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Started by: wingee
On: 15/11/2018 | 09:11
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by: wingee
on: 15/11/2018 | 09:11 edited: 15/11/2018 | 10:02

How to get help if you suspect Identity Fraud.

Last edited: Nov 5, 2018

Identity theft is when someone steals your personal information or possessions so they can use your identity for their own financial gain. 7...

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Helper's Toolbox

Last edited: Oct 25, 2018

The toolbox is a different way of viewing and interacting on the help and support forum. It includes a variety of functionalities which are ...

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Can giffgaff provide me with itemised billing?

Last edited: Oct 25, 2018

Unfortunately, we do not provide members with itemised statements. As we are a PAYG network run on a budget it saves us money allowing us to...

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Technical & Forum Jargon/Glossary

Last edited: Oct 23, 2018

This article explains all the technical jargon that you may hear around the community to help you along the way. More Information Numbers (1...

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Why has my top-up failed?

Last edited: Oct 23, 2018

There are different reasons that can prevent you from buying credits or a goodybag. Please select the payment method you are using to see th...

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Guide to queued goodybags

Last edited: Oct 23, 2018

A queued goodybag is a great facility that allows purchasing a goodybag in advance, thus ensuring a smooth continuation of service when the ...

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When to contact an agent

Last edited: Oct 22, 2018

giffgaff agents are able to help with all accounts issues that you may have. Select the appropriate agent category from below. Click on the ...

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I blocked my SIM, what can I do?

Last edited: Oct 22, 2018

This article will assist you to get a PUK. If you enter your PIN three times incorrectly it will lock your SIM card to make sure that nobody...

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