Knowledge Base
Community

Account issue experience.

Started by: c_lockett
On: 11/01/2019 | 10:39
Replies: 35
Reply

by: mw854
on: 11/01/2019 | 20:17
Hi @c_lockett sorry you had the issues but glad the agents could help you. Thanks for the good feedback
Message 21 of 36
by: themzbiker
on: 12/01/2019 | 07:47
@c_lockett

Brilliant feedback nice one

Just goes to show giffgaff really do take care of their members it's much better than calling a customer service like you have to do with those other networks

Message 22 of 36
by: c_lockett
on: 12/01/2019 | 10:04

@themzbiker wrote:

@c_lockett

Brilliant feedback nice one

Just goes to show giffgaff really do take care of their members it's much better than calling a customer service like you have to do with those other networks


Yes @themzbiker . I don't think any other network would have done better really. I was very surprised at Giffgaff, as I hadn't expected this level of support. Just goes to show bigger networks aren't necessarily better.  😊

 

Message 23 of 36
by: flix92
on: 12/01/2019 | 17:03
They certainly are the *best* network!
Adding my experience - for a staycation holiday last year I knew we wouldn't have WiFi while away so I chose the £20 Always On goodybag that month. It turned out that I didn't use half as much as I expected to. When I told one of the agents about this they refunded me the cost of what I hadn't used. Sooo happy with their service! xx
~Felicity

I really hope my post helps you! If it does, please don't forget Kudos!

Get a free giffgaff Sim

Message 24 of 36
Highlighted
by: giffer23
on: 12/01/2019 | 20:53
So glad you got your issues resolved. Well done Giffgaff. 🤩
Message 25 of 36
by: fabiyes
on: 14/01/2019 | 10:37
hello to @c_lockett good to see your problem was resolved. This is why giffgaff is so wonderful
Get a free giffgaff Sim
Message 26 of 36
by: bullphit
on: 14/01/2019 | 16:42
Smashing post @c_lockett and well done giffgaff on getting it resolved
Get a free giffgaff Sim
Message 27 of 36
by: sm_b
on: 14/01/2019 | 22:10
Thanks for the feedback @c_lockett
And thanks to Chelsea
Message 28 of 36
by: mij_sky
on: 15/01/2019 | 09:21
@c_lockett
Good Morning, this is what giffagff is about ,, such great network
Get a free giffgaff Sim
Message 29 of 36
by: bigjohnhall
on: 15/01/2019 | 20:52
Glad your experience with giffgaff is positive even after having a problem
Get a free giffgaff Sim
Message 30 of 36