Get Help
Community

Using giffgaff

Sort by:
At giffgaff, we think that you are the best person to manage your account so we are giving you tools to tweak it whenever we can. This article explains how to block specific type of calls to be made from or to your phone.     How to manage your call services Available call services     How to manage your call services   Controlling your services is a great way to make sure that you are not spending more than you intended to.   In order to check the status and modify any of the available call services, you first need to log in.   You'll then be able to access the call services page. All the different services are described in the next section.   By default all the services are active, you can then chose to bar any of them by toggling the button from "OFF" (the barring is inactive on this service) to "ON" (the barring is active on this service).   Once you have changed the status of a service, it will take a few minutes to reflect on your phone.   You may notice that other services are being modified at the same time. This is because some services are linked together, and barring one makes the other inactive (see below).   Please note that you are only able to make 2 changes per day. Each time you toggle a service it will count as 1, so deactivating and then reactivating the same service will count as 2 changes.     Back to top   Available call services   The following table explains what's happening when you are activating a bar on any of the call services.   Service Type What will be affected Premium calls You'll be prevented from calling premium rate numbers Incoming calls whilst abroad You'll be prevented from receiving calls whilst abroad, but you'll be able to make calls and send and receive text messages. Roaming (calls, texts and data) You'll be prevented from using any services whilst abroad, i.e. making or receiving calls, sending or receiving SMS/MMS, using data. Outgoing international calls You'll be prevented from making international calls. Outgoing international calls whilst abroad, except to UK You'll be prevented from making international calls from abroad to any country, except to the UK and to the country you are in. Outgoing calls You'll be prevented from making calls, but you'll be able to receive them. Incoming calls You'll be prevented from receiving calls, but allows you to make them.     Linked Services   These are the services which cannot be modified once you have barred a linked service.   When you are barring..... The following services cannot be modified.... Outgoing international calls Premium calls, Outgoing international calls whilst abroad, except to UK Premium calls Outgoing international calls, Outgoing international calls whilst abroad, except to UK Outgoing international calls whilst abroad, except to UK Premium calls, Outgoing international calls Incoming calls whilst abroad Incoming calls Incoming calls Incoming calls whilst abroad     Premium rate services   The premium rate call and message barring facility affects only certain prefixes. These are detailed below.   Number range and type (all of these prefixes are non-inclusive and attract a non-standard charge) Can you block making calls to these numbers? Can you block sending texts to these numbers? Landline numbers in Jersey, Guernsey, Isle of Man 01481, 01534, 01624. YES NO Corporate numbers starting 055 NO N/A VoIP numbers starting 056 NO N/A Mobile numbers in Jersey, Guernsey, Isle of Man 074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 07524, 07624, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379. YES NO Non-mobile 07 numbers 074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789. NO NO Pager numbers starting 076 (except 07624) NO NO Speaking clock (123) NO N/A   Number range and type (all of these prefixes are non-inclusive and attract a premium charge) Can you block making calls to these numbers? Can you block sending text messages to these numbers? Personal numbers starting 070 NO N/A Service numbers starting 084 NO N/A Service numbers starting 087 NO N/A Service numbers starting 0900-0907, 091 YES N/A Service numbers starting 0908-0909, 098 (adult services) YES N/A Service numbers starting 118 (Directory enquiries) NO N/A Mobile shortcodes starting 5, 6, 7, 8 NO YES   Items marked as N/A indicate numbers that generally do not accept text messages.     The premium rate service bar does not affect calls and texts to standard numbers. In particular...   Calls and texts to standard landline numbers starting 01 and 02 are always allowed. Calls to non-geographic numbers starting 03 are always allowed. Calls to non-geographic freephone numbers starting 0500 are always allowed. Calls and texts to standard mobile numbers starting 071-075 and 077-079 are always allowed. Calls to non-geographic freephone numbers starting 080 are always allowed. Calls to Access Numbers such as 101, 105, 111, 112 and 999 are always allowed. Calls to Access Numbers starting 116 are always allowed. Calls and texts, as appropriate, to giffgaff-specific shortcodes such as 43430, 43431, 443, etc, are always allowed.     Back to top    
View full article
The usage statement page is a great way to check your recent usage and make sure that you are using the most appropriate goodybag for your usage. This article describes the different sections available on this statement so you can track your balance and your recent goodybags. You can find your current usage statement here.   For new members who have only activated a SIM or have not used their SIM within the last 30 days may see a banner as shown below:      Please allow 32 days from first usage for your statement page to be updated.     My goodybags and My balance Airtime balance usage Goodybag summary Handy Links       My goodybags and My balance This section is also available in My giffgaff. It reflects your current airtime balance and your goodybag allowance. This section is automatically updated within a few seconds of each time you use your phone.   The same information can be obtained from your phone, by simply dialing:   *100# To check your balance *100*7# For your current goodybag allowance    Back to top   Airtime balance usage This section shows how you've used your airtime balance in the past 30 days. It shows usage you've been charged for, i.e. usage not included in any active goodybag or gigabag you may have had. If you have not used any of your airtime credit or not had a goodybag within the last 32 days then this page will be unavailable.   Section Description Minutes balance spent calling UK phone numbers Texts balance spent texting UK phone numbers (including MMS) Data balance spent using mobile data in the UK International balance spent calling and texting foreign phone numbers (including MMS) Roaming balance spent calling, texting and receiving phone calls while abroad (including MMS) Premium rate balance spent sending and receiving texts, or calling premium rate services (including subscriptions)   Please Note: This section is updated once a day around 8.00 am. It contains data up to the previous day. If you experience any problems viewing this page then you should first logout and then log back in again.      Back to top   goodybag summary This section contains information about your past 3 goodybags. For each goodybag you can check how many minutes, texts and data you used.   goodybags include calls and texts to UK phone numbers, when you are in the UK. Calls to voicemail are charged as 1 minute, whatever their duration. Regular calls are charged per second after the first minute. Calls lasting less than 1 minute are charged as 1 full minute.   Free calls and texts to other giffgaff numbers and calls to the top-up line are not charged from your goodybag. Therefore they're not tracked in this section.        Back to top   Handy Links Guide to personalised usage statement Your current usage statement    Back to top    
View full article
4G has been offered as standard since the 2nd of September 2015. As part of this change we introduced a new £20 goodybag which will benefit from "Always On" data. What is "Always On"? How does it work? Can I tether on goodybags with "Always On" data? Can I buy a new goodybag early? Handy Links   Back to top   What is "Always On"? Our Always On* goodybag is designed to give you peace of mind that you'll always be connected and have access to data at all times.   With our £20 "Always On" goodybag, members will experience:   6GB of UK data usage per month at full 4G speed with tethering allowed. Once the 6GB of data has been used up members will experience a reduced data speed of 256kbps from 8 am to midnight. From midnight to 7.59 am members will have a data allowance at full 4G speed. Once the 6GB has been used up no tethering will be allowed as explained here. To get around this you can start a new goodybag early if tethering is required. * Traffic Flow applies to the £20 "Always On" goodybag.   Speed restrictions apply to our Always On data after 6GB of data usage. A 4G ready phone and coverage required to access 4G data speeds. Pure 'unlimited data' doesn't restrict your data speed at any point. Our Always On goodybag is designed to give members peace of mind that they'll be connected, which is why giffgaff doesn't offer any unlimited data plans.      Back to top   How does it work? Your phone will use the 6GB of full speed data first, so you can benefit from the best speed available.   If you use over 6GB of data, you will receive a text to tell you that we are switching your usage to your reduced speed data allowance. At this point no further tethering will be allowed.   You can then continue to use data right up until the goodybag expires at no extra cost but your speeds will be reduced to 256kbps between 8am and midnight. You will keep on enjoying full 4G speeds between midnight and 8 am.        Back to top   Can I tether on goodybags with "Always On" data? Yes, it will be possible to tether on goodybags using "Always On" data during the first 6GB of data usage only.   From the moment you receive a text to let you know that you have exhausted your 6GB of full speed data, you are switched to an reduced speed data allowance and tethering is not allowed anymore.   At this point you should disconnect any devices that are tethering using your giffgaff SIM.      Back to top   Can I buy a new goodybag early? As soon as you receive a text to let you know that you are switching to the reduced speed data allowance, you can opt to purchase a new goodybag instead.   This can be a useful option if you want to use data at full 4G speeds, or if you wish to tether.        Back to top   Handy Links Traffic Flow Policy How can I buy a goodybag early? Guide to goodybags and gigabags Guide to 4G Purchasing your first goodybag  Back to top    
View full article
For your security, we use a different addressing system for phone orders to the one used for SIM card orders, and we have different rules in place to make sure that we deliver your new phone to the correct person. Your address must be listed Delivery rules Your delivery address cannot be changed Handy Links   Your address must be listed We only deliver phones to U.K. residential addresses. This must also be the cardholder's billing address. To select the delivery address:   Fill your postcode and press Find Address. Select your address from the list of available addresses at that postcode. If your exact address is not listed, we do not deliver to your address. We don't deliver to a particular address when it has not been verified by our partner who manages our address book, as we cannot guarantee that your phone will reach you safely.   Please note that if you live in a block of flats or other shared accommodation and see a similar address then it will relate to a different property.   Note: Please do not select the wrong address or the transaction or delivery may fail.      Back to top   Delivery Rules Once the parcel has been delivered to the address you provide, you are responsible for it. Until the delivery is made giffgaff are responsible for it. As we want to make sure that your new phone can't simply be received by someone else without your knowledge we put delivery restrictions in place.     Your address must be residential We only deliver to private residential addresses in the U.K. We will not deliver to a business or shared address, for example a university campus.     Your delivery address must be your billing address Orders can only be made to the delivery address, however during delivery if you are not available, we may deliver to your immediate neighbour provided proof of ID and a signature is obtained.     Your phone must be signed for by a member of your household All our phone deliveries require a signature on delivery.   Age limits Anyone accepting, and signing for the delivery of the phone must be 18 years or older.      Back to top   Your delivery address cannot be changed For all of the above reasons your delivery address cannot be changed, so please take care when selecting your address.   If there is an issue with the delivery of your phone then you can contact an agent after having checked the status of your delivery on U.K. Mail's website.   Note: The agents link above will only work if you have bought a handset from giffgaff.      Back to top   Handy Links Buying a giffgaff phone U.K. Mail's FAQ's How can I track my phone delivery?    Back to top    
View full article
We are now offering refurbished phones as part of our Phone Range to help giffgaffers on a budget who want to indulge themselves. What is a refurbished phone? How does it differ from a new phone? How to purchase a refurbished phone The Return Policy Tips and Tricks Handy Links   What is a refurbished phone? A refurbished phone can be defined as nearly new. They are mostly phones that were sold new on giffgaff and were returned by community members in accordance with our Return Policy.   This means that they have been used for a few days and then sent to our Return Centre where the phones were checked and reconditioned back to their original state. All phones going through this process are reset to factory settings. That's why we consider these phones as nearly new. They have been barely used and any trace of this use was removed.   Because refurbished phones are mostly sourced from returns, stock is limited and there is little visibility on when or if a specific model will be back in stock.      Back to top   How does it differ from a new phone? As a refurbished phone is reconditioned, it differs slightly from a new phone as it comes in a plain box and only includes the phone and a data/charging cable.   Refurbished phones do not come with any other accessories such as a mains charger, a SIM key, software, manual or headphones etc.   Refurbished phones come with a 12-month warranty.      Back to top   How to purchase a refurbished phone A refurbished phone can be bought in the exact same way as a purchasing a giffgaff Phone. Refurbished phones are available on the Phone Range page and are identified by Refurbished in the phone's title.   Once you have selected the refurbished phone you want to purchase, you'll be able to select if you want to pay for the phone in full right now or spread the cost monthly with a loan from Ratesetter.   The delivery methods and timescales are the same for all the phones sold by giffgaff.      Back to top   The Return Policy How to return a faulty phone and the cancellation policy for refurbished phones is the same as for new phones with one exception. Because the stock of refurbished phones is limited, we reserve the right to refund the original price paid for the phone if no suitable replacement is available when we process your return.      Back to top   Tips and Tricks As refurbished phones come without accessories, you may find yourself wondering what you will do without a mains charger or SIM key. We have listed a few tricks to help you use your phone as soon as you receive it.     Chargers   Most of the phones that we are selling refurbished use a standard micro-USB charger. Most of the time you'll be able to use the USB charger from your previous phone, making one less charger to worry about.   Some models, including iPhones, use proprietary chargers so we advise to check if you need a new charger when making your order i.e. 30-pin dock connector or lightning connector.     SIM Key   The SIM key is the piece of metal that you can use to open the tray on your phone to insert or remove your SIM card. While some models differ, it's possible to use office supplies like paper-clips, pins or staples. Make sure to operate gently to avoid damaging the mechanism.      Back to top   Handy Links Buying a giffgaff phone Buying a giffgaff phone with a loan How to return a faulty phone    Back to top    
View full article
If you find that your goodybag or gigabag has run out of data early, you can keep on using data at the rate of 2p per MB using your airtime credit until your goodybag or gigabag expires.   If you find your goodybag has run out of minutes or texts early, you can keep on using your phone at PAYG rates using your airtime credit until your next goodybag starts.   Here is a quick video that will guide you through all the steps.       Another solution is simply to purchase a new plan (goodybag or gigabag) to start right now. This is only possible if you have less than 5 minutes or 5 MB's left in your active plan. The purchase can be made at any time except from 7.30 p.m. to midnight on the expiry date of the active goodybag.   To purchase a new plan early:   Log in and go to My giffgaff. If you have less than 5 minutes or 5MB's in your active plan then a message will appear under My goodybags. If you have a recurring plan, you can decide to recur your next plan right now. If you have a queued plan, you can decide to start your queued plan right now. If you have no recurring or queued plan, you can select a new plan to start right now. When you purchase a new plan early, it erases your current goodybag or gigabag and you will lose any remaining allowance. We ask you to confirm you are really sure you want to start a new goodybag right now. When you select a new goodybag or gigabag or recur your plan early, the payment for the new plan is taken at this point and a payment confirmation page is displayed. Your new goodybag or gigabag is active and is visible in My giffgaff.
View full article
Apple has now released iOS 9. This article will help you prepare for this update to make sure that you make the most of it. Please be aware that this version is hot off the oven, so Apple's servers may be busy at times. Why update iOS? Is iOS 9 available for your iDevice? How to upgrade After the upgrade     Why update iOS? As a general rule, we advise to upgrade to the latest version of your phone software so you can enjoy the latest features and also ensure you are using the safest version.   If you are currently using a version of iOS older than 7.1.1, you are already missing the following:   The network logo displays O2-UK instead of giffgaff. The Internet and MMS settings are not managed automatically, so you can have troubles to use Internet and MMS. You can now use the personal hotspot function. You can only tether on a supported tariff:   goodybags with a limited data allowance including the 'Always on' goodybag for the first 6GB's only. gigabags. Pay As You Go credit.   Updating to iOS 9 will ensure that you can benefit from these features and that your Internet and MMS settings are the latest available.   iOS 9 also comes with a lot of new features, including updates to Siri and iTunes integration, see this blog post for more details about the new iOS.      Back to top   Is iOS 9 available for your iDevice? iOS 9 is compatible with following devices   iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2. iPad mini, iPad mini 2, iPad mini 3. iPod touch (fifth generation).   If you happen to have an older iPhone or iPad then see this article which will help you make the most of it on giffgaff.   If you are thinking about upgrading then you can find more information about the Apple phone range in the phone section.      Back to top   How to upgrade To upgrade your iDevice to the last available version of iOS, you can do the following:   Go to Settings. Tap General - If there is a newer version available then a notification is displayed next to the label. The details of the version are displayed, tap Install now. Read and accept the Terms and Conditions. The installation starts. Your iDevice will reboot. All done, enjoy the new version.   It's also possible to update iOS to the latest version by plugging your iDevice to your computer. Launch iTunes and select your device. You can then check for the latest update and install it.   During the update, you may be asked if you want to reset your carrier settings. If this happens then select to reset the carrier profile. This is also the default answer. This will make sure that you are using the most up to date Internet and MMS settings.   This will replace your current profile with giffgaff's Internet settings, including the parameters which can't be modified manually (e.g. proxy settings).      Back to top   After the upgrade If you are not already using it, have a look at our iPhone app it's the best companion for all iPhone users on giffgaff.   If you are also thinking of upgrading your phone then see this blog post which will give you a lot of tips to help you purchase your next smartphone.   If you are not interested in the u2's album offered by Apple then you can use this link to remove it from your iTunes library.    Back to top  
View full article
From the 1st of July 2014, it is possible to buy local data bundles when you are travelling in the European Economic Area and keep on using your giffgaff SIM card. What is a LBO? How does one register to a LBO? List of registered LBO How am I paying for my usage abroad? Help, my Internet does not work     What is a LBO? A Local Break Out is a company which is offering data bundles to foreign visitors at a local price within the European Economic Area. LBO's provide their service on the member's existing SIM card. This means that you will keep using your giffgaff SIM card with your giffgaff number.   The purpose of a LBO is to leverage the European Roaming regulation and network technologies to route the data through the local networks instead of using giffgaff's roaming solution.   This way, data is consumed on local networks, at a local rate instead of an international rate.      Back to top   How does one register to a LBO? The registration and on-boarding experience will be different according to each LBO but the following always apply:   The member will need to contact the LBO operator that they'd like to use and go through the sign up process to use their services. The LBO doesn't specifically need to be registered with giffgaff. Each LBO will be using separate Internet Settings, the member will be able to switch between giffgaff and the LBO services by selecting the appropriate settings. When a LBO has confirmed that you are registered, and you switch to the LBO's Internet Settings, you will be able to start using the LBO's data, until your allowance runs out, or until you move out of the LBO's area.   Note: The member should make sure that the device APN is set to euinternet.apn   As the registration experience differs for each LBO, they are the best placed to help you. Please check their website or contact their Customer Support for any questions.      Back to top   List of registered LBO At the moment, no LBO has registered to provide giffgaff members with their services.      Back to top   How do I pay for my usage abroad? When you are registered to a LBO, your usage is billed as follows:   Your calls and texts are charged by giffgaff out of your credit (goodybags do not include international usage). Your data is charged by the LBO while you are using the LBO's Internet Settings, or by giffgaff when you are using giffgaff's Internet Settings. When you are using the LBO's Internet Settings, your data usage is invisible to giffgaff.   giffgaff do not hold any information about registration to the LBO, data usage or billing while using a LBO. For any query about these topics, please contact your LBO's customer support.   If you are using a LBO and found that you are being billed out of your giffgaff balance when using Internet (e.g. if it triggers an auto top-up), please verify that you were using the LBO's Internet Settings then contact an agent about it.      Back to top   Help, my Internet does not work You are using the wrong Internet settings   As using a LBO involves creating new APN profile and navigating between the LBO and giffgaff's Internet Settings, the experience can be bumpy.   To make sure that you can easily change from one provider to another, we advise you to keep an APN profile with giffgaff's Internet Settings and a separate profile for your LBO. This way, you can switch from one to another by simply selecting the appropriate APN Profile.   You can use each APN profile / Internet Settings as follows   When in the UK: giffgaff. When abroad do any of the following: giffgaff - When you want to use your giffgaff credit. giffgaff - When you are in a country where your LBO does not operate. LBO - When you want to use your LBO's data allowance. If you just came back to the UK, remember to switch back to giffgaff's Internet Settings to resume your data connection.   When you switch to a different APN profile, you will lose your data connection for a few seconds while the appropriate network registers your SIM card.     You are not covered by your LBO's services   LBO services are only available within the states of the European Economic Area so your LBO's data allowance won't apply if you are travelling outside this zone.   LBO services may also be limited to a list of specific countries, please liaise with your LBO to ensure they provide coverage for the country you are travelling to.     Your allowance has expired or is used completely   When using a LBO please make sure to check your remaining allowance and when it's valid till. If you lose your Internet connection when it was working perfectly fine, it's possible that you don't have any data allowance left.   When this happens, you can switch back to giffgaff's APN to use our data service instead.   Please note that we don't hold any details about your credit or allowance with a LBO, please contact your LBO's Customer Support for any question.     You have a bar on international usage   Before registering to a LBO, please make sure that your SIM card is not barred for roaming or International. By default, these services are active when you receive your giffgaff SIM card.   If you asked to have them barred and want them unbarred, please contact an agent and ask for the bar to be removed.      Back to top  
View full article
giffgaff is an official Apple carrier, which means that you can install the giffgaff profile on your iPhone to enjoy additional functionality. What is the carrier profile? How to install the giffgaff profile   What is the carrier profile? The carrier profile is a file on iOS which contains settings specific to your network. When you install the giffgaff carrier profile, your iPhone automatically selects the most appropriate settings.   It will bring you the following:   The network logo displays "giffgaff" instead of "O2-UK". The Internet and MMS settings will be automatically updated. The personal hotspot function will be enabled. The voicemail button in the phone application works correctly (dialling the giffgaff voicemail number 443). The ability to manually edit proxy settings and MMS settings is disabled, but rest assured they will be properly set up. This update does NOT enable Visual Voicemail.        Back to top   How to install the giffgaff profile Only the following iPhones running iOS 7.1.1, or higher, can install the giffgaff carrier settings (the settings cannot be installed on any other iPhones or iPads):   iPhone 7 iPhone 7 Plus iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 iPhone 6 Plus iPhone 5s iPhone 5c iPhone 5 iPhone 4s iPhone 4 If your iPhone is running iOS 7.1.1, or higher, you will receive a notification telling you that a carrier settings update is available. Simply follow the on-screen instructions to install the giffgaff carrier profile.   If your iPhone is running an older version of iOS, you will have to update it to the latest version to install the carrier settings.   If you haven't received the notification, you can force your iPhone to check for the update by using a wifi or other internet connection and going to:   Settings General About Wait a few seconds and the phone should prompt that an update is available.   Alternatively, you can install the carrier profile with iTunes when you connect your iPhone to your computer and then check for updates.   If you experience any difficulties installing this update please read this useful article: "iPhone carrier file tips" which also has a link to a dedicated thread for reporting any problems with using this new carrier file.        Back to top    
View full article
You can use the personal hotspot feature on your iPhone to tether your other devices to the Internet. This will allow you to access mobile Internet from devices such as a tablet, PC or laptop. What is tethering Using Personal Hotspots on a PC Using Personal Hotspots on a Mac Handy Links   What is tethering One of the main benefits of mobile technology is ubiquitous connectivity. Whether you're in a pub, on the train, in a car or in the office, you can always pick up your mobile phone to access the Internet. By tethering, you can extend the mobile Internet connection from your iPhone onto other devices.   You can only tether on a supported tariff: goodybags with a limited data allowance including the 'Always on' goodybag for the first 6GB's only. gigabags. Pay As You Go credit.        Back to top   Using Personal Hotspots on a PC Go to the "Settings" icon on your iPhone.           In "Settings" choose "Personal Hotspot".           You will see a password on the below screen which you will need to enter onto your desktop. Turn your "Personal Hotspot" on so that it appears green as below.           On your PC, go to your Internet connection on the bottom right of the screen where you will see your phone listed as a connection.           Click on "Connect".           You will be prompted to add the password displayed on your iPhone screen into the below box.           Once you enter your password you will see in your Internet connections that you're now connected to a Personal Hotspot.              Back to top   Using Personal Hotspots on a Mac   Go to the "Settings" icon on your iPhone.           In "Settings" choose "Personal Hotspot".           You will see a password on the below screen which you will need to enter onto your desktop. Turn your "Personal Hotspot" on so that it appears green as below.           You will be able to see your phone listed in your Wi-Fi connections.           When you click on the connection you will be prompted to enter the password on your iPhone screen.           You will then see the below icon in place of your Wi-Fi symbol.           On your phone you will see the following notification flashing.                Back to top   Handy Links   Guide to the 'Always On' goodybag How can I buy a goodybag or gigabag?    Back to top    
View full article
ATTENTION: All goodybags available to purchase from giffgaff are now 4G. Please view the following articles for updated information: Guide to goodybags & gigabags & Purchasing your first goodybag   This article remains for some of its reference values.  No further edits / updates will be made.   To use 4G on giffgaff, you need to purchase a 4G goodybag. This article details the best way for you to move to a 4G goodybag.     How can I purchase a 4G goodybag? What if I already have a 3G goodybag? Why did I lose my Internet connection?     How can I purchase a 4G goodybag? Back to top   The 4G goodybags are available in a separate tab of the goodybag page.  A 4G goodybag is purchased in the exact same way than a 3G goodybag:   Select the 4G goodybag the most appropriate for your usage Select additional credits - Optional Select if you want to recur this goodybag every month Select your payment method Validate Note: If you are already recurring another goodybag, you need to change your recurring settings instead. See below for the different options available if you already have an active goodybag right now.     Please note that it's up to you to select the most appropriate goodybag at all times. In particular, you need to ensure that your phone is compatible with giffgaff's 4G signal before purchasing a 4G goodybag.       What if I already have a 3G goodybag? Back to top     4G goodybags follow the same rules as any other giffgaff goodybag. This means that you cannot activate a 4G goodybag while you already have an active 3G goodybag.   The only exception to this is if you have less than 5 minutes or 5MB left in your active 3G goodybag. If this is the case and you would like to replace it with a 4G goodybag, please follow this guide.   Otherwise, it is possible to purchase a 4G goodybag to queue it so it starts right after your current goodybag expires. It will also be possible to change your recurrence settings, to recur a 4G goodybag instead of your usual 3G goodybag.   If you are usually recurring your goodybag, you can change your settings to recur a 4G goodybag instead.   If you have a queued goodybag, you can contact the agents and ask them to remove it.   If you don't have a goodybag queued or set to recur, you can simply purchase a 4G goodybag. It will then be available after your active 3G goodybag expires.       Why did I lose my Internet connection? Back to top     3G and 4G service are two different parts of the network, so we have to move your Internet connection from one to the other when you are buying a 4G goodybag for the first time.   Don't worry, you simply need to refresh your data connection to reactivate your Internet connection.   The easiest way to do it is to switch the airplane mode on and off, or to reset your phone. If the area you are in is covered by our 4G signal, you will see your phone using the 4G signal. Enjoy.   Please note that the same operation will apply if you purchase a 3G goodybag next.   The first time you purchase a 4G goodybag, it can take up to 24hours for you to see 4G come through, just like with activations.    
View full article
4G is here and this guide will help you making sure that you are all ready for it. Make sure your area is covered Verify if your device is 4G-ready Buying a 4G 'as standard' goodybag Frequently Asked Questions Handy Links   Make sure your area is covered This may sound obvious, but we would not like you to buy a 4G goodybag if you can't enjoy 4G speed. For this reason, we advise you to check if you can receive a good service where it matters more to you - especially if you can't get Wi-Fi there.       Check the 4G coverage for your area        Back to top   Verify if your device is 4G-ready Verify your phone is compatible with giffgaff's 4G using the GSM Arena website. Use the search function to find your phone, then under Network look for the 4G Bands section in the search results.   In order to receive a 4G signal, your device must be able to connect to 4G / LTE with the 800MHz frequency. If you are unsure of how to do this then see How can I check that my device is 4G compatible.   Most of the 4G phones sold in the United Kingdom are compatible with giffgaff's 4G, with the notable exception of the iPhone 5.   All iPhones from the iPhone 5C and up will be able to receive a 4G signal on giffgaff.   More and more phones are 4G-ready now, you can find the 4G phones sold by giffgaff here and the 4G phones which have been voted best by the Community here.   If you use an iPad, the list of models that are compatible with the 4G frequency that giffgaff uses is available below:   List of compatible iPads iPad Pro (12.9-inch) Model A1652 iPad Pro (9.7-inch) Model A1674 iPad Air 2 Model A1567 iPad mini 4 Model A1550 iPad mini 2 Model A1491 iPad mini 2Model A1490 iPad Air Model A1476 iPad Air Model A1475 iPad mini 3 Model A1601 iPad mini 3 Model A1600 However the following iPad models are NOT compatible with the 4G frequency that giffgaff uses: iPad with Retina display (4th generation) Model A1460 iPad with Retina display (4th generation) Model A1459 iPad mini Model A1455 iPad mini Model A1454 iPad with Retina display (3rd generation) Model A1430 iPad with Retina display (3rd generation) Model A1403   Tip: Update your phone's software   We also advise you to update your phone's software to the latest version available. It may happen that the phone manufacturer did not activate the 4G signal by default when you bought your phone, this would make sure that your phone is all set.         Back to top   Buying a 4G 'as standard' goodybag Our goodybags are now available for purchase on the goodybag page.   Please note that all goodybags now come with 4G as standard. In order to get 4G you must   Be in a 4G covered area. Have a compatible device capable of getting Band 20 at the 800Mhz frequency.      Back to top   Frequently Asked Questions Why did I lose my Internet connection?   3G and 4G services are two different parts of the network, so we have to move your Internet connection from one to the other. Don't worry, you simply need to refresh your data connection to reactivate your Internet connection. The easiest way to do it is to restart your phone or switch the airplane mode ON and OFF.     Does 4G work with a 3G SIM card?   Yes it does, but you may notice a short delay as your SIM card will look for the 3G network first. If you are using a 3G SIM card there is no need to change, and you can swap for a 4G SIM card later.     Can I purchase a 4G goodybag with a 3G Phone?   Yes, you can. 4G comes as standard on giffgaff but all goodybags will work in all devices.     What if I run out of my data allowance?   If you run out of data allowance, you can purchase a new goodybag to replace your active goodybag, see this article for more details about purchasing a new goodybag early.   If you don't want to purchase a new goodybag early, you can still use your connection until your goodybag expires at the special rate of 2p/mb until the goodybag expires.     Can I have 4G on Pay As You Go?   If you are not using a goodybag, you can still use your data connection on Pay As You Go. The type of connection will be the same as your last goodybag.     What if I move out of 4G coverage?   When you are moving around, it's likely that you will sometimes lose the 4G signal. When this happens, your phone will simply pick-up a 3G signal and your data connection will keep on working. When you will come back to a 4G covered area, your phone will revert to 4G (You will have to restart your browser to refresh your session and enjoy 4G speed again).     Can I tether with a goodybag?   You can tether on all goodybags from giffgaff. The only exception to this is the £20 'Always on' goodybag. You are only allowed to tether for the first 6GB's of this goodybag. After this allowance has gone you must disconnect any devices.   For more information on the £20 'Always on' goodybag have a look in the Guide to Always On      Back to top    Handy Links How can I check that my device is 4G compatible Guide to Always On How can I buy a goodybag early Check the 4G coverage for your area  Back to top    
View full article
We want you to be completely happy with anything you buy from us. But we know that sometimes things can go wrong. When that happens, we'll try our best to fix the problem wherever we can.   Our Return Policy can be found here. This article gives you practical details for the following situations: How to cancel a SIM card What is a phone return? What is a phone repair? Book a return or repair Processing by the return centre Refund and replacement goodybag refunds   How to cancel a SIM card If you've just joined giffgaff with a SIM card you ordered or someone handed to you then you can decide to cancel our services within 14 days of activating it.   You don't need to return the SIM card to us, but you will need to contact us so we can stop your services and refund the remainder of your credit.   The process is as follows:   If you activated the SIM card less than 14 days ago, and you have credit / a goodybag allowance left then contact an agent. You can also use the model cancellation form. If you activated the SIM card more than 14 days ago then you can still contact us to close your account but you won't be entitled to a refund. As there are no contract on giffgaff, you can ask to cancel your SIM card and phone number at any time. Refunds are as follows:   If you purchased credit, we will reimburse the remainder (i.e. your current balance). If you purchased a goodybag then you will be refunded in proportion to the amount of the goodybag you have not used. A completely unused goodybag will be refunded in full. Usage is calculated from PAYG prices. If you wish to transfer your phone number to another network then remember to ask for your PAC code before cancelling your SIM card, as this operation will also cancel your phone number.   Remaining credit is not transferable to another network.      Back to top   What is a phone return? When you are buying a device on giffgaff.com you can return it for a full refund if you change your mind or if it's faulty. If you change your mind, you need to let us know you want to return your device within 14 days following its delivery to be entitled for a refund. If it is faulty, you have up to 30 days after delivery to do this (or up to 14 days for phones purchased before 24th September 2015).   If you are returning a faulty phone then you have a choice of being refunded for the order, or to have a new handset of the same model sent to you.      Back to top   What is a phone repair? If the device you ordered on giffgaff.com becomes faulty and you are past the 30-day period described above then you are entitled to a repair during the warranty period offered by the manufacturer for in-warranty faults. Our new phones mostly come with a 24-month warranty, however some phones do come with 12-month warranty such as the Apple iPhone. Please refer to the manufacturer guidelines for their exact warranty information. Our refurbished phones come with a 12-month warranty and our pre-owned phones come with a 6-month warranty.   You can also send a phone purchased on giffgaff.com for repair if it is damaged, out of warranty or past its warranty period. When your phone is not covered by the manufacturer's warranty anymore, you will receive a quote for the repair and will have the choice to accept it or have your phone sent back to you.   If the repair is chargeable and you choose not to go ahead with it, we will ask you for a £15 return fee to send the device un-repaired. This fee covers the administration and postage costs.   Important - If we've provided you with a repair quote but you don't pay the return fee or the repair fee within 21 calendar days, we will take this to mean you don't want your device back, and we will recycle it.      Back to top   Book a return or repair When you want to send us a phone, we ask you to book it on the website first.   To book a return, log in and go to my order history. Select the order you want to return and click on view details then return phone to start the booking process.   Select your reason for returning your phone. If you are returning a faulty phone, you'll be able to choose if you want to return it for a refund or for a replacement.   If you are sending a phone for a repair, please go through the diagnostics to make sure that the fault requires a repair and cannot be solved on the spot.   Verify all the data is correct and book your return. When your booking is confirmed, print the return form and the postage label.   Prepare a parcel according to the instructions on the return form and use the postage label to send it.   For more detailed instructions on the returns process then please look at:   Phone Return Instructions How to return a faulty phone      Back to top   Processing by the return centre From the moment the return centre acknowledges the receipt of your parcel, you can track the progress of your return or repair in the booking system. Go to my order history. Select the order you have returned and click on view details then return phone. You will be able to track the progress of your return when you click the button, Track my return now.     Returns   After having received your phone, the return centre will control your return and if there is a fault they will confirm the problem. Once this step is over, the return centre identifies if a full refund can be given, or if the order has been returned incomplete or damaged.   When this assessment is over, we initiate the refund or order a new phone for you, according to your original request, and to the parcel you sent to the return centre.     Repairs   When you send your phone for a repair, the repair centre will also confirm the fault and identify whether or not it is covered by the manufacturer's warranty. If it is, they will repair your phone and return it to you. If your phone or this issue are not covered by the manufacturer's warranty, the repair centre will issue a quote for the repair. This quote will be available in the booking system, where it can also be paid.      Back to top   Refund and Replacement Refunds   Refunds are calculated from the total value of your order. If you are returning an incomplete order, or if its content has been damaged then the value of the refund will be reduced accordingly.   If the phone itself has been damaged beyond repair then the return may be invalidated and the phone returned to you.   Missing or damaged accessories are charged as follows:   Item Value Plug Charger £15 Wireless Charger £45 USB Cable £10 Battery £20 Headphones / hands-free £10 Micro SD Card - 1GB to 8GB £8 Micro SD Card - 9GB to 16GB £10 Micro SD Card - 17GB or above £25   Refunds are processed once your return has been accepted by the return centre. Refunds are made by the same method of payment used for the original order. Please allow 3 to 5 working days for the money to reach your bank account.   If you selected to spread the cost of your order, we will also ask our peer-to-peer partner to cancel your loan and refund the sums which you already paid, if any.     Replacement   Replacements are processed once your return has been accepted by the return centre. Replacements will always be for the same model; it is not possible to exchange your phone for another model.   Replacements are sent for delivery on the next working day.      Back to top   goodybag refunds This section only applies to goodybags purchased as part of a phone order.   If you do not already have an active giffgaff SIM card on the account you used to purchase a phone then you are required to order a goodybag at the same time as ordering a phone. If you decide to cancel the phone order then you may also cancel the goodybag at the same time and get a refund of both items. goodybag refunds are calculated according to the proportion you have used. Unused goodybags are refunded in full.   We do not cancel a goodybag if the phone is not returned as well.   Please note that your giffgaff account will be closed as part of the cancellation of the goodybag. If you wish to keep your giffgaff number, you must ask for a PAC code before we start processing the refund.      Back to top  
View full article
Quick View InstructionsAgents are able to help you with any accounts issues you may have.   Select the appropriate agent category. Click on the 'Ask an Agent' link or follow the advice given. You will be asked to login when contacting an agent. Fill in the form and detail as much information as possible.     How can the Agents help? Here at giffgaff we know our members are happier getting help from our Community rather than waiting for an agent to answer their questions. That's why there is no support phone number and all the support is given via the Community with most answers often being given within 90 seconds, 24/7, 365 days a year.   However, the Community can't answer questions about your account. When your question requires a verification of your giffgaff account you will need to 'Ask the Agents'.   In order to make it easier for you to identify when to 'Ask an Agent' we've listed the different reasons you could have to contact them with a direct link and some further advice.   If the 'Ask the Agents' category is not listed, it's probably because the agents won't be the most appropriate people to contact. In this case, we advise to search the forum for similar questions.   If you don't find the right agent category you can:   Post your question in the Help forum Learn how to post in the Community      Back to top   goodybag and payment problems   Can't buy a goodybag / gigabag If you have trouble buying a goodybag or a gigabag. Try adding a payment method and buying again. Ask an Agent Learn more about goodybags and gigabags   Cancel your queued goodybag If you want to cancel a queued goodybag before it starts. Make sure the payment method used is stored in my payment details. Note: Active goodybags cannot be cancelled. Ask an Agent Learn more about queued goodybags   Incorrect balance / charges If you think that your credit is not consistent with your usage. Check how you have used your 'Airtime Credit' in the my usage statement. Ask an Agent Learn more about what is not included in your goodybag   Can't Top up If you have trouble buying credit with a voucher, PayPal or a debit / credit card. Your voucher must be from giffgaff or O2 and the 16 digit code can be redeemed here. Ask an Agent Learn more about how to buy airtime credit   giffgaff to giffgaff free calls If you have been charged for a call or SMS to another giffgaff number and you have verified the exceptions first. Check your giffgaff to giffgaff free call expiry date by dialling *100*1# [Send]. Ask an Agent Learn more about free giffgaff to giffgaff calls   Incorrect goodybag allowance If you think your goodybag allowance is not consistent with your usage. Ask an Agent   Incorrect gigabag allowance If you think your gigabag allowance is not consistent with your usage. Ask an Agent   VAT receipt If you need a VAT receipt for your recent goodybag / gigabag or airtime credit purchase. VAT receipts are available in your my order history. Ask an Agent Learn more about VAT receipts      Back to top   Handsets   Deliveries If you have a query regarding the delivery of your handset. If we have emailed you a consignment number then you can manage your delivery on our couriers website. Note: The 'agent link' will only work if you have bought a handset from giffgaff. Ask an Agent Learn more about handset deliveries   Returns If you wish to return a handset. Phone returns must be booked in first. Just select 'View Details' next to your phone order. Note: The 'agent link' will only work if you have bought a handset from giffgaff. Ask an Agent Learn more about handset returns   Repairs If you wish to send a handset back for repair. Phone repairs must be booked in first. Just select 'View Details' next to your phone order. Note: The 'agent link' will only work if you have bought a handset from giffgaff. Ask an Agent Learn more about handset repairs   VAT Receipt If you require a VAT Receipt for your handset purchase. A VAT receipt should be available for your phone in my order history. Note: The 'agent link' will only work if you have bought a handset from giffgaff. Ask an Agent      Back to top   Mobile Services   Activating your SIM If the activation is not complete after 24 hours. If the activation fails or an error message has been displayed. To test if your SIM is active try dialling *100# [Send]. Ask an Agent Learn more about SIM activation   Calls are not working If you have trouble making or receiving calls in the UK after having checked that you have enough credit and that you are getting a signal. Check you have a goodybag or credit by dialling *100*7# or *100# [Send] respectively. Ask an Agent Learn more about how to check the coverage   Texts are not working If you have trouble sending or receiving SMS or MMS in the UK after having checked that you have enough credit, have the correct settings and that you are getting a signal. Check your SMS allowance by dialling *100*5# [Send]. Unlimited SMS texts will return a value of 0. MMS cost 16p to send in the UK. Ask an Agent Learn more about MMS   Internet is not working If you have the correct APN settings and enough allowances but can't use mobile Internet. Check your allowance by logging in or using the giffgaff mobile app. If your Internet access has been barred then use this Ask an Agent link instead. Ask an Agent Learn more about Internet settings   Data tethering If your Internet connection has been barred following an abusive usage warning email. Ask an Agent Learn more about the tethering policy   Lost / Stolen SIM or Handset If you want to unbar a device you told us was lost. If you have a question about a SIM / device that you have told us is lost or stolen. If you need to block your SIM or handset because it is lost or stolen, please fill in this form instead. Ask an Agent Learn more about lost and stolen SIM   Blocked SIM card If your having problems with a PUK code to unblock your device. If you need a PUK2 code to unblock your SIM card after entering a wrong PIN2 code. You can get a PUK code from your settings page. Note: PUK2 requests can take up to 5 working days to retrieve. Ask an Agent Learn more about how to unblock your SIM card   Ordering more SIM cards If you want to raise your order limit to be able to order more SIM cards. You get a default 30 SIMs per month from your account. You can order more here. Ask an Agent Learn more about spreading giffgaff   I did not receive my SIM If the SIM card you ordered on the website is not delivered within 5 working days. You can order more SIMs unless you have reported your SIM as lost or stolen. Ask an Agent   Friend's SIM not received If the SIM card your friend ordered from you is not delivered within 5 working days. You can order more SIMs for your friend from your account. Ask an Agent   Accessing Adult content If you have already submitted a machine readable passport or UK drivers licence on the adult content page and have waited 24 hours but this document has been rejected. A restart of your phone is required once the document has been submitted to complete the process. Note: The agents cannot lift the bar for you they can only solve glitches. Ask an Agent Learn more about the adult content bar   Preventing unwanted calls If you want to bar incoming, outgoing or international calls. If you want to change your phone number and you have already done it online once before. See the call services section for other call barring features. Ask an Agent Learn more about nuisance calls   Using your voicemail If you have enough airtime credit / goodybag allowance but can't access your voicemail. If you need to reset your voicemail's PIN. Dial 443 to access your voicemail. You will need goodybag minutes or 8p credit per call. Ask an Agent Learn more about your voicemail   Insurance Claims If your insurer is asking for 'proof of usage' to replace a lost or stolen device. You must first report your SIM and phone as lost before the agents can help further. Ask an Agent Learn more about insurance claims      Back to top   Points and Payback   Missing Payback points If you think that you are missing payback points and your friend has activated their SIM last month. Check for your friends SIM activation in your my recruits. Ask an Agent Learn more about payback points   Change Payback method If you have problems changing the payment method you've selected and the payback payment has not started yet. To choose / change a payment method go to the my payback page. Ask an Agent Learn more about the payback payment method   Payback not received If the payback payment period has started and you have not received yours yet. Note: Payback payments are made mid December and June. Please wait for a few days to allow for the payback payment to be processed. Super Recruiter payments are made around the 20th of the month via PayPal. Ask an Agent Learn more about when payback is paid out      Back to top   Transferring your number   Transferring to giffgaff If your number has not been transferred by 9am on the day following the date you booked. If you want to ask for your number to be transferred please go to this page. Ask an Agent Learn more about how to keep your phone number   Transferring from giffgaff If you are leaving giffgaff and have an issue with the PAC we sent you. If you need your PAC, go to this page instead. Ask an Agent Learn more about how to transfer your number to another provider      Back to top   BlackBerry   BlackBerry services If your having trouble using your BlackBerry on giffgaff. If you have a BlackBerry 7 or older then you need to activate this service before use. You must have an active goodybag to do this. Ask an Agent Learn more about BlackBerry services      Back to top   Helping in the Community If you are helping other members in the Community then please use this page to give them a direct link to the correct agent category. That will be much more useful than posting a simple 'contact an agent' or 'ask an agent' response.   The 'Ask an Agent' links can easily be copied and pasted using the following methods:   On a PC   Hover your cursor over the link and 'right click' then select 'copy link location' or Highlight the 'Ask an Agent' hyperlink then 'right click' then press copy. On a mobile   Press and hold the link and a menu will appear, now select 'copy' from the menu. With this information now copied the link can be pasted into the Community, a browser address bar or giffgaff's social media pages.      Back to top  
View full article
As a giffgaff community member, you qualify for 3 months (93 days) of free giffgaff to giffgaff calls and texts. This 3 month period resets each time you make an eligible top-up. This guide will tell you everything you need to know about your giffgaff free calls. Handy Video What are free giffgaff to giffgaff calls? What are the eligible top-ups? What happens when I am abroad? Handy Links     Handy Video     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:    Back to top   What are free giffgaff to giffgaff calls? Every time you make an eligible top-up to your giffgaff number, you will receive 3 months (93 days) of free giffgaff to giffgaff calls and texts. This means that you can call, text, call forward or video call for free to anyone with a giffgaff number.   There are two restrictions to this offer:   The maximum length of a free giffgaff to giffgaff call is 60 minutes. Any additional minutes are charged at the normal U.K. rate i.e. Out of your goodybag minutes or from your existing credit if you don't have an active goodybag with minutes left. To avoid the additional charges simply hang up before the 60 minutes are up and redial. The free giffgaff to giffgaff calls and texts do not apply when you are roaming, i.e. when you are abroad.   You can verify when your free giffgaff to giffgaff calls and texts end at any time by:   Going online to your My giffgaff page and looking in the "My goodybags" section (directly under your active goodybag / gigabag). By dialling the Network Shortcode *100*1#. For other useful shortcodes see this article.   Every time you make an eligible top-up the 3 month period is reset.      Back to top   What are the eligible top-ups? You can reset the 3 months of free giffgaff to giffgaff calls and texts by doing any one of the following:   Redeeming a voucher of £10 or more. Buying airtime balance of £10 or more with a debit / credit card or using PayPal. This includes auto-top up. Note: It's currently not possible to auto-top up with PayPal. Buying a goodybag / gigabag of £5 or more with a debit / credit card or using PayPal. This includes recurring and queued goodybags (note: The reset occurs when the goodybag/gigabag becomes active). Note: It's currently not possible to auto-top up with PayPal. Taking payback of £10 or more as airtime credit (note: The reset occurs on the date in June or December the credit arrives on your account). Receiving £10 or more credit from another giffgaff member i.e. By altruistic top-up. Renewing a recurring goodybag early.   The following are not eligible top-ups:   Buying a goodybag with existing airtime credit. Any goodwill payment. Adding credit to another giffgaff account (i.e. altruistic top-ups).   Purchasing a goodybag with a card will not reset your giffgaff to giffgaff allowance until the goodybag becomes active.   Adding £10 or more airtime credit (either by card or by voucher) resets the giffgaff to giffgaff allowance from the top-up date.   Important: If you top-up your balance, then buy and queue a goodybag or gigabag from that credit, your giffgaff to giffgaff allowance would reset for 3 months from the date the top-up was added, not the date the goodybag goes active as goodybags bought from credit are not eligible top-ups.      Back to top   What happens when I am abroad? When you're abroad, you'll be able to call your friends on giffgaff but these calls and texts won't be free, they will be charged according to the corresponding roaming charges.   If you are in the U.K., you can call your giffgaff friends who are abroad for free, but they will be charged for this call. All calls received abroad are charged according to the roaming charges.   This table will help you identify who (you and/or your giffgaff friend) will be charged when you are both eligible for free giffgaff to giffgaff calls and texts:     Your giffgaff friend is in the U.K. Your giffgaff friend is abroad You are in the U.K. You: Calls & texts are free to make and receive   Friend: Calls & texts are free to make and receive You: Calls & texts are free to make and receive   Friend: Calls are charged at roaming rates to make and receive. Texts are charged at roaming rates to send* You are abroad You: Calls are charged at roaming rates to make and receive. Texts are charged at roaming rates to send*   Friend: Calls & texts are free to make and receive You: Calls are charged at roaming rates to make and receive. Texts are charged at roaming rates to send*   Friend: Calls are charged at roaming rates to make and receive. Texts are charged at roaming rates to send* * Texts are always free to receive whether you are in the U.K. or abroad. This applies even if you do not have free giffgaff to giffgaff texts.      Back to top   Handy Links Using your mobile abroad Guide to top-up Guide to queued goodybags I have been charged for giffgaff to giffgaff calls, why? altruistic top-up - Two ways to top up ANY giffgaff number    Back to top    
View full article
MMS stands for Multimedia Messaging Service. MMS are a rich SMS that can contain pictures/Emoji, video and/or sound. They work in a particular way so we prepared this guide to help you make the most of them with your giffgaff phone. What are the MMS settings for my phone? How much do MMS cost? Handy Links   What are the MMS settings for my phone? When you activated your giffgaff SIM for the first time, we updated your phone settings so you can use the Internet and MMS. It may happen that these settings are not working for your particular phone.   If you are unable to send or receive MMS messages then copy the following information in the "Settings" menu of your phone.     Field name Information to insert Access point name: giffgaff APN: giffgaff.com Proxy Server Address: 82.132.254.1 Proxy port / MMS port: 8080 Username: giffgaff Password: {Leave blank} MCC: 234 MNC: 10 Server / MMSC: http://mmsc.mediamessaging.co.uk:8002 APN type: mms   The links below give you more details on how to set up some of the more popular phones.   iPhone Android BlackBerry HTC   If you are still having issues when sending or receiving MMS messages try turning the Wi-Fi connection on your phone to OFF and verify that:   MMS and 3G are enabled within the settings menu. You have disabled Power / Saver / Stamina mode (if applicable).   For non-smart phones users, you may need to check that the giffgaff settings have been assigned to your MMS account. Go to:   Messaging Settings Multimedia Messaging MMS Account and select giffgaff MMS settings.      Back to top   How much do MMS cost? MMS messages cost 16p to send to a U.K. mobile and 24p to send to any other non U.K. mobile with or without a plan. You'll need credit to send an MMS message. Dialling *100# from your phone will check your balance, this service is free. Downloading MMS is totally free. The maximum message size is 300KB   Note: Data must be enabled to use MMS but no extra data charge is made for using MMS. Even though a minimum of 15p credit (or goodybag allowance) is normally required to access the Internet in the UK, this is not required to download MMS, so you can still download with zero balance.   As data needs to be enabled for MMS to work, please make sure that your phone has been set up the way you want it as any background applications running, email searches or Syncs will incur charges of their own (which have nothing to do with using MMS). As data charges outside the UK can be quite high it's worth making these checks.   Note: Remember that MMS are not included in any goodybags. Sending MMS will be charged from your airtime balance.      Back to top   Handy Links I can't send or receive MMS, why? Guide to setting up your new handset U.K. Rates International Rates Using your mobile abroad    Back to top    
View full article
We found out that some of our giffgaff members were answering our automatic texts with specific queries, so we devised a way to answer them.   This system identifies keywords in SMS sent to 43430 and triggers an appropriate response. we call it Inbound SMS.   You'll find below the list of existing messages with the keywords which trigger them.     Theme Keyword (contains) Text Number Number Your phone number is {phone number}, your membername is {membername}. To see this info including your balance, head here: giffgaff.com/dashboard   Membername User name Membername Username Your membername is {membername}. Just so you know, your personalised order link is giffgaff.com/orders/affiliate/{membername}   Balance Balance Allowance How much To check your remaining balance dial *100# from your phone. For remaining goodybag minutes dial *100*7#. Cheers, giffgaff Auto top-up Auto Check your auto top-up settings head to: giffgaff.com/profile/payment-details. If you had a failed payment you'll need to top-up again to reset your auto top-up Goodybag Goody Bag Bundle Goodybag Goodi To check your current goodybag minute balance and expiry date dial *100*7# or head to my giffgaff: giffgaff.com/dashboard (membername: {membername}) Password Password PWD Pass Forgotten Click here to reset your password: giff.ly/pw_reset. Your reset email will be sent to {email} Just so you know your membername is:{membername} Top-up Top Topup Credit Pounds £ To buy a goodybag: head online to giffgaff.com. To use a top-up voucher, head online or call 43430 & enter your top-up voucher number. Check balance dial *100# MMS settings MMS Picture For MMS settings see giff.ly/gg_settings. You'll need credit to send a MMS as they cost 16p. To check your balance dial *100# Stop Stop Cancel Opt Note: Texting STOP will not change members preferences. They must log into My giffgaff and change their settings.   To unsubscribe from giffgaff marketing text/email communications, please head to: giffgaff.com/profile/details and update your preferences. Payback Payback Points To check your latest points tally which is updated monthly - head to head to my giffgaff: giffgaff.com/dashboard (membername: {membername}) Email Email To update your email address, please log in and update it here: giffgaff.com/profile/details (membername: {membername}) Recommended Plan Plan Recommended Note: Recommended plan is based on a members usage done on a 30 day rolling basis. Usage will be up to 2 days old:   - Older than 30 days: Recommended plan: {RecommendedPlan} (last 30 days use to non giffgaff U.K. numbers: {mins}, {texts} texts, {MB}) giff.ly/ggdeals   - New, not used phone for more than 28 days. Since dd/mm you've used: {mins} mins, {texts}texts, {MB}MB. We can recommend a plan for you once you've used giffgaff for a month. For advice see giff.ly/ggdeals   - New, just started using giffgaff, summary not available yet: We don't have enough information about how you've used your phone yet to give you a recommended plan. Check back again in a week's time. Cheers, giffgaff Help Help Never Not working Question Auto response: As we're an online only company, to get help please head to: giffgaff.com/support or ask the community who can assist 24/7 Spreading giffgaff MGM Spread Your membername is {membername}. Just so you know, your personalised order link is giffgaff.com/orders/affiliate/{membername} My giffgaff App App Download Note: We auto-detect members' devices where we can to make sure we're sending the relevant link. If we can't detect it for whatever reason, we'll send them links for all of our apps so they can pick.   iOS Hey you, you can download the iOS app here : giff.ly/gg_iApp   Android Hey you, you can download the Android app here : giff.ly/Andr_app   Fire OS Hey you, you can download the Fire OS app here : giff.ly/Amzn_app   Unknown Hey you, the My giffgaff app is currently available to download on the following operating systems:Android giff.ly/Andr_app Apple giff.ly/gg_iApp Fire OS giff.ly/Amzn_app Other (i.e. everything else that doesn't have one of the keywords)   Note: giff.ly/43430SMS directs back to this guide.   Auto reply: Oops, sorry we didn't get that. Check out the community guide to keywords you can text us: giff.ly/43430SMS Need help? Head to giffgaff.com/support. Cheers.      Back to top  
View full article
  Why is my usage different? Handy Links   Why is my usage different? If you track the usage on your device and compare it to the one giffgaff gives you, you will sometime notice a small difference.   This difference is due to the way we track your data usage, which may differ a little from the method used by your phone manufacturer, or by the apps you are using.   Don't worry it's always a very small difference, and generally we find that you are using less than you think.   When in doubt, always refer to the usage given by giffgaff, because this is the one we use to calculate your remaining goodybag / gigabag allowance.   You can control your remaining data allowance at all times in My giffgaff, in the "Your goodybags" section.        Back to top   Handy Links Guide to goodybags and gigabags    Back to top    
View full article
This article lists all the identified reasons that can prevent you from sending a text and explains how to solve it. The text is sent to a Premium number The text is sent to a foreign number The text is sent from abroad Phone settings The goodybag is not active after all Handy Links   The text is sent to a Premium number Premium numbers are not included in any of our goodybag's and are paid from your airtime balance. If you don't have enough credits in your balance to send the text then it will be blocked in your outbox. The price of Premium texts depends from the service provider you are trying to reach but they typically range from 10p to £1.50 per text. More information is available in this article.      Back to top   The text is sent to a foreign number Foreign numbers are not included in any of our goodybag's and are paid from your airtime balance. If you don't have enough credits in your balance to send the text then it will be blocked in your outbox.   The price of texts to foreign numbers depend from the country of the phone number you are trying to reach. The tariffs for all the countries are available in our International pricing guide.   Note: Calls, texts and data charges are now cheaper if you have an active plan and are calling from the E.U. and select countries.      Back to top   The text is sent from abroad If you are using your giffgaff number from abroad then please keep in mind that you can't use your goodybag's allowance and that all calls, texts and data connections are debited from your balance. If you don't have enough credits in your balance to send the text then it will be blocked in your outbox.   The price of texts from abroad depends from the country you are visiting. The tariffs for all the countries are available in our International pricing guide.   Note: Calls, texts and data charges are now cheaper if you have an active plan and are calling from the E.U. and select countries.      Back to top   Phone settings If you're new to giffgaff or have just changed your phone then you might have a problem with your settings so ensure that the message centre number is correctly set to +44 78020 02606. Normally this is set automatically.   To reset this from an iPhone simply dial **5005*7672*+447802002606#. From other phones this will need to be done manually.   If it was working fine and stopped unexpectedly then you can see this guide to reset your SMS settings called Force the change of SMS settings.   On some phones it is possible to set SMS and MMS messaging to OFF. Ensure that your phone settings are set to allow texting.   Check that there is enough space to allow new text messages and any limit hasn't been exceeded.      Back to top   The goodybag is not active after all If none of the above applies to you then it's possible that your goodybag is not active. To verify the status of your goodybag, log in and look at the "My account" section on the right. It will give you your available balance and the details of your active goodybag. If you have no active goodybag, it will look like this:      You can verify your last bought goodybag in your Payment history.      Back to top   Handy Links Using your mobile abroad Our tariff pricing page Getting started on giffgaff Guide to top-up    Back to top    
View full article
When you are using your giffgaff phone abroad, you are in fact using the mobile networks from the country you are visiting instead of giffgaff's network.   You will therefore need to connect to a local network to use your phone.  To do this ensure that the settings on your phone allow roaming, and you might need to select a network manually.   Because you are using foreign networks, you can't use your active goodybag and all calls, texts and data connections are debited from your balance. If you don't have enough credit in your balance your call can't be connected.     Using data abroad   Please note: Because the prepay system manages members' balances during the data session (by reserving 1MB at the start of each session) some of the balance is reserved for data and members may not be able to use this for voice or text services, this reservation is released and available again once the data session is closed.   The price of texts from abroad depends on the country you are visiting. The tariffs for all the countries are available in our international pricing guide.   Please be aware that your attempt to top-up with a UK debit / credit card from outside Europe may be rejected, so remember to top up before you leave.        Handy links  Back to top   Our complete pricing guide How to credit your balance  
View full article
Top Contributors