@lorna49803 >>> You Could Always Read/Try The Below - (Suffering With Slow Internet/Data/Delayed-Bad Buffering) This guide I've made has helped a lot of members out Past/Future so I would suggest trying the below >> (The Basics) ⬜ See if theres any faults here ➜ http://community.giffgaff.com/t5/service-updates/service-checker/td-p/17646124 ● Unsure what network giffgaff runs on - giffgaff operates as a Mobile Virtual Network Operator using the o2 / Telefonica Network ⬜ If its says the 3G / the Internet is ok in your area , I suggest trying the below (Top-Tips) ⬜ - Hand clean the sim ( Very Soft ) Next Step: (if the above never worked/helped) > ● iPhone Users (Be Aware) ● The reset will erase all your stored WIFI password you connect to for wifi hotspots and wifi routers etc. By all means you can skip this section but i would advise to do it if you know the passwords you've connected to via WIFI Hotspots / Routers. If you choose to do this, >>>> Try This: [ For iPhone ] - Try a reset of network settings ⬜ Go to - ⬜ Setting (then) - ⬜ General - ⬜ Reset - (at the bottom of the page) ⬜ And click on - reset network settings - ● ( Next) • Then power Off for a minute • Then power On after a minute and then input the settings back in (settings can be found below) Go To Settings: Then - Go To Mobile Data, >>> • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank * Make Sure 3G Is Switched On Or Highlighted Green * If you have this option: Click Mobile Data Options - Then Enable 2G / 3G / 4G ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. ● For Basic Handsets @ Smart Phones • Go in to your internet settings or data profiles Then Find/Try the below options • Reset to Default - Or ⬜ - Try deleting any old or even giffgaff Wap / Apn ( internet settings ) - if you have any stored • Then you might want to delete any • ⬜ - Data ⬜ - Wap ⬜ - Internet Profile/ Data Profile ⬜ Also Delete Any > Internet Accounts > if you have Advanced options, then ->>> • Power the Mobile/Unit Off for a minute or 2 Then: • Power back On and then input the settings found below ) ● Most Androids: Go To Settings / Wireless & Networks /Mobile Networks, Switch on / Enable - >>> Type/Edit If Needed: • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank * Use Packet Data (make sure it's ticked) Select > Network Mode: and select the speed you want to use >> * WCDMA only (4G) / (LTE) Or - Select - * Data Connection * 3G ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. - Data Speed/Symbols - • WCDMA stands for 3G+ • GSM stands for 2G. ● Other Handsets: From your handset: Tap Settings, Look For the below: >>> Mobile Data Settings /Internet Settings Then Input/Add/Edit > • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank Enable Data/Internet Data/3G/Data Connection ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. Also - [ To use giffgaff internet on your sim ] ■ ➜ Switch off your WiFi connection - ■ ➜ Switch on / Enable - 3G / Data Connection - Package Data or Cellular Data / Set to 4G or Auto etc For a best performance > Go to network mode,then go to preferred network type,then choose WCDMA only and then restart your phone/device • 4G (fastest) • WCDMA stands for 3G+ • GSM stands for 2G. ... View more

@rook1465 >>> It could of been due to a system error / glitch / fault on giffgaffs part of things or it might of been a mistake / accident of yours, if you want a refund back, please check out the below. >> ● Make sure it did take a payment you didn’t want to make: https://giffgaff.com/account ● If it did, read / carry out the below if you still want a refund, >> (Top-up/Package Refund) If you want a refund back,contact a agent below and fully explain to them, if your purchase was done by a Credit or Debit Card make sure you have your bank details stored so that they can refund it back to your bank, ( Refund Processing Time ) • Credit/Debit Card Refunds: 3-5 days • PayPal Refunds: Normally 14 days The Agents > ⬜ Contact a agent : ➜ https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/ just use that link and explain. ● giffgaff agents work 7 days a week from 8am to 10pm ⬜ Agent Replies : ➜ https://support2.giffgaff.com/app/ask ● Also : Please be patient, the response may take up to 24 - 48 hours for a agent to reply. Or you could keep it on your account for ongoing or for next month etc. Just Incase: -Optional - • Turn OFF auto top ups: https://giffgaff.com/profile/payment-details#autosettings • Turn OFF recurring goodybags / gigabags: https://giffgaff.com/profile/payment-details#goodybagsettings • REMOVE your credit / debit card details: https://giffgaff.com/profile/payment-details#creditcard ... View more

@willsauto >>> You could always check through the below. Can't purchase the £25 always on goodybag. https://community.giffgaff.com/t5/Service-Updates/Issue-with-the-25-Always-On-Goodybag-Warning-Barring-Message-20/m-p/22246331#M123086 £25 Always On (Guide) https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Always-On/ta-p/17070641 ... View more

@willsauto >>> Can't purchase the £25 always on goodybag. https://community.giffgaff.com/t5/Service-Updates/Issue-with-the-25-Always-On-Goodybag-Warning-Barring-Message-20/m-p/22246331#M123086 £25 Always On (Guide) https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Always-On/ta-p/17070641 ... View more

@aga109 >>> giffgaff don't offer data only packages now, but you can use any goodybag on the sim connected to the Mi-Fi. ... View more

@dania71721 >>> Fully check through the below. 1, (Activation Info & How To Register) ● Full guide to joining giffgaff: ➜ http://giffgaff.com/join-giffgaff ● Complete Activation Guide http://community.giffgaff.com/t5/Getting-started/How-long-does-my-SIM-take-to-be-activated/ta-p/3488627 2, [ Sim Swap Info/Guide ] (Video) ⬜ - Full On Video Guide : You can watch how to do a sim swap by clicking this link ➜ http://www.youtube.com/watch?v=Y8UzULPdAEA (Full On Written Guide) ⬜ Check this link for a full on guide ➜ http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194 3, (Most Importantly) Make sure your Mobile/Device is locked on the o2 network or unlocked to any network otherwise it will not work with a giffgaff sim. (More Info) giffgaff runs on the o2 network and operates as a "Mobile Virtual Network Operator" using the o2 / Telefonica Network Your Network Carrier Should/Will Display As > ● giffgaff ● O2 ● 02-UK ... View more

@roxie753 >>> Check here: (Porting Number) Want your old provider number changing over to giffgaff: Read this ➜ http://giffgaff.com/join-giffgaff Then click the link below ➜ http://giffgaff.com/support/transfer ... View more

@david1948teresa >>> [ MMS / Picture Messaging On giffgaff™ ] A lot of members seem to struggle to get MMS working on giffgaff, you could be the lucky one that might be able to get them operating so i suggest you read/try the below Next: • Sending MMS • Just incase you didn't know - MMS cost 16p each to send and they are not included in any goodybags (otherwise please ignore if you do have enough pay as you go credit) • Cost • ● MMS to a non UK mobile number, 24p per sent message • Full Price Guide • See Here - https://giffgaff.com/index/pricing The MMS picture messages can be no larger than 300kb. Any larger than that and it will fail to send. (Next) MMS • The Settings • 1, Try these settings in the link below and have a good look through the replies what other members have left for other possible solutions or fixes ➜ http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Giffgaff-MMS-Setup/m-p/7017742 Also try this if you have tried everything and the MMS are still not sending. >>> Name: o2 Internet APN: mobile.o2.co.uk Username: o2web Password: password MMSC: http://mmsc.mms.o2.co.uk:8002 MMS Proxy: 82.132.254.1 MMS Port: 8080 Authentication type: PAP APN type: If you're given a choice of options, pick internet+mms Just Make Sure The Password Section Is BLANK aswel Also >>>> ■➜ Enable MMS in your handset/mobile settings ■➜ Switch off your WiFi connection - ■➜ Switch on / Enable - 3G/Data Connection - 2, Read this if you have No luck at all ➜ http://community.giffgaff.com/t5/Service-Updates-Notice-board/Unable-to-send-receive-MMS-16-12-2012/td-p/7 [ Quick Internet Setup/Tips & More ] ➜ http://community.giffgaff.com/t5/learn-giffgaff-top-tips/newbie-quick-internet-guide/m-p/2066679 There's also another guide for setting up your giffgaff MMS if you get stuck at all from within the above info http://giff.ly/gg_settings ... View more

@ladyluck35 >>> Most Sim Swap Activation Completions Have Been Reported To Take From - ● Instantly - few minutes ● 30 minutes ● 24 hours (in rare cases) Once the new sim is activated, the old sim will not work and will be disconnected, so you will carry on using the new sim from the "Sim Swap" There will be a short delay before your new SIM becomes active, but it will usually only take a few minutes. (Keep trying this option aswel) With the new sim in the mobile / device. - IPhone Users/Androids / Other Handsets (if you have this option) >>> ● Go to > Settings > Turn On Airplane Mode and then Turn Off after about 30 seconds (Non Airplane Mode Handsets / Devices) ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. If your unsure your doing it correctly etc, check out the below. (Video) ⬜ - Full On Video Guide : You can watch how to do a sim swap by clicking this link ➜ http://www.youtube.com/watch?v=Y8UzULPdAEA (Full On Written Guide) ⬜ Check this link for a full on guide ➜ http://community.giffgaff.com/t5/giffgaff-Top-Tips/How-to-use-SIM-Swap/td-p/6885194 ... View more

@gudgion83 >>> Your very welcome. :) ... View more

@ritamkillbourn >>> You could always Pick your model or anything similar from the below setup and try that, Next: To Use Giffgaff Internet >>> ● Switch off your WiFi connection Then >>> Various Handset >>> ● (Most Androids) Go To Settings / Wireless & Networks /Mobile Networks, Switch on / Enable - >>> Type/Edit If Needed: ⚬ APN : giffgaff.com ⚬ Username: giffgaff ⚬ Password: Leave Blank ⚬ Use Packet Data (make sure it's ticked) Select > Network Mode: and select the speed you want to use >> ⚬ WCDMA only (4G) / (LTE) Or - Select - ⚬ Data Connection ⚬ 2G-3G Make sure they are turned On (you might also need to set if Off "Auto") ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. - Data Speed/Symbols - • WCDMA stands for 3G+ • GSM stands for 2G. ● (Other Handsets) From your handset: Tap Settings, Look For the below: >>> Mobile Data Settings /Internet Settings Then Input/Add/Edit > ⚬ APN : giffgaff.com ⚬ Username: giffgaff ⚬ Password: Leave Blank ⚬ Enable Data/Internet Data/3G/Data Connection ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. ● Quick Basic Internet Setup + MMS Settings + More http://community.giffgaff.com/t5/learn-giffgaff-top-tips/newbie-quick-internet-guide/m-p/2066679 ● There's also another guide for setting up your giffgaff internet if you get stuck at all from within the above info http://giff.ly/gg_settings ● See if theres any faults / problems here ➜ http://community.giffgaff.com/t5/service-updates/service-checker/td-p/17646124 ● Online Balance/Package Check: ➜ http://giffgaff.com/dashboard - "online" Just Incase: its still not working etc, >>> • Other Possibility • You could also be in a bad area for receiving a good Signal/Service if it is fine at other locations (if all of my info hasn't solved it) • If A Mast Is Down In Your Area • ● This is no fault of giffgaffs,this would also effect members on the O2 network and anything that's run with O2 in your area so it's down to the O2 repair team to fix it and to update there website,the O2 website gets updated every hour so it's best to keep checking it or you could search the O2 forums within your area search and see if there's a clearer explanation. ... View more

@gudgion83 >>> It could of been due to a system error / glitch / fault on giffgaffs part of things or it might of been a mistake / accident of yours, if you want a refund back, please check out the below. >> ● Make sure it did take 2 payments or payments you didn’t want to make: https://giffgaff.com/account ● If it did, read / carry out the below if you still want a refund, >> (Top-up/Package Refund) If you want a refund back,contact a agent below and fully explain to them, if your purchase was done by a Credit or Debit Card make sure you have your bank details stored so that they can refund it back to your bank, ( Refund Processing Time ) • Credit/Debit Card Refunds: 3-5 days • PayPal Refunds: Normally 14 days The Agents > ⬜ Contact a agent : ➜ https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Cancelling-a-goodybag-or-top-up-purchase/ just use that link and explain. ● giffgaff agents work 7 days a week from 8am to 10pm ⬜ Agent Replies : ➜ https://support2.giffgaff.com/app/ask ● Also : Please be patient, the response may take up to 24 - 48 hours for a agent to reply. Or you could keep it on your account for ongoing or for next month etc. ... View more

@mynewphone2 >>> Its a glitch in the system the 2p deduction (stupid,yes), it either takes 2p or adds 2p , (strange), it doesn't always happen to us but in rare cases it does, its no problem in getting it sorted, all you have to do is to contact a agent and they will / should put it right for you. Also, try not to use any more of the credit. Contact a agent. >> https://giffgaff.com/support/ask/incorrect_balance Please note: Agents can take up to 24 Hours to respond to enquiries. Replies from agents can be viewed and responded to from https://giffgaff.com/support/questions Next, Can't purchase the £25 always on goodybag. https://community.giffgaff.com/t5/Service-Updates/Issue-with-the-25-Always-On-Goodybag-Warning-Barring-Message-20/m-p/22246331#M123086 £25 Always On (Guide) https://community.giffgaff.com/t5/Using-giffgaff/Guide-to-Always-On/ta-p/17070641 ... View more

@nlundgren >>> If its asking for a sim pin, try 5555 or 6666. Also, (Most Importantly) Make sure your Mobile/Device is locked on the o2 network or unlocked to any network otherwise it will not work with a giffgaff sim. (More Info) giffgaff runs on the o2 network and operates as a "Mobile Virtual Network Operator" using the o2 / Telefonica Network Your Network Carrier Should/Will Display As > ● giffgaff ● O2 ● 02-UK ... View more

@tonig04 >>> Try These: (The Basics) ⬜First thing to try ➜ See if theres any faults here by typing in your post code https://giffgaff.com/coverage-and-service Unsure what network giffgaff runs on - giffgaff operates as a Mobile Virtual Network Operator using the o2 / Telefonica Network ⬜ If its says the 3G / the Internet is ok in your area , I suggest trying the below (Top-Tips) ⬜ - Hand clean the sim ( Very Soft ) Next Step: (if the above never worked/helped) > (iPhones) (Be Aware) The reset will erase all your stored WIFI password you connect to for wifi hotspots and wifi routers etc. You can pass on the above and go straight to the setup below. Once / If you choose to do this, >>>> Try This: (For iPhone) Try a reset of network settings ⬜ Go to - ⬜ Setting (then) - ⬜ General - ⬜ Reset - (at the bottom of the page) ⬜ And click on - reset network settings - (Next) • Then power Off for a minute • Then power On after a minute and then input the settings back in (settings can be found below) To Use Giffgaff Internet >>> ● Switch off your WiFi connection Then >>> (Most iPhones) Go To Settings: Then - Go To Mobile Data, >>> • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank * Make Sure 3G (or what ever selection you choose) Is Switched On Or Highlighted Green * If you have this option: Click Mobile Data Options - Then Enable 2G:Edge / 3G / 4G ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. ● (Android/Basic Handsets and Smart Phones) • Go in to your internet settings or data profiles Then Find/Try the below options • Reset to Default - Or ⬜ - Try deleting any old or even giffgaff Wap / Apn ( internet settings ) - if you have any stored ( Then you might want to delete any ) ⬜ - Data ⬜ - Wap ⬜ - Internet Profile/ Data Profile ⬜ Also Delete Any > Internet Accounts > if you have Advanced options, then ->>> • Power the Mobile/Unit Off for a minute or 2 Then: • Power back On and then input the settings found below ) Go To Settings: Then - Go To Mobile Data/Internet data/profile , >>> • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank (Androids) Go To Settings / Wireless & Networks /Mobile Networks, Switch on / Enable - >>> Type/Edit If Needed: • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank * Use Packet Data (make sure it's ticked) * Network Mode: WCDMA only * Data Connection * 3G ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. - Data Speed/Symbols - • WCDMA stands for 3G+ • GSM stands for 2G. ● Other Handsets: From your handset: Tap Settings, Look For the below: >>> Mobile Data Settings /Internet Settings Then Input/Add/Edit > • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank Enable Data/Internet Data/3G/Data Connection ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. ( Finally ) Make sure the internet “Profile” is set to giffgaff and not o2 ... View more

@ryan5680 >>> 1, giffgaff is web based only, there is no customer service number, its all done by this forum by contacting agents and educators. 2, Roaming >> [ giffgaff™ roaming information/packages ] ● Auto Roaming is set as default so its set to work automatically otherwise you can make sure its enabled >>> ● See if you can Roam by checking your roaming status here: https://giffgaff.com/profile/details ● Phone Settings: Go in to your phone settings and click on carrier / carriers , then turn it on or make sure its set to Auto. This will help to connect to a network once out the UK. ● Phone Settings: “Turn Roaming On” Just incase you want to use your goodybag abroad >>> As from the 14th June 2017, giffgaff members will be able to roam into the EU and use their goodybag allowances as they do in the UK, or you can use the Pay As You Go tariff option. Key info for roaming in the EU and selected destinations - (Important Links) ⚬https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053?device-view=mobile&utm_source=iphone-appv2&utm_medium=App&utm_campaign=iphoneapp&nav=no ⚬https://community.giffgaff.com/t5/Announcements/Take-your-goodybag-on-holiday-with-inclusive-EU-roaming/td-p/20324908 ⚬Fair use guidelines: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section3Content ⚬Also, a full on giffgaff guide to roaming/using your phone outside the UK: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931 (Extra Info) You need to have used the giffgaff sim in the UK at least 2 weeks before you go abroad. (Important Info) You can only roam for 60 days in any 4 month period , after 60 days you will need credit to use your phone as your goodybag will no longer work. You would need to come back to the UK and use your phone for a certain amount of time to refresh it again for it to work again with a goodybag again. Finally, >>> • Just Incase you have problems out the UK • ⚬ You might have to take your sim out for a minute or 2 and then put the sim back in and let it search for a network ' if you have any problems via connecting to a network or you carnt call out etc you can also try the below ⚬ Try A Network / Signal Reset ➜ https://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 , this can also help to connect to a network once abroad (outside the UK) (PAYG) - pay as you go >>> Credit / Airtime Tariff : Full listings and all information is found here ➜ www.giffgaff.com/index/international ... View more

@jeanh12 >>> Most “Sim Activation’s” Have Been Reported To Take From - ● Instantly - few minutes ● 30 minutes ● 24 hours (in rare cases) to fully complete the process. (Keep trying this option aswel) With the new sim in the mobile / device. - IPhone Users/Androids / Other Handsets (if you have this option) >>> ● Go to > Settings > Turn On Airplane Mode and then Turn Off after about 30 seconds (Non Airplane Mode Handsets / Devices) ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. (Activation Info & How To Register) ● Full guide to joining giffgaff: ➜ http://giffgaff.com/join-giffgaff ● Complete Activation Guide http://community.giffgaff.com/t5/Getting-started/How-long-does-my-SIM-take-to-be-activated/ta-p/3488627 ... View more

@jeanh12 >>> This could be why its not working yet. Most “Sim Activation’s” Have Been Reported To Take From - ● Instantly - few minutes ● 30 minutes ● 24 hours (in rare cases) to fully complete the process. (Keep trying this option aswel) With the new sim in the mobile / device. - IPhone Users/Androids / Other Handsets (if you have this option) >>> ● Go to > Settings > Turn On Airplane Mode and then Turn Off after about 30 seconds (Non Airplane Mode Handsets / Devices) ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. (Activation Info & How To Register) ● Full guide to joining giffgaff: ➜ http://giffgaff.com/join-giffgaff ● Complete Activation Guide http://community.giffgaff.com/t5/Getting-started/How-long-does-my-SIM-take-to-be-activated/ta-p/3488627 ... View more

@lucy_28x >>> Its a glitch in the system the 1p thing, it either takes 1p or adds 1p, (strange), it doesn't always happen to us but in rare cases it does, its no problem in getting it sorted, all you have to do is to contact a agent and they will / should put it right for you. Also, try not to use any more of the credit. Contact a agent. >> https://giffgaff.com/support/ask/incorrect_balance Please note: Agents can take up to 24 Hours to respond to enquiries. Replies from agents can be viewed and responded to from https://giffgaff.com/support/questions ... View more

@nigelpenketh >>> Just incase: If your using the £25 Goodybag, If you get to 20GB, your internet is capped to 384kbps download speed from 8am to midnight. And from midnight to 7.59 am you’ll have a data allowance at full speed. If you are not on the restricted speed / £25 goodybag, check out the below. You Could Always Read/Try The Below - (Suffering With Slow Internet/Data/Delayed-Bad Buffering) This guide I've made has helped a lot of members out Past/Future so I would suggest trying the below >> (The Basics) ⬜ See if theres any faults here ➜ http://community.giffgaff.com/t5/service-updates/service-checker/td-p/17646124 ● Unsure what network giffgaff runs on - giffgaff operates as a Mobile Virtual Network Operator using the o2 / Telefonica Network ⬜ If its says the 3G / the Internet is ok in your area , I suggest trying the below (Top-Tips) ⬜ - Hand clean the sim ( Very Soft ) Next Step: (if the above never worked/helped) > ● iPhone Users (Be Aware) ● The reset will erase all your stored WIFI password you connect to for wifi hotspots and wifi routers etc. By all means you can skip this section but i would advise to do it if you know the passwords you've connected to via WIFI Hotspots / Routers. If you choose to do this, >>>> Try This: [ For iPhone ] - Try a reset of network settings ⬜ Go to - ⬜ Setting (then) - ⬜ General - ⬜ Reset - (at the bottom of the page) ⬜ And click on - reset network settings - ● ( Next) • Then power Off for a minute • Then power On after a minute and then input the settings back in (settings can be found below) Go To Settings: Then - Go To Mobile Data, >>> • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank * Make Sure 3G Is Switched On Or Highlighted Green * If you have this option: Click Mobile Data Options - Then Enable 2G / 3G / 4G ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. ● For Basic Handsets @ Smart Phones • Go in to your internet settings or data profiles Then Find/Try the below options • Reset to Default - Or ⬜ - Try deleting any old or even giffgaff Wap / Apn ( internet settings ) - if you have any stored • Then you might want to delete any • ⬜ - Data ⬜ - Wap ⬜ - Internet Profile/ Data Profile ⬜ Also Delete Any > Internet Accounts > if you have Advanced options, then ->>> • Power the Mobile/Unit Off for a minute or 2 Then: • Power back On and then input the settings found below ) ● Most Androids: Go To Settings / Wireless & Networks /Mobile Networks, Switch on / Enable - >>> Type/Edit If Needed: • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank * Use Packet Data (make sure it's ticked) Select > Network Mode: and select the speed you want to use >> * WCDMA only (4G) / (LTE) Or - Select - * Data Connection * 3G ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. - Data Speed/Symbols - • WCDMA stands for 3G+ • GSM stands for 2G. ● Other Handsets: From your handset: Tap Settings, Look For the below: >>> Mobile Data Settings /Internet Settings Then Input/Add/Edit > • APN : giffgaff.com • Username: giffgaff • Password: Leave Blank Enable Data/Internet Data/3G/Data Connection ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. Also - [ To use giffgaff internet on your sim ] ■ ➜ Switch off your WiFi connection - ■ ➜ Switch on / Enable - 3G / Data Connection - Package Data or Cellular Data / Set to 4G or Auto etc For a best performance > Go to network mode,then go to preferred network type,then choose WCDMA only and then restart your phone/device • 4G (fastest) • WCDMA stands for 3G+ • GSM stands for 2G. ... View more

@vitolamarina >>> Yes, giffgaff will always reply as long as you contacted them correctly and it went through. ( More Information ) giffgaff agents work 7 days a week from 8am to 10pm. ● Agent Replies : ➜ https://support2.giffgaff.com/app/ask ● Also : Please be patient, the response may take up to 24 - 48 hours for a agent to reply. ... View more

@dawnr12 >>> Home Page Online Dashboard ➜ http://giffgaff.com/ + data / internet usage/remaining ... View more

@flaquita >>> Try this: Try it using another internet browser such as Firefox , Chrome , Internet Explorer , Microsoft Edge or any other your not using/used, and also clean your internet cache and cookies then try it, theres a link below to help you out if needed with what advice to try >>> Thing To Try/Clear/Clean: - Try another browser - Try another device - Clear Cache - Clear browsing history Try ➜ http://community.giffgaff.com/t5/learn-giffgaff-top-tips/logging-in-other-browser-issues/m-p/3964167 Next: Most Sim Swap Activation Completions Have Been Reported To Take From - ● Instantly - few minutes ● 30 minutes ● 24 hours (in rare cases) Once the new sim is activated, the old sim will not work and will be disconnected, so you will carry on using the new sim from the "Sim Swap" There will be a short delay before your new SIM becomes active, but it will usually only take a few minutes. (Keep trying this option aswel) With the new sim in the mobile / device. - IPhone Users/Androids / Other Handsets (if you have this option) >>> ● Go to > Settings > Turn On Airplane Mode and then Turn Off after about 30 seconds (Non Airplane Mode Handsets / Devices) ● Turn Off your Handset/Device for 30 seconds and then power back On or it might be a best option to Take the battery out for a minute and then place it back in your Handset/Device and power On. ... View more

@squirrelnutcase >>> Here's a few things to read/try, Giffgaff works abroad / outside of the UK Read More Below >>> [ giffgaff™ roaming information/packages ] ● Auto Roaming is set as default so its set to work automatically otherwise you can make sure its enabled >>> ● See if you can Roam by checking your roaming status here: https://giffgaff.com/profile/details ● Phone Settings: Go in to your phone settings and click on carrier / carriers , then turn it on or make sure its set to Auto. This will help to connect to a network once out the UK. ● Phone Settings: “Turn Roaming On” Just incase you want to use your goodybag abroad >>> As from the 14th June 2017, giffgaff members will be able to roam into the EU and use their goodybag allowances as they do in the UK, or you can use the Pay As You Go tariff option. Key info for roaming in the EU and selected destinations - (Important Links) ⚬https://community.giffgaff.com/t5/Using-giffgaff/Key-info-for-roaming-in-the-EU-and-selected-destinations/ta-p/20408053?device-view=mobile&utm_source=iphone-appv2&utm_medium=App&utm_campaign=iphoneapp&nav=no ⚬https://community.giffgaff.com/t5/Announcements/Take-your-goodybag-on-holiday-with-inclusive-EU-roaming/td-p/20324908 ⚬Fair use guidelines: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931#section3Content ⚬Also, a full on giffgaff guide to roaming/using your phone outside the UK: https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931 (Extra Info) You need to have used the giffgaff sim in the UK at least 2 weeks before you go abroad. (Important Info) You can only roam for 60 days in any 4 month period , after 60 days you will need credit to use your phone as your goodybag will no longer work. You would need to come back to the UK and use your phone for a certain amount of time to refresh it again for it to work again with a goodybag again. Finally, >>> • Just Incase you have problems out the UK • ⚬ You might have to take your sim out for a minute or 2 and then put the sim back in and let it search for a network ' if you have any problems via connecting to a network or you carnt call out etc you can also try the below ⚬ Try A Network / Signal Reset ➜ https://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794 , this can also help to connect to a network once abroad (outside the UK) (PAYG) - pay as you go >>> Credit / Airtime Tariff : Full listings and all information is found here ➜ www.giffgaff.com/index/international ... View more

@sam78rudd >>> giffgaff don't offer add-ons, ( Low On Data / Internet ) There's two options - ------- (1st Option) ------- • If you exceed your data allowance, you need / can use Normal Pay As You Go credit and will be charged at 2p/MB until the expiry date of the goodybag. If you want to run the option above @ 2p Per Megabyte / MB , you might have to turn your phone Off and On for it to kicking. ------- (2nd Option) ------- Otherwise, to avoid using your credit when you run out of goodybag minutes/texts/MB, you can now buy a goodybag with early repurchase >>> >>> Starting/Purchasing a new goodybag / gigabag early is only available when you have less than, • 100 minutes • 100 MB - Data • 100 text/sms remaining (PLEASE READ) When you purchase a goodybag/gigabag early, it erases your current goodybag/gigabag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now. (To purchase/start a goodybag early) ● Log in and go to My giffgaff >> ● If you have less than 100 minutes or 100MB, 100 Text left in your goodybag, a message will appear under "My goodybags" ● If you are recurring your goodybag, you can decide to recur your next goodybag right now,If you have a queued goodybag, you can decide to start your queued goodybag right now,If you have no recurring or queued goodybag, you can select a new goodybag to start right now. ● When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed. Your new goodybag is active and is visible in My giffgaff. https://community.giffgaff.com/t5/Announcements/Changing-the-limit-on-Early-Repurchase-of-goodybags/m-p/20378653#U20378653 There's also a video guide that might be easier for you: https://www.youtube.com/watch?v=aXOph2WF9Jo ... View more

@waynemp88 >>> ( Low On Data / Internet ) There's two options - ------- (1st Option) ------- • If you exceed your data allowance, you need / can use Normal Pay As You Go credit and will be charged at 2p/MB until the expiry date of the goodybag. If you want to run the option above @ 2p Per Megabyte / MB , you might have to turn your phone Off and On for it to kicking. ------- (2nd Option) ------- Otherwise, to avoid using your credit when you run out of goodybag minutes/texts/MB, you can now buy a goodybag with early repurchase >>> >>> Starting/Purchasing a new goodybag / gigabag early is only available when you have less than, • 100 minutes • 100 MB - Data • 100 text/sms remaining (PLEASE READ) When you purchase a goodybag/gigabag early, it erases your current goodybag/gigabag and you will lose any remaining allowance, so we ask you to confirm you are really sure you want to start a new goodybag right now. (To purchase/start a goodybag early) ● Log in and go to My giffgaff >> ● If you have less than 100 minutes or 100MB, 100 Text left in your goodybag, a message will appear under "My goodybags" ● If you are recurring your goodybag, you can decide to recur your next goodybag right now,If you have a queued goodybag, you can decide to start your queued goodybag right now,If you have no recurring or queued goodybag, you can select a new goodybag to start right now. ● When you select a new goodybag or recur your goodybag early, the payment for the new goodybag is taken at this point, and a payment confirmation page is displayed. Your new goodybag is active and is visible in My giffgaff. https://community.giffgaff.com/t5/Announcements/Changing-the-limit-on-Early-Repurchase-of-goodybags/m-p/20378653#U20378653 There's also a video guide that might be easier for you: https://www.youtube.com/watch?v=aXOph2WF9Jo ... View more