Are you requiring a SIM card? If so, best bet is to order one from your orders page (or from a shop if urgent). If for a new recruit then I can send one out 1st class.
Also, see the above post I made towards another user, for more information
I need a sim card to post to me because my new iphone is iphone 8 and the old sim card does not fit. Can you please send one which fits iphone 8 so I can still use my old phone number?
Hi @jennywangzhu You can take your current standard one to a phone shop to be cut down to a nano. Your current one may even have the nano laser cut in there if you recently ordered it so have a close look and if so, pop the nano out. If you need one urgently Tesco’s, Sainsbury’s and most supermarkets now stock giffgaff sims for a pound
The sim swap process is what keeps your old number. Any unactivated giffgaff sim will do. A sim swap will transfer your phone number, account balance and goodybags to the new sim.
The important thing is to be logged in to your existing giffgaff account when you activate the new sim. Do not set up a new account, and do not pay anything. If you're asked to pay, you're not doing a sim swap, so stop and check you're properly logged in.
There's full details at https://community.giffgaff.com/t5/Using-giffgaff/What-is-SIM-Swap/ta-p/7320084
Has it previously worked? And have you made an outgoing call or text using that sim in the last 6 months?
If its more than 6 months since you last made a call or text, you cannot keep the number because it's ofcom rules that networks have to recycle unused numbers.
If its less than 6 months since you activated the sim or made the last outgoing call or text, the problem may not be the sim:
Let us know what happens and we'll advise whether a sim swap stands any chance of fixing the problem and how to be sure that you activate it correctly to keep your number.