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Dialling 43430, free from your giffgaff phone, will take you to the giffgaff top-up service. This is an interactive service where you can:   Redeem vouchers Top-up your account Buy goodybags over the phone More Information How to use the top-up service Simply dial 43430 from your giffgaff phone and don't withhold your number (we need to know it’s you). The 43430 number is stored on your SIM, just add it to your contacts for easy access. You’ll be talked through the options available. You can navigate around using the numbers on your keypad.   Press 1 to Top-up your Airtime Balance with a voucher Press 2 to buy a goodybag or start a goodybag using your Airtime Credit, a voucher or a combination of both At any time and in any menu   Press # to go back Press * to return to the main menu   Using the 43430 service you can Top-up, buy a goodybag and do so much more. Here's a few things you can do:   Buy a goodybag with your balance Buy a goodybag with a voucher (or voucher and balance combo) Use a voucher to Top-up your Airtime Credit Use a voucher to Top-up a friend's Airtime Credit Hear your Airtime Credit and your current / queued / recurring goodybags Queue a goodybag Start your queued goodybag early if you're running low on minutes or data Note: Recurring goodybags cannot be started early using this service. If you need to start a recurring goodybag then go to My giffgaff     How to top-up your Airtime Credit with a voucher Dial 43430 At the main menu Press 1 to Top-up Press 1 again to Top-up your own number Enter the 16 digit voucher code and submit Note: Be advised to switch OFF your mobile data connection when topping up unless you have available allowances. If you have your data service turned ON when you top-up your Airtime Credit without having a goodybag then background activity on your device might start using data and will be chargeable from your balance. If you want to exchange some or all of your Airtime Credit to buy a goodybag then Press 2 at the main menu. Note: It's possible to buy a goodybag directly without the need to redeem the voucher first. See the Buying a goodybag from credit, a voucher or starting one early and Paying with a voucher sections below for more information.     How to Top-up a friend’s giffgaff account with a voucher Dial 43430 At the main menu Press 1 to Top-up Press 2 to Top-up a friend’s number Enter your friend’s 11 digit giffgaff phone number starting with 07 Enter the 16 digit voucher code and submit This will deposit the Top-up to the specified number. Your friend must Login if they want to purchase a goodybag Note: The old method of hiding your calling line identity when dialling #31#43430 no longer works.     Buying a goodybag from credit, a voucher or starting one early Dial 43430 At the main menu Press 2 to buy a goodybag where an automated message will tell you: How much you have remaining in your balance What you're current goodybag is and how much allowances you have left When it expires If you have another goodybag queued or set to recur To skip this menu Press 1   Depending on the status of your current and future goodybags will determine the next message that you hear. You’ll now be given different options for what you can do:   Don’t have a goodybag? – Buy a goodybag to start today Have an active goodybag? – Queue a goodybag to start when the current one expires Have an active goodybag, but have run out of minutes or data? – Start a new goodybag today or bring your queued one forward Have a active goodybag and another one queued or set to recur? – You’re fully loaded and can only Top-up at this time When you’ve chosen what you want to do, you’ll be given the list of all goodybags . Once you’ve chosen a goodybag using your keypad you'll hear what comes with it or you can carry on to purchase it. When it comes to purchasing you’ll be given the option to use your balance, a voucher or a combination of both.   Please Note:   It is only possible to start a goodybag early when you have less than 100MB, 100 texts or 100 minutes   left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag. You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag You can queue a goodybag up to 10pm if you complete it online You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm.     Paying with your balance This will buy the goodybag using the credit in your balance. If you don’t have enough credit you’ll be asked to Top-up first or choose a different goodybag.     Paying with a voucher You’ll be asked to enter your 16 digit voucher code. If your voucher is worth more than the goodybag you want to purchase then any remaining balance will be added to your Airtime Credit.   e.g. Buying a £7.50 goodybag with a £10 voucher will buy the goodybag and add £2.50 to your Airtime Credit   If your voucher is worth less than the goodybag you’re trying to buy, we’ll combine it with what’s already in your Airtime Credit and buy the goodybag   e.g. You’ve got £5 in your balance and want to buy a £12 goodybag with a £10 voucher. After Top-up you're total is now £15 The goodybag will be bought from this new balance with £3 Airtime Credit remaining. If there still isn’t enough credit to buy the goodybag then the voucher credit will simply be added to your Airtime Balance. This means you will need to purchase another voucher to increase your Airtime Balance before you can buy the goodybag.     A step by step handy flow chart     Handy Links Where can I buy giffgaff top-up vouchers? Recurring goodybags guide Guide to queued goodybags  
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If you find that your goodybag has run out of either calls or data you can keep on using our services at   PAYG rates   using your airtime credit until your goodybag expires.   Another solution is to simply purchase a new plan to start right now.
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How do goodybags work? Watch the video or read our article to find out about their benefits and how to get your hands on one.
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As a goodybag lasts only one month, we found it was easy to forget to buy a new one so we created the recurring goodybags. This way, you can select the option to activate a new goodybag, each time your current goodybag expires, and save you the effort of doing it yourself every month.   Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below: If you require subtitles for this video then they are available by pressing the "subtitles/closed captions" button. Other languages are available within "settings" then "Auto translate".   More Information Facts about recurring goodybags Here is the list of everything you need to know about recurring goodybags:   You can set your goodybag to recur indefinitely, (whilst your everything is ok with your Paypal account and your credit/debit card is still valid). If you already have an active goodybag you can choose to recur it, which means that as soon as this goodybag expires, your next goodybag will be automatically purchased and activated. You can only set to automatically renew a goodybag if you already have an active goodybag, if you're in the process of purchasing a goodybag or activating a new SIM. When you activate a SIM card with a goodybag purchase, the monthly recurrence is set to ON by default and the goodybag will recur automatically each month. You can choose to disable the recurrence during the goodybag purchase or later in the My payments section. You can change or cancel your recurrence at any time up to 7:30pm on the day your goodybag renewal is due. The only two possible methods of payment for recurring goodybags are using your credit/debit card or your Paypal account; you cannot opt to use any airtime credit you may have. Payment of a goodybag will occur the moment the goodybag kicks in. If you have a queued goodybag, you'll not be able to switch recurrence on until your active goodybag expires, unless you're going through the process of starting your queued goodybag early (because the call/data allowance in your active goodybag has run out or is running low). Recurring your goodybag will extend your free giffgaff-to-giffgaff calls but only from the time the recurring goodybag becomes active. If you have chosen to recur your goodybag but there's no cash in your bank account when it's payment time, you'll need to check with your bank to see if you will incur charges. Due to technical reasons, we cannot accept requests for recurring goodybags between 7:30pm and midnight on the expiry date of an existing goodybag. This includes cancelling a recur you may have setup on your account. If a recurring goodybag fails or a payment is declined then the member will be notified by email to tell them. Texts messages are not sent to notify members.     Setting up a recurring goodybag when activating a new SIM When you activate a new SIM the recurring option is turned ON by default. This means that your selected goodybag will renew each month without you needing to worry about it. During the SIM activation process you will have the option to turn the recurring option to OFF if you wish.   You can choose to turn recurring ON or OFF at any time upto 7.30 pm on the day the goodybag expires in the My payments section.     How to set up your recurring goodybag from the main site / portal If you don't have an active goodybag yet   If you don't currently have an active goodybag, you'll first need to purchase one. To do this all you have to do is to select the goodybag you want from this page.   During the purchase process, you'll be asked if you want to recur the same goodybag next month. All you have to do is to select this option and the same goodybag will be automatically applied each month. Bingo, that's it!     If you already have an active goodybag   If you already have an active goodybag, then all you need to do is visit your My giffgaff page, where you will see the My goodybags section. By this section you'll see a message telling you that you can switch your goodybag to automatically renew itself.   Just click on the link and then follow the instructions from the My Payments screen.   In the bottom half of the My Payments you can select change then Recur your goodybag settings.   All you need to do is click the Recur your selected goodybag check box to recur your current goodybag, and then click on the Save recurring settings button.   If you want to change the type of goodybag you want to recur, then just select the goodybag you want to recur in the table on the same page, and then click on the Save recurring settings button.   Note: You will need to add your debit/credit card or PayPal details if you want to recur.     How to set up your recurring goodybag from the mobile site You can set up your recurring goodybag from our mobile site. All you need to do is:   Log in Select My Payment Details Select Recur your goodybag If you want to recur your current goodybag, just click on the Recur your selected goodybag check box and then Save recurring settings If you want to change the type of goodybag you want to recur, click on the goodybag icon, and then select the goodybag you require. Once you have selected the goodybag you require and clicked on Save recurring settings, you're all done!     Handy Links Guide to queued goodybags Complete guide to calls, texts, data and goodybags How can I change my recurring goodybag?  
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Your personalised usage and points statement gives you a snapshot of your recent usage and payback points. We send this information monthly via email. You need to have opted into receiving marketing messages to receive this email, for more information about how to make sure you receive this email see  this guide .
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If your usage has changed recently you may wish to modify your recurring goodybag to reflect this change. Thankfully you can change or cancel your next goodybag up until 7:30pm on the day when your active goodybag expires. Here is the method to do it.   More Information How to change your recurring goodybag Login to My giffgaff and directly underneath your community membername you will see your current and recurring goodybags. To change your recurring goodybag go to the My payment details page. Locate the Recur your goodybag section and click on Change to display your current recurrence settings. To modify the goodybag, select the goodybag you want next, and click Save recurring settings.   That's it, you have changed your recurring goodybag.   To double check you've changed your recurring goodybag correctly. Go back to My giffgaff were you'll see that your recurring goodybag (to the right of your active one) has now been replaced with the new goodybag you chose in the previous steps.     How to cancel your recurring goodybag Log into My giffgaff and directly underneath your community membername you will see your current and recurring goodybags. To change your recurring goodybag go to the My payment details page. Locate the Recur your goodybag section and click on Change to display your current recurrence settings. Untick the Recur your selected goodybag box and click on Save recurring settings. Go back to My giffgaff and you'll see that your recurring goodybag has been replaced by the following link - Recur your goodybag which will have this message "Recur your goodybag automatically and give yourself one less thing to remember. Now that's awesome."   That's it, your recurring goodybag has been cancelled. You'll be able to select a new recurring goodybag by following the information above.    
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We like to give our members more and more reasons to celebrate. So here is another one. On 11th July 2018 the giffgaff goodybag range is being updated to the following:   Please note: The £10, £12, £15 and £20 goodybags will be boosted with an extra 1GB for the members who have previously bought 2 goodybags.     Check the official announcement More information What are the goodybag changes? Well, there's not only one but 7 changes: £5 goodybag: The amount of data will be increased five-fold, moving from 100 MB to 500 MB £7.50 goodybag: The amount of data will be doubled, moving from 1 GB to 2 GB £15 goodybag: The amount of data will be increased by a third from 6 GB to 8 GB £18 goodybag: This will be retired from the list of available goodybags £20 goodybag: This will change from Always On data to 20 GB. NEW : There will be a new, improved Always On goodybag for £25, giving you 20 GB of data at full speed and a reduced data speed of 384kbps from 8 AM to Midnight. £5 gigabag: The 500 MB data-only gigabag will be retired, as the new £5 goodybag supersedes it .   Please note: Members selecting the £10, £12, £15 and £20 goodybags will receive +1GB of data  if they have previously bought 2 goodybags. When do the changes happen? Everything is set for 11th of July 2018. From this date, when your next goodybag starts, you’ll simply start to enjoy the new data allowances (if your goodybag is one of the ones that are changing). I've got a recurring goodybag set, do I need to do anything? Members who have a recurring goodybag expiring on the night of the 10th July, will get one more round of that goodybag.   Otherwise, if you have a £5, £7.50, £15 or £20 recurring goodybag which is set to expire on 11th of July or after you will just enjoy the new data bundle sizes with the next one.   In case you’re on the £18 goodybag we’ll automatically move you to the £15 goodybag as it will now come with 8 GB of data, saving you £3 a month. If you want more data though, you can choose the new 20 GB goodybag for £20  or the new Always On starting the launching date. I've got a queued goodybag, what happens in my case? If you have a £5, £7.50 or £15 queued goodybag which should start after 11th July you will just enjoy the new data bundle sizes. The  £18 and £20 goodybags which were queued before 11th of July will stay at the existing allowance. ...as for the £5 gigabag The £5 gigabag is retiring but good news for you. If you have a queued or recurring £5 gigabag, you will automatically be moved to a £5 goodybag if this is set to start after 11th July. You don't need to do anything, just enjoy the data plus the minutes and texts available. I’ve ordered a SIM and pre-paid the goodybag. Will I get the new allowances? If you ordered a SIM and paid for a goodybag before 11th July but you activate after the 11th, then: If you bought a £5, £7.50, £15 goodybag or a £5 gigabag, you will automatically get the new allowances; Let’s say you got a £18 goodybag. In this case, you will be given a £20 goodybag at no extra cost; If you bought a £20 goodybag, you will get Always On data for that goodybag, before being migrated over for the next one. Do I still get the +1 GB extra for my goodybag? The rules and eligibility around the ‘+1 GB extra’ proposition do not change, i.e. members who’ve bought 3 qualifying goodybag purchases will still get it.   The extra GB data comes with the £10, £12, £15 and £20 goodybags. More about the eligibility and the extra GB feature in this article. What else should I know? In addition to this update, we're aligning the length recurring and non-recurring goodybags for the ones starting on 11th July. Thus, both recurring and non-recurring goodybags are due to last one calendar month.   Our terms and conditions can be found here and will be updated to reflect this change on 11th July.
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