Oh sorry @david_southworth
I must have misread your post.
The best bet is to contact an agenthttps://community.giffgaff.com/t5/Using-giffgaff/When-to-contact-an-agent/ta-p/9114714
Please use the closest topic for your query.
Please use the link below to see replys from agents and beware agents can take up to 24 hours to reply.
But usaly answer much quicker than that.
There's no dispute button for address.
Best advice is to click the Notice of Correction section and follow the directions to write to Callcredit to get this updated.
They may well write back and ask for proof of address, a utility bill usually suffices for such things.
All the best
Agents don't have access to this section so won't be able to do much.
I appear to be having the same issue. An old address is showing as my electoral registration. I've checked with my local authority and my bank, both have the correct address, and the address on my giffgaff account is correct. The incorrect details have been showing for about seven months since my electoral registration at the current address. I raised an issue with Callcredit, who say
“You already present on the ER as per evidence you have provided – you will need to update your current address on your GiffGaff account which will then pull through the correct details.”
Needless to say, that hasn't helped. Any tips? Thanks in advance.