About kelvinlewis

Thanks, it's great to be involved, initially I'm taking some time to get up to speed before delving in, hopefully that way I'll be more use later on :) ... View more

Also in What is the Knowledge Base?   Minor alterations   In the desktop version, there are two "FAQs" links in the "Help" page that are loading the home page. If you are a regular user of the desktop Knowledge Base, we advise you to bookmark this link.     Slight rewording from:- There are two ways to find the right article to answer your need: to:- There are two ways to find a Knowledge Base article:-     Another slight rewording   The suggestions made by the members are discussed in the thread. The Knowledge Gardeners check if the suggestion has already been proposed and if it fall within the guidelines. They also prepares the change so it can be implemented by the Knowledge Manager.   The suggestions made by the members are discussed in the thread. The Knowledge Gardeners check if the suggestions have already been proposed and if they fall within the guidelines. If acceptable, the changes are then prepared, ready to be implemented by the Knowledge Manager.   The next para could possibly require a rewording, but for now just replace "Manger" with" Manager" and add the comma.   When the discussion brings a new change, the Knowledge Gardeners let the Knowledge Man a ger know so he can publish this change. This publication step is used to make sure the content fits well with the rest of the Knowledge Base, so it will be useful and easy to find by the members.   ... View more

Proposed slight rewording for a para in   What is the Knowledge Base?  so it rolls or the tongue a little easier.   From   By answering the most common questions, it also help the members who can focus on more complex issues and provide great help to the members that needs them most.   to   By answering the most common questions you'll be helping out other members with their problems, whilst allowing others to deal with the more complex issues.   ... View more

In What's the best plan for me there's three gooybag for £ 20 :) ... View more

Just another sugges tion  but could  O 2 be standardised throughout the KB articles instead of having o2, O2 etc. likewise top-up, top up, topup. ... View more

pinkcalculator wrote: Is that in the top tips one or a kb one ? If you're refering my my last comment it's in the KB, click on the blue link supplied with it to take you there. :) ... View more

and another minor mistake in Paying with a debit / credit card   Point 5   Click on "Confirm order".     spelling and correct close quote.     ... View more

Just a couple of suggestions on how to improve the How do I keep my mobile number? KB article.   Under:-   You have your PAC code, request to transfer your number now   Once you've got your PAC code in your hot little hands - you simply need to fill out the 'Transfer your number' form   (you'll need to be logged in and already have activated your SIM).   Under:-   What to do on transfer day     1.K eep your old SIM in your phone until it you lose service and / or it shows an error message (e.g. " SIM card registration failed") . 2.Switch off your handset and insert your giffgaff SIM.     & the last para:-   Note: Don't attempt to top-up until your number has been transferred, as the top-up is likley likely to fail. Once your number has been updated on the "My giffgaff" page, the ability to top-up will be back to normal.   The "My giffgaff" is also relinked back to the dashboard.   Also, the double line H2 headings don't appear to have enough vertical space.   ... View more