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giffgaff community guidelines   Introduction:   Welcome to the giffgaff community, where we all sit back, relax, and discuss anything and everything. We even help each other out from time to time, and earn rewards for doing so. Great, huh? Come join us to discuss ideas and suggestions for improving giffgaff, learn new things, and support each other through any difficulties you may face. Our community is built on a foundation of friendliness and trust, where we all treat each other as equals and with respect.   The community team (meet them all) naturally keep an eye on how things are ticking over, however there are a few simple guidelines we expect everyone to follow. Don’t forget, you’ve also agreed to the giffgaff Terms of Use when you created an account.   Please note that these guidelines cover the giffgaff community; on the forums, on our social channels and when you represent us.   Guidelines:   1.   Members are to only use one account for their community activity. You may not use multiple accounts to gain extra Payback or award yourself Kudos or Best Answers (see 11. below).   2.   Search to see if a topic already exists, or if your question has an answer.   3.   Say thank you with Kudos if someone has helped you or shared a great post. For more on Kudos, visit our guide here. Don’t forget to choose a Best Answer if you open a thread in the Help forum – you’ll be helping someone else.   4.   Stay on topic when posting in an existing thread. Going off on a tangent for a bit is ok, but completely changing the topic should be avoided.   5.   Contribute posts and content that adds to the discussion or provides useful help for other members. When responding to a query in the help forum, ensure that you have your full answer ready before submitting your post. Please don’t post a one-word response and then edit in a longer reply later.   6.   Read and abide by the website section of our Terms and Conditions. For clarity, we consider any form of hate speech and/or discrimination to be offensive.   7.   For your safety and privacy please don’t post, or request others to post, personal details such as phone number, email address, private message content, agent message content or similar on the forum for the world and his wife to see. Your information will be treated in accordance with our Privacy Policy.   8.   Do not impersonate a giffgaff agent or giffgaff team members.   9.   Touting for SIMs / Kudos: Don’t tout for SIM’s or Kudos by asking or posting links in the body of your message. A small message/banner (see bottom of page) in your signature is, however, allowed.   10. Photography board guidelines     - Copying another person's work (written or graphic) without their permission is something that won't be allowed in this board and certainly questioned and removed by a member of staff however, posting images or other content that is not your property must be marked as such, and the actual copyright holder must be noted with said content. Ignoring this rule will have your picture removed.   -  Images from third party sources must include a link or reference back to the original artist/copyright holder with verifiable terms of usage.   - Showing appreciation with kudos is what we love seeing but please abide by all of our community guidelines.  11. You can find our complaints process and how to raise a case on this page.     Fine Print:   Just a few pointers on how we manage the forums:   10.   The Educators role is not to actively moderate content; we therefore rely on community members to self-moderate by using the ‘Report Content’ link in options (top right on every post) to flag any inappropriate content.   11.   Any breach of these guidelines may result in the editing or removal of posts/threads, or may result in a suspension from the community altogether and may have a negative effect on your payback. In the case of accounts being suspended for having an inappropriate username, the account will no longer be able to participate on the community or receive payback for community contributions.  Except in extreme cases, suspension from the forums will not affect the use of giffgaff mobile services, nor will it stop payback being earned for recruitment.   12.   We have a zero tolerance policy on harassment ("cyber bullying") of both community members or staff members. This policy also extends to nuisance communications. Any member who feels they are being bullied, or suspect another member is being bullied, should immediately report this to an Educator or Community Manager via the Private Messaging system. giffgaff may take legal action when appropriate.    13.   Disputes: In the event of disputes or clarification on any of the guidelines the Community Management Team have the final say. We will not discuss details of any of our moderation decisions on the public forums. If you wish to escalate any discussion or dispute you may have with a member of our Community Team regarding these guidelines and their implementation, please contact a Community Manager.   14.   Updating of the guidelines: Please note these guidelines are subject to updates without notice. We urge members to check these guidelines on a regular basis.   15.   Last updated: 14 December 2016 (to add a link to the complaints page)  
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It's easy to keep your old number and transfer it to giffgaff. You can transfer any mobile number (contract or PAYG) to any mobile network.
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When you are using a new phone with your giffgaff SIM, you may have to enter the settings manually, to enable you to use data and send MMS. This guide gives you the most appropriate methods to update the settings for each type of phone. Just click on your phone type below to access the correct section. Android devices IOS devices Windows phones BlackBerry devices Other devices Data & MMS settings Handy Links   Here is a quick video that will guide you through all the steps       If you would rather read about it check out the section below:    Back to top   Android devices Software Update   The main manufacturers selling Android phones are now making giffgaff settings available automatically. Make sure that your phone software is updated to the last version made available by the manufacturer.   When your phone is up-to-date, go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name. There, select giffgaff   Manual update   If your settings are not automatically available yet, you can modify them manually.   Go to Settings > Wireless & Networks > More .. > Mobile Networks > Access Point Name. Create a new APN Fill the APN with the settings available here and save it We have many guides giving more detailed instructions to set up data on Android phones, just search for your phone model on this page.      Back to top   IOS devices Using the official giffgaff carrier profile   If your iPhone is running iOS 7.1.1 or above, you will receive a notification telling you that the giffgaff carrier settings are available. Simply follow the on-screen instructions to install the carrier profile.   If you haven't received the notification, you can force your iPhone to check for the update by using a Wi-Fi or a 3G/4G data connection and going to:   Settings > General > About Wait a few seconds and the iPhone should prompt you that an update is available.   If your iPhone is running an older version, you will have to update it to the latest version to install the carrier settings. When you upgrade iOS to a newer version, the carrier profile is reset to the latest version available during the update.   Changing your carrier profile manually   If your iDevice is running an older version of iOS, it is possible to modify the data settings with the following method.   Reset the profile of your iPhone or iPad by using Safari and clicking this link to download giffgaff's carrier profile: http://giff.ly/iphonesettings   To use it:   Connect to a Wi-Fi network Click on this link using the Safari browser Download and install the carrier profile Reset your 3G connection   This will replace your current profile with giffgaff's data settings, including the parameters which can't be modified manually (e.g. proxy settings). MMS settings must be modified manually, see below.   Manual updating of MMS Settings   Go to Settings Go to Mobile (or Cellular) Go to Mobile (or Cellular) Data Under MMS, enter the MMS SETTINGS below Switch mobile data OFF and ON.   MMS Settings   APN: giffgaff.com Username: giffgaff Password: {Leave Blank} MMSC: http://mmsc.mediamessaging.co.uk:8002 MMS Proxy: 82.132.254.1:8080 MMS Max Message Size: 2097152 MMS UA Prof URL: {Leave Blank}   Please Note: MMS will not work unless your 3G / 4G mobile data is turned ON. To turn on go to:   Settings General Network Make sure your 3G / 4G is set to ON.    Back to top   Windows phones If your phone is using Windows 8, giffgaff settings are automatically available. If you are using an older version of Windows Phone, you will have to use one of the methods below.   With an app   If your settings are not accessible already in the menu of your Windows Phone, you can install the Mobile Network app. It will allow you to update your settings manually.   Manual update   To change your data and MMS settings:   From your home screen, flick left to the Application list Select Settings Select Mobile Select Add Internet APN and insert the data settings Select Add MMS APN and insert the MMS settings Select Save More detailed instructions for your particular handset can be found here.      Back to top   BlackBerry devices If you are using a version of the BlackBerry operating system prior to BB10, your settings are managed through BlackBerry services and are configured automatically when you activate BlackBerry Services within the My profile & settings page of My giffgaff   giffgaff settings are available by default in all BlackBerries using BB10 or above      Back to top   Other devices If your phone is using an operating system which is not listed above, you can still use the same settings.   Phones using 3G / 4G   If your phone is using 3G or 4G data you can simply use the settings described in the next section.   Phones using WAP   If your phone is using WAP data instead you can also use the settings described in the next section. You will just need to add the following to the settings:   Internet Proxy: 193.113.200.195 Internet Port: 8080   If you need more detailed instruction, you can search for your phone model on this page. If your phone is not listed or if you need more help, the community is always here to help you.      Back to top   Data & MMS settings Depending on the model of your phone you can create one APN with both data and MMS settings or create one separate APN for each.   In order to avoid any conflict, we advise to remove existing APN settings.   Data Settings   APN: giffgaff.com Username:         giffgaff Password: {Leave Blank} Proxy: {Leave Blank} MCC: 234 MNC: 10   Make sure not to confuse "proxy" and "MMS proxy". The first one must be left blank and the value for MMS Proxy is 82.132.254.1   MMS Settings   APN: giffgaff.com Username: giffgaff Password: {Leave Blank} Server: http://mmsc.mediamessaging.co.uk:8002 MMSC: http://mmsc.mediamessaging.co.uk:8002 MMS Proxy:      82.132.254.1 MMS Port: 8080 MCC 234 MNC: 10 APN Type: mms    Back to top   Handy Links     Keep your Number Set up your voicemail Manage your goodybag Manage your adult content settings  Back to top    
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When you receive your giffgaff SIM, you need to activate it to be able to use it. This guide details everything there is to know about this important step. Handy Video Things you need before you start The activation process stage by stage Detailed product selection Handy Links     Handy Video     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:     Back to top   Things you need before you start A giffgaff SIM card, if required order one here. A payment method. You'll be able to test the signal strength before spending any money by inserting the SIM in your unlocked phone, but payment is required to activate your SIM. You can pay using most major UK credit or debit cards, or visit your local shop and get a giffgaff top-up voucher. We also accept O2 top-up vouchers - as we run on the O2 network.   Minimum payment activation amount   If activating by topping up credit only, the minimum payment is £10. If activating a SIM by the direct purchase of a goodybag / gigabag with a debit / credit card, there are two different minimum payments.   A) For a "referral" SIM, the minimum payment is £10. Referral SIMs (with £5 free credit bonus) are received from an existing member's "spread giffgaff" page, forum banner or other personalised link.   B) For a "free" SIM, the minimum payment is £5. Free SIMs are ordered from the giffgaff main page. Please note that free SIMs do not have a credit bonus.   Before we get started, let's make sure that your phone is unlocked and that you have coverage where you are.   Start by inserting the SIM card in your phone:  See a signal? Great you can now activate your SIM card.   Can't see a signal?    It could be due to your phone being locked to your previous provider - don't worry, we have a handy guide which gives you advice about how to unlock your phone in our unlockapedia section. If you have an iPhone which has been previously unlocked then you may need to sync with iTunes to complete the unlock. More information. If your phone is not locked, you may want to check the coverage in your area. You SIM may be damaged. Try checking it in another unlocked phone for a signal bar or a data connection symbol. Now dial *100# Your phone should display a message, if it's anything other than 'not active' then order a new SIM.      Back to top   The activation process stage by stage On the home page, click Activate your SIM to begin the activation process.   Enter the activation code. This is a 6 digit code which is found on the plastic card which originally held your SIM card.        If you lost this code, you can use the 13 or 19 digit code printed on the SIM itself (right before 3Ggg1 or 4Ggg4).        Register or log in. If you don't have a giffgaff account, now is the time to create one. This account will be used to manage your giffgaff phone and participate in the community. Make sure to choose a nice community member name as it won't be possible to change it afterwards.   Select your product. You can select a product according to your payment method: If you are using a debit or credit card, you can purchase:   a goodybag a gigabag airtime credit (PAYG credit)   If you are using a voucher, you can redeem it to purchase airtime credit. You'll then be able to exchange the credit for a goodybag.   You can find more details about this step in the detailed product selection.   Personal details. Enter the correct details of the person who will be using the SIM. If someone has recommended giffgaff to you, help them out by entering their phone number into the "phone number" box and they'll get 200 payback points. If a friend ordered the SIM for you then you won't have this option, but don't worry, he / she will automatically get the points.   Once you completed these steps, your SIM card should be activated within 30 minutes to 24 hours. You'll then see the "Congratulations. You made it!" screen to confirm it. You'll then be invited to use the Setup Wizard. This last step is very important as it is used to make sure your phone settings are correct, so you'll be able to use Internet and MMS.   If you have issues activating your SIM, we made a list of possible situations and how to solve them.   How long does my SIM take to be activated? I can't activate my SIM      Back to top   Detailed product selection Purchasing with a credit / debit card   Select the product you want to purchase. Review your basket and click on "Continue". If you have selected a goodybag, you have the option to recur the goodybag every month. You can change recurrence during the goodybag purchase or later in "My giffgaff". If you have selected a credit value, you have the opportunity here to auto top-up. Fill in your card details and address. Click on "Confirm order'.   The following credit / debit cards are accepted: Visa credit / debit (including Electron), MasterCard credit / debit (including Switch). We don't accept American Express or Diners Club - if you have one of these cards, you'll need to purchase a top-up voucher.     Purchasing with a voucher   Select "airtime credit" in the "from a top-up voucher" part of the page. Enter the 16 digit code printed on your voucher. Submit it.     The value will be credited to your balance within a few minutes. If you want to exchange credit for a goodybag? See this detailed explanation.      Back to top     Handy Links I can't activate my SIM How do I keep my current mobile number?  Back to top    
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SIM Swap allows you to transfer your giffgaff number to a brand new SIM card including existing goodybags/gigabags and airtime credit. Handy Video How does SIM Swap work? Can I use SIM Swap to replace my lost / stolen SIM? Additional information Handy Links     Handy Video Here is a quick video that will guide you through all the steps.   Please Note: Effective from the 11th January 2017 any unactivated SIM can be used for a SIM Swap (It does not need to be less than 6 months old as shown within this video).         If you would rather read about it check out the section below:      Back to top     How does SIM Swap work? SIM Swap is the process of replacing your existing SIM with a new SIM, moving your existing number etc to the new SIM.   Please note: Effective from the 11th January 2017 you can use any unactivated SIM card to perform a SIM Swap. The restrictions on SIM's being less than 6 months old has been lifted,  older SIM's can now be used.   Before you start, you'll need a giffgaff SIM to fit your phone which has never been activated. If you don't have an unactivated SIM, you can order a new SIM here. (NB. SIM Swap does not change your number. To do that see this article instead).    If you have an old unactivated SIM card and wish to check that it is suitable for a SIM Swap, simply pop the SIM into your handset, All suitable unactivated SIM's will show a giffgaff / O2 signal, next dial *100# and it should return a "non active" status message. If any other message is shown then the SIM is not suitable for a SIM Swap. Please order a new SIM here and on receipt of your new SIM continue the process below.   To perform a SIM Swap:   Back-up any contacts, texts and other data saved on your current SIM to your phone memory or PC, as this cannot be transferred through SIM Swap. Go to the Replace your SIM section of My giffgaff and click on 'Activate your SIM'. If you have an active PAC code on your account then the link above will not work for you. Instead follow this link to cancel the PAC code and proceed from the point above.      Enter the 6 digit activation code of the new SIM card, and click 'Continue'.      This is where SIM Swap starts. It will ask you to confirm that you want to swap SIMs. (You'll need to double check the SIM Serial Numbers (SSN) to confirm you've logged into the correct account.)      After choosing "Yes, I want to replace my SIM" then "Yes, I'm sure", your old SIM will be deactivated and activation of the new SIM will begin. This may take anything from a few minutes to 24 hours - the 'norm' is around 30 minutes.      Once you have pressed 'Yes I'm sure' click the button to take you back to My giffgaff where your dashboard will look like this. Once the SIM is activated your goodybag/gigabag and airtime credit will show.        Put the new SIM into your device. Turn the device OFF/ON at 30 minute intervals until you get a signal and the SIM starts working.   You have completed SIM Swap! Enjoy.   I've lost my activation code, what do I do?   If you have lost the plastic card on which the activation code was printed then simply enter the 13, 16 or 19 digit SIM serial number instead.   The SIM Serial Number (SSN) is printed on your SIM card. Just look for the 13, 16 or 19 digit code located by the 3Ggg1 for 3G SIM cards or 4Ggg4 for 4G SIM cards. If you have a Nano SIM then enter 894411 first followed by the 13 digit SSN found on your SIM.             Back to top   Can I use SIM Swap to replace my lost / stolen SIM? When you lose your SIM card, you'll want to find the quickest solution to have your number back and SIM Swap looks like the best option. It's only advised if you meet the two following conditions:   You don't need to bar your phone You already have an unactivated giffgaff SIM of any age If you don't match these two conditions, you should order a replacement SIM through the Lost & Stolen procedure. Note: As soon as you have ordered a replacement SIM you will not be able to perform a SIM Swap.   If you try to perform a SIM Swap before receiving the replacement SIM it will fail, but your replacement SIM will be unaffected and you will still be able to activate the replacement SIM when it arrives.      Back to top   Additional Information You can only do a SIM Swap between 4:30am and 9:30pm. Once started, SIM Swap is non-reversible (your old SIM will be deactivated and rendered useless). SIM Swap does not change your mobile number SIMs used in SIM Swaps do not qualify for, and will not generate any bonuses or payback points even when originally linked to an affiliate account SIM Swap replaces your existing SIM with the new one. Once completed the new SIM will have your phone number and any existing airtime credit, goodybag or gigabag on it. All account information will remain the same. You can perform a SIM Swap even if you don't have any data allowance or airtime credit available. All giffgaff pages are free rated so you you won't loose any allowances or airtime credit. There are three types of SIM cards currently available from giffgaff 3 in 1 SIM – Currently issued. Standard/Micro SIM – No longer issued. Nano SIM – No longer issued.   All of these SIMs are backwards compatible and can be used in any device using a 2G, 3G or 4G frequency. Note: You can use a 3G SIM in any 4G device but it may take longer for your device to establish a 4G connection. This is normal and can be solved by doing a SIM swap to the latest 3 in 1 SIM.      Back to top   Handy Links How do I report my phone and/or SIM lost or stolen? Can I use SIM Swap to replace my SIM? Tip to fix a faulty SIM activation  Back to top    
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You can top up your credit using either your debit / credit card online, PayPal or by buying a top-up voucher. How to top up with a debit / credit card How to redeem a voucher How to Auto top-up How to top-up using PayPal Handy Links     How to top up with a debit / credit card It's very easy to top up your account using a debit / credit card. Just log in and follow these instructions:   Click Top-up at the top of the website. Select the airtime value you want to purchase   If your credit / debit card details are already stored on your account:   Select the Pay now button to continue with your airtime credit purchase If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown below - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown below fig 2) on your account.                If your credit / debit card details are not stored on your account:   Enter your card number, the name that appears on your card, your expiry date (MM/YY) and your security code (this is the last 3 numbers shown on the signature strip of your card) Now enter your billing address postcode and select "Find address" Select your full address from the dropdown box (example shown below)      Select the Pay now button to continue with your airtime credit purchase If you do not have an active goodybag you will be given the option to immediately convert your topup into a goodybag from the confirmation page (shown above - fig 1). If you already have an active goodybag you will be asked if you wish to setup auto-top up (shown above fig 2) on your account.    Back to top   How to redeem a voucher giffgaff vouchers can be bought in most shops providing epay, payzone or paypoint services. Don't know where to find one of these shops near you? Check this article for more details. You can also find them in Post Offices and most supermarkets. If you cannot get a giffgaff voucher, O2 and Tesco Mobile vouchers will also work.   The voucher can be redeemed from your giffgaff mobile, or online. If you are activating a SIM for the first time with a voucher then this must be done online the first time. Just click on Activate by voucher.   From your mobile Call 43430 for free with your giffgaff phone and follow the voice prompts along the way. Online: Log in and head to the Top-up page. Select "Or redeem a voucher" link (shown below)    Now enter your voucher's 16 digit code (without spaces) in the field and click on Redeem Please note that top-up vouchers can take up to 24 hours to be applied to your account balance (though usually much sooner).      Back to top   How to Auto top-up Auto top-up means when your account drops below £3 it'll will automatically top up by the amount of £10, £15, £20, £25 or £30 by your selected credit / debit card, up to a maximum per month that you've specified. That can be either 1, 2 or 3 times in a month.   You can set up the auto top-up with your next top-up, or directly in My giffgaff, or in the My payment details section.   If you've already stored your credit card details - just tick the box and select the amount you'd like to be topped up by each time your balance drops below £3. Auto top-up is not currently available on MasterCard debit (Maestro or Switch) or Solo cards.      Back to top   How to top-up using PayPal By far the easiest way to use PayPal is to save your PayPal details within your giffgaff account.   To do this, go to the My Payments section of the website. Once there just enter your registered PayPal email and press the 'Add my PayPal account' button.   You will then be taken to the PayPal website were you will have to agree to their terms of use which will allow giffgaff to use your PayPal account for future payments.      If you also have a debit/credit card stored you will have the option to set a default payment method, this is either your card or your PayPal. The first payment method added will always be the default method used until a new method is added then the choice to 'Set as Default' will become available.   Note: When a default method is selected it will be used for all payments including buying/queuing goodybags, buying Airtime Credit and transferring money to other members accounts.         Back to top   Handy Links Top up another giffgaff account How do I top up using a giffgaff top-up voucher? How do I set up an auto top-up if my balance gets low? How do I check my giffgaff balance? Guide to goodybags and gigabags Why has my top up failed    Back to top    
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Topping up your giffgaff balance with a voucher is easy, just follow the guide. Purchasing a top-up voucher Redeeming a top-up voucher Activating your SIM using a top-up voucher Buying a goodybag using a top-up voucher Solving issues with vouchers   Purchasing a top-up voucher giffgaff vouchers can be bought in most shops providing epay, payzone or paypoint services. Don't know where to find one of these shops near you? Check this article for more details. You can also find them in Post Offices and most supermarkets.   If you can't find a giffgaff voucher at your favourite shop, you can get an O2 voucher, they also work. If you buy a voucher for O2, make sure to follow the steps described in the next sections, and not those printed on the voucher itself.      Back to top   Redeeming a top-up voucher The voucher can be redeemed from your giffgaff mobile, or online.   From your mobile Call 43430 for free with your giffgaff phone and follow the voice prompts along the way.   Online Log in and head to Top-up Click on the or redeem a voucher button Enter your voucher's 16 digits code in the field - if the code is rejected, see here how to solve it. Click on "Redeem". Please note that top-up vouchers can take up to 24 hours to be applied to your account balance.      Back to top   Activating your SIM using a top-up voucher You can also use a voucher to activate your new SIM, but you must redeem the first voucher online - the 43430 top-up number WILL NOT be available until your SIM is activated.   Go to the SIM activation page Click on the Activate by Voucher button (shown below)    Your screen will change to:     Enter the 6 digit SIM code Click Continue If prompted, log into your account or create a new one Enter the 16 digit voucher code when prompted Check/amend the other details Click Activate my SIM If you want to purchase a goodybag you must wait until the SIM has been activated then purchase a goodybag in exchange for airtime credit.   IMPORTANT: Please make sure that your mobile data is turned OFF otherwise your credit may be used before you purchase a goodybag. Once this first top-up has been done online, you'll be able to redeem your next vouchers with your mobile phone.      Back to top   Buying a goodybag using a top-up voucher To buy a goodybag or gigabag, first redeem you voucher into airtime credit as shown above and then see this article.   You can also buy goodybags using a voucher over the 43430 top-up service. See this article.      Back to top   Solving issues with vouchers If you still have troubles using a top-up voucher after reading this article, you can find explanations on the resolution of known issues on this article.   This section will tell you what to do when your voucher code is presented as invalid, or when the system tells you it has already been used.      Back to top      
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In this article you will find everything about giffgaff voicemail and how to use it. Handy Video Setting up your voicemail Voicemail commands Switching your voicemail ON/OFF Diverting your voicemail Voicemail pricing Going overseas Problems with your voicemail PIN Checking your voicemail from a landline or another mobile Changing the way you are notified about new messages The small print Handy Links     Handy Video     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:    Back to top   Setting up your voicemail When you join giffgaff your voicemail is automatically switched ON. You can access your giffgaff voicemail by dialling 443 from your giffgaff mobile. Note: Only iPhones running iOS 7 or above can install the giffgaff carrier profile which is needed to enable the voicemail button on the phone application. You can still dial 443 to access voicemail.   As well as checking messages, you can:   Leave a personalised message - this is the message your callers will hear when you're not able to take their call. Set up a PIN - this protects your voicemail. You'll need to know your PIN to access your voicemail from another phone, and when you're overseas using a non CAMEL network. (Customised Application for Mobile network Enhanced Logic - this just means support of enhanced services like voicemail).      Back to top   Voicemail commands When you first dial 443 you will need to set up a PIN, this can be between 4 and 10 digits long followed by the hash symbol (#). You will need to confirm this and press hash again. Now press star (*) to go to the main menu.   The main menu Here you have four options. Each section has a series of key presses to carry out the options you want to perform.   Listen to your messages - Option 2 Change your mailbox greetings - Option 3 Change your mailbox settings - Option 4 Get help - Option 1 Option 2: Listen to your messages.   Press 1 to replay the message. Press 2 to save the message. Press 3 to delete the message. Press 8 to hear the message details. Option 3: Change your mailbox greetings.   Press 1 to listen to the current greeting. Press 2 to record a new greeting. Press 3 to record a temporary greeting. Press 4 to record a new name. Press 5 to delete both your greeting and name. Press 6 for mailbox help. While you are in the menu above these commands are used:   To start or end a recording press zero (0). To listen to a recording press 1. To save a recording press 2. To re-record press 3. To cancel and return to the main menu press star (*). Option 4: Change your mailbox settings   Press 1 to change the way you are notified of new message. Then press 1 for SMS delivery or press 3 for on-screen notifications. Press 2 to hear the date and timestamp of each message. Press 3 to cancel the menu that is played after each message. Press 4 to change the security settings. Then press 1 to change the PIN or press 2 to turn ON/OFF PIN protection.      Back to top   Switching your voicemail ON/OFF Your voicemail is automatically switched ON when you join giffgaff.   To change your voicemail settings, you need to use a few Network Shortcodes that you simply dial on your mobile and hit the SEND key (they don't cost anything to use).   Switch voicemail ON: Dial 1616 - Alternatively dial *004# then press the SEND key. Switch voicemail OFF: Dial 1626 - Alternatively dial #004# then press the SEND key. Check the status: Dial *#004# then press the SEND key to check.   Note: Switching voicemail OFF disables it. This changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail. This covers all call situations which are normally diverted to voicemail (i.e. when you don't answer a call, when you have your phone switched OFF or when you're on another call).     If you're using the code *004# and it says "command error"   If switching ON, try to switch it OFF with #004# and then back on again with *004#. If the above didn't work, then try *61*443# or *61*443*10*30# for no reply after 30 seconds. You could also try: *62*443# when unavailable or no signal. *67*443# when busy.  *21*443# to divert all calls immediately to voicemail. Dialing #21# will cancel the command.      Back to top   Diverting your voicemail If your voicemail is currently diverted to another number, you should first divert to giffgaff voicemail by dialling *004*443# then press the SEND key and you can then STOP or RE-ENABLE voicemail using the codes above.      Back to top   Voicemail pricing While in the UK:   You're charged differently for calls to voicemail depending on whether your calls come from airtime credit or from a goodybag allowance.   You have no goodybag or call allowance - 8p per call from airtime credit. You have a goodybag with call allowance - Your goodybag minutes will reduce by 1 minute per call.   When not in the UK:   When you're out of the UK, instead of the UK per call rate (above), you will be charged according to the roaming rate of the country you are in for a call to voicemail.   For international roaming prices, check the International pricing page.      Back to top   Going overseas To access your voicemail when abroad   Dial your mobile phone number. Press the star key (*) on your phone keypad You will be asked to enter your PIN followed by the hash key (#). Press star (*) to go to the main menu.   Note: You may want to disable your voicemail so callers can't leave a message - remember to switch it back ON when you get back. Some people prefer to divert all calls to voicemail - remember to set up your voicemail PIN before you leave; that way, when you dial your mobile number, you won't have to waste credit listening to set-up instructions as you will be charged per minute while roaming.   While you're overseas it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the "per call" rate that you would pay in the UK, you'll be charged the roaming at a "per minute" rate.   For international roaming prices, check the International pricing page. Check for more advice on roaming with your giffgaff SIM.      Back to top   Problems with your voicemail PIN Change your voicemail PIN   Just dial 443 from your giffgaff handset and press star key (*), followed by keys 4 - 4 - 1. You'll be prompted to enter your old PIN and then you can enter your new one. If you haven't set up a PIN previously, when you first call 443 you'll be asked to enter a PIN.   This means that if you ever need to access your voicemail from another handset then you'll be able to enter this PIN and your voicemail will be protected from other people accessing it.   Forgotten your voicemail PIN?   You can have it reset by texting the word RESET (case sensitive) to 802443. This won't work if you have your PIN protection switched ON.   Changing the voicemail number from 111 to 443   Due to government regulatory changes, we've changed the voicemail to "443" which spells "GIF" on your handset.   If you have an older giffgaff SIM then prior to the change the number was "111", which is what will be stored in the SIM settings. Doing a SIM Swap will solve this issue and give you a new SIM with the new voicemail settings. If you want to know a bit more background, check out the Voicemail number change blog.   PIN confirmation not accepted   There has been some reported issues when setting up your PIN (PIN confirmation not accepted) simply go to your phone dialler select "settings" & disable "touch tones" this will solve this issue.   If you have any problems with voicemail then you can always post in Help & Support or ask an agent.      Back to top   Checking your voicemail from a landline or another mobile Once you've set up your PIN, it is easy to check your voicemail from any other phone.   Dial your mobile, wait for it to go to voicemail and hit the star key (*). A prompt will ask you to enter your PIN that you set up previously, followed by the hash (#) key. Now press star (*) to go to the main menu.      Back to top   Changing the way you are notified about new messages You can change the way you are notified about new voicemail messages. You can either receive a text message (SMS) or receive on-screen notifications.   Call 443 Press * to get to the main menu. Press 4 for Mailbox Settings. Press 1 for Notification options. Press 1 to enable text notifications or press 3 to receive on-screen notifications.      Back to top   The small print Your voicemail messages are deleted after 30 days Your personalised greeting, PIN and other settings are reset if your voicemail is not checked at least once every 60 days      Back to top   Handy Links Guide to giffgaff APN settings Roaming with your giffgaff SIM How to keep your mobile number Guide to network shortcodes    Back to top    
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It's easy to use your iPhone on giffgaff! This guide contains everything you need to know, just select the section that matches your need:   Do I need a micro SIM or a nano SIM? Do I need to unlock my phone? Internet and MMS Settings Models using these settings Voicemail iMessage giffgaff App   Do I need a micro SIM or a nano SIM?  Back to top     Different iPhone models use different sized SIM cards. This article shows which SIM you will need for your iDevice. It also shows you how to insert and remove the SIM   If you need a new SIM, you can order one from the Order page.  If you are an existing giffgaff members switching to a different sized SIM, you can then use SIM Swap to transfer your number and credit to this new SIM.     Do I need to unlock my phone?  Back to top     Phones that work on O2 or that have been purchased from giffgaff or the Apple Store unlocked will work on giffgaff without unlocking. Phones from other networks will generally require unlocking before being used with a giffgaff SIM.   If this does not work straight away, you can connect your iPhone using the giffgaff SIM card to iTunes to setup and sync your phone.   giffgaff is unable to unlock an iPhone which has been purchased from another supplier but you can contact the seller to ask to unlock it. Please note that this may not be possible or can be chargeable depending on the agreement you have with the seller.         Internet and MMS Settings  Back to top     Using the official giffgaff carrier profile     If your iPhone is running iOS 7.1.1 or later, you will receive a notification telling you that the giffgaff carrier settings are available. Simply follow the on-screen instructions to install the carrier profile.   If you haven't received the notification, you can force your iPhone to check for the update by using a Wi-Fi or a 3G/4G Internet connection and going to:        Settings > General > About   Wait a few seconds and the iPhone should prompt that an update is available.  You can also find this update by connecting your iPhone to itunes.   If your iPhone is running an older version of iOS, you will have to update it to the latest version to install the carrier settings. When you upgrade iOS to a newer version, the carrier profile is reset to the latest version available during the update.       Change your carrier profile manually   If your iDevice is running an older version of iOS, it is possible to modify the internet settings by downloading giffgaff's carrier profile. You'll need to access this link using the Safari browser on an Iphone; please note it won't be displayed properly on any other device.   To do this: Connect to a Wi-Fi network Open the Safari browser Click on this link or go to: http://giff.ly/iphonesettings Download and install the carrier profile Reset your network connection This will replace your current profile with giffgaff's Internet settings, including the parameters which can't be modified manually (e.g. proxy settings). MMS settings must be modified manually, see below.     Manual update of MMS Settings   You can view the APN settings on your iOS device in Settings > Cellular > Cellular Data Network.   Go to Settings Go to Cellular (or Mobile) Go to Cellular Data (or Mobile Data) Under MMS, enter the following settings: APN - giffgaff.com Username - giffgaff Password - [leave blank] MMSC - http://mmsc.mediamessaging.co.uk:8002 MMS Proxy - 82.132.254.1:8080 MMS Max Message Size - 2097152 MMS UA Prof URL - [leave blank] Switch mobile data off and on N.B. MMS will NOT work unless 3G is ON. (Settings > General > Network) Make sure Enable 3G is set to ON          Models using these settings  Back to top   The following devices use these settings:   iPhone - Manual method iPhone 3G, 3GS - Manual method iPhone 4, 4S - Automated method iPhone 5, 5C, 5S - Automated method iPhone 6, 6 plus - Automated method      Voicemail  Back to top   Setting up your voicemail see this article about voicemail   Visual voicemail sorry we don't have Visual voicemail, however there are alternatives such as Hullomail   Voicemail icon If your iphone is using IOS 7.1.1 or later, the red blob indicates new voicemail and you can tap the voicemail icon and access your voicemail.    If you're using iOS 7.1.0 or earlier, voicemail can be confusing on iPhone. You get the red blob on your Voicemail icon, but you can't use the Voicemail button to pick up your messages, you have to dial 443 instead. Changing to text alerts alleviates this:   Call 443 Press * to get to the main menu Press 4 for Mailbox Settings Press 1 for Notification options Press 1 to enable text notification  Now, when you get a voicemail, instead of the red blob you'll get a text like this, and you can just click "Call" to pick it up:      What's even cleverer is that if you get more than one voicemail, this text will update itself to say "2 new messages", "3 new messages", etc. You'll never see a big long list of texts here - just one, with the latest count of voicemails. Very neat.   Extra tip - if you add 443 to your Contacts, you can set a custom tone so that voicemails sound different to texts (iOS 5 & higher only).     iMessage  Back to top     After porting your number to giffgaff, iPhones often have a problem where your original giffgaff number appears rather than your own when you send iMessages to some people. There is an easy fix for this:    Go to Settings  Go to Messages  Switch iMessage OFF  Once it's switched off, turn it back ON again.  Wait for it to finish activating  Go to Settings  Go to Phone  Check that the number under "My Number" is correct,  if not, change it  Reboot your phone (switch the phone off and then on again) Your iMessages should now display the correct number.   This can also be verified by going to the Apple website to Manage your Apple I.D. On this link you will be able to update your phone number and other aspects of your Apple I.D.     giffgaff App  Back to top     Check out the official My giffgaff app. This handy app lets you manage your giffgaff account on the fly. You can download it from iTunes, just follow this link: My giffgaff for IOS. Please note: You cannot use the app to install internet settings for iOS devices   Handy links  Back to top   Getting started on giffgaff Guide to voicemail Guide to SIM Swap How do I top up? The 'My giffgaff' app    
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You can use your mobile phone when abroad with giffgaff - just follow the guide. Handy Video How it works Cost of using your mobile abroad How to limit the international charges Using your BlackBerry abroad Check your balance abroad Handy Links     Handy Video     Here is a quick video that will guide you through all the steps. If you require subtitles for this video then they are available by pressing the "subtitles/closed captions" button. Other languages are available within "settings" then "Auto translate".     If you would rather read about it check out the section below:    Back to top   How it works When you are abroad, your device uses the local mobile networks instead of giffgaff but you can still enjoy all of giffgaff services - this is called roaming.   As you are using a foreign network, you must use the international dialling code (+44) to call or text a UK number. To use this international code, strip off the leading zero at the beginning of the number and add +44 instead - e.g. a number starting 07912 becomes +447912.   For your convenience, you can add the international dialling code to the numbers saved in your phone, as it also works when you are in the UK      Back to top   Cost of using your mobile abroad Please note: Because the prepay system manages members balances during the data session (by reserving 1MB at the start of each session) some of the balance is reserved for data and members may not be able to use this for voice or text services. This reservation is released and available again once the data session is closed.   How your usage is charged.   goodybags and gigabags are only valid in the UK and your usage abroad is charged out of your airtime balance. However, if you have an active goodybag or gigabag then you will get reduced calls, texts and data in the EU only. For the latest tariffs see our pricing page.   When you use you mobile abroad all charges will be shown in your usage statement. Please Note: This section is updated once a day around 8.00 am. It contains data up to the previous day.   When you arrive in another country, you'll receive a text with the price for making/receiving calls and texts for that country. You can also find the details of the charges below to anticipate your budget.   Make sure to top up enough credit before leaving the UK as top-ups with a UK debit/credit card may be rejected when you are outside Europe. To avoid being short of credit during your travel, we recommend How to set-up auto top-up before you go.   If you are not used to using your phone abroad, you may need a quick explanation of who is paying when you are making or receiving a call. We prepared the table below so you can see who is charged for a call, when both you and your friend are using a UK mobile.     Your friend is in the UK Your friend is abroad You are in the UK For both of you: Receiving a call is free, calling is charged at normal UK rate For you: Receiving call is free, calling is charged at normal UK rate For your friend:  Calls are charged at roaming rate to make and receive You are abroad For you: Calls are charged at roaming rate to make and receive For your friend: Receiving a call is free, calling is charged at normal UK rate For both of you: Receiving calls is charged at the applicable roaming price for the zone you are in. Making calls is charged at the roaming rate for the zone you are in.   For instance, if you are in Germany and are calling a friend using a UK number in Uganda, you will be charged at the price of calling a UK mobile number (so EU rate). Your friend will be charged the cost of receiving a call in Uganda. If your friend was in Spain, you would pay the same charge (so EU rate).     giffgaff to giffgaff calls are charged according to the same rule i.e. they are free for the caller when in the UK and charged to the receiver when abroad.   Receiving texts is free, as is checking your balance. Simply key *100# and hit send to verify how much credit you have left.   While you're overseas, it doesn't cost anything when someone leaves a voicemail message. It'll only cost if you retrieve it while you're away. Instead of the 'per call' rate you would pay in the UK, you'll be charged at a "per minute" roaming rate for the country you are visiting.   Charges for European Union and selected countries.   If you call from any EU country, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Liechtenstein, Martinique, Monaco, Norway, Reunion, San Marino and Switzerland.   The EU countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (including Canary Islands), Sweden, United Kingdom.   The latest price for this list of country is available on our pricing page.   If you are roaming in Europe and calling a Non European number then you will be charged Rest of the World price. For example, if you are roaming from Italy and calling a South African number, you will be charged according to the 'Other countries" tariff below.   Charges for other countries.   Using your mobile in a country which is not listed in the previous section will be charged at a different price. These prices are referred to as Rest of World prices or R.O.W. The prices for these countries are available on our pricing page.   For the avoidance of doubt, the list of these countries is available in the "spoiler" section below:     Legend   Country - Your destination country. International Dialling Code - This needs to be added if phoning a landline/mobile that is 'native' to said country but not when dialling a UK landline/mobile. giffgaff Roaming Agreement - Does the country have an 'Roaming Agreement', Yes or No. O2 Contract Agreement - Only relevant for O2 contract customers. Tariff - Pricing is either E.U. Pricing or Rest of World Pricing (R.O.W) Possible Roaming Partners - This link has been added to show the possible networks available. It's mainly for O2 contract customers but may help identify networks when roaming.     Country International Dialling Code giffgaff Roaming Agreement O2 Contract Agreement Tariff Possible Roaming Partners Abkhazia +7 840 No Yes R.O.W No Link Available Afghanistan +93 No Yes R.O.W Network Operators Alaska +1 907 No Yes R.O.W No Link Available Albania +355 Yes Yes R.O.W Network Operators Algeria +213 Yes Yes R.O.W Network Operators American Samoa +1 684 No Yes R.O.W No Link Available Andorra +376 Yes Yes R.O.W Network Operators Angola +244 No Yes R.O.W Network Operators Anguilla +1 264 Yes Yes R.O.W Network Operators Antarctica +672 No Yes R.O.W No Link Available Antigua and Barbuda +1 268 Yes Yes R.O.W Network Operators Argentina +54 Yes Yes R.O.W Network Operators Armenia +374 No Yes R.O.W Network Operators Aruba +297 No Yes R.O.W Network Operators Australia +43 Yes Yes R.O.W Network Operators Austria +61 Yes Yes E.U. Pricing Network Operators Azerbaijan +994 No Yes R.O.W Network Operators Bahamas +1 242 No Yes R.O.W Network Operators Bahrain +973 No Yes R.O.W Network Operators Bangladesh +880 No Yes R.O.W Network Operators Barbados +1 246 Yes Yes R.O.W Network Operators Belarus +375 Yes Yes R.O.W Network Operators Belgium +32 Yes Yes E.U. Pricing Network Operators Belize +501 No Yes R.O.W No Link Available Benin +229 No Yes R.O.W Network Operators Bermuda +1 441 No Yes R.O.W Network Operators Bhutan +975 No Yes R.O.W No Link Available Bolivia +591 No Yes R.O.W Network Operators Bosnia and Herzegovina +387 No Yes R.O.W Network Operators Botswana +267 No Yes R.O.W Network Operators Brazil +55 Yes Yes R.O.W Network Operators British Virgin Islands +1 284 Yes Yes R.O.W Network Operators Brunei +673 No Yes R.O.W No Link available Bulgaria +359 Yes Yes E.U. Pricing Network Operators Burkina Faso +226 No Yes R.O.W Network Operators Burundi +257 No Yes R.O.W Network Operators Cambodia +855 No Yes R.O.W Network Operators Cameroon +237 No Yes R.O.W Network Operators Canada +1 Yes Yes R.O.W Network Operators Canary Islands +34 Yes Yes R.O.W No Link Available Cape Verde +238 Yes Yes R.O.W Network Operators Cayman Islands +1 345 Yes Yes R.O.W Network Operators Chad +235 No Yes R.O.W No Link Available Central African Rep +236 No Yes R.O.W No Link Available Chile +56 Yes Yes R.O.W No Link available China +86 Yes Yes R.O.W No Link available Christmas Island +61 Yes Yes R.O.W No Link available Colombia +57 Yes Yes R.O.W Network Operators Comoros +269 No Yes R.O.W No Link available Congo +242 No Yes R.O.W Network Operators Congo (DRO) +243 No Yes R.O.W Network Operators Cook Islands +682 No Yes R.O.W No Link Available Costa Rica +506 Yes Yes R.O.W Network Operators Croatia +385 Yes Yes E.U. Pricing Network Operators Cuba +53 No Yes R.O.W Network Operators Curacao +599 No Yes R.O.W Network Operators Cyprus (R.O.) +357 Yes Yes E.U. Pricing Network Operators Cyprus, North +90 392 Yes Yes R.O.W No Link Available Czech Republic +420 Yes Yes E.U. Pricing Network Operators Denmark +45 Yes Yes E.U. Pricing Network Operators Diego Garcia +246 No No N/A No Link Available Djibouti +253 No Yes R.O.W No Link Available Dominica +1 767 Yes Yes R.O.W Network Operators Dominican Republic +1 809 Yes Yes R.O.W Network Operators East Timor +670 No Yes R.O.W No Link Available Ecuador +593 No Yes R.O.W Network Operators Egypt +20 Yes Yes R.O.W Network Operators El Salvador +503 No Yes R.O.W No Link available Equatorial Guinea +240 No Yes R.O.W No Link Available Eritrea +291 No Yes R.O.W No Link Available Estonia +372 Yes Yes E.U. Pricing Network Operators Ethiopia +251 No Yes R.O.W Network Operators Faroe Islands +298 No Yes R.O.W Network Operators Fiji +679 No Yes R.O.W Network Operators Finland +358 Yes Yes E.U. Pricing Network Operators France +33 Yes Yes E.U. Pricing Network Operators French Guiana +594 No Yes E.U. Pricing Network Operators French Polynesia +689 No Yes R.O.W Network Operators Gabon +241 No Yes R.O.W Network Operators Gambia +220 No Yes R.O.W Network Operators Georgia +995 No Yes R.O.W Network Operators Germany +49 Yes Yes E.U. Pricing Network Operators Ghana +233 Yes Yes R.O.W Network Operators Gibraltar +350 Yes Yes E.U. Pricing Network Operators Greece +30 Yes Yes E.U. Pricing Network Operators Greenland +299 No Yes R.O.W Network Operators Grenada +1 473 Yes Yes R.O.W Network Operators Guadeloupe +590 No Yes E.U. Pricing Network Operators Guam +1 671 No Yes R.O.W Network Operators Guatemala +502 Yes Yes R.O.W Network Operators Guernsey +44 Yes Yes E.U. Pricing Network Operators Guinea +224 Yes Yes R.O.W No Link Available Guinea Bissau +245 No Yes R.O.W No Link Available Guyana +592 No Yes R.O.W Network Operators Haiti +509 No Yes R.O.W Network Operators Hawaii +1 808 No Yes R.O.W No Link available Honduras +504 No Yes R.O.W Network Operators Hong Kong +852 Yes Yes R.O.W Network Operators Hungary +36 Yes Yes E.U. Pricing Network Operators Iceland +354 Yes Yes E.U. Pricing Network Operators India +91 Yes Yes R.O.W Network Operators Indonesia +62 Yes Yes R.O.W Network Operators Iran +98 No Yes R.O.W Network Operators Iraq +964 No Yes R.O.W Network Operators Ireland +353 Yes Yes E.U. Pricing Network Operators Isle of Man +44 Yes Yes E.U. Pricing Network Operators Israel +972 Yes Yes R.O.W Network Operators Italy +39 Yes Yes E.U. Pricing Network Operators Ivory Coast +225 No Yes R.O.W Network Operators Jamaica +1 876 Yes Yes R.O.W Network Operators Japan +81 No Yes R.O.W Network Operators Jersey +44 Yes Yes E.U. Pricing Network Operators Jordan +962 Yes Yes R.O.W Network Operators Kazakhstan +7 Yes Yes R.O.W Network Operators Kenya +254 Yes Yes R.O.W Network Operators Kiribati +686 No Yes R.O.W No Link Available Korea, North +850 No Yes R.O.W No Link Available Korea, South +82 No Yes R.O.W No Link Available Kosovo +381 No Yes R.O.W Network Operators Kuwait +965 Yes Yes R.O.W Network Operators Kyrgyzstan +996 No Yes R.O.W No Link available Laos +856 No Yes R.O.W No Link available Latvia +371 Yes Yes E.U. Pricing Network Operators Lebanon +961 No Yes R.O.W Network Operators Lesotho +266 No Yes R.O.W No Link available Libya +218 No Yes R.O.W Network Operators Liechtenstein +423 Yes Yes E.U. Pricing Network Operators Lithuania +370 Yes Yes E.U. Pricing Network Operators Luxembourg +352 Yes Yes E.U. Pricing Network Operators Macau +853 No Yes R.O.W Network Operators Macedonia +389 No Yes R.O.W Network Operators Madagascar +261 No Yes R.O.W Network Operators Malawi +265 No Yes R.O.W No Link Available Malaysia +60 yes Yes R.O.W Network Operators Maldives +960 yes Yes R.O.W Network Operators Mali +223 No Yes R.O.W Network Operators Malta +356 Yes Yes E.U. Pricing Network Operators Marshall Islands +692 No Yes R.O.W No Link Available Martinique +596 No Yes E.U. Pricing Network Operators Mauritania +222 No Yes R.O.W No Link Available Mauritius +230 Yes Yes R.O.W Network Operators Mayotte +262 No Yes R.O.W Network Operators Mexico +52 Yes Yes R.O.W Network Operators Micronesia +691 No Yes R.O.W No Link available Moldova +373 No Yes R.O.W Network Operators Monaco +377 Yes Yes E.U. Pricing Network Operators Mongolia +976 No Yes R.O.W Network Operators Montenegro +382 Yes Yes R.O.W Network Operators Montserrat +1 664 Yes Yes R.O.W No Link Available Morocco +212 Yes Yes R.O.W No Link Available Mozambique +258 No Yes R.O.W Network Operators Myanmar (Burma) +95 No Yes R.O.W Network Operators Namibia +264 No Yes R.O.W Network Operators Nauru +674 No Yes R.O.W No Link available Nepal +977 No Yes R.O.W Network Operators Netherlands +31 Yes Yes E.U. Pricing Network Operators NLD Antilles +599 No Yes R.O.W Network Operators New Caledonia +687 No Yes R.O.W No Link Available New Zealand +64 Yes Yes R.O.W Network Operators Nicaragua +505 No Yes R.O.W Network Operators Niger +227 No Yes R.O.W Network Operators Nigeria +234 Yes Yes R.O.W Network Operators Niue +683 No Yes R.O.W No Link Available Norfolk Island +672 No Yes R.O.W No Link Available Northern Marianna Islands +1 670 No Yes R.O.W No Link Available Norway +47 Yes Yes E.U. Pricing Network Operators Oman +968 Yes Yes R.O.W Network Operators Pakistan +92 Yes Yes R.O.W Network Operators Palau +680 No Yes R.O.W No Link Available Palestine +970 Yes Yes R.O.W Network Operators Panama +507 No Yes R.O.W Network Operators Papua New Guinea +675 No Yes R.O.W No Link Available Paraguay +595 No Yes R.O.W Network Operators Peru +51 No Yes R.O.W Network Operators Philippines +63 No Yes R.O.W Network Operators Poland +48 Yes Yes E.U. Pricing Network Operators Portugal +351 Yes Yes E.U. Pricing Network Operators Puerto Rico +1 No Yes R.O.W Network Operators Qatar +974 Yes Yes R.O.W Network Operators Reunion +262 No Yes E.U. Pricing No Link Available Romania +40 Yes Yes E.U. Pricing Network Operators Russia +7 Yes Yes R.O.W Network Operators Rwanda +250 No Yes R.O.W Network Operators Saint Maarten (French Side) +1 721 No Yes R.O.W Network Operators San Marino +378 Yes Yes E.U. Pricing Network Operators Sao Tome & Principe +239 No Yes R.O.W No Link Available Saudi Arabia +966 Yes Yes R.O.W Network Operators Senegal +221 No Yes R.O.W Network Operators Serbia +381 Yes Yes R.O.W Network Operators Seychelles +248 Yes Yes R.O.W Network Operators Sierra Leone +232 No Yes R.O.W Network Operators Singapore +65 Yes Yes R.O.W Network Operators Slovak Rep +421 Yes Yes E.U. Pricing Network Operators Slovenia +386 Yes Yes E.U. Pricing Network Operators Solomon Islands +677 No Yes R.O.W No Link Available Somalia +252 No Yes R.O.W No Link Available South Africa +27 Yes Yes R.O.W Network Operators Spain +34 Yes Yes E.U. Pricing Network Operators Sri Lanka +94 No Yes R.O.W Network Operators St Helena +290 No Yes R.O.W No Link Available St Kitts +1 869 Yes Yes R.O.W Network Operators St Lucia +1 758 Yes Yes R.O.W Network Operators St Pierre & Miquel. +508 No Yes R.O.W No St Vincent +1 784 Yes Yes R.O.W Network Operators Sudan +249 No Yes R.O.W Network Operators Sudan, South +211 No Yes R.O.W No Link Available Suriname +597 No Yes R.O.W No Link Available Swaziland +268 No Yes R.O.W No Link Available Sweden +46 Yes Yes E.U. Pricing Network Operators Switzerland +41 Yes Yes E.U. Pricing Network Operators Syria +963 No Yes R.O.W Network Operators Taiwan +886 No Yes R.O.W Network Operators Tajikistan +992 No Yes R.O.W Network Operators Tanzania (Zanzibar) +255 Yes Yes R.O.W Network Operators Thailand +66 Yes Yes R.O.W Network Operators Togo +228 No Yes R.O.W No Link Available Tokelau +690 No Yes R.O.W No Link Available Tonga +676 No Yes R.O.W Network Operators Trinidad and Tobago +1 868 No Yes R.O.W Network Operators Tunisia +216 Yes Yes R.O.W Network Operators Turkey +90 Yes Yes R.O.W Network Operators Turkmenistan +993 No No R.O.W Network Operators Turks and Caicos +1 649 Yes Yes R.O.W Network Operators Tuvalu +688 No Yes R.O.W No Link Available Uganda +256 No Yes R.O.W Network Operators Ukraine +380 Yes Yes R.O.W Network Operators United Arab Emirates (UAE) +971 Yes Yes R.O.W Network Operators United States of America (USA) +1 Yes Yes R.O.W Network Operators Uruguay +598 Yes Yes R.O.W Network Operators US Virgin Islands +1 340 Yes Yes R.O.W Network Operators Uzbekistan +998 Yes Yes R.O.W Network Operators Vanuatu +678 No Yes R.O.W Network Operators Vatican City +39 Yes Yes E.U. Pricing Network Operators Venezuela +58 Yes Yes R.O.W Network Operators Vietnam +84 No Yes R.O.W Network Operators Wallis & Futuna +681 No Yes R.O.W No Link Available Western Samoa +685 No Yes R.O.W No Link Available Yemen +967 No Yes R.O.W Network Operators Zambia +260 No Yes R.O.W Network Operators Zimbabwe +263 No Yes R.O.W Network Operators   Ships/Ferries/Airplane Networks Country International Dialling Code giffgaff Roaming Agreement O2 Contract Agreement Tariff Possible Roaming Partners N/A +000 No Yes BBM have inclusive BlackBerry data roaming allowance of 10MB/day, E.U. only Network Operators      Back to top   How to limit the international charges Data charges can be very costly when you are using your mobile abroad - even if you are not using internet actively, apps may consume data in the background. As general advice, don't use "data hungry” applications when you are abroad such as video applications, downloading files or Apps. The best solution to prevent these charges is simply to switch off data roaming on your handset.    Apple iPhone (iOS 6 and below) 1) Go to "Settings" then "General" then "Network". 2) Slide "Data Roaming" to OFF as required. Apple iPhone (iOS 7) 1) Go to "Settings" then "Cellular". 2) Slide "Data Roaming" to OFF as required.   Note: All versions of iOS require 'mobile data' to be toggled ON in order for the 'Data Roaming' button to appear.    Android 1) From the home screen press the "Menu" button and select "Settings" 2) Select "Wireless and networks" then "Mobile networks" 3) Tick or untick the "Data roaming" box as required.   Other operating systems offer similar settings. You can also look at your device apps stores to find an app to fit this need.     Bar international use   If you want to take no risk, we can bar your data usage.   Switch off mobile internet: You can contact an agent and ask to put a Mobile Internet Bar on your phone, which means your mobile internet will stop working. Once the bar is on, your mobile internet won't work in the UK or abroad. You'll have to request it to be switched back on when you're ready. Switch off roaming: You can contact an agent and ask to put a Roaming Bar on your phone, which will stop texts, calls and mobile internet while you're abroad. You'll have to request it to be switched back on when you're ready.   Please keep in mind that barring/unbarring your data access will take a few hours so this solution is not to be used if you need to reactivate your Internet access quickly.   Call and text services: Manage the type of calls and texts you can make/send and receive, including restricting international calls and access to premium numbers. To do this go to Call and text service settings     Other advice to reduce the charges   Look for Wi-Fi hotspots: If there's a free or low cost Wi-Fi alternative use it instead of cellular data. Prefer sites which have a mobile version: If you have the choice between different sites, use one with a mobile version - it will be optimised and will consume less data. Make sure that your emails are not checked in real time: If you use email make sure to set your email application to look for new email only on your request - not automatically. Make sure you turn off automatic app updating: Set these to manual.      Back to top     Using your BlackBerry abroad BlackBerry Messenger and all the other BlackBerry services work when you are using your BlackBerry abroad. Moreover, BlackBerry Services come with a free daily data allowance of 10MB to use in the European Union. If your daily usage exceeds 10MB, or if you are roaming outside of the European Union zone, roaming charges apply.  Please note that handsets running BlackBerry 10 do not need the BlackBerry Services so they can't receive this free data allowance - standard roaming rates will apply      Back to top   Check your balance abroad On your phone   Just like in the UK it's free to check your balance - Simply key *100# and hit send - don't worry it doesn't cost anything to check     Online   Within giffgaff.com you can get your balance, update your payment details and check your transactions.      Back to top   Handy Links Call and text service settings   Back to top    
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If you find that your gigabag has run out of data early, or that your goodybag has run out of either calls or data you can keep on using our services at PAYG rates using your airtime credit until your gigabag / goodybag expires.   Another solution is to simply purchase a new plan (goodybag or gigabag) to start right now.   Please note: This is only possible if you have less than 5 minutes or 5 MB's left in your active plan. The purchase can be made at any time except between 7.30 p.m. & midnight on the date of expiry of your active gigabag / goodybag.   Handy Video How do I topup? (This article will open in a new window) How do I buy a goodybag? (This article will open in a new window) How do I start a plan (goodybag / gigabag) early using my PC? How do I start a plan (goodybag / gigabag) early using my giffgaff App? Where do I get help if I need it? Handy Links   Handy Video   Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:    Back to top How do I start a plan (goodybag / gigabag) early using my PC?   You can start your queued goodybag / gigabag early by following the below step by step instructions:    Login to your giffgaff account here Head on over to your giffgaff dashboard If you have less than 5 minutes or 5MB's in your active plan then a message will appear under My goodybags (Shown below) Now click the "Start my queued goodybag now" button (example shown above) Your new goodybag will now show as active on your giffgaff dashboard here Please note: Starting your queued goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.   You can start a recurring goodybag / gigabag early by following the below step by step instructions:   Login to your giffgaff account here Head on over to your giffgaff dashboard If you have less than 5 minutes or 5MB's in your active plan then a message will appear under My goodybags Now click the "Start my recurring goodybag now" button You will now be directed to the payment screen. Confirm that you wish to pay for your new goodybag / gigabag with the card details already stored within your giffgaff account by selecting "Pay Now" An order confirmation screen will now be shown Your new goodybag will now show as active on your giffgaff dashboard here   Please note: Starting a recurring goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.    Back to top How do I start a plan (goodybag / gigabag) early using my giffgaff App?   You can start your queued goodybag / gigabag early by following the below step by step instructions:   Login to your giffgaff app If you have less than 5 minutes or 5MB's in your active plan then a message will appear under My goodybags Now click the "Start your next goodybag now" button Your new goodybag will now show as active on your "My Account" tab Please note: Starting your queued goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.   You can start a recurring goodybag / gigabag early by following the below step by step instructions:   Login to your giffgaff app If you have less than 5 minutes or 5MB's in your active plan then a message will appear under My goodybags (Shown below)    Now click the "Start your next goodybag now" button (example shown above) When you select a new goodybag or gigabag or recur your plan early, the payment for the new plan is taken at this point and a payment confirmation page is displayed. Confirm that you wish to pay for your new goodybag / gigabag with the card details already stored within your giffgaff account by selecting "Pay using card" (shown below)   An order confirmation screen will now be shown Your new goodybag will now show as active on your "My Account" tab Please note: Starting a recurring goodybag / gigabag early will remove any remaining allowance (data, texts, minutes) that you may have left on your active goodybag / gigabag.    Back to top Where do I get help if I need it?   Your first port of call when you need help is:   Our Help & Support forum Our Help & Support forum is available 24/7, 365 days a year to assist with most issues excluding account / payment related enquiries (however they can point you in the right direction for the relevant assistance if asked).   You can post a help request here: https://community.giffgaff.com/t5/Help-Support/bd-p/QA1 , Please select the "Start a new topic" button and then describe your issue in as much detail as possible. Please do not include any personal details (email, phone number, card or bank account details) within your post as it is a public forum.   Please stick around after posting so that you can see all the helpful replies & to answer any questions that our helpers may have.   Our giffgaff Agents Our agents are giffgaff employees who have access to your giffgaff account and can assist you further with payment & account related issues. Our agents can take up to 24 hours to respond to your enquiries so its always best to check if your issue can be solved quicker through our Help & Support forum.   You can ask an agent about your issue using this superb guide here: https://community.giffgaff.com/t5/Using-giffgaff/When-to-contact-an-agent/ta-p/9114714    Back to top Handy Links   Help & Support Forum When to contact an agent How to Top-Up How to purchase a goodybag    Back to top  
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GiffGaff Short Codes - Access Hidden Parts Quickly.   A reminder of short codes that can be used with giffgaff.   Use with caution.....make sure you want the changes to your phone that these codes will induce.   If anyone has any suggestions for additions.....please let me know.   Type Function Comment Balance text balance *100*5# (NOTE: unlimited texts will display as 0 with no expiry date) Balance goodybag balance *100*7# Balance giffgaff to giffgaff free calls expire *100*1# Balance remaining airtime credit *100# Call divert all calls all times ** 21* phone number where calls are to be forwarded # Call divert all calls all times cancel dial #21# Call divert all calls all times status *#21# Call divert ALL DIVERTS cancelled ##002#  Call divert ALL DIVERTS reactivate *002# (if previous clearing/cancelling using ##) *002*number# (if no number cached) Call divert no reply ** 61* phone number where calls are to be forwarded # Call divert no reply cancel #61# Call divert no reply status *#61# Call divert not reachable ** 62* phone number where calls are to be forwarded # Call divert not reachable cancel #62# Call divert not reachable status *#62# Call divert when busy ** 67* phone number where calls are to be forwarded #  Call divert when busy cancel #67# Call divert when busy status *#67# Call waiting activate call waiting *43# Call waiting cancel call waiting #43# Call waiting status *#43# Calling line identity Hide calling line identity #31# (then number you are calling) Calling line identity Show calling line identity *31# (then number you are calling) Calling line identity Status *#31# Cell broadcast Displays the area code of your  nearest transmitter Channel 200 IMEI Handset identity *#06# Incoming CLI presentation Calling line presentation check *#30# PIN code 1 Change SIM pin code  **04*oldpin*newpin*newpin# PIN code 2 Change SIM pin2 code  **042*oldpin*newpin*newpin# SMS delivery receipt SMS delivery receipt prefix the text message with *0#  SMS Service Centre number SMS Service Centre number +447802002606 Voicemail number of rings before divert dial  **61*443 *10*amount of seconds# followed by SEND – Amount of time in increments of 5 secs maximum 30 Voicemail Turn ON 1616 Voicemail Turn OFF 1626 Voicemail  Retrieve Voicemail  443                   Top Up Top up own phone by voucher 43430 Top Up Other Mobile Topping up another member's phone by voucher  #31#43430 (The voice then prompts for the 11 digit giffgaff number to be topped up. As soon as the number is acknowledged as a giffgaff number (other networks aren't recognised ), the £15 goodybag sales pitch kicks in, then the next prompt is " press 1 to top up by voucher ") Note: You can control all of the conditional diverts together  using *004*number# where "number" is the one you want to divert to, e.g. *004*443# for giffgaff voicemail. The conditional diverts can then be switched off and on using #004# and *004# provided that the last number has not been cleared by using a version starting with double #, like the ##002# in the list above.   UPDATED 18.10.2011 - Thanks to antraf1982. UPDATED 26.11.2011 - Thanks to andy0. UPDATED 03.02.2012 - Thanks to sbernard1 UPDATED 03.02.2012 - Thanks to____ UPDATED 15.10.2012 - Thanks to danthescan UPDATED 03.02.2013 - Thanks to johninboro2 UPDATED 28.07.2013 - Thanks to harribubble UPDATED 05.11.2013 - Thanks to kevgaxx UPDATED 24.07.2014 - Thanks to philbond UPDATED 29.10.2014 - Thanks to islandstifle  UPDATED 18.11.2014 - Thanks to scrappydez UPDATED 24.12.2014 - Thanks to ian011 UPDATED 08.06.2015 - General review UPDATED 10.08.2015 - Detail review UPDATED 18.10.2015 - Detail review UPDATED 18.10.2015 - Thanks to iphink UPDATED 13.07.2016 - Thanks to jesi23  
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The following guide gives you everything you need to know to setup and use your Android phone on giffgaff:   Setting up Internet & MMS Application force closes/settings won't save I've entered all the settings and it still doesn't work ... OTA Updates Voicemail My phone doesn't recognise my number...       Setting up Internet & MMS  Back to top       The following step by step guide will walk you through installing the settings for Internet and MMS. The settings for both Internet and MMS have been combined into a single APN and will work for most Android phones.   Press the Menu key Tap Settings Tap Wireless & networks Tap More if you are on Android 4.0 or later Tap Mobile networks Tap Access Point Names Tap a giffgaff APN (if there are no APNs go to step 11) Press the Menu key Tap Delete APN Repeat 6, 7 and 8 until no giffgaff APNs remain Tap the Menu key Tap New APN Tap Name then tap the text box and enter 'giffgaff' then tap OK Tap APN then tap the text box and enter 'giffgaff.com' then tap OK Tap Username then tap the text box and enter 'giffgaff' then tap OK Tap Password then tap the text box and ensure the box is blank, then tap OK Tap MMSC then tap the text box and enter 'http://mmsc.mediamessaging.co.uk:8002' then tap OK Tap MMS proxy then tap the text box and enter '82.132.254.1' then tap OK Tap MMS port then tap the text box and enter '8080' then tap OK Tap MCC then tap the text box and enter '234' then tap OK Tap MNC then tap the text box and enter '10' then tap OK Press the Menu key Tap Save Tap the circle next to giffgaff so a green dot appears. Press the Back key four times to return to the home screen. Turn you phone off and back on again   Summary below to copy/paste each into your phone:     Field name Copy/Paste Access point name: giffgaff APN: giffgaff.com Proxy Server Address: [blank]* MMS Proxy: 82.132.254.1 Proxy port / MMS port:  8080 Username: giffgaff Password: [blank] MCC: 234 MNC: 10 Server / MMSC: http://mmsc.mediamessaging.co.uk:8002 APN type: mms   *Make sure not to confuse "proxy" and "MMS proxy". The first one must be left blank and the value for MMS Proxy is 82.132.254.1    We have received feedback that certain phones running Android 4.2 Jelly Bean were working better with the following additional settings (which can otherwise be left blank).     Field name   Authentification type PAP APN Type default,supl,mms     If you are still unable to use Internet after changing these settings, you can verify the following section or ask the community to help you configure your device.           Application force closes/settings won't save  Back to top       Don't worry, this happens sometimes if the APNs have become corrupted. The phone has a long list of APNs that you cannot see until you insert a SIM that will use them but these APNs can become corrupted causing force close errors or just stopping the settings being saved. To get around this we need to delete all the APNs and start again:   Connect your phone to Wi-Fi at home, a friends or a local hotspot Tap the Up Arrow to open All Apps Tap Market Tap Search (magnifying glass icon top right) Type APN Backup into the search box and tap Search (magnifying glass icon top right) You will get a result APN Backup & Restore, tap it and tap Install on the next screen Tap OK on the warning screen Wait for the phone to say Successfully Installed in the notification bar at the top Press the Back key twice to return to the home screen Tap the Up Arrow to open All Apps Tap APN Backup & Restore Tap Delete APNs Tap Yes to the warning and then tap Close on the Delete Succeeded message Press the Back key to return to the home screen Turn off your Wi-Fi connection Switch your phone off and back on again You will now be able to enter the internet settings following the instructions above       I've entered all the settings and it still doesn't work...  Back to top       If after entering all the settings successfully and rebooting your phone you still cannot access the internet then it's time to double check the settings.  Some third party keyboards can add an extra space at the end of the different fields (username, password, etc...) and this will stop it working so check and remove extra spaces.  Also check all . and : are correct and you haven't put a , or ; by mistake.   If you are running JuiceDefender then remove it until you have installed the settings and got your connection working as it is known to sometimes cause problems with the connection.   Some people have also had problems with other APNs conflicting or even overriding the giffgaff APN so try removing all other APNs and just leave the giffgaff APN with the green dot next to it as shown in the third screenshot above.   For some reason the Orange branded San Francisco will not work with a single APN.  If you have a San Francisco you will need to use 2 seperate APNs as set out in this thread.   If everything is correct but you still can't access the internet and you've activated your SIM card recently then there could be a data bar on your account.  All SIM cards are sent out semi-activated with data barred so you can check the signal strength before you activate and top up.          OTA updates  Back to top       You will be able to get OTA Updates when using giffgaff's network for your internet connection and also when using Wi-Fi at home, a friend's or a hotspot. If your phone was supplied by another network then you will still get the updates from that network, if it is unbranded then the updates will come directly from the manufacturer.   Some major updates like going from 1.6 to 2.1 or going from 2.1 to 2.2 will usually reset all your network settings and you will have to enter them again following the instructions above from the beginning.       Voicemail  Back to top       All Android phones currently detect that giffgaff runs on the O2 network and automatically sets the voicemail number to the O2 voicemail number 901. If your phone is running Android 2.1 then you will be unable to change the voicemail number from 901 and you will have to ring 443 manually.   If you are running Android 1.6 or 2.2 then you can change the number to 443 as follows:   Press the Menu key Tap Settings Tap Call Tap Voicemail settings Tap Voicemail number then tap the text box and enter 443 then tap OK Press the Back key 3 times to return to the home screen Turn you phone off and back on again If you are running Android 4.0 (Ice Cream Sandwich) or above, then you can change the number to 443 as follows:   Open the dialler. Press the menu key. Tap Settings. Tap Voicemail Settings. Tap Voicemail Number then tap the text box and enter 443 then tap OK. Tap OK in the confirmation box. Your voicemail number is now changed.     My phone doesn't recognise my number...  Back to top       giffgaff does not allocate you a phone number until after the SIM is activated and topped up for the first time.   This means that your phone number is not programmed to the SIM, so your Android phone cannot read it from the SIM. Unfortunately Android phones are not capable of programming your number to the SIM which can cause two different problems:   Your picture will not show in text conversations and various other places. The fix for this is to add your phone number to the contact at the top of contacts list called My contact card that should already show your name. If you don't have this special contact try adding it, if it still doesn't work then look at the next solution.  Some applications will not work as these require your phone number to identify you. The fix for this requires that you put your SIM into another phone to program your phone number to the SIM card. Most SE and Nokia phones can do the job, even the iPhone can program your number to the SIM so just borrow a friends phone for a minute or two if you don't have a spare phone at home.    
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Hello,   If you have been redirected here by our shortlinks, kindly note that this thread has been updated and can be found here now:   Click for Service-Checker   Thank you for your patience while we update/change the previous links.   Roxy             Disclaimer: Below shows O2's site. If the item below refers to anything other than service then it is referring purely to O2.       So what should I do now?   If there is a problem in your area: Sit tight. Mast problems get sorted by engineers, so they will go back to normal soon.    If there is not a problem in your area: Ask the community. They'll be able to dig a little deeper and help you sort it out within minutes.     
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Welcome to giffgaff. You probably have a lot of questions about how things work so we prepared this guide to get you started. Before you receive your SIM Activate your SIM Set up data and picture messages (MMS) Transfer your phone number to giffgaff Useful numbers How to top-up Personalising your service How to get the best value How to get help How to find out your giffgaff mobile number Download the giffgaff app     Before you receive your SIM If you just ordered your SIM card and are looking for more information while we are delivering it to your door, we released a series of guides to support your first steps with giffgaff.   They are an introduction to the topics covered in this article, and gives you a heads-up on what's coming next. If you are still hungry for information after reading them, the Knowledge Base contains more detailed guides on each subject    Back to top   Activate your SIM Before we get started, let's make sure that your device is unlocked and that you have coverage where you are.   Start by inserting the SIM card into your device:   Detach the SIM card from its holder. SIM cards are 3 SIMs in 1 (called "triple SIMs"), simply pop out the size of SIM you need Insert it into your device Turn your device on If your phone asks for a PIN code, enter "5555", and press ok. See a signal? Yes - Great, you can now activate your SIM card No - It could be due to your phone being locked to your previous provider - don't worry, we have a handy guide which gives you advice about how to unlock your phone in our "unlockapedia". If your phone is not locked, you may want to check the coverage in your area. Head to 'Activate my SIM' - you'll need to top-up your new giffgaff SIM to activate it (see this guide for more info).    Back to top   Set up data and picture messages (MMS) When you popped your SIM in your phone, the first thing you'll want to do is make sure that you have the right settings to get data/mobile Internet and Picture Messaging (MMS) up and running.   The giffgaff settings are:   Name: giffgaff APN: giffgaff.com Username: giffgaff Password: [Leave this section blank] MMSC: http://mmsc.mediamessaging.co.uk:8002 MMS Proxy: 82.132.254.1 MMS Port: 8080 MCC: 234 MNC: 10   If you are not sure how to use these settings, you'll find more info in the guides we wrote for iPhone, Android and BlackBerry devices. For step by step guides to setting up your device, please visit our device settings page here.    Back to top   Transfer your phone number to giffgaff You can transfer your old number to giffgaff, it could be switched over as early as tomorrow if you get a wriggle on.   Two simple tasks:   Ask your old network for your PAC; Let us know what that code is and when you want your number to be transferred You can also read this guide which explain all there is to know to transfer your number to giffgaff.    Back to top   Useful numbers Subject Number Guide / Article Voicemail  Your voicemail number is 443 (GIF) Guide to voicemail Balance notifications To check your balance dial *100# or   To check the remaining minutes and your goodybag expiry date dial *100*7#   The pop up notifications, you'll either love them or hate them - you can switch them on/off under My profile & settings How do I check my balance? Shortcodes Shortcodes are used to access quickly network functions from your phone - a bit geeky, but some are handy. Useful Network Shortcodes SMS Support Send keywords (e.g. membername) to 43430 to receive instant information. List of keywords      Back to top   How to top-up We have different ways to help you manage your top-ups so you don't have to run out of credit.    Subject Information Guide / Article Top-up Everything you need to know about top-up Guide to top-up Recurring goodybag Set and forget. Set your goodybag to recur and it'll automatically pop onto your account each month.   Update your recurring goodybag settings under My Payment Details Guide to recurring goodybag Voucher top-up If you're not by a PC, you can buy a giffgaff top-up voucher at an off licence/ supermarket and top-up via your phone (IVR number, dial 43430)   Just ask for a "giffgaff top-up voucher" - the phone number will be printed on the paper voucher.  You can also use an O2 top-up voucher, but don't dial the number on the voucher - use 43430 instead Guide to top-up vouchers Auto top-up Set up auto top-up, so it automatically tops you up when your balance drops below £3.   Update your Auto Top-Up settings under My Payment Details Guide to auto top-up    Back to top   Personalising your service There are also a few options that you can manage to tweak our services to your liking.   Subject Information Guide / Article Adult content Turn on/off the adult content bar under My profile & settings How do I lift the adult content bar? Marketing preferences To get recommended plans, points and usage statements etc you'll need to be opted in to marketing messages, update your Contact permissions under My Details.   Add "no_reply @ giffgaff.com" to your contact list to make sure to receive our emails. Guide to personalised usage statement Personal details You can update your postal address, email address and password under My Details Guide to your giffgaff details    Back to top   How to get the best value Free giffgaff to giffgaff calls: Did you know you get free giffgaff to giffgaff calls and texts? You can order a free SIM to be sent to your friend, or pass on your personalised order link – get them on giffgaff and you can call and text them for free. To qualify for this a top-up or goodybag / gigabag purchase must be made with a voucher or credit / debit card at least once every three months. NB purchases made from airtime credit do not qualify. See here for more details. Recommended plan: Each month we send our members a summary about how you use your phone via a ‘Personalised usage statement. If you have a goodybag, we send this by email 2 days before your goodybag expires. If you're on Pay As You Go (PAYG, ie you're using credit each time you call/text), we send that at the beginning of each month. We give you an update about how you’ve used your phone and what the best plan could be for you (i.e. a goodybag or just our great value Pay As You Go rates at 5p/text and 15p/min). You need to be opted in to marketing to receive these emails, update your Contact permissions under My Details. Usage summary: Once you've been on giffgaff for more than 3 weeks - text "plan" to 43430 and within 10 minutes it'll pop back your recent usage and recommended plan (note: if you text earlier than 3 weeks, we won't have enough info to recommend a plan, the message you get back will say wait a bit longer for your recommended plan). We are also displaying a message after each call and text to let you know how much balance you have left. Members love it or hate it - if you are among the latter group, you can switch them off from My giffgaff.    Back to top   How to get help Remember, giffgaff is a little different - we don't have a call centre, instead we have an army of members answering questions within our community, they'll typically answer your question within a couple of minutes.   We have a small Agent team who take questions which are account related only - i.e. if you have a question about your bill, problem with your account that requires you to give some personal details like credit card info etc.   Whether you have a simple question or an issue to solve, the best way to do it is to follow this simple method:   Search the Knowledge Base: get an immediate answer We have identified the questions which are the most often asked by the members and created articles answering all of them. It will answer most of your questions.   Ask the community: get an answer back in a few minutes giffgaff is all about members helping members, if you have a question – ask the community, they'll give you an answer typically in less than 2 minutes that's 24/7.   It's important that you read our community guidelines for posting on the community. The giffgaff forum is a public, family friendly and welcoming place for all and we have the community guidelines in place to make sure that it stays that way.   Ask an agent: get an answer back within 24 hours Choose the appropriate category and ask the agents to verify your account.    Back to top   How to find out your giffgaff mobile number You can find your giffgaff number via the following methods:   Visit your giffgaff dashboard - Your number will be displayed under your username. Text NUMBER to 2020 or 43430 - You will get a text reply within a few minutes with your number. From our giffgaff app - your number will be displayed within the home page after you login. Here is a quick video that will guide you:      Back to top   Download the giffgaff app     Check out the official My giffgaff app for your phone. This handy app lets you manage your giffgaff account on the fly.     You can download it from iTunes, just follow this link: My giffgaff App for IOS. You can download the Android app on the Playstore, just follow this link:  My giffgaff App for Android      Back to top      
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Hi all,   We were chatting in the office and came up with an interesting theory on the whole ash cloud that is keeping the planes grounded. We reckon there is likely a connection between the Polish plain going going down and no one being able to fly.   There are no picture of said volcano, nor any visible sign of any cloud.   So it's likely a story to tell 'the people' while the government is sorting something out with whomever is taking down the planes or has the ability to do so.   What lends further credibility to our theory is the fact that we have a friend who works for an airline company, which apparently has a whole range of stories ready, in case of emergencies. Complete with photos, quotes from scientists, etc. etc. To fit in with whatever situation is needed.   Does anyone else have any good conspiracy theories on this?   Cheers,   Vincent
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How do goodybags and gigabags work? The benefits of them and how to get your hands on one. Handy Video What is a goodybag? What is a gigabag? How can I buy them? How can I buy a goodybag early? Non-standard calls Handy Links     Handy Video     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:    Back to top   What is a goodybag? A goodybag is a bundle which contains a quota of U.K. minutes, texts and data. goodybags last for one month and can be used only whilst you are in the U.K.   See the current goodybags available from giffgaff   Your goodybag allowance and your airtime balance are separate items. You can check your remaining goodybag minutes and expiry date by calling *100*7# from your giffgaff mobile or via My giffgaff or the giffgaff mobile app.   If you use all of your goodybag minutes, texts or data before the goodybag's expiry date, you will then be charged out of your airtime balance at the standard PAYG rate for calls and texts. Data will be charged at 2p per MB until the expiry date of your goodybag, after which you will be charged at the standard PAYG rate for data.   If you have less than 5 minutes of calls or 5MB of data remaining, you can instead decide to purchase another goodybag early before the expiry date of the current goodybag.      Back to top   What is a gigabag? Our gigabag plans are data-only goodybags for members who only require a data package on their phone and are happy to pay standard PAYG rates for their calls and texts. A gigabag is not an add-on to an existing goodybag.   See the current gigabags available from giffgaff   All of our gigabags come with a 50MB buffer.   If you purchase a gigabag and wish to make calls or texts from your phone then you will also need to add airtime credit to your account.      Back to top   How can I buy them? It's very easy to buy a goodybag or a gigabag, just follow these steps:   Log in to My giffgaff. Go to the Buy a goodybag section. Select either a goodybag or gigabag Click Select on the item that you want to add to your account. If you wish to add more airtime credit at the same time, click Select against the amount you wish to add (see note below). If you do not require more airtime credit now, review your basket and click on I only need a goodybag. You are invited to recur your goodybag, see the Recurring goodybags guide for more information. If you added airtime credit in the previous step, you also have the option to turn on auto top-up. Review your basket again, then click Continue. (a) If you wish to pay for your purchase using existing airtime credit, click the Exchange airtime credit button at the top of the page. This will confirm your order. (See note below) (b) If you wish to pay using a debit or credit card, complete your card details. (c) If you wish to pay using Paypal, select the option then click 'Continue to Paypal' and you will be redirected to the PayPal website so that you can login with your PayPal account. Click on Confirm order. The items you've purchased will be immediately added to your giffgaff account and will be visible on the right hand side.     Notes:   If you usually use recurring goodybags then you must turn them off before buying a goodybag from credit. The option to exchange airtime credit for a goodybag will not appear under the following circumstances, as these options require payment via debit/ credit card or Paypal: You do not have enough airtime credit to pay for the goodybag you've selected. You add additional credit to your basket You set your goodybag to recur.      Back to top   How can I buy a goodybag early? If you run out of minutes or data in your current goodybag you can purchase a new goodybag early. There are different ways to buy a goodybag early, depending on the result you want to achieve:   You want your goodybag to be renewed automatically every month. You will need a recurring goodybag. You want to pre-purchase your next goodybag so it starts when your current goodybag expires. You will need a queued goodybag. You don't have any data or minutes left in your current goodybag and you want to buy a new one right now. You can buy a goodybag and start it early.   The third option, starting a new goodybag early, is only available when you have less than 5 minutes or 5MB left in your current goodybag and at any time up to 7.30 p.m. on the expiry date of the current goodybag.   To purchase a goodybag early:   Log in to My giffgaff. If you have less than 5 minutes or 5MB left in your goodybag then a message will appear under My goodybags. If you are recurring your goodybag, you can decide to recur your next goodybag right now. If you have a queued goodybag, you can decide to start your queued goodybag right now. If you have no recurring or queued goodybag, you can select a new goodybag to start right now. When you purchase a goodybag early, it erases your current goodybag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now. When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed. Your new goodybag is active and is visible in My giffgaff.      Back to top   Non-standard calls Picture messages (MMS), calls to service, premium and other non-standard numbers and other services not included in the goodybag allowance will be debited from your airtime credit. See this article for a detailed list and the U.K. pricing page for a breakdown of the different call and message costs.   Calls and texts to foreign numbers are not included in your goodybag and are debited from your airtime credit. The detail of the rate for each location can be found on the International pricing page.   Your goodybag cannot be used when you are abroad. All your calls, texts or data usage that would normally fall under your goodybag allowance will be debited from your airtime credit and roaming rates apply. If you are in the EU and you have a goodybag or gigabag then you will get reduced prices on calls, texts and data.      Back to top   Handy Links Guide to recurring goodybags Guide to queued goodybags Inclusive and non-inclusive calls, texts and services Call and tariffs to U.K. mobiles and landlines Policy to manage illegitimate usage and tethering    Back to top    
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Now that your SIM card is activated and you can use Internet on your phone, you might want to keep your phone number and transfer it to your new SIM, if you do then this is the article for you.     1. Prepare for Activation 2. Configure your device 3. Keep your Number 4. Future Top-ups 5. Earn Payback             What you will need   Your PAC (Porting Authorisation Code)       Get your PAC   |   Prepare for the Transfer   | Request the Transfer   Prepare for Next Step        Get your PAC   Call up your previous network and request your PAC. You'll find below the contact details for each mobile provider, you can also find more information on the website of your previous mobile network.     Network Phone Number Details Vodafone 0333 304 0191 Indirect line to PAC department Orange 0800 079 7777 Direct line to PAC department O2 0800 028 8151 Ask for "Retentions" T-Mobile 0808 121 9999 Choose Option 2, then ask for "Retentions" 3 0800 358 6796 Choose Option 2, then ask for "Retentions" Tesco Mobile 0345 301 4455 Say you need your PAC Asda Mobile 0800 952 0101 Choose Option 1, then 3, then 4, then 1 Virgin Mobile 0808 100 8282 Ask to be put through to Customer Services Talk Mobile 0800 049 4401 Ask to be put through to Customer Services Lyca Mobile 0800 652 7566 Ask for "Retentions" Lebara Mobile 020 7031 0791 Say you need your PAC Vectone Mobile 020 7179 0134 Say you need your PAC Family Mobile 0800 112 4350 Say you need your PAC iCard Mobile 020 7870 5722 Say you need your PAC           Prepare for the Transfer   Transferring your number will deactivate your old SIM so you need to transfer any data you might want to keep from your old SIM card to your phone memory.   Ensure you have made a note of all your important numbers on your old SIM / mobile, or any data from your message folders, as well as calendar reminders as these will not be transferred with your mobile number and may be lost.   Note that credits and minutes can't be transferred from a network provider to another. If you have remaining credits with your previous mobile phone provider, they will be lost when your old SIM will be deactivated.           Request the Transfer   Once you are ready to transfer your number, you can submit your PAC.    If you request to transfer your number before 3pm, your number may be transferred on the next day.      Day of request (Requests Before 3pm): Day of transfer: Saturday, Sunday and Monday Tuesday Tuesday Wednesday Wednesday Thursday Thursday Friday Friday Monday       To submit your PAC:   Log into your giffgaff account Check your SIM is active  Go to "Help"> "Transfer your number" to load the transfer form Fill the form, including the number you wish to transfer, the PAC and the date you wish the transfer to take place on.  (This date must be within the next 14 days) Verify this information to avoid any delay Click on "Transfer your number to giffgaff" That's it, you just have to wait for the transfer to go through.   On the day of the transfer, you will experience a loss of service on your old SIM at some stage between approximately 9am and 6pm. As the process is dependent on your previous mobile operator releasing your number, we cannot offer assurances about the length of time you will be without service.   When you lose service on your old SIM, you will see an error message similar to "SIM card registration failed." At this point, you should put your new SIM into your mobile, your number will be transferred.          Prepare for the next step   You are now ready to get going and there is nothing more you need to do at this stage. The following article gives information about how to anticipate your future credit and goodybag purchases.   To prepare for this step, we advise you to check your usage regularly, so that you can purchase the most appropriate plan for your needs.     Top Tips   You can check your remaining airtime credit and allowance by calling the following numbers (it's free!) Pay As you Go credit: *100# Goodybag minutes: *100#7 You can also check your balance and goodybag allowance in your giffgaff account Credit is displayed in the balance and goodybag minutes and data in the "My giffgaff" section. Goodybags are not displayed in the balance.                 Step  2:  Learn how to Configure Your Device  Ask the community about keeping your phone number   Step 4:  Learn about your Future Top-ups   
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Since iOS version 7.1.1, giffgaff became an official Apple carrier, which makes using an iPhone on giffgaff much easier.   If you are using iOS 7.1.1 or above your MMS & Internet settings will be installed automatically when you insert your new giffgaff SIM.   If you are using an older version of iOS we advise you to update to the latest version. Why update IOS? How to update After the update Handy Links     Why update IOS? As a general rule, we always advise you to update to the latest version of your phone software so you can enjoy the latest features, and ensure you are using the safest version.   If you are currently using a version of iOS older than 7.1.1, you are missing the following features which the new version brings:   The network logo displays giffgaff instead of O2-UK. The voicemail button is set to dial 443. The Internet and MMS settings are managed automatically, minimising possible troubles using Internet and MMS. You can now use the personal hotspot function.    Back to top   How to update To update your iDevice to the last available version of iOS go to:   Settings General - if there is a newer version available, a notification is displayed next to the label The details of the version are displayed, tap "Install now" Read and accept the Terms and Conditions The installation starts Your iDevice will reboot All done, enjoy the new version   It's also possible to update iOS to the latest version by plugging your iDevice into your computer. Launch iTunes and select your device. You can then check for the latest update and install it.   During the update, if prompted you should reset the carrier profile - this is the default answer. This will make sure that you are using the most up-to-date Internet and MMS settings.   This will replace your current profile with giffgaff's Internet settings, including the parameters which can't be modified manually (e.g. proxy settings). MMS settings must be modified manually, see below.   Manual update of MMS Settings     Please select the following:   Settings Cellular (or Mobile) Go to Cellular Data (or Mobile Data) Under MMS, enter the below settings:   APN: giffgaff.com Username: giffgaff Password: {Leave Blank} MMSC: http://mmsc.mediamessaging.co.uk:8002 MMS Proxy: 82.132.254.1:8080 MMS Max Message Size: 2097152 MMS UA Prof URL: {Leave Blank}   Switch mobile data off and on   Please Note: MMS will not work unless your 3G / 4G mobile data is turned ON. To turn on go to:   Settings General Network Make sure your 3G / 4G is set to ON.    Back to top   After the update   If you are not already using it, have a look at our iPhone app, it's the best companion for all iPhone users on giffgaff.      Back to top   Handy Links     How to giffgaff an iPhone The 'My giffgaff' app  Back to top    
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Now your SIM card is activated, you may want to transfer your existing phone number to your giffgaff phone. If you are looking for information about how to transfer your giffgaff number to another giffgaff SIM, please have a look at this article about SIM Swap instead.   Transferring your number only takes 3 easy steps. Handy Video Step 1: Get your PAC Step 2: Prepare for the transfer Step 3: Request the transfer What's next? Handy Links     Handy Video     Here is a quick video that will guide you through all the steps.     If you would rather read about it check out the section below:   Back to top   Step 1: Get your PAC Transferring your phone number from a mobile provider to another requires a Porting Authorisation Code (PAC). You must ask your previous mobile operator for the code and then give it to giffgaff. If you need the contact details for your previous operator, you can find them here.      Back to top   Step 2: Prepare for the transfer Transferring your number will deactivate your old SIM so you need to transfer any data you might want to keep from your old SIM card to your phone memory.   Ensure you have made a note of any important numbers on your old SIM/mobile, or any data from your message folders, as well as calendar reminders as these will not be transferred with your mobile number and may be lost.      Back to top   Step 3: Request the transfer Once you have received your PAC:   Log into your giffgaff account Check your SIM is active; Go to "Help" & "Transfer your number" to load the transfer form      Fill the form, including the number you wish to transfer to giffgaff, the PAC and the date you wish the transfer to take place on. NB this date must be within the next 14 days. The PAC code format is ABC123456. Verify the data you entered to avoid any delay Click on "Transfer your number to giffgaff" That's it, you just have to wait for the transfer to go through.      Back to top   What's next? If you request to transfer your number before 3pm, your number may be transferred on the next day. Requests made on Friday are processed on Monday. Requests made on Saturday and Sunday are processed on Tuesday.   Point to note : The Mobile Network Portability system does not operate on Bank Holidays. This means that you cannot port in to any UK network on those days. This is due to the 3rd party company that provides this service (Fujitsu) not operating on these days.   On the day of the transfer, you will experience a loss of service on your old SIM at some stage between approximately 9am and 6pm. As the process is dependent on your previous mobile operator releasing your number, we cannot offer assurances about the length of time you will be without service.   We made the graph below to give you an idea of when we release (violet) and assign (green) giffgaff numbers over the course of a regular day.     When you lose service on your old SIM, you will see an error message similar to 'SIM card registration failed.' At this point, put your new giffgaff SIM into your mobile.   Your giffgaff SIM will then stop working for a short while and then start working again but you may find that calls, texts and data work at different times until the process is complete.   It is advisable to switch your phone (with the giffgaff SIM in it) off and on every half hour or so until everything works correctly, which will signify that the number transfer has completed.      Back to top   Handy Links The complete guide to keeping your mobile number Porting in explained Getting started on giffgaff Internet and MMS settings (APN) guide  Back to top    
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