@seyhan11 wrote: "Your Mobile Network does not allow to refund back so " so we will send you a post office slip for refund??? Not sure what this is.. Will wait to see if this is true, BUT WHY GiffGaff Cooperates and does not protect my data and my money, gives them my number, and deducts money from my account, while does not allow TO REFUND back to my account? If this is true, I think this is outrageous as well.   I will post about if I get a POST Office check or whatever for that 4.50 pounds.. of course, even if this is true, next excuse is it takes ages for this kind of refund, right? @seyhan11   You almost certainly will receive a refund. It is ridiculous that these companies are unable to refund directly to your phone account. They have no trouble taking the money, but are unable to return the money with the same speed and ease! The text based postal order method is commonly used as a method of refund.   This is actually illegal under consumer rights law. Refunds should be made to the account from which the money was taken, unless the consumer agrees otherwise.   Payforit breaks the law in so many ways, but the networks know that it would be expensive to mount a legal challenge. However, knowing that the law is ultimately on your side makes it easy to get a refund. I have dealt with many cases in the past year, but none of them have actually gone to court, because the companies know they would lose.   GiffGaff should be ashamed to be associated with such a shonky system. ... View more

@maiogian   There was a thread about the zapwin "service" from Wahoo a few days ago:   https://community.giffgaff.com/t5/Help-Support/Scam/m-p/22899337   You might find it helpful. It appears that to stop the charges you should send a "STOP ALL" text to 83463.     ... View more

    @maiogian wrote: I sent "STOP" to the number that they give me. I hope it is working. that's all. I checked for calling and ask refund but it is 020 38088718 which I think I will pay for calling them and I do not want to pay more than I did. As long as they do not steal more I am okay. I sent an email requiring to stop and refund but I did not get any answer back. @maiogian Usually you get an acknowledgment text to say your subscription has been cancelled, so it's worth calling them anyway. Call within working hours and you have a better chance of talking to someone. The number is a normal number which can be called using goodybag minutes.   Please do insist on a FULL refund of all the money they have taken. These scams continue because people let them keep the money.Most of these companies will refund if threatened with the Small Claims procedure.   These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.   GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.   'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.   You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.   Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.  I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul     ... View more

@undam69   If you've followed the advice in the previous 2 posts, you should have stopped the charges and be able to obtain a refund. If you're still having trouble, it might help to know that the number 3009007 is used for Payforit receipts from a company called Tap2Bill Ltd. They can be called on 0149 475 0500 and should be able to tell you who is taking your money.   Make sure you don't block texts from 5 digit numbers. It WON'T stop the charges, but it will stop you from seeing who is making them!   'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.   You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.   Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.  I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul  ... View more

@seyhan11  There was another report of the Jam Jar mobile scam yesterday, and there is some good advice on that thread. https://community.giffgaff.com/t5/Help-Support/Jam-Jar-Club-Mobile-SCAM/m-p/22921902   You are right that GiffGaff should take responsibility for allowing these scams on their network, however as things stand they won't! The customer service numbers are often only answered during working hours, so it might be worth trying to speak to them again on Monday  morning. If you are unable to contact Jam Jar to arrange a refund, GiffGaff are supposed to sort it out. In my experience they won't. However, the threat of a Small Claims action is likely to get you a result. Paul   ... View more

@gaszdasag3   Unfortunately you have discovered how useless GiffGaff are at dealing with Payforit scams.   These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.    GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.   It seems clear that you already have a good grasp of the problem. If you want to make GiffGaff refund you, you will need to pursue them through the Small Claims procedure. I believe that you would have a good chance of success as I believe GiffGaff are negligent in allowing companies like mGage (about whom there have been many complaints) to take money directly from your account.   My advice has to be to send the STOP message as this will stop further charges. You sould also turn off auto-topup until the matter is fully resolved. mGage can ony take money from your airtime credit, so this is less than £3 the charges will not be taken. However, mGage will continue to keep trying and will take the money as soon as your airtime credit exceeeds £3.     Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.    I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul  ... View more

@maffhew wrote: Hi, I've received these 2 text messages last week and another one just now - I think they are a hoax - can anyone let me know the best way of dealing with it. Thanks in advance. @maffhew   Payforit text messages are not a hoax.   @4128334 these are NOT premium texts, and much of the confusion around Payforit is because most of the available information relates to the Premium Text system which was largely abandoned in favour of Payforit.   Payforit charges are applied DIRECTLY to your account at a network level. The texts associated with them are for information only and are NOT chargeable. They are normally prefixed "Freemsg:" to highlight that fact. These are NOT premium texts. Blocking or deleting them will have no effect and will deprive you of the information you need to deal with the problem.   There is nothing the consumer can do to block Payforit charges, and GiffGaff refuses to block them. So you DO need to either send the STOP text or ontact the "service provider" to stop the subscription.   If you have no airtime credit,, the "service provider" will be unable to take any money, but will keep trying and will take the money if/when you top up. In this case it's best to take action to stop the subscription and get the charges written off.   If money has been taken, you should insist on a FULL refund from the service provider.   Comprehensive and independent information and advice on dealing with Payforit scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.    I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul      ... View more

@pinkprincess116 wrote: I suppose they see it as pay as you go users can limit their account by the amount they top up I see this through as not helpful if like everyone you are on a budget but I. Do think. That they should give the money back if it seen as it was not you @pinkprincess116   GiffGaff make no checks when these companies claim payment from your account, so do not know whether the charges were initiated by you or not. Giffgaff will sometimes make a goodwill refund (without accepting any responsibility), but technically you are supposed to pursue the scamming company for your losses. We have had considerable success using the Small Claims procedure to force refunds. The companies don't want to have to defend some very dubious practices in court! ... View more

@aboocock   You can and should get your money back. Probably best to go after mGage Ltd who are UK based, or even GiffGaff based on their negligence in allowing these scams on their network.(I don't think Nexgen are UK based, so unless they offer a refund willingly, they are hard to extract a refund from). If they don't agree a refund use the Small Claims procedure as described on the "payforitsucks" website.   This method of taking money doesn't stack up legally, but mounting a legal challenge is prohibitively expensive. Small claims court costs £25 which can be added to your claim. These companies always back down and pay up when faced with legal action. ... View more

@jcvc wrote: received a text today, from NEXGEN, thanking me for subscribing to "my content" and threatening to take £4.50 a week until unless I text STOP to 64055. I have never subscribed to any such offer.   Can they actually drain my account like that, or should I text them as asked. they gave me a help number 02037403517 as well.   What to do to block this scam. @jcvc For useful advice take a look at this thread: https://community.giffgaff.com/t5/Help-Support/Nexgen-unauthorised-premium-charges/m-p/22923406   Two reports of the same scam within hours.  Make sure you report this scam to the Phone-paid Services Authority.   They can drain your account, but only your airtime credit. If you have no airtime credit they can't take the money now, but will take it if/when you topup. ... View more

@pinkprincess116 wrote: Giff gaff leak your number? Surly this is against the gdpr rules? And if this is the case o2 would be doing it. Too? I'm a bit concerned now... This way we may all be scammed @pinkprincess116   When you sign up with GiffGaff (and any other network for that matter) your agreement to leak your number to third parties is hidden in the "small print". This appears to be contrary to GDPR, but the networks claim that leaking your number in this way is a business necessity and therefore exempted under GDPR rules.   I do not believe this to be true. It is quite possible to sign up to Payforit services via a WiFi connection where your number is not leaked.   At least O2 allow you to put a "charge to bill" bar on your account to protect yourself from these scams. GiffGaff refuse to provide a similar  (or any) protection. All GiffGaff members are vulnerable to Payforit fraud if they use mobile data to access the internet. Paul ... View more

@aboocock   My Content is a 'Payforit' scam operated by a company called Nexgen and using shortcode 64055. No details of this service are shown on the PSA number checker, but the level 1 provider for this number is mGage Ltd.   These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.    GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund. So far, they have refused to provide a "charge to bill" bar which other networks allow you to use to protect yourself from these scams,   Sending a STOP ALL text to 64055 should stop further charges. There are no details of this service on the PSA website. In recent months a number of such services have appeared, apparently in breach of the rules. A company called mGage is responsible for the 64055 shortcode. You can then call them on the number given on the PSA website 0207 633 5073 or their head office on 020 7633 5000 to obtain contact details for Nexgen Ltd and to insist on a FULL refund.  mGage also give provide an email address of customercare<at>mgage.com.   mGage purport to be  reputable company. They have a website and a presence on Twitter which could be used if they fail to respond to your enquiries.   'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.   You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.   Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.  I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul  ... View more

hthttps://twitter.com/andypayne76/status/1085820052228751360tps://twitter.com/andypayne76/status/ @lizd29   This will be yet another Payforit scam. You don't say which "service "your bogus subscription was for, so it is difficult to give specific advice. Although there is a charge for sending the STOP text, it will not be more than 12p. You can add this amount to the refund amount you request from the company. However there will also be a customer service number you can call using goodybag minutes. It is important to take action to stop the charges, as without this you will be charged £4.50 each week.   These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.    GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.   'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.   You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.   Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.    I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul  1085820052228751360 ... View more

Jam Jar Club is a 'Payforit' scam operated by a company called Jam Jar Mobile and using shortcode 83463. This "service" has generated few complaints in the past, but there has been a surge of complaints in the past two weeks.   These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.    GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.   Sending a STOP ALL text to 83463 should stop further charges. You can then call them on 0330 058 2553 to insist on a FULL refund.   'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.   You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.   Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.  I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul  ... View more

@madeinholt   As I have said, I completely agree with you that the attitude of GiffGaff is morally reprehensible and legally very dubious. They are aware that they are handing members money over to known scammers, and I believe that their failure to act to protect members amounts to negligence. It is, of course, open to you to pursue GiffGaff in this matter. To do this you would have to show negligence. There are a significant number of complaints on this forum about Nexgen, and GiffGaff can hardly claim to be ignorant of the fact that there is a problem with this "service". It would be for a court to decide whether continuing to allow this company free access to members accounts amounts to negligence. I think it might. There is nothing to stop you from starting a Small Claim with GiffGaff as defendant. If you choose this course, the payforitsucks website will do its best to support you. I think there is a very good chance that you would win. However, in honesty, your claim against mGage is easier to provel as you have no need to allege and prove negligence.   Paul ... View more

@madeinholt   Unless you get a sensible response from Nexgen, I suggest you start the Small Claims process against mGage Ltd. Tell them that you do not accept that any interaction between your phone and their service represents consent as it was probably the result of exploits on a web page or malware.   I tried calling 02037403517 and got a message to call back between 9:00am and 5:00pm Monday to Friday. It is not permissable under the rules to get you to call a premium rate number OR ANY NUMBER OUTSIDE THE UK.   mGage took the money on behalf of Nexgen, and they don't dispute that fact, so you don't need to prove negligence on their part. It IS worth scanning the forums of the networks and Twitter to find other cases similar to yours with Nexgen as the "service". You will find there are quite a few. Use these to point to the fact that yours is not an isolated case. You could start here: https://community.giffgaff.com/t5/forums/searchpage/tab/message?q=nexgen&sort_by=-topicPostDate&collapse_discussion=true   A sample letter before action can be found here: https://payforitsucks.co.uk/im-not-getting-anywhere-with-my-case/#letter   Let me know if I can help you further with this process.   Paul ... View more

@negru22 wrote: Hi! I don’t know if happened to anyone... last week I was change for a text £3 , they said in my account it was a premium text. They realised it was an mistake and they gave me the money back. And today I had the same problem. I am waiting now to see how they gone deal again with this problem. I am wondering if only happened to me. Thanks!  @negru22   It would help if you could clarify who "they" are. Is it a GiffGaff agent, or a representative of some other company?   Many GiffGaffers are being hit with unexpected premium charges, so you are certainly not alone.   Paul   ... View more

@cornerofssilence wrote: I am getting texts from a company called OfferScanner.net they are charging me 1.50 a text with a maximum of 4.50 I have tried getting them stopped and blocking them no luck. Is there anything I can do or do I need to change my number? @cornerofssilence   Offerscanner.net is a 'Payforit' scam operated by a company called NBone Fide Mobile Ltd and using shortcode 88222.   I have looked at the signup page for this service and it seems to be in breach of the PSA code of conduct.   These companies use vulnerabilities of the 'Payforit' system to obtain consumers numbers and sign them up to bogus subscriptions. Simply closing an innocent looking popup can pass your number to these scammers.    GiffGaff appear to have a policy of not helping members affected by these scams, so you will have to take action yourself to stop the charges and obtain a refund.   Sending a STOP ALL text to 88222 should stop further charges. You can then call them on 0207 112 2342 to insist on a FULL refund. They can also be emailed at cs<at>bonefidemobile.com.   'Payforit' subscriptions are not strictly premium texts, although they are shown as such on your GiffGaff usage statement. 'Payforit' charges are applied directly to your account by a 'third party' which has acquired your phone number. GiffGaff make no check that you have consented to these charges, and refuse to allow you to bar them.   You need to be aware that GiffGaff leak your phone number to third parties when you access the internet using mobile data, and this is probably how your number was acquired in order to make these charges. The system which does this is called 'Payforit'.   Comprehensive and independent information and advice on dealing with these scams is on the payforitsucks website.  This website won't blame you for being scammed and provides constructive advice about forcing the scammers to refund. Specialist and legal support is also available through the site if you encounter difficulties. Google "payforitsucks" or follow the link to the faq in my signature. The website contains detailed advice on the steps you need to take to stop further charges, obtain a refund and protect yourself from these scams in the future.  I hope you manage to resolve this matter. These scams are a disgrace to the mobile communications industry and GiffGaff should be doing more to assist affected members and to protect members from these scams.   Paul  ... View more

  @ujo55 wrote: Something I cannot understand. Giffgaff receive a percentage of the money from each and every successful scam. O2 are part owners of payforit which facilitates the scam. In the non digital world, someone seen to benefit from the proceeds of crime (fraud in this case), would also be deemed to have committed a criminal act. So why just because it is digital, by facilitating the crime and benefiting from the proceeds of crime are giffgaff not seen to be guilty of criminal activity. If the onus were on the networks to reimburse customers scammed in the way they would find a way to stop the practice very quickly. @ujo55 @madeinholt You're absolutely correct. It is legally negligent and morally reprehensible that GiffGaff continue to facilitate these scams.   Unfortunately the laws around these services have never really been tested, and mounting a legal challenge is prohibitively expensive.   However, all is not lost. If you follow the correct procedures  it is possible to recover the stolen money and make life difficult for the scammers. In addition, the work involved in handling these complaints may give the networks reason to reconsider their stance.   Your first step should be to seek a refund from the company which has scammed you. Don't let the scammers win. Insist on a FULL refund. If the scammers refuse to refund or fail to respond to emails and phone calls, you are entitled to refer the matter back to GiffGaff. If GiffGaff fail to deal with the matter within a reasonable timeframe, you have cause for a formal complaint or for starting the Small Claims procedure citing their negligence.   However, in the case of mGage, you are dealing with a UK registered company. You have a stronger claim aginst them than you have against GiffGaff and they are subject to UK law.   mGage Europe Limited (trading as mGage) 10th Floor The Tower Building 11 York Road London SE1 7NX   Tel: +44 (0) 20 7633 5000 Email customercare<at>mgage.com   There is no dispute that they have your money. They claim you consented to them taking it. It will be for them to provide irrefutable proof that you consented. They will not be able to do this.   Where you are dealing with an overseas company, pursuing your network may be a better approach. Once again, the Small Claims procedure is probably better than the formal complaints method. Make it clear that you are claiming because you consider the network to be negligent in allowing the money to be taken.   There is no minimum amount that can be claimed in the small claims court. The court fee for starting a claim is £25 for a claim of up to £300, and you can add this fee to the amount claimed. Don't start a claim before you have sent a letter before action giving them at least two weeks to provide a refund.   However you choose to tackle the matter, it IS important to follow the prescribed procedures. Don't allow your anger to lead you to make mistakes. Otherwise the companies concerned can escape on technicalities.    I hope you manage to sort this matter out and obtain a refund.   Paul     ... View more

@madeinholt Have you supplied the required proof of your attempts to contact mGage? Without this you will likely be ignored. ... View more

@madeinholt Giffgaff don'the respond to this message board. You need to raise the matter WITH AN AGENT. Include the required evidence. If you don't follow the correct procedure your attempt to force Giffgaff to take responsibility WILL fail. ... View more

@madeinholt wrote: I followed ALL of the advice. The company or companies facilitating this SCAM are obviously aware of the mobile service providers current stance on NOT helping their customers. This SCAM has been doing the rounds for several years in various guises. The contacting customer service of the company to request a refund is a dead end. Therefore my only option is to request help from GiffGaff, this is the only option and this is something, I am lead to believe, that GiffGaff has a legal obligation to investigate. @madeinholt   You are correct. Contact an agent with the EVIDENCE that you have followed the correct procedure. GiffGaff will almost certainly refuse to help, as that appears to be their policy. You will then need to follow the formal complaints procedure in order to get them to "do the right thing".   ... View more