When you join giffgaff, your voicemail is automatically switched ON. You can access your giffgaff voicemail by dialling 443 from your giffgaff mobile, or on an iPhone with the giffgaff carrier file by pressing the voicemail button on the phone application. As well as checking messages, you can:
Leave a personalised message. This is the message your callers will hear when you're not able to take their call.
Set up a PIN - this protects your voicemail. You'll need to know your PIN to access your voicemail from another phone, and when you're overseas using a non 'CAMEL' network (Customised Application for Mobile network Enhanced Logic - this just means support of enhanced services like voicemail).
There has been some reported issues when setting up your PIN (PIN confirmation not accepted) simply go to your phone dialler select "settings" & disable "touch tones" this will solve this issue.
Your voicemail is automatically switched ON when you join giffgaff.
To change your voicemail settings, you need to use a few Network Shortcodes that you simply dial on your mobile and hit the SEND key (they don't cost anything to use).
Switch ON: Short code is "1616" - Alternatively dial *004# then press the SEND key
Switch OFF: Short code is "1626" - Alternatively dial #004# then press the SEND key
If you're not certain of the status, dial *#004# then press the SEND key to check
Switching voicemail OFF disables it, which means it changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail - this covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched OFF or when you're on another call).
If you're using the code *004# and it says "command error"
If switching ON, try to switch it OFF with #004# and then back on again with *004#
If the above didn't work, then try *61*443# or *61*443*10*30# for no reply after 30 seconds. You could also try:
*62*443# unavailable/no signal
*21*443# diverts calls immediately to voicemail (#21# to cancel)
If your voicemail is currently diverted to another number, you should first divert to giffgaff voicemail by dialling *004*443# then press the SEND key and you can then STOP or RE-ENABLE voicemail using the codes above.
You may want to disable your voicemail so callers can't leave a message - remember to switch it back ON when you get back.
Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave; that way, when you dial your mobile number, you won't have to waste credit listening to set-up instructions as you will be charged per minute while roaming.
To access your voicemail when abroad
Dial your mobile phone number
You'll hear your usual greeting
Press the star (*) key on your phone keypad
You will be asked to enter your PIN followed by the hash (#) key
You will hear the familiar voicemail welcome message
While you're overseas, it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the "per call" rate that you would pay in the UK, you'll be charged the roaming at a "per minute" rate. For international roaming prices, check the International pricing page.
Check here for more advice on what to do before you leave the country.
Due to government regulatory changes, we changed the voicemail to "443" which spells "GIF" on your handset.
If you have an older giffgaff SIM, prior to the change the number was "111", which is what will be stored in the SIM settings. If you want to know a bit more background, check out the Voicemail number change blog.