.

While in the UK, EU and select countries:

You're charged differently for calls to voicemail depending on whether your calls come from airtime credit or from a goodybag allowance.

  • You have no goodybag or call allowance - 8p per call from airtime credit.
  • You have a goodybag with call allowance - Your goodybag minutes will reduce by 1 minute per call.

When you're in any other country:

When you're out of the UK, EU and select countries, instead of the UK per call rate (above), you will be charged according to the roaming rate of the country you are in for a call to voicemail.

For the latest tariffs check the Roaming charges page.

To access your voicemail when abroad

There are two ways to access your voicemail, you can use either of these methods.

  • Dial 443 [SEND] or
  • Dial your mobile phone number from any other phone.

If you use the second method you will then need to

  • Press the star key (*) on your phone keypad
  • You will be asked to enter your PIN followed by the hash key (#).
  • Press star (*) to go to the main menu.

Note: You may want to disable your voicemail so callers can't leave a message - remember to switch it back ON when you get back.

Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave; that way, when you dial your mobile number, you won't have to waste credit listening to set-up instructions as you will be charged per minute while roaming.

While you're overseas it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the "per call" rate that you would pay in the UK, you'll be charged the roaming at a "per minute" rate.

Please Note -  In the EU and selected destinations, ringing voicemail will be charged like it is in the UK:

  • With a goodybag – 1 minute deducted per call
  • Without a goodybag – 8p per call

While roaming in other countries, you'll be charged at a "per minute" rate. See Links below for more information

Change your voicemail PIN

Just dial 443 from your giffgaff handset and press star key (*), followed by keys 4 - 4 - 1. You'll be prompted to enter your old PIN and then you can enter your new one.

If you haven't set up a PIN previously, when you first call 443 you'll be asked to enter a PIN.

This means that if you ever need to access your voicemail from another handset then you'll be able to enter this PIN and your voicemail will be protected from other people accessing it.

Forgotten your voicemail PIN?

You can have it reset by texting the word RESET (case sensitive) to 802443. This won't work if you have your PIN protection switched ON.

Note: Resetting your PIN may not work if you are abroad, as some networks won't allow this operation. However, we recommend you to try it first or do this change while in UK.

Changing the voicemail number from 111 to 443

Due to government regulatory changes, we've changed the voicemail to "443" which spells "GIF" on your handset.

If you have an older giffgaff SIM then prior to the change the number was "111", which is what will be stored in the SIM settings. Doing a SIM Swap will solve this issue and give you a new SIM with the new voicemail settings.

If you want to know a bit more background, check out the Voicemail number change blog.

PIN confirmation not accepted

There has been some reported issues when setting up your PIN (PIN confirmation not accepted) simply go to your phone dialler select "settings" & disable "touch tones" this will solve this issue.

If you have any problems with voicemail then you can always post in Help & Support or ask an agent.

Once you've set up your PIN, it is easy to check your voicemail from any other phone.

Dial your mobile, wait for it to go to voicemail and hit the star key (*). A prompt will ask you to enter your PIN that you set up previously, followed by the hash (#) key. Now press star (*) to go to the main menu.

You can change the way you are notified about new voicemail messages. You can either receive a text message (SMS) or receive on-screen notifications.

  • Call 443
  • Press * to get to the main menu.
  • Press 4 for Mailbox Settings.
  • Press 1 for Notification options.
  • Press 1 to enable text notifications or press 3 to receive on-screen notifications.
  • Your voicemail messages are deleted after 30 days
  • Your personalised greeting, PIN and other settings are reset if your voicemail is not checked at least once every 60 days
  • It's not possible to reset your PIN if you are abroad, it must be done while in the UK.

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