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Started by: adele66752
On: 06/12/2018 | 20:33
Replies: 8
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by: adele66752
on: 06/12/2018 | 20:33

Heya my internet has been off all day and my minutes and texes aren't working had trouble with the network all day and don't no how to do anything texes aren't sending and wen they do they are sending loads of times phone call not working 

Message 1 of 9
by: clikasarus
on: 06/12/2018 | 21:05
@adele66752 Hi welcome to giffgaff and the community

the whole network is having problems at the moment
more information can be found here

https://community.giffgaff.com/t5/Service-Updates/2G-3G-and-4G-services-impacted-across-the-UK-6-Dec...

I have no doubt a lot of people are working very hard to fix this issue

I hope this helps
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Message 3 of 9
by: adele66752
on: 07/12/2018 | 00:17

Can I get a good will gesture thanks 

Message 4 of 9
by: 4128334
on: 07/12/2018 | 01:39 edited: 07/12/2018 | 01:40

@adele66752
Good Morning,
The most important thing at the moment is to get service established to all members caught up in this 3rd party outrage which is not gifgaff's fault.
Once that has been achieved giffgaff can then turn their attention to possible compensation.

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Message 5 of 9
by: adele66752
on: 07/12/2018 | 08:38
Ok so will I get compensation
Message 6 of 9
by: natty88
on: 07/12/2018 | 09:22

@adele66752 many thousands are asking same question unfortunately until giffgaff make and official announcement about it via the announcements thread members wouldn't No sorry

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Message 7 of 9
by: afahmed
on: 07/12/2018 | 10:49

Hi hello

Welcome to gg community ctmwelcome_e0.gif

 

 

 

Message 8 of 9
by: bigjohnhall
on: 07/12/2018 | 13:41
Hi @adele66752 its doubtful giffgaff give any compensation as it wasn't their fault.
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Message 9 of 9