Get Help
Community

Whatsapp not sending images

Started by: tragicgnome
On: 16/04/2012 | 18:38
Replies: 17
Reply

by: tragicgnome
on: 16/04/2012 | 18:38
Hi there,

My Whatsapp is not sending pictures/videos/contacts etc when using a data connection. WiFi is fine, and my old network was fine too (Tesco Mobile).

Tried a reboot and a reinstall too, just wondering if anyone else has this issue or any idea on solving it.

Cheers!

(iPhone 4, 5.1).
Get a free giffgaff SimHit up the Kudos button if you feel I have helped Smiley Happy. All thanks are greatly appreciated.
Message 1 of 18 (7,081 Views)
by: ellie2001
on: 16/04/2012 | 18:38

Try texting the word ‘SETTINGS’ to 2020. This is free of charge and should setup the settings for you without any hassle on most handsets.

 

 

Follow this guide for setting up your iPhone correctly for use on the giffgaff network.

 

http://support.giffgaff.com/app/answers/detail/a_id/628

 

 

Follow this guide for setting up your Android phone for use on the giffgaff network.

 

http://support.giffgaff.com/app/answers/detail/a_id/610/kw/android

 

 

Follow this guide for setting up your BlackBerry phone for use on the giffgaff network.

 

http://support.giffgaff.com/app/answers/detail/a_id/588/kw/blackberry

 

 

For other phones follow the instructions below.

 

http://support.giffgaff.com/app/answers/detail/a_id/150

Get a free giffgaff Sim
Message 2 of 18 (7,078 Views)
by: courtsoph09
on: 16/04/2012 | 18:39
have you got the settings?
Giffgaff.com
Giffgaff
Password

then rebootSmiley Happy they also cost 16p a message, so you need creditSmiley Happy
PLEASE CLICK "ACCEPT AS SOLUTION" IF I ANSWERED YOUR QUESTION & ALSO PLEASE CLICK THE GOLD STAR BELOW MY NAMESmiley Happy THANK YOU!
Message 3 of 18 (7,075 Views)
by: tragicgnome
on: 16/04/2012 | 20:10
3G and data works fine for everything else, so I don't think the settings are an issue. It only seems to be with sending things. It's also a standalone app, not for sending MMS so shouldn't cost anything Smiley Tongue.

Thanks for the replies though, folks.
Get a free giffgaff SimHit up the Kudos button if you feel I have helped Smiley Happy. All thanks are greatly appreciated.
Message 4 of 18 (7,067 Views)
by: emma1984alfie2006
on: 16/04/2012 | 21:42
Issue with the actual app then & not network?
Get a free Giffgaff Sim
Message 5 of 18 (7,059 Views)
by: mrcool073
on: 16/04/2012 | 22:38
Message 6 of 18 (7,052 Views)
by: jaz84
on: 30/05/2012 | 18:06

hiya mine phone is not recieving picture message and i cant send them can ya tell me the problem pleses not had it with any other network

Message 7 of 18 (6,958 Views)
by: craig_northyorkshire
on: 30/05/2012 | 20:59
Try uninstalling the app then reinstalling oh and have you changed your registered number on whatsapp?
Message 8 of 18 (6,945 Views)
by: khalidh786
on: 16/08/2012 | 00:08
If u already got your GiffGaff Settings, Go on Your iPhone Settings, Click 'General' scroll down to Profile 'GiffGaff, and 'Remove the giffgaff settings. Then go on Your Safari Web Browser and click this link:
http://www.bit.ly/iphonestreamingprofile
After clicking the link, it will direct you to a page were u download the new and VERIFIED internet giffgaff Settings, Install them on you iPhone and turn ur iphone off then turn it back on and your GiffGaff settings are working, sp whatsapp, facebool and other apps that didnt work first, will start woking again with these verified internet settings.
Message 9 of 18 (6,635 Views)
by: salmank
on: 16/08/2012 | 00:35

I had the exact same problem with my Nokia N8 and the only thing that fixed it was this

 

http://community.giffgaff.com/t5/Help-Ask-the-community-got-stuck/giffgaff-ing-a-Nokia-N8/td-p/12363...

 

Manually creating an access point

 

Connection name:giffgaff
Data bearerSmiley Tongueacket data
Access point name:giffgaff.com
Username:giffgaff
Prompt password: No
Password: password
Authentication: Normal
Homepage: None
Message 10 of 18 (6,632 Views)