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You can now get access to Wi-Fi on the London Underground with Wi-Fi provided by Virgin Media. We’ve also teamed up with O2 to provide access to around 8,000 secure hotspots around the UK. Both of these are absolutely free, and you can opt in and out as you wish. As this is a new service, we’re running this as a sort of “beta” trial, so members can try it out, provide feedback, and help us iron out any of the niggles. This article will show you how to get set-up and should answer any questions you may have.   More information How to get set-up Getting set up is slightly different depending on what operating system you are using, but follow the same 3 steps:   Download the latest version of the giffgaff app for your device Open the settings menu and choose “Wi-Fi Extra” Then either press “Install/launch Wi-Fi settings” or toggle the button to “On” The settings will be installed to your phone and will mean that future connection should be seamless. Please Note: Your Wi-Fi connection will need to remain ON and you will also need an active SIM in order to use this service. Installing on Android In the app settings you have a button to install Wi-Fi Extra settings. Simple toggle the switch to “On”. Please Note: Only available on Android versions 4.3 and above   How to remove it on Android For Android versions 4 and 5, simply toggling the switch in the app back to “Off” will remove the settings. For Android versions 6 and 7, toggling this switch will not remove the settings. You will need to go to the “advanced Wi-Fi settings” on your phone, then “saved networks”, then find the “Wi-Fi Extra” network and “forget” it or choose not to connect automatically.   Please Note: On Samsung Android versions 6 and 7, you cannot forget the network, and will need to reset all network settings to completely turn it off and stop auto-connecting.   Installing on iOS In the app settings you have a button to install Wi-Fi Extra settings. Pressing this will take you to the phone settings where you can install.   How to remove it on iOS From your settings choose General> Profile> Wi-Fi Extra> Delete Profile.   Installing on Windows In the app press “launch Wi-Fi settings”. Then scroll down to “Manage” or “Additional settings” – different versions have a different name for this page. Then toggle on to automatically connect to hotspots.   How to remove it on Windows Launch your Wi-Fi settings (like you did to turn it on), and toggle off the part about automatically connecting to hotspots.   FAQ's What is Wi-Fi? It’s a way to connect to the internet without getting tangled up in wires. The internet connection goes through a modem, on to a wireless router, and then beamed to your device. A hotspot is an area within range of this wireless router. Who is providing the Wi-Fi on the Underground and the extra hotspots? The Wi-Fi on the underground is provided by Virgin Media. We’re teaming up with O2 to provide the additional Wi-Fi hotspots around the UK. When will I connect to the Wi-Fi? If you have a compatible device and are all set up using the giffgaff app (instruction above), then you may automatically connect to Wi-Fi when you’re in range of a hotspot. We say “may”, as various checks go on in the background to check the strength of the Wi-Fi connection. You will only be connected to the Wi-Fi if the service is going to be at least as good as your 3G/4G connection. Please Note: Your Wi-Fi connection will need to remain ON in order to use this service. Can I manually connect to the Wi-Fi? No, you cannot manually connect to the Wi-Fi. If you are in range and the service is strong enough, then the switching to Wi-Fi will all happen automatically in the background. You don’t need to worry about navigating menus or settings. How can I tell if I’m connected? When you connect to Wi-Fi automatically you’ll notice the Wi-Fi signal appear on your device, and it will show as connected to ‘Wi-Fi Extra’. Is this different to O2 Wi-Fi? Yes, it is. O2 Wi-Fi is a range of free public Wi-Fi hotspots that anyone can sign for. The Wi-Fi Extra hotspots service available here add further security, and can be thought of as an extension of the network for giffgaff members. Does this cost me anything? Nope. Nothing. Zilch. No data used on Wi-Fi will come out of your goodybag allowance or incur any charge. What is the service like on the underground? … Wi-Fi service that is When you are in range of a hotspot you’ll connect seamlessly and automatically in the background. Our testing suggests that connection if good around the stations and platforms, but might get a bit hairy down a long tunnel. Is it available in all underground stations? Pretty much. It’s available in over 200 stations, with more likely to be rolled out in the future. How fast is the Wi-Fi? Several things can impact the speed - it depends how close you are to the router and how many people are trying to get online at the same time. The checks in place should mean you never get switched on to a poor connection. What devices does this work on? The service is built into the Android, iOS and Windows apps. All Android devices are compatible. However, you might experience problems with the  Nexus and the Pixel. If you do, please tell us in the unreported service issue thread.  Where are the hotspots? There are 8,000 hotspots across the UK, and the list continues to get updated. There isn’t blanket coverage in venues, but there is a good number of hotspots setup in retail/food providers such as Subway, Costa, McDonalds, William Hill, HMV. Is the Wi-Fi secured? As well as running the latest security software patches and being proactively monitored for risks, the Wi-Fi Extra hotspots also use encryption to protect and secure the information being sent whilst online. Why can’t I see the settings in my giffgaff app? You’ll need to update to the latest version of the giffgaff app. Why is this a beta test? This is a new service, and we wanted to give members the chance to jump on and try it out before we spread the news more widely. We’d love to get your feedback on your Wi-Fi experiences. Working together on this we feel we can look for ways to improve things as we go along.
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Dialling 43430, free from your giffgaff phone, will take you to the giffgaff top-up service. This is an interactive service where you can:   Redeem vouchers Top-up your account Buy goodybags over the phone More Information How to use the top-up service Simply dial 43430 from your giffgaff phone and don't withhold your number (we need to know it’s you). The 43430 number is stored on your SIM, just add it to your contacts for easy access. You’ll be talked through the options available. You can navigate around using the numbers on your keypad.   Press 1 to Top-up your Airtime Balance with a voucher Press 2 to buy a goodybag or start a goodybag using your Airtime Credit, a voucher or a combination of both At anytime and in any menu   Press # to go back Press * to return to the main menu   Using the 43430 service you can Top-up, buy a goodybag and do so much more. Here's a few things you can do:   Buy a goodybag with your balance Buy a goodybag with a voucher (or voucher and balance combo) Use a voucher to Top-up your Airtime Credit Use a voucher to Top-up a friend's Airtime Credit Hear your Airtime Credit and your current / queued / recurring goodybags Queue a goodybag Start your queued goodybag early if you're running low on minutes or data Note: Recurring goodybags cannot be started early using this service. If you need to start a recurring goodybag then go to My giffgaff     How to top-up your Airtime Credit with a voucher Dial 43430 At the main menu Press 1 to Top-up Press 1 again to Top-up your own number Enter the 16 digit voucher code and submit Note: Be advised to switch OFF your mobile data connection when topping up unless you have available allowances. If you have your data service turned ON when you top-up your Airtime Credit without having a goodybag or gigabag then background activity on your device might start using data and will be chargeable from your balance. If you want to exchange some or all of your Airtime Credit to buy a goodybag / gigabag then Press 2 at the main menu. Note: It's possible to buy a goodybag / gigabag directly without the need to redeem the voucher first. See the Buying a goodybag from credit, a voucher or starting one early and Paying with a voucher sections below for more information.     How to Top-up a friend’s giffgaff account with a voucher Dial 43430 At the main menu Press 1 to Top-up Press 2 to Top-up a friend’s number Enter your friend’s 11 digit giffgaff phone number starting with 07 Enter the 16 digit voucher code and submit This will deposit the Top-up to the specified number. Your friend must Login if they want to purchase a goodybag or gigabag Note: The old method of hiding your calling line identity when dialling #31#43430 no longer works.     Buying a goodybag from credit, a voucher or starting one early Dial 43430 At the main menu Press 2 to buy a goodybag where an automated message will tell you: How much you have remaining in your balance What you're current goodybag is and how much allowances you have left When it expires If you have another goodybag queued or set to recur To skip this menu Press 1   Depending on the status of your current and future goodybags will determine the next message that you hear. You’ll now be given different options for what you can do:   Don’t have a goodybag? – Buy a goodybag to start today Have an active goodybag? – Queue a goodybag to start when the current one expires Have an active goodybag, but have run out of minutes or data? – Start a new goodybag today or bring your queued one forward Have a active goodybag and another one queued or set to recur? – You’re fully loaded and can only Top-up at this time When you’ve chosen what you want to do, you’ll be given the list of all goodybags & gigabags. Once you’ve chosen a goodybag using your keypad you'll hear what comes with it or you can carry on to purchase it. When it comes to purchasing you’ll be given the option to use your balance, a voucher or a combination of both.   Please Note:   It is only possible to start a goodybag early when you have less than   50 minutes or 50MB   left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag. You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag You can queue a goodybag up to 10pm if you complete it online You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm.     Paying with your balance This will buy the goodybag using the credit in your balance. If you don’t have enough credit you’ll be asked to Top-up first or choose a different goodybag.     Paying with a voucher You’ll be asked to enter your 16 digit voucher code. If your voucher is worth more than the goodybag you want to purchase then any remaining balance will be added to your Airtime Credit.   e.g. Buying a £7.50 goodybag with a £10 voucher will buy the goodybag and add £2.50 to your Airtime Credit   If your voucher is worth less than the goodybag you’re trying to buy, we’ll combine it with what’s already in your Airtime Credit and buy the goodybag   e.g. You’ve got £5 in your balance and want to buy a £12 goodybag with a £10 voucher. After Top-up you're total is now £15 The goodybag will be bought from this new balance with £3 Airtime Credit remaining. If there still isn’t enough credit to buy the goodybag then the voucher credit will simply be added to your Airtime Balance. This means you will need to purchase another voucher to increase your Airtime Balance before you can buy the goodybag.     A step by step handy flow chart     Handy Links Where can I buy giffgaff top-up vouchers? Recurring goodybags guide Guide to queued goodybags  
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From the 23 rd August 2017, the £18 goodybag will be on offer with 50% extra data. This page contains all the key info you need to know. More information What’s included in the offer? The offer means the £18 goodybag comes with 9GB of data, 2,000 minutes and unlimited texts. When does the offer become available? The £18 offer with the extra data will be available to buy from the 23 rd August 2017. I’ve got recurring set, do I need to do anything? Any £18 goodybag that starts on the 23 rd  August onwards will automatically come with the extra data included. If you want to change your recurring settings, you can here. I’ve queued my next £18 goodybag, do I get the new allowance? If your queued £18 goodybag starts on or after the 23 rd  August , it will automatically come with the extra data. I've got an £18 goodybag that started before the 23 rd , when will I get the new allowance? The extra data comes automatically with goodybags that start on or after 23 rd  August , not before. When does the offer end? At the moment we don't have a fixed end date, but we'll make sure we give everyone plenty of heads up when we have one in mind.
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This article will assist you to identify new, refurbished & marketplace handsets as well as explain the warranties that these handsets come with. Please note that warranty periods vary by device, manufacturer & the type of handset purchased (new, refurbished or marketplace handsets).   More Information New Handsets how to identify them & warranty information   All new handsets purchased from giffgaff come with a standard manufacture backed warranty. This means that should your handset develop a fault (excluding accidental or water damage) you can either return the handset for a repair (if required & decided upon by the engineers) to giffgaff or the original manufacturer within the warranty period. The warranty periods of your new handset can vary from 12-24 months (1-2 years) dependant on the manufacturer. Please see the below table for more detailed information: Manufacturer Handset Warranty Battery Warranty Charger Warranty Handsfree / Earphones Warranty (If included) Alcatel 12 Months 6 Months 6 Months 6 Months Apple 12 Months 12 Months 12 Months 12 Months HTC 24 Months 12 Months 12 Months 12 Months Huawei 24 Months 6 Months 6 Months 3 Months LG 12 Months 12 Months 12 Months 12 Months Microsoft 12 Months 6 Months 6 Months 12 Months Motorola 12 Months 6 Months 6 Months 6 Months Samsung 24 Months 12 Months 12 Months 6 Months Sony 24 Months 12 Months 12 Months 12 Months New handsets can only be purchased from https://giffgaff.com/mobile-phones these will be displayed as follows:   The above picture shows a typical NEW handset available for sale.   Please note: You can also purchase refurbished handsets from this page but these are clearly marked as "Refurbished" for more information on these handsets please see the refurbished section below.   How does the warranty work for a new handset?   In the unfortunate event that your handset develops a fault you can either return the handset to giffgaff using our returns process or you can send / take it into the manufactures local repair centre. Please note that the following will apply with regards to your warranty expiry date:   If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of the repair (In effect your warranty period will start afresh).   If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.   If my phone is replaced WITHIN 30 days of purchase when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date the handset is replaced. (In effect your warranty period will start afresh)   If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.     Refurbished handsets how to identify them & warranty information   All refurbished handsets purchased from giffgaff come with a standard 12 month (1 Year) giffgaff warranty.   You can purchase a giffgaff refurbished handset from here: https://giffgaff.com/mobile-phones these will be displayed as follows:   The arrow displayed in this picture will NOT be displayed on the handset purchase page.   All refurbished phones are in superb condition. These can be used phones that have been returned in near perfect condition or have gone through some level of refurbishment to improve their physical condition. There may be the odd mark or scratch but it will be barely noticeable. The phones have been checked and restored back to near their original state for re-sale.   All refurbished phones are shipped in plain cardboard boxes and come with a USB data cable, for charging via PC or mains. Our refurbished phones are NOT supplied with a mains adaptor and are not supplied with additional software or a phone guide, (downloadable from manufacturers website).     How does the warranty work for a refurbished handset?   In the unfortunate event that your handset develops a fault you can ONLY return the handset to giffgaff using our returns process, your giffgaff warranty does NOT allow you to send it for repair with the manufacture or any other repair centre. Please note that the following will apply with regards to your warranty expiry date:   If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date of the repair (In effect your warranty period will start afresh).   If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date of your original purchase.   If my phone is replaced WITHIN 30 days of purchase when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date the handset is replaced. (In effect your warranty period will start afresh)   If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 12 months (1 Year) from the date of your original purchase.     Marketplace (Pre-owned) Handsets how to identify them & warranty information   All Marketplace (Pre-owned) handsets purchased from giffgaff come with a standard 6 month giffgaff warranty.   You can purchase a giffgaff Marketplace (Pre-owned) handset from here:https://giffgaff.com/mobile-phones/pre-owned these will be displayed as follows:     Please note that the arrow shown above will not be displayed in the handset purchase page.   How does the warranty work for a Marketplace (Pre-owned) handset?   In the unfortunate event that your handset develops a fault you can ONLY return the handset to giffgaff using our returns process, your giffgaff warranty does NOT allow you to send it for repair with the manufacture or any other repair centre. Please note that the following will apply with regards to your warranty expiry date:   If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire? Your warranty will expire 6 months from the date of the repair (In effect your warranty period will start afresh).   If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 6 months from the date of your original purchase.   If my phone is replaced WITHIN 30 days of purchase when will my warranty expire? Your warranty will expire 6 months from the date the handset is replaced. (In effect your warranty period will start afresh)   If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire? Your warranty will expire 6 months from the date of your original purchase.   Handy Links   Returns and Repairs process How to return a faulty phone Phone Return Instructions  
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You can top up your credit using either your debit / credit card online, PayPal or by buying a top-up voucher. Head over to our top-up page, select the amount and your payment method and follow the guides provided. If you want to know more before you start read the information below. Let's do it now Top-up page More Information How to top up with a debit / credit card It's very easy to top up your account using a debit / credit card. Just log in and follow these instructions:   Click Top-up at the top of the website. Select the airtime value you want to purchase   If your credit / debit card details are already stored on your account:   Select the Pay now button to continue with your airtime credit purchase If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown below - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown below fig 2) on your account.               If your credit / debit card details are not stored on your account:   Enter your card number, the name that appears on your card, your expiry date (MM/YY) and your security code (this is the last 3 numbers shown on the signature strip of your card) Now enter your billing address postcode and select "Find address" Select your full address from the dropdown box (example shown below)     Select the Pay now button to continue with your airtime credit purchase If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown above - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown above fig 2) on your account.   How to redeem a voucher giffgaff vouchers can be bought in most shops providing epay, payzone or paypoint services. Don't know where to find one of these shops near you? Check this article for more details. You can also find them in Post Offices and most supermarkets. If you cannot get a giffgaff voucher, O2 and Tesco Mobile vouchers will also work.   The voucher can be redeemed from your giffgaff mobile, or online. If you are activating a SIM for the first time with a voucher then this must be done online the first time. Just click on Activate by voucher.   From your mobile Call 43430 for free with your giffgaff phone and follow the voice prompts along the way. Online: Log in and head to the Top-up page. Select "Or redeem a voucher" link (shown below)   Now enter your voucher's 16 digit code (without spaces) in the field and click on Redeem Please note that top-up vouchers can take up to 24 hours to be applied to your account balance (though usually much sooner).     How to Auto top-up Auto top-up means when your account drops below £3 it'll will automatically top up by the amount of £10, £15, £20, £25 or £30 by your selected credit / debit card, up to a maximum per month that you've specified. That can be either 1, 2 or 3 times in a month.   You can set up the auto top-up with your next top-up, or directly in My giffgaff, or in the My payment details section.   If you've already stored your credit card details - just tick the box and select the amount you'd like to be topped up by each time your balance drops below £3. Auto top-up is not currently available on MasterCard debit (Maestro or Switch) or Solo cards.     How to top-up using PayPal By far the easiest way to use PayPal is to save your PayPal details within your giffgaff account.   To do this, go to the My Payments section of the website. Once there just enter your registered PayPal email and press the 'Add my PayPal account' button.   You will then be taken to the PayPal website were you will have to agree to their terms of use which will allow giffgaff to use your PayPal account for future payments.     If you also have a debit/credit card stored you will have the option to set a default payment method, this is either your card or your PayPal. The first payment method added will always be the default method used until a new method is added then the choice to 'Set as Default' will become available.   Note: When a default method is selected it will be used for all payments including buying/queuing goodybags, buying Airtime Credit and transferring money to other members accounts.       Handy Links Top up another giffgaff account How do I top up using a giffgaff top-up voucher? How do I set up an auto top-up if my balance gets low? How do I check my giffgaff balance? Guide to goodybags and gigabags Why has my top up failed  
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SIM Swap allows you to transfer your giffgaff phone number to a brand new SIM card including existing goodybags / gigabags and airtime credit.   Here is a quick video that will guide you through all the steps.   Please note: Effective from the 11th January 2017 any unactivated SIM can be used for a SIM Swap. It does not need to be less than 6 months old as shown within this video.     If you would rather read about it check out the section below:   Let's do it now Swap your SIM More Information What do I need to do before I begin? Before you start, you'll need a giffgaff SIM to fit your phone which has never been activated. If you don't have an unactivated SIM, you can order a new SIM from:   Your giffgaff account giffgaff in your local shop Another members affiliate link Direct from the giffgaff website   If you have an old unactivated SIM card from your account and wish to check that it is suitable for a SIM Swap, simply pop the SIM into your handset. All suitable unactivated SIMs will show a giffgaff / O2 signal in any unlocked / O2 locked device. Next dial *100# [SEND] and it should return a non active status message. If any other message is shown then the SIM is not suitable for a SIM Swap. Please order a new SIM using one of the methods above. On receipt of your new SIM continue the process in the next section.   If you have an active PAC code on your account then you will need to cancel it before proceeding with a SIM Swap. More information about PAC codes and how to cancel them are in the PAC - How can I get mine to transfer my number? guide. How does SIM Swap work? SIM Swap is the process of replacing your existing SIM with a new SIM and moving your existing number, allowances etc. to a new SIM.   Please note: Effective from the 11th January 2017 you can use any unactivated SIM card to perform a SIM Swap. The restrictions on SIMs being less than 6 months old has been lifted, older SIMs can now be used.   To perform a SIM Swap:   Back-up any contacts, texts and other data saved on your current SIM to your phone memory or PC, as this cannot be transferred through SIM Swap. Login and go to the Replace your SIM section of your account and click on Activate your SIM.     Enter the 6 digit activation code of the new SIM card and click Continue.     This is where SIM Swap starts. You'll be asked to confirm that you want to swap SIMs. You'll need to double check the SIM Serial Numbers (SSN) to confirm you've logged into the correct account. After checking the numbers choose Yes, I want to replace my SIM.     After making sure that the SIM Serial Numbers (SSN) match your ready to press Yes, I'm sure. Your old SIM will be deactivated and activation of the new SIM will begin. This may take anything from a few minutes to 24 hours - the 'norm' is around 30 minutes.     Once you have pressed Yes I'm sure click the button to take you back to My giffgaff where your dashboard will look like this. Once the SIM is fully activated your phone number, goodybag / gigabag and airtime credit will show.       Put the new SIM into your device. Turn the device OFF/ON at 30 minute intervals until you get a signal and the SIM starts working. You have completed SIM Swap! Enjoy. I've lost my 6 digit activation code, what do I do? If you have lost the plastic card on which the activation code was printed then simply enter the 13, 16 or 19 digit SIM serial number instead.   Just look for the 13, 16 or 19 digit code located by the 3Ggg1 for 3G SIM cards or 4Ggg4 for 4G SIM cards. If you have a Nano SIM then enter 894411 first followed by the 13 digit SSN found on your SIM.     Can I use SIM Swap to replace my lost / stolen SIM? When you lose your SIM card, you'll want to find the quickest solution to have your number back. It's only advised to do a SIM Swap if you meet the two following conditions:   You don't need to bar your phone You already have an unactivated giffgaff SIM card If you don't match these two conditions, you should order a replacement SIM through the Lost & Stolen procedure.   Please note: As soon as you have ordered a replacement SIM using the Lost & Stolen procedure you will not be able to perform a SIM Swap. If you try to perform a SIM Swap before receiving the replacement SIM it will fail, but your replacement SIM will be unaffected and you will still be able to activate the replacement SIM when it arrives. Additional Information You can only do a SIM Swap between 4:30am and 9:30pm. Once started, SIM Swap is non-reversible and your old SIM will be deactivated and rendered useless. SIM Swap does not change your mobile number. To do that see this article. SIMs used in SIM Swap do not qualify for, and will not generate any bonuses or payback points even when originally linked to an affiliate account. SIM Swap replaces your existing SIM with the new one. Once completed the new SIM will have your phone number and any existing airtime credit, goodybag / gigabag on it. All account information will remain the same. You can perform a SIM Swap even if you don't have any data allowance or airtime credit available. All giffgaff pages are free rated so you you won't loose any allowances or airtime credit. There are three types of SIM cards that have been issued from giffgaff. All are suitable for SIM Swap.   3 in 1 SIM – Currently issued. Standard/Micro SIM – No longer issued. Nano SIM – No longer issued.   All of these SIMs are backwards compatible and can be used in any device using a 2G, 3G or 4G frequency. Please note: You can use any 3G SIM in any 4G device but it may take longer for your device to establish a 4G connection. This is normal and can be solved by doing a SIM Swap to the latest 3 in 1 SIM.     Handy Links How do I report my phone and/or SIM lost or stolen? Can I use SIM Swap to replace my SIM? Tip to fix a faulty SIM activation    
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In this article you will find everything about giffgaff voicemail and how to use it.    More Information Setting up your voicemail When you join giffgaff your voicemail is automatically switched ON. You can access your giffgaff voicemail by dialling 443 from your giffgaff mobile.   As well as checking messages, you can:   Leave a personalised message - this is the message your callers will hear when you're not able to take their call. Set up a PIN - this protects your voicemail. You'll need to know your PIN to access your voicemail from another phone, and when you're overseas using a non CAMEL network. (Customised Application for Mobile network Enhanced Logic - this just means support of enhanced services like voicemail). Note: Only iPhones running iOS 7 or above can install the giffgaff carrier profile which is needed to enable the voicemail button on the phone application. You can still dial 443 to access voicemail.     Voicemail commands When you first dial 443 you will need to set up a PIN, this can be between 4 and 10 digits long followed by the hash symbol (#). You will need to confirm this and press hash again. Now press star (*) to go to the main menu.   The main menu Here you have four options. Each section has a series of key presses to carry out the options you want to perform.   Listen to your messages - Option 2 Change your mailbox greetings - Option 3 Change your mailbox settings - Option 4 Get help - Option 1 Option 2: Listen to your messages.   Press 1 to replay the message. Press 2 to save the message. Press 3 to delete the message. Press 8 to hear the message details. Option 3: Change your mailbox greetings.   Press 1 to listen to the current greeting. Press 2 to record a new greeting. Press 3 to record a temporary greeting. Press 4 to record a new name. Press 5 to delete both your greeting and name. Press 6 for mailbox help. While you are in the menu above these commands are used:   Press 0 to start or end a recording. Press 1 to listen to a recording. Press 2 to save a recording. Press 3 to re-record. Press * to cancel and return to the main menu. Option 4: Change your mailbox settings   Press 1 to change the way you are notified of new message. Then press 1 for SMS delivery or press 3 for on-screen notifications. Press 2 to hear the date and timestamp of each message. Press 3 to cancel the menu that is played after each message. Press 4 to change the security settings. Then press 1 to change the PIN or press 2 to turn ON/OFF PIN protection.     Switching your voicemail ON/OFF Your voicemail is automatically switched ON when you join giffgaff.   To change your voicemail settings, you need to use a few Network Shortcodes that you simply dial on your mobile and hit the SEND key (they don't cost anything to use).   Switch voicemail ON: Dial 1616 [SEND] Switch voicemail OFF: Dial 1626 [SEND] Check the status: Dial *#004# [SEND]   Note: Switching voicemail OFF disables it. This changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail. This covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched OFF or when you're on another call).   Alternatively you can use the codes below too   Switch voicemail ON: Dial *004# [SEND] Switch voicemail OFF: Dial #004# [SEND]    If you're using the code *004# and it says "command error"   If switching ON, try to switch it OFF with #004# and then back on again with *004#. If the above didn't work, then try *61*443# or *61*443*10*30# for no reply after 30 seconds. You could also try: *62*443# when unavailable or no signal. *67*443# when busy.  *21*443# to divert all calls immediately to voicemail. Dialing #21# will cancel the command.     Diverting your voicemail If your voicemail is currently diverted to another number, you should first divert to giffgaff voicemail by dialling *004*443# then press the SEND key and you can then STOP or RE-ENABLE voicemail using the codes above.     Voicemail pricing While in the UK, EU and select countries:   You're charged differently for calls to voicemail depending on whether your calls come from airtime credit or from a goodybag allowance.   You have no goodybag or call allowance - 8p per call from airtime credit. You have a goodybag with call allowance - Your goodybag minutes will reduce by 1 minute per call.   When you're in any other country:   When you're out of the UK, EU and select countries, instead of the UK per call rate (above), you will be charged according to the roaming rate of the country you are in for a call to voicemail.   For the latest tariffs check the Roaming charges page.     Going overseas   To access your voicemail when abroad   There are two ways to access your voicemail, you can use either of these methods.   Dial 443 [SEND] or Dial your mobile phone number from any other phone. If you use the second method you will then need to   Press the star key (*) on your phone keypad You will be asked to enter your PIN followed by the hash key (#). Press star (*) to go to the main menu.   Note: You may want to disable your voicemail so callers can't leave a message - remember to switch it back ON when you get back. Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave; that way, when you dial your mobile number, you won't have to waste credit listening to set-up instructions as you will be charged per minute while roaming.   While you're overseas it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the "per call" rate that you would pay in the UK, you'll be charged the roaming at a "per minute" rate.   Please Note -  In the EU and selected destinations, ringing voicemail will be charged like it is in the UK:   With a goodybag – 1 minute deducted per call Without a goodybag – 8p per call   While roaming in other countries , you'll be charged at a "per minute" rate. See Links below for more information   For international roaming prices, check the Roaming charges page. Check for more advice on Using your mobile abroad     Problems with your voicemail PIN Change your voicemail PIN   Just dial 443 from your giffgaff handset and press star key (*), followed by keys 4 - 4 - 1. You'll be prompted to enter your old PIN and then you can enter your new one. If you haven't set up a PIN previously, when you first call 443 you'll be asked to enter a PIN.   This means that if you ever need to access your voicemail from another handset then you'll be able to enter this PIN and your voicemail will be protected from other people accessing it.   Forgotten your voicemail PIN?   You can have it reset by texting the word RESET (case sensitive) to 802443. This won't work if you have your PIN protection switched ON.   Note: It's not possible to reset your PIN if you are abroad, it must be done while in the UK.   Changing the voicemail number from 111 to 443   Due to government regulatory changes, we've changed the voicemail to "443" which spells "GIF" on your handset.   If you have an older giffgaff SIM then prior to the change the number was "111", which is what will be stored in the SIM settings. Doing a SIM Swap will solve this issue and give you a new SIM with the new voicemail settings. If you want to know a bit more background, check out the Voicemail number change blog.   PIN confirmation not accepted   There has been some reported issues when setting up your PIN (PIN confirmation not accepted) simply go to your phone dialler select "settings" & disable "touch tones" this will solve this issue.   If you have any problems with voicemail then you can always post in Help & Support or ask an agent.     Checking your voicemail from a landline or another mobile Once you've set up your PIN, it is easy to check your voicemail from any other phone.   Dial your mobile, wait for it to go to voicemail and hit the star key (*). A prompt will ask you to enter your PIN that you set up previously, followed by the hash (#) key. Now press star (*) to go to the main menu.     Changing the way you are notified about new messages You can change the way you are notified about new voicemail messages. You can either receive a text message (SMS) or receive on-screen notifications.   Call 443 Press * to get to the main menu. Press 4 for Mailbox Settings. Press 1 for Notification options. Press 1 to enable text notifications or press 3 to receive on-screen notifications.     The small print Your voicemail messages are deleted after 30 days Your personalised greeting, PIN and other settings are reset if your voicemail is not checked at least once every 60 days It's not possible to reset your PIN if you are abroad, it must be done while in the UK.     Handy Links Guide to giffgaff APN settings Roaming with your giffgaff SIM How to keep your mobile number Guide to network shortcodes  
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When you go abroad, your device will be able to connect to local network providers, so you can carry on using your giffgaff SIM for calls, texts and data. This is called roaming.   Charges can vary depending on where you are travelling to, so be sure to check the roaming pricing page and the extra info in this guide.     More Information Useful quick tips When you arrive in a new country, you'll receive a text about the roaming charges there Roaming in some countries requires you to have credit in your account. Check your balance online at https://giffgaff.com/dashboard, on the giffgaff app, by keying *100# [SEND] or dialling 43430 then option 2 You may need to top-up the credit in your account. To do so, head to https://giffgaff.com/top-up The usage statement will show your mobile charges from roaming To call a UK number while abroad, you'll need to add the international dialling code – strip off the 0 at the beginning of the number and add +44 instead (or 00 44)     Using your phone in the EU and selected destinations Which countries and territories are included in the "Roam Like Home" agreement?   Austria, Belgium, Bulgaria, Croatia, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including Corsica, French Guiana, Guadeloupe, Martinique, Mayotte, Reunion, Saint Martin and additionally, Saint Barthelemy), Germany, Gibraltar, Greece (including all islands), Hungary, Iceland, Ireland, Italy (including Sardinia, Sicily, and additionally, San Marino, Vatican City), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands (but NOT Aruba, Curaçao or Sint Maarten), Norway, Poland, Portugal (including Azores, Madeira), Romania, Slovakia, Slovenia, Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla), Sweden.   If you need further clarification on the country you're travelling to or want to check out the costs when you are visiting other countries, see our roaming page.   Which countries and territories within and adjacent to continental Europe are NOT included?   Albania, Andorra, Belarus, Bosnia and Herzegovina, Cyprus (North), Faroe Islands, Greenland, Guernsey, Isle of Man, Jersey, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Morocco, Russia, Serbia, Switzerland, Turkey, Ukraine. Both calls and texts made and received along with data usage while visiting these places are all charged at giffgaff's "Rest of World" rates.   If you need further clarification on the country you're travelling to or want to check out the costs when you are visiting other countries, see our roaming page.     How your allowances are used goodybags and gigabags   You can use your goodybag or gigabag allowance while travelling in the EU. This does not include being still in UK. This means that data usage, calls and texts to standard UK landline and mobile numbers, and numbers in the other EU countries will simply be deducted from your remaining allowance.   Calls and texts are free to receive.   This is at no extra cost, apart from on the £20 goodybag where additional data is charged £0.0078 /MB (that's less than a penny) if you have used over 6GB of data.   Please Note: You will still be able to start your next goodybag early after 6GB of Always On data.- Please see How can I buy a goodybag early for more information.   This inclusive roaming is meant for members who reside and spend most of their time in the UK. If it seems you do not meet this description, you may have inclusive roaming removed. For more info, see our fair usage guidelines.     Pay as you go   If you don't have a goodybag or gigabag, and are roaming within any EU member state or territory, our pay as you go rates for calls and texts to landline and mobile numbers in the UK and to landline and mobile numbers in other countries and territories within the EU are charged at the same rate as calls and texts to UK landline and mobile numbers when those calls are made and those texts are sent within the UK.     giffgaff-to-giffgaff calls and texts   giffgaff-to-giffgaff calls are not free to make when you are roaming. In the EU, having a goodybag and calling another giffgaff number will deduct minutes from your allowance like any other standard call. Without a goodybag, the standard pay as you go rates apply.     What's not included?   Your goodybag works in the EU like it does in the UK. This means that things not included in your goodybag are charged for at the same rate when roaming, as they are in the UK.   Picture messages (MMS) are charged the same wherever in the world the sending and receiving phones may be: 16p/message to a UK number, 24p/message to a non-UK number.   If you are roaming and call or text another country outside of the EU, this will also be charged for.     Why are chargeable calls made while visiting some countries a different price?   There are some destinations that are in the "Roam like Home" zone where we do not charge VAT. Charges applied in these countries, are the standard EU rate but with VAT taken off. The countries where this applies are: French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway and Reunion.       Check your balance abroad There are several ways to easily check your balance when abroad:   Use the giffgaff app Go online to http://giffgaff.com/dashboard Keying *100# and hitting send. Dialing 43430 then option 2       How to submit proof of UK residency? Note: The vast majority of members won't need to submit any proof of residency. You can check your current eligibility in your account settings, just scroll down to Roaming Status in Phone and call service settings.   To be eligible for the inclusive EU roaming on our goodybags, we need to make sure you are a genuine giffgaff member, and someone who typically lives in the UK, but may take trips to other EU destinations from time to time.   We'll make things easy by looking for some recent UK usage and then turning on the inclusive roaming for you. The vast majority of our members will become eligible without needing to do anything different. However, as an alternative, you can submit various documents as proof of residency.   To do this, you'll need to contact an agent here . They will ask for a few details, and will give instructions of how to submit any documents.   We typically require a scanned copy or photo of both your passport or driving license (photo-card version is fine)   Proof of ID Proof of residency (dated within last 3 months)   For example: mortgage, bank or building society statement; recent utility bill (gas, water, electric); current council tax bill; house or motor insurance certificate; credit card statement; university acceptance letter.   Once you've got in contact our agents will be able to guide you through everything.       Using your phone in the rest of the world Here we are talking about using your phone when visiting any of the countries that fall outside of the “EU and selected destinations”. Whether you have a goodybag or not, all usage when visiting these countries is charged for, which means you'll need to have some credit in your account.   Please note: giffgaff-to-giffgaff calls are also not free while roaming in the rest of the world, and are charged at the normal roaming rates.   Check out the roaming rates for each country here   How can I limit my roaming charges?   For useful tips on how to save money while roaming, check out this guide.       Problems with service while roaming Can't connect to data   If you're having problems connecting to data while abroad, you may need to go in and change a few settings in your device (known as "APN settings").   Note: You need to be using the giffgaff APN: giffgaff.com   If your APN is set to something different, please use the guide here to update your settings.     Some services not available   Roaming coverage is dependent on agreements with, and service provided by, other networks around the world. Particularly in more remote locations, we can't always guarantee you'll be able to connect to data, or make and receive calls and texts. If roaming coverage is critical for you when travelling somewhere remote, we recommend having a back-up plan if service isn't available.   If you are still struggling, you can view this guide here       Using voicemail abroad While you're overseas, it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away.   In the EU and selected destination, ringing voicemail will be charged like it is in the UK:   With a goodybag – 1 minute deducted per call Without a goodybag – 8p per call In the rest of the world, you'll be charged the “per minute” rate of the country you are visiting. You may want to disable your voicemail so callers can't leave a message - set a reminder to switch it back on when you get back.   Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave, that way when you dial your mobile number you won't have to waste credit listening to set up instructions as you will be charged per minute while roaming.       Using BlackBerry BlackBerry Messenger and all the other BlackBerry services work when you are using your BlackBerry abroad.   Moreover, BlackBerry Services come with a free daily data allowance of 10MB to use in the European Union. If your daily usage exceeds 10MB, or if you are roaming outside of the European Union zone, roaming charges apply.   Please note: Handsets running BlackBerry 10 do not need the BlackBerry Services so they can't receive this free data allowance - standard roaming rates will apply.   If you have an older BlackBerry then make sure you have BlackBerry Services enabled.      
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If you find that your gigabag has run out of data early, or that your goodybag has run out of either calls or data you can keep on using our services at PAYG rates using your airtime credit until your gigabag / goodybag expires.   Another solution is to simply purchase a new plan (goodybag or gigabag) to start right now. Here is a quick video that will guide you through all the steps.   Note: As of the 18th of May 2017, the amount of remaining data and minutes that qualifies for early repurchase has changed from 5MB to 50MB and 5 minutes to 50 minutes . The video below describes it as otherwise.   If you would rather read about it check out the section below:   More Information Important cut off timings It is only possible to start a goodybag early when you have less than 50 minutes or 50MB left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag. You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag You can queue a goodybag up to 10pm if you complete it online You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm. How do I start a plan (goodybag / gigabag) early using my PC?   You can start your queued goodybag / gigabag early by following the below step by step instructions:    Login to your giffgaff account here Head on over to your giffgaff dashboard If you have less than 50 minutes or 50MB's in your active plan then a message will appear under My goodybags (Shown below) Example Screen Now click the "Start my queued goodybag now" button (example shown above) Your new goodybag will now show as active on your giffgaff dashboard here Please note: Starting your queued goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.   You can start a recurring goodybag / gigabag early by following the below step by step instructions:   Login to your giffgaff account here Head on over to your giffgaff dashboard If you have less than 50 minutes or 50MB's in your active plan then a message will appear under My goodybags Now click the "Start my recurring goodybag now" button You can choose a different goodybag before you pay. You will now be directed to the payment screen. Confirm that you wish to pay for your new goodybag / gigabag with the card details already stored within your giffgaff account by selecting "Pay Now" An order confirmation screen will now be shown Your new goodybag will now show as active on your giffgaff dashboard here   Please note: Starting a recurring goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.       How do I start a plan (goodybag / gigabag) early using my giffgaff App?   You can start your queued goodybag / gigabag early by following the below step by step instructions:   Login to your giffgaff app If you have less than 50 minutes or 50MB's in your active plan then a message will appear under My goodybags Now click the "Start your next goodybag now" button Your new goodybag will now show as active on your "My Account" tab Please note: Starting your queued goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.   You can start a recurring goodybag / gigabag early by following the below step by step instructions:   Login to your giffgaff app If you have less than 50 minutes or 50MB's in your active plan then a message will appear under My goodybags (Shown below)   Apple IOS / Android / Windows App views Now click the "Start your next goodybag now" button (example shown above) When you select a new goodybag or gigabag or recur your plan early, the payment for the new plan is taken at this point and a payment confirmation page is displayed. Confirm that you wish to pay for your new goodybag / gigabag with the card details already stored within your giffgaff account by selecting "Pay using card" (shown below) Payment Screen - Apple / IOS, Android, Windows   An order confirmation screen will now be shown Your new goodybag will now show as active on your "My Account" tab Please note: Starting a recurring goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.   Where do I get help if I need it?   Your first port of call when you need help is:   Our Help & Support forum Our Help & Support forum is available 24/7, 365 days a year to assist with most issues excluding account / payment related enquiries (however they can point you in the right direction for the relevant assistance if asked).   You can post a help request here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 , Please select the "Start a new topic" button and then describe your issue in as much detail as possible. Please do not include any personal details (email, phone number, card or bank account details) within your post as it is a public forum.   Please stick around after posting so that you can see all the helpful replies & to answer any questions that our helpers may have. Please note  the page does not automatically show new replies and answers . You will need to manually refresh the page to allow new replies and answers to appear.    Our giffgaff Agents Our agents are giffgaff employees who have access to your giffgaff account and can assist you further with payment & account related issues. Our agents can take up to 24 hours to respond to your enquiries so its always best to check if your issue can be solved quicker through our Help & Support forum.   You can ask an agent about your issue using this superb guide here: https://community.giffgaff.com/t5/Using-giffgaff/When-to-contact-an-agent/ta-p/9114714   Handy Links   Using the 43430 Top-up service When to contact an agent How to Top-Up How to purchase a goodybag  
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How do goodybags and gigabags work? Watch the video or read below to know the benefits and how to get your hands on one.       Let's do it now Get your goodybag or gigabag More Information What is a goodybag? A goodybag is a bundle which contains a quota of UK minutes, texts and data. goodybags last for one month and can be used whilst you are in the UK, the EU and select countries.   See the current goodybags available from giffgaff   Your goodybag allowance and your airtime balance are separate items. You can check your remaining goodybag minutes and expiry date by calling *100*7# from your giffgaff mobile or via My giffgaff or the giffgaff mobile app or by dialing 43430 then option 2.   If you use all of your goodybag minutes, texts or data before the goodybag's expiry date, you will then be charged out of your airtime balance at the standard PAYG rate for calls and texts. Data will be charged at 2p per MB until the expiry date of your goodybag, after which you will be charged at the standard PAYG rate for data.   If you have less than 50 minutes of calls or 50MB of data remaining, you can instead decide to purchase another goodybag early before the expiry date of the current goodybag.     What is a gigabag? Our gigabag plans are data-only goodybags for members who only require a data package on their phone and are happy to pay standard PAYG rates for their calls and texts. A gigabag is not an add-on to an existing goodybag, and will replace an existing goodybag if you 'start one early' when you run out of data, leaving you with no call minutes or texts. It can be used in the UK, the EU and select countries.   See the current gigabags available from giffgaff   All of our gigabags come with a 50MB buffer.   If you purchase a gigabag and wish to make calls or texts from your phone then you will also need to add airtime credit to your account.     How can I buy them? It's very easy to buy a goodybag / gigabag and it can be done online or from your giffgaff phone, just follow these steps:   From your mobile Call 43430 for free and follow the voice prompts along the way.   Press 1 to Top-up your Airtime Credit Press 2 to buy a goodybag using your Airtime Credit, a voucher or a combination of both A full detailed guide is available for Using the 43430 Top-up service. Online Login and go to the Buy a goodybag section. Select either a goodybag or gigabag Click Select on the item that you want to add to your account. If you wish to add more airtime credit at the same time, click Select against the amount you wish to add (see note below). If you do not require more airtime credit now, review your basket and click on I only need a goodybag. You are invited to recur your goodybag, see the Recurring goodybags guide for more information. If you added airtime credit in the previous step, you also have the option to turn on auto top-up. Review your basket again, then click Continue. (a) If you wish to pay for your purchase using existing airtime credit, click the Exchange airtime credit button at the top of the page. This will confirm your order. (See note below) (b) If you wish to pay using a debit or credit card, complete your card details. (c) If you wish to pay using Paypal, select the option then click 'Continue to Paypal' and you will be redirected to the PayPal website so that you can login with your PayPal account. Click on Confirm order. The items you've purchased will be immediately added to your giffgaff account and will be visible in My giffgaff .     Notes:   If you usually use recurring goodybags then you must turn them off before buying a goodybag from credit. The option to exchange airtime credit for a goodybag will not appear under the following circumstances, as these options require payment via debit/ credit card or Paypal: You do not have enough airtime credit to pay for the goodybag you've selected. You add additional credit to your basket You set your goodybag to recur.     How can I buy a goodybag early? If you run out of minutes or data in your current goodybag you can purchase a new goodybag early. There are different ways to buy a goodybag early, depending on the result you want to achieve:   You want your goodybag to be renewed automatically every month. You will need a recurring goodybag. You want to pre-purchase your next goodybag so it starts when your current goodybag expires. You will need a queued goodybag. You don't have any data or minutes left in your current goodybag and you want to buy a new one right now. You can buy a goodybag and start it early. To purchase a goodybag early:   Log in to My giffgaff. If you have less than 50 minutes or 50MB left in your goodybag then a message will appear under My goodybags. If you are recurring your goodybag, you can decide to recur your next goodybag right now. If you have a queued goodybag, you can decide to start your queued goodybag right now. If you have no recurring or queued goodybag, you can select a new goodybag to start right now. When you purchase a goodybag early, it erases your current goodybag and you will lose all remaining allowances, so we ask you to confirm you are really sure you want to start a new goodybag right now. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed. Your new goodybag is active and is visible in My giffgaff. Please Note: This is only available when you have less than 50 minutes or 50MB left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag. You can start a recurring or queued goodybag up to 9pm on the day of expiry of your active goodybag You can queue a goodybag up to 10pm if you complete it online You can queue a goodybag if you do it via the 43430 top up line but you must do it before 9pm.     Non-standard calls & texts Picture messages (MMS), calls to service, premium and other non-standard numbers and other services not included in the goodybag allowance will be debited from your airtime credit. See this article for a detailed list and the UK pricing page for a breakdown of the different call and message costs.   Calls, texts and mobile data outside of the EU and select countries are not included in your goodybag and are debited from your airtime credit. The detail of the rate for each location can be found on the Roaming charges page.   Your goodybag / gigabag cannot be used when you are abroad except in the EU and selected countries where 'Roam like at home' applies from 14 June 2017 where your calls, texts and data allowances are charged as if you were in the UK.       Handy Links Using the 43430 Top-up service Guide to recurring goodybags Guide to queued goodybags Inclusive and non-inclusive calls, texts and services Call and tariffs to UK mobiles and landlines  
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As a goodybag lasts only one month, we found it was easy to forget to buy a new one so we created the recurring goodybags. This way, you can select the option to activate a new goodybag, each time your current goodybag expires, and save you the effort of doing it yourself every month.   Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below: If you require subtitles for this video then they are available by pressing the "subtitles/closed captions" button. Other languages are available within "settings" then "Auto translate".   More Information Facts about recurring goodybags Here is the list of everything you need to know about recurring goodybags:   You can set your goodybag to recur indefinitely, (whilst your everything is ok with your Paypal account and your credit/debit card is still valid). If you already have an active goodybag you can choose to recur it, which means that as soon as this goodybag expires, your next goodybag will be automatically purchased and activated. You can only set to automatically renew a goodybag if you already have an active goodybag, if you're in the process of purchasing a goodybag or activating a new SIM. When you activate a SIM card with a goodybag purchase, the monthly recurrence is set to ON by default and the goodybag will recur automatically each month. You can choose to disable the recurrence during the goodybag purchase or later in the My payments section. You can change or cancel your recurrence at any time up to 7:30pm on the day your goodybag renewal is due. The only two possible methods of payment for recurring goodybags are using your credit/debit card or your Paypal account; you cannot opt to use any airtime credit you may have. Payment of a goodybag will occur the moment the goodybag kicks in. If you have a queued goodybag, you'll not be able to switch recurrence on until your active goodybag expires, unless you're going through the process of starting your queued goodybag early (because the call/data allowance in your active goodybag has run out or is running low). Recurring your goodybag will extend your free giffgaff-to-giffgaff calls but only from the time the recurring goodybag becomes active. If you have chosen to recur your goodybag but there's no cash in your bank account when it's payment time, you'll need to check with your bank to see if you will incur charges. Due to technical reasons, we cannot accept requests for recurring goodybags between 7:30pm and midnight on the expiry date of an existing goodybag. This includes cancelling a recur you may have setup on your account. If a recurring goodybag fails or a payment is declined then the member will be notified by email to tell them. Texts messages are not sent to notify members.     Setting up a recurring goodybag when activating a new SIM When you activate a new SIM the recurring option is turned ON by default. This means that your selected goodybag will renew each month without you needing to worry about it. During the SIM activation process you will have the option to turn the recurring option to OFF if you wish.   You can choose to turn recurring ON or OFF at any time upto 7.30 pm on the day the goodybag expires in the My payments section.     How to set up your recurring goodybag from the main site / portal If you don't have an active goodybag yet   If you don't currently have an active goodybag, you'll first need to purchase one. To do this all you have to do is visit our Top-up page and select the goodybag you want.   During the purchase process, you'll be asked if you want to recur the same goodybag next month. All you have to do is to select this option and the same goodybag will be automatically applied each month. Bingo, that's it!     If you already have an active goodybag   If you already have an active goodybag, then all you need to do is visit your My giffgaff page, where you will see the My goodybags section. By this section you'll see a message telling you that you can switch your goodybag to automatically renew itself.   Just click on the link and then follow the instructions from the My Payments screen.   In the bottom half of the My Payments you can select change then Recur your goodybag settings.   All you need to do is click the Recur your selected goodybag check box to recur your current goodybag, and then click on the Save recurring settings button.   If you want to change the type of goodybag you want to recur, then just select the goodybag you want to recur in the table on the same page, and then click on the Save recurring settings button.   Note: You will need to add your debit/credit card or PayPal details if you want to recur.     How to set up your recurring goodybag from the mobile site You can set up your recurring goodybag from our mobile site. All you need to do is:   Log in Select My Payment Details Select Recur your goodybag If you want to recur your current goodybag, just click on the Recur your selected goodybag check box and then Save recurring settings If you want to change the type of goodybag you want to recur, click on the goodybag icon, and then select the goodybag you require. Once you have selected the goodybag you require and clicked on Save recurring settings, you're all done!     Handy Links Guide to queued goodybags Complete guide to calls, texts, data and goodybags How can I change my recurring goodybag?  
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Giffgaff support Blackberry phones with the Blackberry add-on. This guide run you through all you need to know about using your Blackberry device with a giffgaff sim. the contents of the guide are below and you can click to jump straight to the section you want.
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  Your personalised usage and points statement gives you a snapshot of your recent usage and payback points. We send this information monthly via email. You need to have opted into receiving marketing messages to receive this email, for more information about how to make sure you receive this email see this guide.   More Information Account In this section we take a look at you personal details and settings. It contains the following information:   Your join date Your auto top-up settings Your recurring goodybag settings Your current goodybag (with its expiry date) Your queued goodybag (which is your next goodybag is you are recurring your goodybag) Your payback for the month The purpose of this section is to let you know exactly which is your current and next month plan, with a single glance.       Getting the best value This section summarizes the minutes, texts and data you used over the period*:   Total number of minutes Total number of texts Total number of MB This gives you a very clear idea of your usage and it can be used to identify if you are on the right tariff. This is the data we use to calculate your recommended plan.   *The period of usage is calculated over 30 days, with a 24 to 48 hours delay - just enough time to do the data crunching.       Top called numbers In this section we give you the list of the 5 numbers you called or text the most often this past month. Along with each number we give you the exact number of minutes you spend calling them, and the number of SMS you sent.   We calculate the cost of calling them with PAYG tariff (15p/min and 5p/text) to give you an idea of how much you could save if they were also on giffgaff, as calling and texting other giffgaffers is free.   We also display your personal order link in this email.   If new giffgaffers are ordering a SIM using your personal link, they will receive £5 with their first top-up , and you will receive 500 payback points when they activate this SIM unless you are a Super Recruiter who earn Payback on 2nd and 3rd top-ups.       Savings When you are on giffgaff, some calls and usages are free of charge. We use the PAYG tariff (15p/min and 5p/text) to calculate how much you would have been charged if they were not free. The usages we take to calculate the savings are listed here.   You can receive a detail of how these savings are calculated by clicking on "For a breakdown of your savings, click here." We detail the content of this email in the next section.       Breakdown of your savings When you ask to receive a breakdown of your savings, we send you an email with a full summary of your usage. It contains the same information as the usage statement, but detailed.   This email contains the following sections and data.   1. Account   Member name Phone number Activation date Auto top-up settings Current goodybag Recurring goodybag Payback 2. Extra savings   The savings are calculated from the PAYG tariff for the following usages:   The number of minutes you spent calling other numbers on giffgaff The number of texts you sent to other numbers on giffgaff The number of minutes you spent calling numbers starting 0800 and 0808 The number of Twitter text update you received The number of Facebook text updates you received   3. Top called/texted numbers   This section uses the same data than the top called numbers section.   4. Usage over last 3 months   This section gives you the details of the number of minutes, texts and MB you used over the last 3 complete months, and over the last 30 days.   This table gives an accurate account of your normal usage, so you can find the best tariff for you.   5. Recommended plan   We want you to get the best value from giffgaff so we have a look at your usage and work out which goodybag would have given you the best value.   The usage is calculated over a month period, based on the following definition:   Minutes: total of minutes called to non giffgaff mobiles and landlines Texts: total of texts to non giffgaff mobiles Mobile data usage: Total MB used: total megabytes you've used over the past month To keep it simple, we always propose a single goodybag but it may happen that it would be cheaper to use a combination of a goodybag and PAYG credits.   We leave it up to the individual to work out what is best for them. You can also use the best plan calculator to find the best tariff for different usages.   6. More about the calculation   The information includes all UK non-giffgaff mobiles and landlines that you've called (excludes things like premium numbers, international calls, etc).   If your friend transferred their number to giffgaff during this time they'll be included in the 'non giffgaff' tally, next month they'll be included in giffgaff to giffgaff savings.   If you're a VIG, your usage is calculated as if you were a regular member.       Handy Links     What's the best plan for me? Guide to payback points Guide to giffgaff emails Share the love    
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This guide will tell you everything you always wanted to know about payback and how to earn it.   More Information What is payback? Payback is giffgaff's way of saying thanks to its members for helping out either by recruiting new members, helping other members in the giffgaff forums or social media platforms. Payback is distributed twice a year in June and December.   In this article we give approximate dates for the various processes. The payback page is here and will be updated with specific dates and deadlines.   The exact dates for each of June and December's payback will be published nearer their times in the Announcements forum.     How do points work? Payback Points are our way of rewarding you for anything you do that helps giffgaff and the giffgaff community   1 payback point = £0.01 so 200 points = £2.00 and 500 points = £5.00. You get the idea. Just divide your points total by 100 to give your cash payback total.   Points are added during two 6 month payback periods which run from the 1st of December to the 31st of May and the 1st of June to the 30th of November. Payments are then made to members in the second and third weeks of June and December.     How to keep track of points       Everyone can see their up to date payback points on their My Payback page. This widget gives you your total number of points accumulated since the beginning of the payback period.   Payback points are calculated monthly and include all points you have earned in the whole of the previous month up until midnight on the last day of the month.   giffgaff then update your Payback page and send the total payback amount via your news feed which is displayed in the middle of your My giffgaff page.   This page is where you choose your payback method to either Credit, Cash or Charity.     PLEASE NOTE: We will do everything possible to get your payback updated as soon as possible. Sometimes unplanned events can lead to slight delays in the update process but don't worry, you can guarantee that we will be working our socks off to get them updated as soon as we possibly can. As payback is credited to your account in waves, your dashboard widget may at times display an incorrect figure and should therefor only be used as a guide during the update process. Your confirmed payback for the month will be sent to you via your your monthly points statement.   If you wish you can opt-in to receive a Points Statement by email. These are sent out when you points total has been confirmed and will give you details of points awarded for the previous month and your total points.   To opt-in go to: My giffgaff > My Details > Contact permissions > Change. Tick in the box 'Send me giffgaff updates and offers plus information from select partners' and then click 'Save'.   If you change your mind you can of course change this setting at any time. If you are worried about receiving hundreds of giffgaff marketing emails please don't as we feel the same way about spam so we will not do it.     How to earn payback through sending out SIMs As we're all about rewarding our members and keeping our advertising costs down, we rely on our community members recommending giffgaff to their friends and family or work colleagues.     Sending a SIM to a friend (500 points)   Once you've activated your own SIM, the best way to earn extra points is by ordering free SIMs via your Share the Love page to help your friends join giffgaff.   We've made it easy for you, you can either   Order SIMs and give them out by hand or Get them delivered straight to your friends address by first class post. Send they abroad to friends and family.   As SIMs ordered via Share the Love are automatically linked to your account. When one of these SIMs is activated you'll earn 500 points which is added to your monthly total and your friend will get £5 free credit deposited in their account as Airtime Credit. This deposit is a MGM Bonus and shows in your transaction history.   Note:The only exception to this is if you are a Super Recruiter. Super Recruiters earn payback differently to other members and is detailed further here.   You will receive an email confirming your friends have joined giffgaff when they activate their SIM cards. Those points will be available on your next monthly statement.   Note: Please order wisely, there is a limit of 30 SIMs per member per month, this is to keep our costs down. If you've reached your limit, it may be possible to increase it. You will have to contact an agent to do this.   To earn more points, we advise you to get creative and start recruiting people online with the following methods:   Start by reading the Little black book, it will give you a few solid tips. Your own SIM order page is automatically created for you and is available at https://giffgaff.com/orders/mgm An affiliate link looks like this - http://giffgaff.com/orders/affiliate/Your-Member-Name just put your own member name in after the last forward slash. Post this link with a personal message on your Facebook, twitter or any other social media you use to advertise it to your friends. You can do it regularly, but be considerate, you don't want to spam your friends. Create your banner and include it in your forum signature, website or blog. Participate in the Welcome & Join forum. A lot of prospective members are browsing it for information before they join and they are likely to click on your banner if you help them. When someone clicks on your personal URL, they'll be able to order a SIM for themselves. This SIM must be activated with a minimum £10 top-up or goodybag.     Recommended by (200 points)   This is a great way for being rewarded for helping people you have recommended to giffgaff but they didn't get their SIM from you. Often people hear about giffgaff through blogs and other forums etc. This might also be someone that asked a question in Welcome & Join and they want to thank the member that helped them. During the activation process new members have the ability to add a 'recommended by' member name.   If someone enters your mobile number as their referrer in the recommended box during activation, this earns you 200 points. The new member will not receive any bonus credit, as this is a SIM they will have ordered themselves.   Note: If the SIM has been ordered via your Spread giffgaff then the 'recommended by' box will be hidden as we already know which member the SIM is linked to.   For more information on how to order SIM cards just click here to Share the Love.     How to earn payback helping giffgaffers There are many different ways to contribute to giffgaff's community. For more information or ideas on how you can help, please look here.   As of June 2015, the way that community payback is earned has changed. The new system dubbed "Payback 2.0", is outlined in this post from the community forum.     Missing points If you think you're missing points, please make sure none of the following solutions are applicable before contacting an agent:   Your points are not showing yet   If the SIM card has been activated this month just remember your statement is produced after the end of the month. i.e. the activations made over a month are only tallied up and made available in the payback statement after the last day of the following month.   These points are then paid out on the next payback payment.   PLEASE NOTE: As payback is credited to your account in waves, your dashboard widget / account may at times display an incorrect / inaccurate figure and should therefor only be used as a guide during the update process. Your confirmed payback for the month will be sent to you via your your monthly points statement. If you feel that your payback is inaccurate please await your points statement before contacting an agent.   The SIM has been used for SIM Swap   If you find the number of SIM cards which has been ordered from your Share the Love page does not add up, it's worth checking with your friends if your SIM cards have been used for SIM Swap.   SIM cards used for SIM Swap do not qualify for payback points, as the member was already registered.   Your recruit used another SIM card   SIMs ordered via your Share the Love page are automatically linked to your account and you'll receive an email / news feed notification on SIM activation.   If your friend has activated a SIM and you haven't seen points on the following month's statement, firstly check with your friend that they activated the SIM you gave them. You may find that your friend has activated another SIM - either one they ordered directly from the website, or one from another friend on giffgaff.   Your personal URL is incorrect   Make sure that the personal URL you give is correct or your friends won't be able to use it to order SIM cards or you won't be able to earn points. Just try out your URL in a browser and verify it links to your personal order page correctly.   My friend wasn't presented with the 'Recommender box'   SIMs ordered through your Share the Love page are automatically linked to your account for points. When one of these SIMs goes through the activation process the 'recommender box' is hidden, as we already know it's one of your SIMs.   If your friend is using a SIM card from another member, they won't be able to use this feature to give you the points for the same reason.   If you think that none of these solutions explain your situation, then contact an agent including your friends member name, etc... and we will investigate the SIM history and award points where required.     Payback choices     For each payback period that you get payback points, you should think about how you would like to receive them. You can make your selection at any time via the payback widget on your payback page.   You have three choices; Cash, Credit or Charity.   Cash: This is paid via PayPal Instant Payment, you will need to add your PayPal email address (for your active PayPal account) via the payback widget. You can only select cash if you've earned at least 1,000 payback points. You will not be charged a fee by PayPal to receive it.   Credit: Your payback points will be added to your account balance as airtime credit.   Charity *: We make sure it goes to the charities chosen by our members. The total amount donated by all giffgaff members will be matched by giffgaff - pound for pound.   * How to donate to Charity if you have not selected Charity giffgaff implemented fiendishlyclever's idea and created the giffgaff community's JustGiving page, so that those who take their payback as Credit or Cash can still donate to Charity via JustTextGiving or online, if they wish.   JustTextGiving is a free service. There is no cost to you for sending the text message and your free goodybag allowance will not be affected - the only charge will be the donation itself.   Note: If you do not make a selection before the payback selection window, your points will roll over to the next payback period. Your payback points can be rolled over only ONCE, before you lose them.     Payback dates The important dates every month are simple.   Midnight on the last day of the month is the cut off for that month, any SIM activated after that time will be in NEXT month's statement. The following month your My Payback page is updated with the previous month's points and the figures are displayed in your Newsfeed in the middle of your My giffgaff page.   PLEASE NOTE: As payback is credited to your account in waves, your dashboard widget / account may at times display an incorrect / inaccurate figure and should therefor only be used as a guide during the update process. Your confirmed payback for the month will be sent to you via your your monthly points statement.   Those who have opted in to giffgaff marketing will also receive their monthly points statement by email and text.   Here are the approximate key dates for payback. For more accurate dates check the News and Announcements forum closer to the date.   Early April & October Community discussion starts for members (with active SIMs) to nominate a charity of choice to receive payback donation. This is open to all members not just those that wish to donate their payback to charity. Mid May & November Nominations for charities close and voting begins. End May & November Voting for charities closes and charities announced in the community. 31 May & 30 November Current payback period ends. Points earned up until midnight are included in the period. 1 June & December giffgaff tallies points earned in the payback period. Any points earning activity by members/recruits that happens from today onwards is in the next payback period. Your final points statement will be sent in a few days time and the points tally will be updated in your My giffgaff page. About 4-5 June & December Early selection window closes. If you want to take your payback as airtime credit you will receive it before Paypal payments and selections made after this date. About 7-9 June & December First credit payments are processed. If you selected credit before the early selection window closed we will include you in this early payback payment. About 10-12 June & December Selection window closes. You must select how you want to receive your payback (as credit, cash or donate to charity) before midnight. No late selections will be accepted. About 13 June & December The remaining payback starts to get processed. We will process all remaining credit and Paypal payments. This payment process takes a different amount of time depending on the payback option selected. About 19 June & December Second Paypal payment run will be processed. About 13-20 June & December 'Ask an agent' about payback queries open. As payments will be chugging through at different speeds, it is not possible to investigate any payments until all payments have been processed.     Qualification for payback To qualify to receive any payback points you have earned, as Cash, Credit or a Charity donation, you must:   Have an active giffgaff SIM (includes SIMs which have been reported lost or stolen) at the end of the payback period - i.e. on 31 May for June's payout, and on 30 November for December's payout. Have a positive payback points balance. Have used your giffgaff SIM within the last 3 months of the current Payback period - i.e. you must have made a call, sent a text or used data between the 1st of March and the 31st of May for June's payout, and between the 1st of  September and the 30th of November for December's payout. Not be in breach of any of our standard Terms and Conditions.     When payback is not payable You will not receive payback if:   You haven't used your phone within the last 3 months of the payback period (see above i.e. haven't made a call/sent a text/used mobile Internet). Your service has been ceased. You have a pending PAC (port/ transfer out). Your service has been barred for non use. You have been banned from the community / all giffgaff services. There is a chargeback pending on a payment to giffgaff.   For full terms please refer to our Terms and Conditions.         Handy Links The Super Recruiter Programme's FAQ Payback and tax implications Payback timings and deadlines Why is my payback not credited to my Paypal account? Guide to Sharing the Love Guide to the personalised usage statement  
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There are different causes which can explain why you can't use your mobile Internet connection right now. You can use this article to find what is causing this situation and how to solve it.     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:   More Information You have an active SIM in your device but you can't use mobile Internet at all Identifying the problem Cause How to identify it The device's settings are incorrect Calls and texts are working but not your APN settings (and possibly MMS) You have neither credits nor a goodybag or gigabag Login to My giffgaff Verify if you have a positive balance (under the section "My account) and / or an active goodybag/gigabag with remaining data (under the section "Your goodybags")       Solving the problem Cause Remedy The device's settings are incorrect You must correct the settings of your device so they reflect giffgaff's APN / Internet settings. You'll find these settings with generic instructions in this article You can also use Search for your device settings You have neither credits nor a goodybag or gigabag Login and Top-up your account You have an active SIM in your device but your mobile Internet is slow Identifying the problem Cause How to identify it You have little coverage / signal Verify your phone signal (it should display signal bars, 4G, LTE, 3G, H, 2G, GPRS or E) Verify the local coverage. Verify if there is a mast issue in your area. The network is congested Your connection is slower when you are in a crowded area and / or at peak times during the day. Your SIM is dirty or dysfunctional. Remove your SIM and look for traces of dirt or wear.       Solving the problem Cause Remedy You have little coverage / signal Move to an area with coverage or wait for the mast issue to be resolved The network is congested. We have been taking steps to allocate the network resources more fairly when and where the pressure on the network resources is the highest. See here and here for more details. We advise to defer data-intensive activities (e.g. app updates, podcast downloads, etc...) during peak time to avoid putting pressure on the network and so everybody's experience is good. If you think you have been impacted by the traffic flow measures and want more details, please ask the agents, stating when you noticed a slower connection. Your SIM is dirty or dysfunctional Turn OFF your Phone. Remove your SIM and clean it. Reinsert the SIM. Turn on your Phone. If you see further issues with your SIM, it could be worth doing a SIM Swap.    
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4G is here and this guide will help you making sure that you are all ready for it.     More Information Make sure your area is covered This may sound obvious, but we would not like you to buy a 4G goodybag if you can't enjoy 4G speed. For this reason, we advise you to check if you can receive a good service where it matters more to you - especially if you can't get Wi-Fi there.       Check the 4G coverage for your area Verify if your device is 4G-ready Verify your phone is compatible with giffgaff's 4G using the GSM Arena website. Use the search function to find your phone, then under Network look for the 4G Bands section in the search results.   In order to receive a 4G signal, your device must be able to connect to 4G / LTE with the 800MHz frequency (Band 20). If you are unsure of how to do this then see How can I check that my device is 4G compatible.   Most of the 4G phones sold in the United Kingdom are compatible with giffgaff's 4G, with the notable exception of the iPhone 5.   All iPhones from the iPhone 5C and up will be able to receive a 4G signal on giffgaff.   More and more phones are 4G-ready now, you can find the 4G phones sold by giffgaff here and the 4G phones which have been voted best by the Community here.   If you use an iPad, the list of models that are compatible with the 4G frequency that giffgaff uses is available below:   List of compatible iPads iPad Pro (12.9-inch) Model A1652 iPad Pro (9.7-inch) Model A1674 iPad Air 2 Model A1567 iPad mini 4 Model A1550 iPad mini 2 Model A1491 iPad mini 2 Model A1490 iPad Air Model A1476 iPad Air Model A1475 iPad mini 3 Model A1601 iPad mini 3 Model A1600 However the following iPad models are NOT compatible with the 4G frequency that giffgaff uses: iPad with Retina display (4th generation) Model A1460 iPad with Retina display (4th generation) Model A1459 iPad mini Model A1455 iPad mini Model A1454 iPad with Retina display (3rd generation) Model A1430 iPad with Retina display (3rd generation) Model A1403   Tip: Update your phone's software We also advise you to update your phone's software to the latest version available. It may happen that the phone manufacturer did not activate the 4G signal by default when you bought your phone, this would make sure that your phone is all set. Buying a 4G 'as standard' goodybag Our goodybags are now available for purchase on the goodybag page.   Please note that all goodybags now come with 4G as standard. In order to get 4G you must   Be in a 4G covered area. Have a compatible device capable of getting Band 20 at the 800Mhz frequency. Frequently Asked Questions Why did I lose my Internet connection?   3G and 4G services are two different parts of the network, so we have to move your Internet connection from one to the other. Don't worry, you simply need to refresh your data connection to reactivate your Internet connection. The easiest way to do it is to restart your phone or switch the airplane mode ON and OFF.   Does 4G work with a 3G SIM card?   Yes it does, but you may notice a short delay as your SIM card will look for the 3G network first. If you are using a 3G SIM card there is no need to change, and you can swap for a 4G SIM card later.   Can I purchase a 4G goodybag with a 3G Phone?   Yes, you can. 4G comes as standard on giffgaff but all goodybags will work in all devices.   What if I run out of my data allowance?   If you run out of data allowance, you can purchase a new goodybag to replace your active goodybag, see this article for more details about purchasing a new goodybag early.   If you don't want to purchase a new goodybag early, you can still use your connection until your goodybag expires at the special rate of 2p/mb until the goodybag expires.     Can I have 4G on Pay As You Go?   If you are not using a goodybag, you can still use your data connection on Pay As You Go. The type of connection will be the same as your last goodybag.   What if I move out of 4G coverage?   When you are moving around, it's likely that you will sometimes lose the 4G signal. When this happens, your phone will simply pick-up a 3G signal and your data connection will keep on working. When you will come back to a 4G covered area, your phone will revert to 4G (You will have to restart your browser to refresh your session and enjoy 4G speed again).     Can I tether with a goodybag?   Yes, you can tether on all goodybags from giffgaff. Handy Links How can I check that my device is 4G compatible Guide to Always On How can I buy a goodybag early Check the 4G coverage for your area
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As a giffgaff member you qualify for 3 months (93 days) of free giffgaff to giffgaff calls and texts. This 3 month period resets each time you make an eligible top-up. This guide will tell you everything you need to know about your giffgaff to giffgaff free calls.     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:   More Information What are free giffgaff to giffgaff calls? Every time you make an eligible top-up to your giffgaff number you will receive 3 months (93 days) of free giffgaff to giffgaff calls and texts. This means that you can call, text, call forward or video call for free to anyone with a giffgaff number. Every time you make an eligible top-up the 3 month period is reset.   There are two restrictions to this offer:   The maximum length of a free giffgaff to giffgaff call is 60 minutes. Any additional minutes are charged at the normal UK rate i.e. Out of your goodybag minutes or from your existing credit if you don't have an active goodybag with minutes left. To avoid the additional charges simply hang up before the 60 minutes are up and redial. The free giffgaff to giffgaff calls and texts do not apply when you are roaming, i.e. when you are abroad.   You can verify when your free giffgaff to giffgaff calls and texts end at any time by:   Going online to your My giffgaff page and looking in the "My goodybags" section (directly under your active goodybag / gigabag). By dialling the Network Shortcode *100*1#. For other useful shortcodes see this article.       What are the eligible top-ups? You can reset the 3 months of free giffgaff to giffgaff calls and texts by doing any one of the following:   Redeeming a voucher of £10 or more. Buying Airtime Credit of £10 or more with a debit / credit card or using PayPal. This includes auto-top up. Buying a goodybag / gigabag of £5 or more with a debit / credit card or using PayPal. This includes recurring and queued goodybags. (note: This reset occurs when the goodybag/gigabag becomes active). Taking payback of £10 or more as Airtime Credit. (note: The reset occurs on the date in June or December when the payback arrives in your account). Receiving £10 or more credit from another giffgaff member i.e. By Receiving a top up from another giffgaff number. Renewing a recurring goodybag / gigabag early.   The following are not eligible top-ups:   Buying a goodybag with existing Airtime Credit. Any goodwill payment. Adding credit to another giffgaff account from your account.   Purchasing a goodybag with a card will not reset your giffgaff to giffgaff allowance until the goodybag becomes active.   Important: Adding £10 or more Airtime Credit either by card, voucher or PayPal resets the giffgaff to giffgaff allowance from the top-up date. If you top-up your balance, then buy and queue a goodybag or gigabag from that credit, your giffgaff to giffgaff allowance would reset for 3 months from the date the top-up was added, not the date the goodybag goes active as goodybags bought from credit are not eligible top-ups.     What happens when I am abroad? When you're abroad, you'll be able to call your friends on giffgaff but these calls and texts will be charged according to where you are. This falls into two category's:   Roaming in the EU and selected countries Roaming outside of the EU and selected countries giffgaff to giffgaff calls are not free to make when you are roaming. In the EU and selected countries having a goodybag or Airtime Credit and calling another giffgaff number will deduct minutes from your allowance like any other standard call. Without a goodybag, the standard pay as you go rates apply.   If you are outside of the EU and selected countries then all calls, texts and data charges will come from your Airtime Credit. For the latest tariff information go to Roaming charges page. Who is charged? This table will help you identify who (you and/or your giffgaff friend) will be charged when you are both eligible for free giffgaff to giffgaff calls and texts:     You are... Your giffgaff friend is... ...in the UK: Your calls & texts are free to make and receive Their calls & texts are free to make and receive. ...in the EU+: Your calls and texts are charged from your goodybag allowances or Airtime Credit Your calls and texts are free to receive. Their calls and texts are charged to their goodybag allowances or Airtime Credit. Their calls and texts are free to receive. ...elsewhere in the world: Your calls are charged from Airtime Credit at roaming rates to make and receive. Your texts are charged at roaming rates to send* Their calls are charged from Airtime Credit at roaming rates to make and receive. Their texts are charged at roaming rates to send* * Texts are always free to receive whether you are in the UK or abroad. This applies even if you do not have free giffgaff to giffgaff texts. EU+ means the EU and selected destinations. Handy Links Using your mobile abroad Guide to top-up Guide to queued goodybags I have been charged for giffgaff to giffgaff calls, why?  
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If your usage has changed recently you may wish to modify your recurring goodybag to reflect this change. Thankfully you can change or cancel your next goodybag up until 7:30pm on the day when your active goodybag expires. Here is the method to do it.   More Information How to change your recurring goodybag Login to My giffgaff and directly underneath your community membername you will see your current and recurring goodybags. To change your recurring goodybag go to the My payment details page. Locate the Recur your goodybag section and click on Change to display your current recurrence settings. To modify the goodybag, select the goodybag you want next, and click Save recurring settings.   That's it, you have changed your recurring goodybag.   To double check you've changed your recurring goodybag correctly. Go back to My giffgaff were you'll see that your recurring goodybag (to the right of your active one) has now been replaced with the new goodybag you chose in the previous steps.     How to cancel your recurring goodybag Log into My giffgaff and directly underneath your community membername you will see your current and recurring goodybags. To change your recurring goodybag go to the My payment details page. Locate the Recur your goodybag section and click on Change to display your current recurrence settings. Untick the Recur your selected goodybag box and click on Save recurring settings. Go back to My giffgaff and you'll see that your recurring goodybag has been replaced by the following link - Recur your goodybag which will have this message "Recur your goodybag automatically and give yourself one less thing to remember. Now that's awesome."   That's it, your recurring goodybag has been cancelled. You'll be able to select a new recurring goodybag by following the information above.    
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giffgaff observes a "No Spam" policy and will only contact you with account related information (e.g. confirmation of changes of personal details), community subscriptions or for marketing communication you opted into.     More Information Troubleshoot issues with emails If you're expecting an email from giffgaff (like a password reset email or a points / usage statement) and it hasn't appeared in your inbox then please check the following:   Check spelling of your email address The most common reason why our members do not receive our emails is that we have a wrong address in our database. You can verify and correct your email address in your account settings. We will automatically quarantine any email addresses that have typo's or are automatically flagged as spam.   Check your SPAM folder Please check your SPAM folder for emails from: "no_reply@giffgaff.com" and "ask an agent" response emails. It you find that our emails are spammed by your email provider, you can add all @giffgaff.com addresses to your contact list so they will be delivered to your inbox.   Change email address If you've entered your work email address, our emails may be stopped by the Spam filter from your company. Some businesses have very strict spam filters which stop emails from unknown domains coming through so we advise to change your email address to a personal one under your account settings.   Opt-in to marketing communication If the email you are expecting is a marketing communication, make sure you're opted in. To check your marketing preferences head to: My giffgaff > contact permission and check that both boxes are ticked. You need to be opted in before midnight the previous day to be included in these communications.   Once you've done the above, one way to test these changes is to request a password reset (don't worry it won't reset your password until you click on the URL in the email). If you receive this email in your inbox, your problem is solved.     Error codes from email service providers In order to help you identify the different reasons why an email is not delivered, we listed below the error codes which are sent back to us by the email service providers.   User unknown Domain exists, but username typically mis-typed. Typical error message we'll see:   550 Requested action not taken: mailbox unavailable 550 No Such User Here 554 delivery error: dd This user doesn't have a yahoo.com account (youremail @ yahoo. co. uk) [0] - mta1337.mail.bf1.yahoo.com   What to do: Update your email address under My giffgaff.   Invalid domain Domain typically mis-typed. Example errors:   DNS request failed for 'gmail.co.uk'. DNS request failed for 'btinternet.com'. DNS request failed for 'cnxltd.com'. DNS request failed for 'hotmail.co.uk'. What to do: Update your email address under My giffgaff.   Account disabled   The ISP or user has closed the email account. Typical error message include things like:   554 delivery error: dd Sorry your message to >youremail @ yahoo. co. uk cannot be delivered. This account has been disabled or discontinued [#102]. - mta1004.mail.ir2.yahoo.com Looks like the email account you've listed doesn't exist any more, start with your ISP or update your email address in My giffgaff to one that you use more often.   Blacklisted address User has marked no_reply@giffgaff.com as Spam or ISP has put it in the junk box. Typical error message is something like:   Inbound e-mail bounce (rule 'Feedback_loop_Yahoo' has matched this bounce). Inbound e-mail bounce (rule 'Feedback_loop_Hotmail' has matched this bounce). Inbound e-mail bounce (rule 'Feedback_loop_Aol' has matched this bounce). What can you do: If the email address you've listed is correct, check your junk/spam folder for no_reply@giffgaff.com - your ISP has indicated you don't want to receive email any more, so we've stopped sending them to you. Add no_reply@giffgaff.com to your contact list, send a message to Ask an Agent to ask that your email address is taken out of quarantine.   Refused ISP not allowing email through. Typical error messages include things like:   554 Relay Access Denied - psmtp 550 Blocked 550 5.7.0 Rejected as spam Inbound e-mail bounce (rule 'Feedback_loop_Hotmail' has matched this bounce). What to do: As above, under blacklisted.   Mailbox full Email address full up, ISP not allowing any more emails to be sent. Typical error messages include things like:   552 5.1.1 Boite du destinataire pleine. Recipient overquota. OUK_417 [417] 552 4.2.2 User has full mailbox. 451 4.2.1 Mailbox busy, try again later 552-Requested mail action aborted: exceeded storage allocationQuota exceeded.For explanation visit http://postmaster.web.de/error-messages What to do: Clear some space from your inbox. This is a soft bounce, if you clear some space by the time we re-try sending you an email, it should be received fine.   Not defined Typically means email address has been manually entered into blacklist, usually a request via a member asking an agent.     Manage marketing emails Occasionally we send emails updating members about product and service changes and also other useful information such as recent usage and recommend plan.   You need to be opted in to receive marketing messages. To check your preferences please login and then head to:   My profile & settings Scroll down the page till you see "Contact permission" and click Open (located on the right of the page) Place a tick in both boxes and then select "Save".   giffgaff's database is updated overnight so please allow time for these changes to take effect.     Personalised points and usage statement Every month we send a Points update and usage statement which includes a recommended plan based on your previous usage and includes savings you've made over the past month.   We send this email on or around the 5th business day of each month. You need to be opted in to marketing prior to the first of the month to be included in this email.   If you've just joined - you'll receive your first statement email the following month.   Please note: It isn't possible for us to resend marketing emails to individuals - please ensure your contact information is correct and that you've opted in to receiving marketing messages.     Handy Links Guide to personalised usage statement    
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Depending on your situation, there are several explanations to why you could have no signal:         Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:     More Information You've just joined and never had any signal If you activated your giffgaff SIM recently and never had any signal, the possible reasons are:   Your activation is incomplete Your phone is locked to another operator   Incomplete activation   To check if your activation is complete, log in to the giffgaff website and head to My giffgaff. If your SIM activation has been successful, your number will be displayed under your member name. Moreover, the credit or goodybag you bought with your first top-up is displayed.   Note that the activation can take up to 24 hours to complete. If you still have none of the above after this 24 hour period, please contact an agent. Please give as much detail as possible so the agents can control the status of the activation of your SIM.     Your phone is locked to another operator   If you have an error message on your phone (eg.s "Invalid SIM", "Enter Network Unlock Key"), it is likely that your phone is locked to another operator. For more information about unlocking your phone, you can have a peek at our unlockapedia which is a handy guide to websites and advice to unlock specific phones.   You never had issues but suddenly lost the signal   If you've never had any issue using your giffgaff SIM until now and your service suddenly stopped, then the possible reasons are:   There is a service outage Your phone is faulty or does not recognise the SIM any more The SIM itself is faulty Your SIM has been inactive for too long   Service outage   There are two ways to identify a service outage:   An outage is identified in your area by the mast service checker The issue also affects other giffgaff and O2 SIMs in the same area. If you don't have another active SIM to verify, you can go to this board to see if there is another giffgaffer with the same issue in your area. If there is an outage identified in your area, O2's engineers are already working on it and you will have to wait for them to restore the service.   Because giffgaff runs on the O2 mast network there are ways to report the issue by downloading and using the My Network App ( android / iTunes ). Just insert your postcode, follow the instructions and if there is no fault showing you can report your issue using the "I Disagree" button.   If your service issue is not resolved within a reasonable time you can ask one of our agents to request an update on the progress of your issue from O2 using this link here.   Check if your handset is faulty   Try using your SIM card in another unlocked (or O2 locked) handset, if it works your handset might have a fault, in this case you can try a hard reboot. On most smartphones, this involves pressing and holding down the "Power" and "Volume Up" buttons until the phone reboots. However on some Android phones, such as those that don't have external volume controls, may require that you press a different button, such as the "Home" or "Menu" button (please consult your phone manufacturers website for more information).   On most non-smartphones and some android smart phones where the battery can be removed, this involves removing the battery from the device whilst your handset is switched on.   For iPhones, press and hold the home and lock key for 10 seconds. It is also advisable at this stage to check that the SIM is clean.     Check if the SIM is faulty   If you have an error message on your handset (e.g. "SIM not recognised" or "SIM not valid") or if your SIM does not work when tried in another phone, do a standard SIM clean (which is just really giving the SIM card a wipe to ensure that there's no dirt on the card, being carefully not to scratch the gold chip).   Once you have cleaned your SIM, re-insert it into your phone. If you have activated successfully, your SIM should now be in full working order. If not, it is certainly faulty.   If your SIM is faulty, you will need to order a replacement SIM card. Please note that swapping your SIM card won't solve this particular issue.     Your SIM or account has been inactive for too long   For your SIM and account to remain active, you need to have completed at least one of the following actions within the last 6 months:   Make at least one call, SMS or MMS to another number * Make at least one connection to the Internet Make at least one Airtime Credit or goodybag / gigabag purchase * This does not including calls to Emergency Services or Member Services   If none of the above actions have been done, then your number will have been disconnected and all remaining credit will have been lost.     None of the above If none of the above has helped solving your issue, please contact the agents. They will check your account for faults and then advise if a replacement SIM is required.     Handy Links Guide to activating your giffgaff SIM Unlockapedia How do I update my giffgaff settings on a new handset? Using SIM Swap to replace your SIM Our service checker
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