Knowledge Base

iPhone Carrier Profile

Started ‎23-05-2014 by
Modified ‎27-07-2018 by

giffgaff is an official Apple carrier, which means that you can install the giffgaff carrier profile on your iPhone so you can enjoy the additional functionality.

More Information

The carrier profile is a file on iOS which contains settings specific to your network. When you install the giffgaff carrier profile, your iPhone automatically selects the most appropriate settings.

It will bring you the following:

  • The network logo displays "giffgaff" instead of "O2-UK".
  • The Internet and MMS settings will be automatically updated.
  • The personal hotspot function will be enabled.
  • The voicemail button in the phone application works correctly (dialling the giffgaff voicemail number 443).
  • The ability to manually edit proxy settings and MMS settings is disabled, but rest assured they will be properly set up.
  • This update does NOT enable Visual Voicemail.

Only the following iPhones running iOS 7 or higher, can install the giffgaff carrier settings.
Theses settings cannot be installed on any other iPhones or iPads:

  • iPhone 7
  • iPhone 7 Plus
  • iPhone SE
  • iPhone 6s Plus
  • iPhone 6s
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5s
  • iPhone 5c
  • iPhone 5
  • iPhone 4s
  • iPhone 4

If your iPhone is running iOS 7 or higher then you will receive a notification telling you that a carrier settings update is available. Simply follow the on-screen instructions to install the giffgaff carrier profile.

If your iPhone is running an older version of iOS, you will have to update it to the latest version to install the carrier settings.
iPhones that cannot update past iOS 6 will need to manually install these settings using this guide.

If you haven't received the notification, you can force your iPhone to check for the update by using a wifi or other Internet connection and going to:

  • Settings
  • General
  • About

Wait a few seconds and the phone should prompt that an update is available.

Alternatively, you can install the carrier profile with iTunes when you connect your iPhone to your computer and then check for updates.

If you experience any difficulties installing this update please read this useful article: "iPhone carrier file tips" which also has a link to a dedicated thread for reporting any problems with using this new carrier file.

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