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It’s never fun running out of data, especially when you really need some, which is why we’re giving members a little extra. Once you’ve bought your third goodybag, we’ll boost your data by 1 GB whenever you purchase a £10, £12, £15 or £20 goodybag.   Curious to find out more? We've responded to a few questions that you might have. More information How do I get the extra data? The extra 1 GB of data will come with the 3 rd goodybag you purchase and onwards. It’s a little thank you for sticking around.   You don’t need to turn anything on or switch any settings, we’ll automatically add it to any eligible goodybag you buy. Which goodybags get boosted? The extra data comes with the £10, £12, £15 and £20 goodybags. For getting to your 3rd goodybag, it doesn’t matter what the first 2 goodybags you buy are. I have a recurring goodybag. Do I need to do anything? Not really. Once you’ve bought 2 goodybags, the next eligible goodybag you recur onto will automatically come with the extra data. Hurray! Do I only get it once? Once you become eligible, you’ll keep getting the extra data with every £10, £12, £15 or £20 goodybag you buy. Do I have to pay extra? There is no extra cost. This our way to say thank you for sticking with us.
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You can now get access to Wi-Fi on the London Underground with Wi-Fi provided by Virgin Media. We’ve also teamed up with O2 to provide access to around 8,000 secure hotspots around the UK. Both of these are absolutely free, and you can opt in and out as you wish.   This article will show you how to get set-up and should answer any questions you may have.
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Dialling 43430, free from your giffgaff phone, will take you to the giffgaff top-up service. This is an interactive service where you can:   Redeem vouchers Top-up your account Buy goodybags over the phone More Information How to use the top-up service Simply dial 43430 from your giffgaff phone and don't withhold your number (we need to know it’s you). The 43430 number is stored on your SIM, just add it to your contacts for easy access. You’ll be talked through the options available. You can navigate around using the numbers on your keypad.   Press 1 to Top-up your Airtime Balance with a voucher Press 2 to buy a goodybag or start a goodybag using your Airtime Credit, a voucher or a combination of both At anytime and in any menu   Press # to go back Press * to return to the main menu   Using the 43430 service you can Top-up, buy a goodybag and do so much more. Here's a few things you can do:   Buy a goodybag with your balance Buy a goodybag with a voucher (or voucher and balance combo) Use a voucher to Top-up your Airtime Credit Use a voucher to Top-up a friend's Airtime Credit Hear your Airtime Credit and your current / queued / recurring goodybags Queue a goodybag Start your queued goodybag early if you're running low on minutes or data Note: Recurring goodybags cannot be started early using this service. If you need to start a recurring goodybag then go to My giffgaff     How to top-up your Airtime Credit with a voucher Dial 43430 At the main menu Press 1 to Top-up Press 1 again to Top-up your own number Enter the 16 digit voucher code and submit Note: Be advised to switch OFF your mobile data connection when topping up unless you have available allowances. If you have your data service turned ON when you top-up your Airtime Credit without having a goodybag then background activity on your device might start using data and will be chargeable from your balance. If you want to exchange some or all of your Airtime Credit to buy a goodybag then Press 2 at the main menu. Note: It's possible to buy a goodybag directly without the need to redeem the voucher first. See the Buying a goodybag from credit, a voucher or starting one early and Paying with a voucher sections below for more information.     How to Top-up a friend’s giffgaff account with a voucher Dial 43430 At the main menu Press 1 to Top-up Press 2 to Top-up a friend’s number Enter your friend’s 11 digit giffgaff phone number starting with 07 Enter the 16 digit voucher code and submit This will deposit the Top-up to the specified number. Your friend must Login if they want to purchase a goodybag Note: The old method of hiding your calling line identity when dialling #31#43430 no longer works.     Buying a goodybag from credit, a voucher or starting one early Dial 43430 At the main menu Press 2 to buy a goodybag where an automated message will tell you: How much you have remaining in your balance What you're current goodybag is and how much allowances you have left When it expires If you have another goodybag queued or set to recur To skip this menu Press 1   Depending on the status of your current and future goodybags will determine the next message that you hear. You’ll now be given different options for what you can do:   Don’t have a goodybag? – Buy a goodybag to start today Have an active goodybag? – Queue a goodybag to start when the current one expires Have an active goodybag, but have run out of minutes or data? – Start a new goodybag today or bring your queued one forward Have a active goodybag and another one queued or set to recur? – You’re fully loaded and can only Top-up at this time When you’ve chosen what you want to do, you’ll be given the list of all goodybags . Once you’ve chosen a goodybag using your keypad you'll hear what comes with it or you can carry on to purchase it. When it comes to purchasing you’ll be given the option to use your balance, a voucher or a combination of both.   Please Note:   It is only possible to start a goodybag early when you have less than   50 minutes or 50MB   left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag. You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag You can queue a goodybag up to 10pm if you complete it online You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm.     Paying with your balance This will buy the goodybag using the credit in your balance. If you don’t have enough credit you’ll be asked to Top-up first or choose a different goodybag.     Paying with a voucher You’ll be asked to enter your 16 digit voucher code. If your voucher is worth more than the goodybag you want to purchase then any remaining balance will be added to your Airtime Credit.   e.g. Buying a £7.50 goodybag with a £10 voucher will buy the goodybag and add £2.50 to your Airtime Credit   If your voucher is worth less than the goodybag you’re trying to buy, we’ll combine it with what’s already in your Airtime Credit and buy the goodybag   e.g. You’ve got £5 in your balance and want to buy a £12 goodybag with a £10 voucher. After Top-up you're total is now £15 The goodybag will be bought from this new balance with £3 Airtime Credit remaining. If there still isn’t enough credit to buy the goodybag then the voucher credit will simply be added to your Airtime Balance. This means you will need to purchase another voucher to increase your Airtime Balance before you can buy the goodybag.     A step by step handy flow chart     Handy Links Where can I buy giffgaff top-up vouchers? Recurring goodybags guide Guide to queued goodybags  
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This article will assist you to identify new, refurbished & marketplace handsets as well as explain the warranties that these handsets come with. Please note: the warranty periods vary by device, manufacturer & the type of handset purchased (new, refurbished or marketplace handsets).   More Information New Handsets how to identify them & warranty information   All new handsets purchased from giffgaff come with a standard manufacturer backed warranty. This means that should your handset develop a fault (excluding accidental or water damage) you can either return the handset for a repair (if required & decided upon by the engineers) to giffgaff or the original manufacturer within the warranty period. The warranty periods of your new handset can vary from 12-24 months (1-2 years) dependant on the manufacturer. Please see the below table for more detailed information:   Manufacturer Handset Warranty Battery Warranty Charger Warranty Handsfree / Earphones Warranty (If included) Alcatel 12 Months 6 Months 6 Months 6 Months Apple 12 Months 12 Months 12 Months 12 Months HTC 24 Months 12 Months 12 Months 12 Months Huawei 24 Months 6 Months 6 Months 3 Months LG 12 Months 12 Months 12 Months 12 Months Motorola 12 Months 6 Months 6 Months 6 Months Nokia * 12-24 Months 6-24 Months 6 Months 6 Months Samsung 24 Months 12 Months 12 Months 6 Months Sony 24 Months 12 Months 12 Months 12 Months   * The warranty offered by Nokia can vary depending on the Nokia device and the type of batteries (user-replaceable/ non-user-replaceable). Please check the  manufacturer website  for more details.   New handsets can only be purchased from https://giffgaff.com/mobile-phones these will be displayed as follows:   The above picture shows a typical NEW handset available for sale.   Please note: You can also purchase refurbished handsets from this page but these are clearly marked as "Refurbished" for more information on these handsets please see the refurbished section below.   How does the warranty work for a new handset?   In the unfortunate event that your handset develops a fault, you can either return the handset to giffgaff using our returns process or you can send / take it to the manufactures local repair centre. Please note that the following will apply with regards to your warranty expiry date:   If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of the repair (In effect your warranty period will start afresh).   If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.   If my phone is replaced WITHIN 30 days of purchase when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date the handset is replaced. (In effect your warranty period will start afresh)   If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.     Refurbished handsets how to identify them & warranty information   All refurbished handsets purchased from giffgaff come with a standard 12 month (1 Year) giffgaff warranty.   You can purchase a giffgaff refurbished handset from here: https://giffgaff.com/mobile-phones these will be displayed as follows:   The arrow displayed in this picture will NOT be displayed on the handset purchase page.   All refurbished phones are in superb condition. These can be used phones that have been returned in near perfect condition or have gone through some level of refurbishment to improve their physical condition. There may be the odd mark or scratch but it will be barely noticeable. The phones have been checked and restored back to near their original state for re-sale.   All refurbished phones are shipped in plain cardboard boxes and come with a USB data cable, for charging via PC or mains. Our refurbished phones are NOT supplied with a mains adaptor and are not supplied with additional software or a phone guide, (downloadable from manufacturers website).   How does the warranty work for a refurbished handset?   In the unfortunate event that your handset develops a fault, you can ONLY return the handset to giffgaff using our returns process. Your giffgaff warranty does NOT allow you to send it for repair with the manufacturer or any other repair centre.   Please note that the following will apply with regards to your warranty expiry date:   If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date of the repair (In effect your warranty period will start afresh).   If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date of your original purchase.   If my phone is replaced WITHIN 30 days of purchase when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date the handset is replaced. (In effect your warranty period will start afresh)   If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date of your original purchase.   Marketplace (Pre-owned) Handsets how to identify them & warranty information   All Marketplace (Pre-owned) handsets purchased from giffgaff come with a standard 6-month giffgaff warranty.   You can purchase a giffgaff Marketplace (Pre-owned) handset from here:https://giffgaff.com/mobile-phones/pre-owned these will be displayed as follows:     Please note that the arrow shown above will not be displayed in the handset purchase page.   How does the warranty work for a Marketplace (Pre-owned) handset?   In the unfortunate event that your handset develops a fault, you can ONLY return the handset to giffgaff using our returns process. Your giffgaff warranty does NOT allow you to send it for repair with the manufacturer or any other repair centre. Please note that the following will apply with regards to your warranty expiry date:   If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire? Your warranty will expire 6 months from the date of the repair (In effect your warranty period will start afresh).   If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 6 months from the date of your original purchase.   If my phone is replaced WITHIN 30 days of purchase when will my warranty expire? Your warranty will expire 6 months from the date the handset is replaced. (In effect your warranty period will start afresh)   If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 6 months from the date of your original purchase.   Handy Links   Returns and Repairs process How to return a faulty phone Phone Return Instructions  
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You can top up your credit using either your debit / credit card online, PayPal or by buying a top-up voucher. Head over to our top-up page, select the amount and your payment method and follow the guides provided. If you want to know more before you start read the information below.
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SIM Swap allows you to transfer your giffgaff phone number to a brand new SIM card including existing goodybags and airtime credit.
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In this article you will find everything about giffgaff voicemail and how to use it.
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When you go abroad, your device will be able to connect to local network providers, so you can carry on using your giffgaff SIM for calls, texts and data. This is called roaming. Check all the info you need to know before going abroad.
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If you find that your goodybag has run out of either calls or data you can keep on using our services at   PAYG rates   using your airtime credit until your goodybag expires.   Another solution is to simply purchase a new plan to start right now.
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How do goodybags work? Watch the video or read our article to find out about their benefits and how to get your hands on one.
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As a goodybag lasts only one month, we found it was easy to forget to buy a new one so we created the recurring goodybags. This way, you can select the option to activate a new goodybag, each time your current goodybag expires, and save you the effort of doing it yourself every month.   Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below: If you require subtitles for this video then they are available by pressing the "subtitles/closed captions" button. Other languages are available within "settings" then "Auto translate".   More Information Facts about recurring goodybags Here is the list of everything you need to know about recurring goodybags:   You can set your goodybag to recur indefinitely, (whilst your everything is ok with your Paypal account and your credit/debit card is still valid). If you already have an active goodybag you can choose to recur it, which means that as soon as this goodybag expires, your next goodybag will be automatically purchased and activated. You can only set to automatically renew a goodybag if you already have an active goodybag, if you're in the process of purchasing a goodybag or activating a new SIM. When you activate a SIM card with a goodybag purchase, the monthly recurrence is set to ON by default and the goodybag will recur automatically each month. You can choose to disable the recurrence during the goodybag purchase or later in the My payments section. You can change or cancel your recurrence at any time up to 7:30pm on the day your goodybag renewal is due. The only two possible methods of payment for recurring goodybags are using your credit/debit card or your Paypal account; you cannot opt to use any airtime credit you may have. Payment of a goodybag will occur the moment the goodybag kicks in. If you have a queued goodybag, you'll not be able to switch recurrence on until your active goodybag expires, unless you're going through the process of starting your queued goodybag early (because the call/data allowance in your active goodybag has run out or is running low). Recurring your goodybag will extend your free giffgaff-to-giffgaff calls but only from the time the recurring goodybag becomes active. If you have chosen to recur your goodybag but there's no cash in your bank account when it's payment time, you'll need to check with your bank to see if you will incur charges. Due to technical reasons, we cannot accept requests for recurring goodybags between 7:30pm and midnight on the expiry date of an existing goodybag. This includes cancelling a recur you may have setup on your account. If a recurring goodybag fails or a payment is declined then the member will be notified by email to tell them. Texts messages are not sent to notify members.     Setting up a recurring goodybag when activating a new SIM When you activate a new SIM the recurring option is turned ON by default. This means that your selected goodybag will renew each month without you needing to worry about it. During the SIM activation process you will have the option to turn the recurring option to OFF if you wish.   You can choose to turn recurring ON or OFF at any time upto 7.30 pm on the day the goodybag expires in the My payments section.     How to set up your recurring goodybag from the main site / portal If you don't have an active goodybag yet   If you don't currently have an active goodybag, you'll first need to purchase one. To do this all you have to do is to select the goodybag you want from this page.   During the purchase process, you'll be asked if you want to recur the same goodybag next month. All you have to do is to select this option and the same goodybag will be automatically applied each month. Bingo, that's it!     If you already have an active goodybag   If you already have an active goodybag, then all you need to do is visit your My giffgaff page, where you will see the My goodybags section. By this section you'll see a message telling you that you can switch your goodybag to automatically renew itself.   Just click on the link and then follow the instructions from the My Payments screen.   In the bottom half of the My Payments you can select change then Recur your goodybag settings.   All you need to do is click the Recur your selected goodybag check box to recur your current goodybag, and then click on the Save recurring settings button.   If you want to change the type of goodybag you want to recur, then just select the goodybag you want to recur in the table on the same page, and then click on the Save recurring settings button.   Note: You will need to add your debit/credit card or PayPal details if you want to recur.     How to set up your recurring goodybag from the mobile site You can set up your recurring goodybag from our mobile site. All you need to do is:   Log in Select My Payment Details Select Recur your goodybag If you want to recur your current goodybag, just click on the Recur your selected goodybag check box and then Save recurring settings If you want to change the type of goodybag you want to recur, click on the goodybag icon, and then select the goodybag you require. Once you have selected the goodybag you require and clicked on Save recurring settings, you're all done!     Handy Links Guide to queued goodybags Complete guide to calls, texts, data and goodybags How can I change my recurring goodybag?  
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Giffgaff support Blackberry phones with the Blackberry add-on. This guide run you through all you need to know about using your Blackberry device with a giffgaff sim. the contents of the guide are below and you can click to jump straight to the section you want.
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Your personalised usage and points statement gives you a snapshot of your recent usage and payback points. We send this information monthly via email. You need to have opted into receiving marketing messages to receive this email, for more information about how to make sure you receive this email see  this guide .
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This guide will tell you everything you always wanted to know about Payback and how to earn it.   More Information What is Payback? Payback is giffgaff's way of saying thanks to its members for helping out either by recruiting new members, helping other members in the giffgaff forums or social media platforms. Payback is distributed twice a year in June and December.   In this article we give approximate dates for the various processes. The Payback page is here and will be updated with specific dates and deadlines.   The exact dates for each of June and December's Payback will be published nearer their times in the Announcements forum.     How do points work? Payback Points are our way of rewarding you for anything you do that helps giffgaff and the giffgaff community   1 Payback point = £0.01 so 200 points = £2.00 and 500 points = £5.00. You get the idea. Just divide your points total by 100 to give your cash Payback total.   Points are added during two 6 month Payback periods which run from the 1st of December to the 31st of May and the 1st of June to the 30th of November. Payments are then made to members in the second and third weeks of June and December.     How to keep track of points       Everyone can see their up to date Payback points on their My Payback page. This widget gives you your total number of points accumulated since the beginning of the Payback period.   Payback points are calculated monthly and include all points you have earned in the whole of the previous month up until midnight on the last day of the month.   giffgaff then update your Payback page and send the total Payback amount via your news feed which is displayed in the middle of your My giffgaff page.   This page is where you choose your Payback method to either Credit, Cash or Charity.     PLEASE NOTE: We will do everything possible to get your Payback updated as soon as possible. Sometimes unplanned events can lead to slight delays in the update process but don't worry, you can guarantee that we will be working our socks off to get them updated as soon as we possibly can. As Payback is credited to your account in waves, your dashboard widget may at times display an incorrect figure and should therefor only be used as a guide during the update process. Your confirmed Payback for the month will be sent to you via your your monthly points statement.   If you wish you can opt-in to receive a Points Statement by email. These are sent out when you points total has been confirmed and will give you details of points awarded for the previous month and your total points.   To opt-in go to: My giffgaff > My Details > Contact permissions > Change. Tick in the box 'Send me giffgaff updates and offers plus information from select partners' and then click 'Save'.   If you change your mind you can of course change this setting at any time. If you are worried about receiving hundreds of giffgaff marketing emails please don't as we feel the same way about spam so we will not do it.     How to earn Payback through sending out SIMs As we're all about rewarding our members and keeping our advertising costs down, we rely on our community members recommending giffgaff to their friends and family or work colleagues.     Sending a SIM to a friend (500 points)   Once you've activated your own SIM, the best way to earn extra points is by ordering free SIMs via your Share the Love page to help your friends join giffgaff.   We've made it easy for you, you can either   Order SIMs and give them out by hand or Get them delivered straight to your friends address by first class post. Send they abroad to friends and family.   As SIMs ordered via Share the Love are automatically linked to your account. When one of these SIMs is activated you'll earn 500 points which is added to your monthly total and your friend will get £5 free credit deposited in their account as Airtime Credit. This deposit is a MGM Bonus and shows in your transaction history.   Note:The only exception to this is if you are a Super Recruiter. Super Recruiters earn Payback differently to other members and is detailed further here.   You will receive an email confirming your friends have joined giffgaff when they activate their SIM cards. Those points will be available on your next monthly statement.   Note: Please order wisely, there is a limit of 30 SIMs per member per month, this is to keep our costs down. If you've reached your limit, it may be possible to increase it. You will have to contact an agent to do this.   To earn more points, we advise you to get creative and start recruiting people online with the following methods:   Start by reading the Little black book, it will give you a few solid tips. Your own SIM order page is automatically created for you and is available at https://giffgaff.com/orders/mgm An affiliate link looks like this - http://giffgaff.com/orders/affiliate/Your-Member-Name just put your own member name in after the last forward slash. Post this link with a personal message on your Facebook, twitter or any other social media you use to advertise it to your friends. You can do it regularly, but be considerate, you don't want to spam your friends. Create your banner and include it in your forum signature, website or blog. Participate in the Welcome & Join forum. A lot of prospective members are browsing it for information before they join and they are likely to click on your banner if you help them. When someone clicks on your personal URL, they'll be able to order a SIM for themselves. This SIM must be activated with a minimum £10 top-up or goodybag.     Recommended by (200 points)   This is a great way for being rewarded for helping people you have recommended to giffgaff but they didn't get their SIM from you. Often people hear about giffgaff through blogs and other forums etc. This might also be someone that asked a question in Welcome & Join and they want to thank the member that helped them. During the activation process new members have the ability to add a 'recommended by' member name.   If someone enters your mobile number as their referrer in the recommended box during activation, this earns you 200 points. The new member will not receive any bonus credit, as this is a SIM they will have ordered themselves.   Note: If the SIM has been ordered via your Spread giffgaff then the 'recommended by' box will be hidden as we already know which member the SIM is linked to.   For more information on how to order SIM cards just click here to Share the Love.     How to earn Payback helping giffgaffers There are many different ways to contribute to giffgaff's community. For more information or ideas on how you can help, please look here.   As of June 2015, the way that community Payback is earned has changed. The new system dubbed "Payback 2.0", is outlined in this post from the community forum.     Missing points If you think you're missing points, please make sure none of the following solutions is applicable before contacting an agent:   Your points are not showing yet   If the SIM card has been activated this month just remember your statement is produced after the end of the month. i.e. the activations made over a month are only tallied up and made available in the Payback statement after the last day of the following month.   These points are then paid out on the next Payback payment.   PLEASE NOTE: As Payback is credited to your account in waves, your dashboard widget / account may at times display an incorrect / inaccurate figure and should therefor only be used as a guide during the update process. Your confirmed Payback for the month will be sent to you via your your monthly points statement. If you feel that your Payback is inaccurate please await your points statement before contacting an agent.   The SIM has been used for SIM Swap   If you find the number of SIM cards which has been ordered from your Share the Love page does not add up, it's worth checking with your friends if your SIM cards have been used for SIM Swap.   SIM cards used for SIM Swap do not qualify for Payback points, as the member was already registered.   Your recruit used another SIM card   SIMs ordered via your Share the Love page are automatically linked to your account and you'll receive an email / news feed notification on SIM activation.   If your friend has activated a SIM and you haven't seen points on the following month's statement, firstly check with your friend that they activated the SIM you gave them. You may find that your friend has activated another SIM - either one they ordered directly from the website, or one from another friend on giffgaff.   Your personal URL is incorrect   Make sure that the personal URL you give is correct or your friends won't be able to use it to order SIM cards or you won't be able to earn points. Just try out your URL in a browser and verify it links to your personal order page correctly.   My friend wasn't presented with the 'Recommender box'   SIMs ordered through your Share the Love page are automatically linked to your account for points. When one of these SIMs goes through the activation process the 'recommender box' is hidden, as we already know it's one of your SIMs.   If your friend is using a SIM card from another member, they won't be able to use this feature to give you the points for the same reason.   If you think that none of these solutions explains your situation, then contact an agent including your friend's member name, etc... and we will investigate the SIM history and award points where required.     Payback choices     For each Payback period that you get Payback points, you should think about how you would like to receive them. You can make your selection at any time via the Payback widget on your Payback page.   You have three choices; Cash, Credit or Charity.   Cash: This is paid via PayPal Instant Payment, you will need to add your PayPal email address (for your active PayPal account) via the Payback widget. You can only select cash if you've earned at least 1,000 Payback points. You will not be charged a fee by PayPal to receive it.   Credit: Your Payback points will be added to your account balance as airtime credit.   Charity *: We make sure it goes to the charities chosen by our members. The total amount donated by all giffgaff members will be matched by giffgaff - pound for pound.   * How to donate to Charity if you have not selected Charity giffgaff implemented fiendishlyclever's idea and created the giffgaff community's JustGiving page, so that those who take their Payback as Credit or Cash can still donate to Charity via JustTextGiving or online, if they wish.   JustTextGiving is a free service. There is no cost to you for sending the text message and your free goodybag allowance will not be affected - the only charge will be the donation itself.   Note: If you do not make a selection before the Payback selection window, your points will roll over to the next Payback period. Your Payback points can be rolled over only ONCE, before you lose them.     Payback dates The important dates every month are simple.   Midnight on the last day of the month is the cut off for that month, any SIM activated after that time will be in NEXT month's statement. The following month your My Payback page is updated with the previous month's points and the figures are displayed in your Newsfeed in the middle of your My giffgaff page.   PLEASE NOTE: As Payback is credited to your account in waves, your dashboard widget / account may at times display an incorrect / inaccurate figure and should therefor only be used as a guide during the update process. Your confirmed Payback for the month will be sent to you via your your monthly points statement.   Those who have opted in to giffgaff marketing will also receive their monthly points statement by email and text.   Here are the approximate key dates for Payback. For more accurate dates check the News and Announcements forum closer to the date.   Early April & October Community discussion starts for members (with active SIMs) to nominate a charity of choice to receive Payback donation. This is open to all members not just those that wish to donate their Payback to charity. Mid May & November Nominations for charities close and voting begins. End May & November Voting for charities closes and charities announced in the community. 31 May & 30 November Current Payback period ends. Points earned up until midnight are included in the period. 1 June & December giffgaff tallies points earned in the Payback period. Any points earning activity by members/recruits that happens from today onwards is in the next Payback period. Your final points statement will be sent in a few days time and the points tally will be updated in your My giffgaff page. About 4-5 June & December Early selection window closes. If you want to take your Payback as airtime credit you will receive it before Paypal payments and selections made after this date. About 7-9 June & December First credit payments are processed. If you selected credit before the early selection window closed we will include you in this early Payback payment. About 10-12 June & December Selection window closes. You must select how you want to receive your Payback (as credit, cash or donate to charity) before midnight. No late selections will be accepted. About 13 June & December The remaining Payback starts to get processed. We will process all remaining credit and Paypal payments. This payment process takes a different amount of time depending on the Payback option selected. About 19 June & December Second Paypal payment run will be processed. About 13-20 June & December 'Ask an agent' about Payback queries open. As payments will be chugging through at different speeds, it is not possible to investigate any payments until all payments have been processed.     Qualification for Payback To qualify to receive any Payback points you have earned, as Cash, Credit or a Charity donation, you must:   Have an active giffgaff SIM (includes SIMs which have been reported lost or stolen) at the end of the Payback period - i.e. on 31 May for June's payout, and on 30 November for December's payout. Have a positive Payback points balance. Have used your giffgaff SIM within the last 3 months of the current Payback period - i.e. you must have made a call, sent a text or used data between the 1st of March and the 31st of May for June's payout, and between the 1st of  September and the 30th of November for December's payout. Not be in breach of any of our standard Terms and Conditions.     When Payback is not payable You will not receive Payback if:   You haven't used your phone within the last 3 months of the Payback period (see above i.e. haven't made a call/sent a text/used mobile Internet). Your service has been ceased. You have a pending PAC (port/ transfer out). Your service has been barred for non use. You have been banned from the community / all giffgaff services. There is a chargeback pending on a payment to giffgaff.   For full terms please refer to our Terms and Conditions.         Handy Links The Super Recruiter Programme's FAQ Payback and tax implications Payback timings and deadlines Why is my Payback not credited to my Paypal account? Guide to Sharing the Love Guide to the personalised usage statement  
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There are different causes which can explain why you can't use your mobile Internet connection right now. You can use this article to find what is causing this situation and how to solve it.     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:   More Information You have an active SIM in your device but you can't use mobile Internet at all Identifying the problem Cause How to identify it The device's settings are incorrect Calls and texts are working but not your APN settings (and possibly MMS) You have neither credits nor a goodybag Login to My giffgaff Verify if you have a positive balance (under the section "My account) and/or an active goodybag with remaining data (under the section "Your goodybags")       Solving the problem Cause Remedy The device's settings are incorrect You must correct the settings of your device so they reflect giffgaff's APN / Internet settings. You'll find these settings with generic instructions in this article You can also use Search for your device settings You have neither credits nor a goodybag Login and Top-up your account You have an active SIM in your device but your mobile Internet is slow Identifying the problem Cause How to identify it You have little coverage / signal Verify your phone signal (it should display signal bars, 4G, LTE, 3G, H, 2G, GPRS or E) Verify the local coverage. Verify if there is a mast issue in your area. The network is congested Your connection is slower when you are in a crowded area and / or at peak times during the day. Your SIM is dirty or dysfunctional. Remove your SIM and look for traces of dirt or wear.       Solving the problem Cause Remedy You have little coverage / signal Move to an area with coverage or wait for the mast issue to be resolved The network is congested. We have been taking steps to allocate the network resources more fairly when and where the pressure on the network resources is the highest. See here and here for more details. We advise to defer data-intensive activities (e.g. app updates, podcast downloads, etc...) during peak time to avoid putting pressure on the network and so everybody's experience is good. If you think you have been impacted by the traffic flow measures and want more details, please ask the agents, stating when you noticed a slower connection. Your SIM is dirty or dysfunctional Turn OFF your Phone. Remove your SIM and clean it. Reinsert the SIM. Turn on your Phone. If you see further issues with your SIM, it could be worth doing a SIM Swap.    
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4G is here and this guide will help you making sure that you are all ready for it.     More Information Make sure your area is covered This may sound obvious, but we would not like you to buy a 4G goodybag if you can't enjoy 4G speed. For this reason, we advise you to check if you can receive a good service where it matters more to you - especially if you can't get Wi-Fi there.       Check the 4G coverage for your area Verify if your device is 4G-ready Verify your phone is compatible with giffgaff's 4G using the GSM Arena website. Use the search function to find your phone, then under Network look for the 4G Bands section in the search results.   In order to receive a 4G signal, your device must be able to connect to 4G / LTE with the 800MHz (Band 20), 1800MHz (Band 3), 2100MHz(Band 66) and 2300MHz (Band 30) frequency. If you are unsure of how to do this then see How can I check that my device is 4G compatible.   Please Note:  Not all of the bands mentioned will be available everywhere.    Most of the 4G phones sold in the United Kingdom are compatible with giffgaff's 4G, with the notable exception of the iPhone 5.   All iPhones from the iPhone 5C and up will be able to receive a 4G signal on giffgaff.   More and more phones are 4G-ready now, you can find the 4G phones sold by giffgaff here and the 4G phones which have been voted best by the Community here.   If you use an iPad, the list of models that are compatible with the 4G frequency that giffgaff uses is available below:   List of compatible iPads iPad Pro (12.9-inch) Model A1652 iPad Pro (9.7-inch) Model A1674 iPad Air 2 Model A1567 iPad mini 4 Model A1550 iPad mini 2 Model A1491 iPad mini 2 Model A1490 iPad Air Model A1476 iPad Air Model A1475 iPad mini 3 Model A1601 iPad mini 3 Model A1600 However, the following iPad models are NOT compatible with the 4G frequency that giffgaff uses: iPad with Retina display (4th generation) Model A1460 iPad with Retina display (4th generation) Model A1459 iPad mini Model A1455 iPad mini Model A1454 iPad with Retina display (3rd generation) Model A1430 iPad with Retina display (3rd generation) Model A1403   Tip: Update your phone's software We also advise you to update your phone's software to the latest version available. It may happen that the phone manufacturer did not activate the 4G signal by default when you bought your phone, this would make sure that your phone is all set. Buying a 4G 'as standard' goodybag Our goodybags are now available for purchase on the goodybag page.   Please note that all goodybags now come with 4G as standard. In order to get 4G you must   Be in a 4G covered area. Have a compatible device capable of 800MHz (Band 20), 1800MHz (Band 3), 2100MHz(Band 66) and 2300MHz (Band 30) frequency. Please Note:  Not all of the bands mentioned will be available everywhere.  Frequently Asked Questions Why did I lose my Internet connection?   3G and 4G services are two different parts of the network, so we have to move your Internet connection from one to the other. Don't worry, you simply need to refresh your data connection to reactivate your Internet connection. The easiest way to do it is to restart your phone or switch the airplane mode ON and OFF.   Does 4G work with a 3G SIM card?   Yes it does, but you may notice a short delay as your SIM card will look for the 3G network first. If you are using a 3G SIM card there is no need to change, and you can swap for a 4G SIM card later.   Can I purchase a 4G goodybag with a 3G Phone?   Yes, you can. 4G comes as standard on giffgaff but all goodybags will work on all devices.   What if I run out of my data allowance?   If you run out of data allowance, you can purchase a new goodybag to replace your active goodybag, see this article for more details about purchasing a new goodybag early.   If you don't want to purchase a new goodybag early, you can still use your connection until your goodybag expires at the special rate of 2p/MB until the goodybag expires.     Can I have 4G on Pay As You Go?   If you are not using a goodybag, you can still use your data connection on Pay As You Go. The type of connection will be the same as your last goodybag.   What if I move out of 4G coverage?   When you are moving around, it's likely that you will sometimes lose the 4G signal. When this happens, your phone will simply pick-up a 3G signal and your data connection will keep on working. When you will come back to a 4G covered area, your phone will revert to 4G (You will have to restart your browser to refresh your session and enjoy 4G speed again).     Can I tether with a goodybag?   Yes, you can tether on all goodybags from giffgaff. Handy Links How can I check that my device is 4G compatible Guide to Always On How can I buy a goodybag early Check the 4G coverage for your area
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As a giffgaff member you qualify for 3 months (93 days) of free giffgaff to giffgaff calls and texts. This 3 month period resets each time you make an eligible top-up. This guide will tell you everything you need to know about your giffgaff to giffgaff free calls.
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If your usage has changed recently you may wish to modify your recurring goodybag to reflect this change. Thankfully you can change or cancel your next goodybag up until 7:30pm on the day when your active goodybag expires. Here is the method to do it.   More Information How to change your recurring goodybag Login to My giffgaff and directly underneath your community membername you will see your current and recurring goodybags. To change your recurring goodybag go to the My payment details page. Locate the Recur your goodybag section and click on Change to display your current recurrence settings. To modify the goodybag, select the goodybag you want next, and click Save recurring settings.   That's it, you have changed your recurring goodybag.   To double check you've changed your recurring goodybag correctly. Go back to My giffgaff were you'll see that your recurring goodybag (to the right of your active one) has now been replaced with the new goodybag you chose in the previous steps.     How to cancel your recurring goodybag Log into My giffgaff and directly underneath your community membername you will see your current and recurring goodybags. To change your recurring goodybag go to the My payment details page. Locate the Recur your goodybag section and click on Change to display your current recurrence settings. Untick the Recur your selected goodybag box and click on Save recurring settings. Go back to My giffgaff and you'll see that your recurring goodybag has been replaced by the following link - Recur your goodybag which will have this message "Recur your goodybag automatically and give yourself one less thing to remember. Now that's awesome."   That's it, your recurring goodybag has been cancelled. You'll be able to select a new recurring goodybag by following the information above.    
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giffgaff observes a "No Spam" policy and will only contact you with account related information (e.g. confirmation of changes of personal details), community subscriptions or for marketing communication you opted into.     More Information Troubleshoot issues with emails If you're expecting an email from giffgaff (like a password reset email or a points / usage statement) and it hasn't appeared in your inbox then please check the following:   Check spelling of your email address The most common reason why our members do not receive our emails is that we have a wrong address in our database. You can verify and correct your email address in your account settings. We will automatically quarantine any email addresses that have typo's or are automatically flagged as spam.   Check your SPAM folder Please check your SPAM folder for emails from: "no_reply@giffgaff.com" and "ask an agent" response emails. It you find that our emails are spammed by your email provider, you can add all @giffgaff.com addresses to your contact list so they will be delivered to your inbox.   Change email address If you've entered your work email address, our emails may be stopped by the Spam filter from your company. Some businesses have very strict spam filters which stop emails from unknown domains coming through so we advise to change your email address to a personal one under your account settings.   Opt-in to marketing communication If the email you are expecting is a marketing communication, make sure you're opted in. To check your marketing preferences head to: My giffgaff > contact permission and check that both boxes are ticked. You need to be opted in before midnight the previous day to be included in these communications.   Once you've done the above, one way to test these changes is to request a password reset (don't worry it won't reset your password until you click on the URL in the email). If you receive this email in your inbox, your problem is solved.     Error codes from email service providers In order to help you identify the different reasons why an email is not delivered, we listed below the error codes which are sent back to us by the email service providers.   User unknown Domain exists, but username typically mis-typed. Typical error message we'll see:   550 Requested action not taken: mailbox unavailable 550 No Such User Here 554 delivery error: dd This user doesn't have a yahoo.com account (youremail @ yahoo. co. uk) [0] - mta1337.mail.bf1.yahoo.com   What to do: Update your email address under My giffgaff.   Invalid domain Domain typically mis-typed. Example errors:   DNS request failed for 'gmail.co.uk'. DNS request failed for 'btinternet.com'. DNS request failed for 'cnxltd.com'. DNS request failed for 'hotmail.co.uk'. What to do: Update your email address under My giffgaff.   Account disabled   The ISP or user has closed the email account. Typical error message include things like:   554 delivery error: dd Sorry your message to >youremail @ yahoo. co. uk cannot be delivered. This account has been disabled or discontinued [#102]. - mta1004.mail.ir2.yahoo.com Looks like the email account you've listed doesn't exist any more, start with your ISP or update your email address in My giffgaff to one that you use more often.   Blacklisted address User has marked no_reply@giffgaff.com as Spam or ISP has put it in the junk box. Typical error message is something like:   Inbound e-mail bounce (rule 'Feedback_loop_Yahoo' has matched this bounce). Inbound e-mail bounce (rule 'Feedback_loop_Hotmail' has matched this bounce). Inbound e-mail bounce (rule 'Feedback_loop_Aol' has matched this bounce). What can you do: If the email address you've listed is correct, check your junk/spam folder for no_reply@giffgaff.com - your ISP has indicated you don't want to receive email anymore, so we've stopped sending them to you. Add no_reply@giffgaff.com to your contact list, send a message to Ask an Agent to ask that your email address is taken out of quarantine.   Refused ISP not allowing email through. Typical error messages include things like:   554 Relay Access Denied - psmtp 550 Blocked 550 5.7.0 Rejected as spam Inbound e-mail bounce (rule 'Feedback_loop_Hotmail' has matched this bounce). What to do: As above, under blacklisted.   Mailbox full Email address full up, ISP not allowing any more emails to be sent. Typical error messages include things like:   552 5.1.1 Boite du destinataire pleine. Recipient overquota. OUK_417 [417] 552 4.2.2 User has full mailbox. 451 4.2.1 Mailbox busy, try again later 552-Requested mail action aborted: exceeded storage allocationQuota exceeded.For explanation visit http://postmaster.web.de/error-messages What to do: Clear some space from your inbox. This is a soft bounce, if you clear some space by the time we re-try sending you an email, it should be received fine.   Not defined Typically means email address has been manually entered into blacklist, usually a request via a member asking an agent.     Manage marketing emails Occasionally we send emails updating members about product and service changes and also other useful information such as recent usage and recommend plan.   You need to be opted in to receive marketing messages. To check your preferences please login and then head to:   My profile & settings Scroll down the page till you see "Contact permission" and click Open (located on the right of the page) Place a tick in both boxes and then select "Save".   giffgaff's database is updated overnight so please allow time for these changes to take effect.     Personalised points and usage statement Every month we send a Points update and usage statement which includes a recommended plan based on your previous usage and includes savings you've made over the past month.   We send this email on or around the 5th business day of each month. You need to be opted in to marketing prior to the first of the month to be included in this email.   If you've just joined - you'll receive your first statement email the following month.   Please note: It isn't possible for us to resend marketing emails to individuals - please ensure your contact information is correct and that you've opted in to receiving marketing messages.     Handy Links Guide to personalised usage statement    
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Depending on your situation, there are several explanations to why you could have no signal:         Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:     More Information You've just joined and never had any signal If you activated your giffgaff SIM recently and never had any signal, the possible reasons are:   Your activation is incomplete Your phone is locked to another operator   Incomplete activation   To check if your activation is complete, log in to the giffgaff website and head to My giffgaff. If your SIM activation has been successful, your number will be displayed under your member name. Moreover, the credit or goodybag you bought with your first top-up is displayed.   Note that the activation can take up to 24 hours to complete. If you still have none of the above after this 24 hour period, please contact an agent. Please give as much detail as possible so the agents can control the status of the activation of your SIM.     Your phone is locked to another operator   If you have an error message on your phone (eg.s "Invalid SIM", "Enter Network Unlock Key"), it is likely that your phone is locked to another operator. For more information about unlocking your phone, you can have a peek at our unlockapedia which is a handy guide to websites and advice to unlock specific phones.   You never had issues but suddenly lost the signal   If you've never had any issue using your giffgaff SIM until now and your service suddenly stopped, then the possible reasons are:   There is a service outage Your phone is faulty or does not recognise the SIM any more The SIM itself is faulty Your SIM has been inactive for too long   Service outage   There are two ways to identify a service outage:   An outage is identified in your area by the mast service checker The issue also affects other giffgaff and O2 SIMs in the same area. If you don't have another active SIM to verify, you can go to this board to see if there is another giffgaffer with the same issue in your area. If there is an outage identified in your area, O2's engineers are already working on it and you will have to wait for them to restore the service.   Because giffgaff runs on the O2 mast network there are ways to report the issue by downloading and using the My Network App ( android / iTunes ). Just insert your postcode, follow the instructions and if there is no fault showing you can report your issue using the "I Disagree" button.   If your service issue is not resolved within a reasonable time you can ask one of our agents to request an update on the progress of your issue from O2 using this link here.   Check if your handset is faulty   Try using your SIM card in another unlocked (or O2 locked) handset, if it works your handset might have a fault, in this case you can try a hard reboot. On most smartphones, this involves pressing and holding down the "Power" and "Volume Up" buttons until the phone reboots. However on some Android phones, such as those that don't have external volume controls, may require that you press a different button, such as the "Home" or "Menu" button (please consult your phone manufacturers website for more information).   On most non-smartphones and some android smart phones where the battery can be removed, this involves removing the battery from the device whilst your handset is switched on.   For iPhones, press and hold the home and lock key for 10 seconds. It is also advisable at this stage to check that the SIM is clean.     Check if the SIM is faulty   If you have an error message on your handset (e.g. "SIM not recognised" or "SIM not valid") or if your SIM does not work when tried in another phone, do a standard SIM clean (which is just really giving the SIM card a wipe to ensure that there's no dirt on the card, being carefully not to scratch the gold chip).   Once you have cleaned your SIM, re-insert it into your phone. If you have activated successfully, your SIM should now be in full working order. If not, it is certainly faulty.   If your SIM is faulty, you will need to order a replacement SIM card. Please note that swapping your SIM card won't solve this particular issue.     Your SIM or account has been inactive for too long   For your SIM and account to remain active, you need to have completed at least one of the following actions within the last 6 months:   Make at least one call, SMS or MMS to another number * Make at least one connection to the Internet Make at least one Airtime Credit or goodybag / gigabag purchase * This does not including calls to Emergency Services or Member Services   If none of the above actions have been done, then your number will have been disconnected and all remaining credit will have been lost.     None of the above If none of the above has helped solving your issue, please contact the agents. They will check your account for faults and then advise if a replacement SIM is required.     Handy Links Guide to activating your giffgaff SIM Unlockapedia How do I update my giffgaff settings on a new handset? Using SIM Swap to replace your SIM Our service checker
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