A very warm welcome @chery91330 to Giffgaff and our community!
Here are a few handy guides to get you started.
We are all here in the community to help and you can ask your questions here
Sometimes there will be things we can't help with such as;
You will need to contact an agent for these.
Get started with payback.
Good luck and ask away if unsure!
Welcome to giffgaff
This is great network with great community
There is some great forum that I am sure you will like so please take a look