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SIM Swap allows you to transfer your giffgaff phone number to a brand new SIM card including existing goodybags and airtime credit.
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A SIM swap is a convenient way to replace your existing SIM, but it is not always the correct solution. More Information What situations are appropriate to use a SIM Swap You can use a SIM Swap in the following situations:   Your current SIM is faulty or broken You need a SIM of a different size (e.g. when changing to a new phone) Your SIM is lost and you don't need to bar your phone   For more information on SIM Swap read this article.   Ordering a replacement SIM generally takes between 1-3 working days. If you already have a SIM which has never been activated, SIM Swap is a much quicker solution as it only takes a few minutes to transfer your number, credit and goodybags to another SIM.   If you need a new SIM card order one using any of the following methods:   Your giffgaff account giffgaff in your local shop Another members affiliate link Direct from the giffgaff website     When should you not perform a SIM Swap Its advisable not to use a SIM Swap in the following situations:   Your phone and SIM card have both been lost/stolen and you wish to bar your phone and SIM You have already reported your SIM lost or stolen and requested a replacement SIM. It is not possible to perform a SIM Swap until the replacement SIM has arrived and been activated If you have actioned your number transfer by using a PAC code. Then, i n this case, wait until your number has ported over to giffgaff and replaced your temporary mobile number.   Handy Links Instructions on how to perform a SIM Swap How to order a replacement SIM with the Lost & Stolen procedure    
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The purpose of this article is to explain in some detail the process of transferring a mobile number into giffgaff from another network. This process is commonly known as porting in. This article is not intended for the majority of people that want to bring their number to giffgaff, it is a much more technical document describing the process behind number porting. If you are simply wanting to bring your existing phone number into giffgaff you should refer to this article instead.   More Information Some terminology explained MNO: Mobile Network Operator. An MNO is a company that has invested billions of pounds to create a physical network (phone masts etc.) to carry provide mobile services like calls texts and data to customers. O2 is an MNO.   MVNO: Mobile Virtual Network Operator. An MVNO is a company that does not own a physical network itself, but instead runs a mobile service (calls, texts and data) by renting the physical network of an MNO - hence their network is 'virtual'. giffgaff is an MVNO that rents the network from O2-UK.   MVNE: Mobile Virtual Network Enabler. An MVNE is a company that provides technology and services, e.g. network connectivity and billing, to MVNOs that enable them to run their operations.   MNP: Mobile Number Portability system. MNP is the system that manages all ports between all UK networks. The MNP is independent from all MNOs.   OFCOM: The independent regulator that sets the rules for all mobile service providers in the UK OFCOM has made several reviews of porting in the UK and issues several regulations that affect both port ins and port outs.   PAC: Port Authorisation Code. This is a number generated by the donor network at the customer request that then allows the customer to transfer their keep number to another network. OFCOM requires networks to provide PACs within 24 hours.   Keep number: This is the mobile number that you want to keep. In the example of porting in it is the number that you want to bring into giffgaff from your other network.   Donor network: The network (it may be either an MNO or an MVNO) that currently has your keep number.   Recipient network: The network that you want to bring your keep number to. In this case giffgaff.     Some general points MNP: Does not operate on weekends and Bank Holidays. This means that you cannot port in to any UK network on those days.   MNP: Controls the date of the port in, not the donor or recipient network. When a port in request is registered the MNP tells both the donor and recipient network when the port in will happen. Port in dates can be manually changed by the recipient network to be later than the MNP date to accommodate the customers wishes but they cannot be brought forward.   Porting in essentially requires 2 things:   The donor network must release the keep number and pass it to the recipient network. The recipient network must provision the keep number. OFCOM set the rules on how long this can take. They stipulate that the time from MNP accepting the port in request to the successful provision of the keep number on the recipient network should be 2 working days.   On the day of port in you should allow 24 hours for the port to complete. All UK networks advise their customers of this. The reason is to do with the OFCOM regulations and with network working hours. OFCOM state that the donor network has until 3.00pm on the day of port to release the number. And until this happens the port in process cannot begin. This then only gives the recipient network 2 or 3 working hours to receive and provision the keep number. Inevitably this is sometimes not long enough given the complexity of the tasks involved, the volume of ports in question, and the possibilities for error. For instance the donor network may not correctly release the keep number. This means some port ins on all UK networks will run into the next working day.     How port-ins work at giffgaff Here is the happy path for a port in to the giffgaff network.   The Member contacts their donor network to request a PAC. The Member gives their PAC to giffgaff via the port in form, which also requires the member to complete other details needed by MNP. giffgaff Member Services agents process the form completed by the member and transfer the details into the MNP. MNP accepts the Port in request and returns a Port in date to giffgaff. giffgaff communicate the Port in date to the member. At 3.00pm on the day before the Port in date giffgaff Member Services agents enter the MNP system and lock all keep numbers that are due to port the following day. This confirms the port with the donor network and means the keep number cannot be used by any other network except giffgaff. At the same time, a file is sent to the MVNE which confirms the details of all members whose keep numbers have been locked for port in the next day. On the day of port the donor network release the keep number from their network and sends confirmation of this to the MVNE. Note that each network has until 3.00pm to do this. On a typical day giffgaff will be expecting a dozen networks to release numbers; that each network will do this at different times; and that each network will have multiple numbers to release, so will batch them up and send them only when all are released. The MVNE processes the files of released keep numbers, matching them with the file sent the previous day from the Member Services agents so that each keep number is associated with the correct Members account. What the MVNE does is: Disconnect the members temporary giffgaff number from the giffgaff network. Connect the members keep number to the giffgaff network. Ensure the members account details (name address etc.) are associated with the keep number. Ensure the members product details (goodybag etc.) are associated with the keep number. Ensure the members billing information (current credit balance etc.) are associated with the keep number. Note that each of these actions require the MVNE technology to link to different systems in the network architecture. Note also that the MVNE will also batch these processes in relation to when the keep numbers are released by the donor networks. When this process is complete, the MVNE sends a confirmation file to the Member Services agents and to a team that manages the giffgaff website. At this point the member should have a working service using their keep number on the giffgaff network. The website team update the back end of the website so that the details in My giffgaff now display the new keep number. Note that this is also a batch process and takes a few hours to complete depending on how many files need updating.     Why this can sometimes take 24 hours - even if every stage works perfectly It should now be clear why this process can take 24 hours for any network to complete a port (not just giffgaff), even under perfect conditions. It is simply because the process relies on humans to run, process, send and receive files and the humans involved do not work 24/7. They work typically from 9.00am to 5.00pm, and when they go home the process stops.   The most common example is that the keep numbers are not released by the donor network until late in the working day. The file then may take two or three hours or more to be transferred, opened, checked, loaded, and processed. If that cannot be completed it will be finished at the start of the next working day.   This is of course highly frustrating for members who may be without service during this time. But it is a problem with the system itself and not with giffgaff and all UK networks experience this.   The cost of maintaining all the staff needed out of hours, to handle the small % of ports that this happens to is prohibitively expensive and not something that any network would provide let alone a small, low cost network like giffgaff.   The only way around this is for the industry as a whole to move to a different, more automated porting system as is the case in other parts of the world such as New Zealand.   But as you can imagine this is a complicated task requiring all UK network operators to agree, as well as infrastructure development and a new regulatory framework. Talks and plans are underway but it wont be anytime soon that this happens.     What can theoretically go wrong in this process? It is logically possible for faults to occur at each of the stages outlined above. And below I have listed a few examples. This list is not exhaustive, but is intended to demonstrate the range of things that CAN go wrong and give some idea of how difficult it can be to work out exactly what has gone wrong in any particular case. Some of these issues are much more likely, and happen more frequently than others. Many of these have never happened.   The donor network may drag their heels in issuing the PAC, or they may issue an incorrect PAC. The member may put the PAC in incorrectly in the giffgaff form; or may get some of the other information wrong, or omit things. The form may be filled correctly but not make it to an agent if there is a fault in giffgaff's website and form-handling process. The giffgaff agent may incorrectly transfer the PAC and other details into MNP. The MNP system may itself be offline or unable to accept the Port request. It may not return a date to giffgaff. giffgaff may fail to update the member with the Port in date. giffgaff agents may fail to process the lock file, or process the wrong lock file, or process an incomplete lock file. MNP may be offline or may fail to process the lock file and not informing the donor network. giffgaff agents may fail to send the lock file to the MVNE. The file may be corrupted. The MVNE may fail to receive or process the file due to human oversight or system failure. The donor network may fail to release its keep numbers at all. It may release only some, or release the wrong keep numbers (e.g. repeat the previous days). It may release them after 3.00pm, or it may even disconnect the number rather than releasing it making it unavailable for porting. The donor network may fail to send the file of released numbers to the MVNE. The file may be corrupted. The MVNE may fail to receive or process the file due to human oversight or system failure. When the MVNE process the files any of the provisioning aspects (network connectivity, billing etc.) may fail if there is a technical fault in the various systems within the network architecture that the MVNE is linking to; or a fault in the interfaces that manage the data going back and forth between these systems. This file may not be sent; could get corrupted, or may not be picked up. There may be technical faults in the back end systems that support and host the giffgaff website that prevent the site being correctly updated.     Video Tutorial Here is a quick video that will guide you through all the steps.          
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Sure you can. Click the button below, choose the goodybag you want and add your delivery details. The shipping should be 3 to 5 working days within Europe or from 5 working days for the rest of the world.    That easy. Let's do it now Order a Free SIM Related Information Can I get a SIM if I'm overseas? You certainly can and the steps are simple:  just click on order your free SIM on the home page select the goodybag of your choice fill in the order form with the international delivery details. Done.   The delivery time will vary depending on the country of shipping, so anywhere between 3 to 5 working days within Europe and from 5 working days for the rest of the world.   The moment you are back in the UK, you will be able to activate the SIM simply by visiting giffgaff.com/activate. If you do want to activate before you are in the UK, please be aware that activating from abroad may result in roaming charges.    Because we aim to make life easier, all international joiners will be offered the option of activating their giffgaff SIM, topping-up and auto-recurring their goodybag using an international credit card.   Please note that goodybags are designed to work in the UK and with RLAH in the EU and selected destinations. giffgaff to giffgaff calls and texts are only free whilst you are in the UK. Using a giffgaff SIM outside of the EU will incur roaming charges. Details of the charges that will apply can be found here.   Handy Links Roaming with a giffgaff SIM Activating Your New giffgaff SIM    
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We found out that some of our giffgaff members were answering our automatic texts with specific queries, so we devised a way to answer them. This system identifies keywords in SMS sent to 43430 and triggers an appropriate response. We call it   Inbound SMS.   Here are the messages you will receive when you send specific keywords to 43430.   Theme Keyword (contains) The text  you will receive Number Number "Your phone number is {phone number}, your membername is {membername}. To see this info including your balance, head here:   giffgaff.com/dashboard" Membername User name Membername Username "Your membername is {membername}. Just so you know, your personalised order link is giffgaff.com/orders/affiliate/{membername}" Balance Balance Allowance How much "To check your remaining balance dial *100# from your phone. For remaining goodybag minutes dial *100*7#." Auto top-up Auto "Check your auto top-up settings head   to: giffgaff.com/profile/payment-details. If you had a failed payment you'll need to top-up again to reset your auto top-up" Goodybag Goody Bag Bundle Goodybag Goodi "To check your current goodybag minute balance and expiry date dial *100*7# or head to my giffgaff:   giffgaff.com/dashboard   (membername: {membername})" Password Password PWD Pass Forgotten "Click here to reset your password:   giff.ly/pw_reset. Your reset email will be sent to   {email} Just so you know your membername is: {membername}" Top-up Top Topup Credit Pounds £ "To buy a goodybag: head online to giffgaff.com. To use a top-up voucher, head online or call 43430 & enter your top-up voucher number. Check balance dial *100#" MMS settings MMS Picture "For MMS settings see   giff.ly/gg_settings. You'll need credit to send a MMS as they cost 16p. To check your balance dial *100#" Stop Stop Cancel Opt Note: Texting STOP will not change members preferences. They must log into My giffgaff and change their settings.   "To unsubscribe from giffgaff marketing text/email communications, please head to:   giffgaff.com/profile/details   and update your preferences." Payback Payback Points "To check your latest points tally which is updated monthly - head to my giffgaff:   giffgaff.com/dashboard(membername: {membername})" Email Email "Auto response: To update your email address, please log in and update it  here:   giffgaff.com/profile/details (membername: {membername})" Recommended Plan Plan Recommended Note: the recommended plan is based on a members usage done on a 30-day rolling basis. Usage will be up to 2 days old:   Older than 30 days: "Recommended plan: {RecommendedPlan} (last 30 days use to non giffgaff U.K. numbers: {mins}, {texts} texts, {MB})   giff.ly/ggdeals"   New, not used phone for more than 28 days. "Since dd/mm you've used: {mins} mins, {texts}texts, {MB}MB. We can recommend a plan for you once you've used giffgaff for a month. For advice see   giff.ly/ggdeals"   New, just started using giffgaff, summary not available yet: "We don't have enough information about how you've used your phone yet to give you a recommended plan. Check back again in a week's time." Help Help Never Not working Question "Auto response: As we're an online only company, to get help please head   to:   giffgaff.com/support   or ask the community who can assist 24/7" Spreading giffgaff MGM Spread "Your membername is {membername}. Just so you know, your personalised order link is giffgaff.com/orders/affiliate/{membername}" My giffgaff App App Download Note: We auto-detect members' devices where we can to make sure we're sending the relevant link. If we can't detect it for whatever reason, we'll send them links for all of our apps so they can pick.   iOS "Hey you, you can download the iOS app here: giff.ly/gg_iApp"   Android "Hey you, you can download the Android app here: giff.ly/Andr_app"   Fire OS "Hey you, you can download the Fire OS app   here:  giff.ly/Amzn_app"   Unknown "Hey you, the My giffgaff app is currently available to download on the following operating systems: Android giff.ly/Andr_app Apple giff.ly/gg_iApp Fire OS giff.ly/Amzn_app" Other (i.e. everything else that doesn't have one of the keywords)   Note: giff.ly/43430SMS directs back to this guide.   "Auto reply: Oops, sorry we didn't get that. Check out the community guide to keywords you can text us:   giff.ly/43430SMS   Need help? Head to   giffgaff.com/support."    
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