Knowledge Base Story
A few years ago, a group of dedicated members with a variety of skills got together to help us design the Knowledge Base. This group became known, appropriately enough as our Knowledge Base Editors.
Since then, our editors have collaborated on hundreds of articles, answered thousands of questions and learned a whole heap about each other. A massive thank you to them for the incredible dedication.
Today, the Knowledge Base helps about 15,000 people a day and is the primary source of information for the many members who help and support our bubbling community.
Everyone can get involved and leave their mark. So if you feel this is your cup of tea, why not dive right in?
Recently edited articles
How to get help if you suspect Identity Fraud.
Last edited: Nov 5, 2018
Identity theft is when someone steals your personal information or possessions so they can use your identity for their own financial gain. 7...
Helper's Toolbox
Last edited: Oct 25, 2018
The toolbox is a different way of viewing and interacting on the help and support forum. It includes a variety of functionalities which are ...
Can giffgaff provide me with itemised billing?
Last edited: Oct 25, 2018
Unfortunately, we do not provide members with itemised statements. As we are a PAYG network run on a budget it saves us money allowing us to...
Technical & Forum Jargon/Glossary
Last edited: Oct 23, 2018
This article explains all the technical jargon that you may hear around the community to help you along the way. More Information Numbers (1...
Why has my top-up failed?
Last edited: Oct 23, 2018
There are different reasons that can prevent you from buying credits or a goodybag. Please select the payment method you are using to see th...
Guide to queued goodybags
Last edited: Oct 23, 2018
A queued goodybag is a great facility that allows purchasing a goodybag in advance, thus ensuring a smooth continuation of service when the ...
When to contact an agent
Last edited: Oct 22, 2018
giffgaff agents are able to help with all accounts issues that you may have. Select the appropriate agent category from below. Click on the ...
I blocked my SIM, what can I do?
Last edited: Oct 22, 2018
This article will assist you to get a PUK. If you enter your PIN three times incorrectly it will lock your SIM card to make sure that nobody...