Knowledge Base

Meet one of our top helpers natty88 | run by you

Started by: aggy_agate
On: 15/02/2019 | 08:31
Replies: 221

by: aggy_agate
community giff-staffer

on: 15/02/2019 | 08:31 edited: 15/03/2019 | 11:08

Say hello to natty88Facebook_Instagram_template_1080x1080_run by you_natts88.jpg

natty88 is one of giffgaff's top legends, who is at the heart of everything we do. natty88 goes above and beyond to help others in true giffgaff style. Top job mate.


natty88 joined giffgaff back in 2013 after, believe it or not, finding a giffgaff SIM on the ground outside his house. And he's been a true giffgaffer since then. Some might say it was love at first sight.


Natty has been on a very exciting journey with us, exploring the giffgaff community and educating himself on the best practices to give help.


"I've loved every minute of it as I find it's a friendly and helpful place to be." - natty88


Over the last 6 years, Natty has solved over 3,000 member cases on the community. But he didn't stop there. He's also been an active member on our Facebook group and offers his support there. Now if that's not going above and beyond. We don't know what is.


Natty continues to help more and more folks every day and will always stick around to make sure every member leaves with a smile on their face. What a legend.


By reaching out and helping our members natty has made so many friendships along the way. He’s also managed to fund some lovely trips and fun days out with his family using the money he's earnt via Payback.


Back in 2017 he even managed to put this money towards his wedding, which according to Natty, was the best way he's ever spent his giffgaff Payback. How lovely is that?


Thank you @natty88 for all your hard work on the community. Hats off. It's always a pleasure chatting to you. All staff members at giffgaff are sending you their kindest wishes. 


Why we're run by you

At giffgaff, our members are at the heart of everything we do. Without them, we wouldn't be the mobile network run by you. In 2018 our member helped solve 38,648 help cases on the community forum. That's around 3,000 a month. Wowza


Be part of a network. Have your say

Natty's story is one of the many ways that demonstrate how giffgaff is the only mobile network run by you. Our members help us operate in a way that fits their lifestyle. We're working with our members to build a better network. Come get involved.


If you're feeling inspired by Natty's story and want to learn more about giving help, just ask our members and they'll tell you all about it. You can also start by helping on Facebook or  Twitter. Here's a quick guide to get you started. 


"To anyone wishing to help I would suggest checking the help boards and checking the Knowledgebase forum as it's full of great posts and links to help yo give better replies when and if you wish to" - Natty88



Help us celebrate our marvellous members by sharing a lovely story about giffgaffers who've had a positive impact on our time at giffgaff. 


Share a story

Message 1 of 222
by: sha_shah1
on: 15/02/2019 | 08:43

@aggy_agate well said Natty is true giffgaffer 


Many congratulations my friendAS001377_07.gif




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Message 3 of 222
by: jokeyboi77
on: 15/02/2019 | 08:44

Well done @natty88 it's well deserved buddy. 👏👏👏👍

Message 4 of 222
by: kevincunno
on: 15/02/2019 | 09:15

Hi @aggy_agate this is one of the best post I have read our awesome @natty88 is truly a star he is one that goes above and beyond in helping our lovely giffgaff members this is why giffgaff is so great with members who are always available to help our newcomers and old members out if they have any problems they will never be another network that can match our awesome community giffgaff forever 

Get a free giffgaff Simdon't judge my path if you haven't walk my journey kevin
Message 5 of 222
by: kathleen414
on: 15/02/2019 | 09:17 edited: 15/02/2019 | 09:18

Hiya @aggy_agate great shout out for OUR @natty88

What a fab story 








Message 6 of 222
by: clikasarus
on: 15/02/2019 | 09:18
Absolutely fantastic lovely to read what a true true gent terry is a good friend and an absolutely fantastic helper this site would not be as good without @natty88 when the awards come round he’s got my vote 🗳 all the best mate 👍🏻
Get a free giffgaff Sim
Message 7 of 222
by: bluemoonbaz
on: 15/02/2019 | 09:22

@aggy_agate brilliant read up of @natty88 story with Giffgaff. 

He's a a great member who well liked within our ranks 

Well done mate 😉small.png




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Message 8 of 222
by: bladerunner929
on: 15/02/2019 | 09:33

A beautifully worded post detailing the good work you have done and continue to do. We'll done @natty88 a well deserved recognition to someone that can always be relied upon in the forums. 

Message 10 of 222