Well done @robb007 and your son should have his free £5 activation bonus now, did you order the sim from your own account? Were you logged into your account when you ordered the sim?
My son joined giffgaff today and he already has his free £5 activation bonus. Have a great Xmas and New Year buddy. 🙂🎅
Ordered Sims on my account,not received the £5 top up or any confirmation,plus comes up with my mother numbers when he calls out as set her up couple of months ago,but given my son new SIM and put credit on it set it up but no credit received just the £5 I put on my card
If you've only topped his account with £5 then that'll be the issue @robb007 because the minimum topup of a sim ordered from someone's account is £10, and it seems you could've setup the account meant for your Mum, is your Mum's sim active and is she using the sim? And both your Mum and Son both have sims with the same number? Because that's not possible and something is wrong.