gg are having ptoblems thats why issue are happening
PMSL, Giff Gaff are always having problems, they have the most incompetent web service I have ever seen, their only saving grace is that they are cheap, the incompetence of their web technicians beggars belief, I recall raising my first goodybag problem several month ago, subsequent ones almost bi-monthly and still the issues abound.
The OP won't get a refund, he can however comfort himself by reading the usual excuses and apologies that the providers trot out, you could fill the British Library with them :-)
As I've said before, if you want cheap, stick with Giff Gaff, if you want competent, professional and an excellent customer service then vote with your feet and go to an alternative provider
Yes they have problems but over all since ive been with giffgaff ive never had to pay due to all the credit i recived for getting others to join,i still have yet to find another network to macth giffgaff's tarrifs and also payback ,i know your angry and you let off steam ,am sure if you have reconsiderd its a great network