Yeah right, customer service my behind! Thieves!
Additional DetailsEmail Addressdutchy1975@null.giffgaff.comReference Number120712-001164StatusUpdatedCreated12/07/2012 01.38 PMUpdated14/07/2012 12.28 PMCategory
- SIM Service
- No serviceThreadCustomer andy van den hurk14/07/2012 12.28 PMNOT SOLVED!!!!!! I WANT A REFUND OF MY LOST CREDIT OR I'LL TAKE IT TO SMALL COURT! THIEVES!!!!! LOOK AT THE REFERENCES OF EARLIER ISSUES AND STOP PRETENDING YOU CAN'T READ ENGLISH AND IGNORING THESE ISSUES!!!!!Response Estelle_b12/07/2012 04.40 PMHi there Andy,
Thanks for getting in touch about your service.
I am sorry for any inconvenience that has been caused and I will do my best help clear this issue up for you.
The problem that you have experienced is a known issue and is currently being looked into.
Engineers are working on the network issue and should have a fix in place very soon.
Andy, I am once again very sorry for any inconvenience that has been caused.
I hope that this has helped.
To keep up to date on the issue please see the following link where updates will be posted:
Unfortunately due to new regulations introduced we are no longer allowed to process your PAC by this method so I must redirect you back to use the following link which you can fill in for your PAC request:
You can also request a PAC by dialling 43430 on your phone and choosing option 2.
Thanks again and have a nice day,
@estelle @ the giffgaff teamCustomer andy van den hurk12/07/2012 01.38 PMAnd my questions are gone. Again. You're service is appalling. I know the outage was due to O2, I don't care if it was with the queen, I am with you and this is the second time in some many weeks that I had problems with GIffGaff!!! Which has cost me money and minutes and I WANT IT BACK.
Look at #120703-001126 AND #120711-003173 and give me a sufficient answer or tell me how I can transfer my number to another provider.
- File attachment viewing is temporarily disabled.Affected servicesCalls serviceYesVoicemail serviceYesSMS serviceYesBlackberry serviceNoNormal accessYesFollow portinNo
And you think shouting at the agents will get you anywhere buddy?
Have some decency that the agents are trying to help.
In future make sure you are as clear as you are to fixing an issue. The clearer it is, the easier it is for the agents.
so much better this way, and free. i've actually never rung a customer service line, just because i can't be assed with spending 40 minutes on a phone getting nowhere.
Quite right. Especially when you have to PAY to phone them. So techincally not only are you paying to call them but you're also paying to use your phone. RIP OFF.
(working in the office and laughing out loud to myself, people thinking that maybe i have totally lost it!(
.....I somehow agree with this Guy! >>>>
seriously is the situation that bad?
I have been waiting for an agent to contact me for nearly 2 days now.
And I am starting to believe that they could be potentially fraud!