I just wanted to tell everyone about my recent experience with Giffgaff when I had issues with my account. I couldn't change my email address or password for some reason. So I contacted an agent about it.
Though it took a few days to sort out, perhaps because of the New Year holiday or because the issue had to dealt with elsewhere. The agents contacted me daily to reassure me that my problem was being dealt with and to ask for further information. Sure enough the problem was sorted and I'm very happy with how my case was dealt with. Giffgaff also gave me credit to my account as recompense.
I can't help but feel that some of the other providers of mobile phone services with walk in stores would not have done any better. I'm really impressed! So if anyone's worried about Giffgaff being an online only service. Don't be, Giffgaff are brilliant at sorting issues out and the agent communication is excellent ! So I would just like to add a quick Thank You to the Agents at Giffgaff (especially Chelsea), for wonderful customer service! 😊
Glad to hear you got your problem resolved.
giffgaff's method of helping members with problems either via the Forum or contacting an Agent is the way forward.
As @endorphin says that is why giffgaff have been No. 1 for customer satisfaction regularly.
Have a Great Day.
I can fully understand why Giffgaff are No1 for customer satisfaction @4128334
I also didn't know that Giffgaff has an escalation team to pass things on to, to sort problems out either, as in my case.
I was always concerned, that if I had a problem that I might some how be left in the lurch. But I won't worry about that in future.
You have a great day too. 😊